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Reviews of Holiday Inn & Suites Clearwater Beach, an IHG Hotel

3 out of 5
Holiday Inn & Suites Clearwater Beach, an IHG Hotel
521 S Gulfview Blvd, Clearwater Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful! You don't have to go anywhere for meals or drinks! Staff at Jimmy's are awesome!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yunieski

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurant
Stayed 1 night in May 2024
Response from Guest Services Team on 20 May 2024
Thank you

4/10 Poor

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Time to update the property. Old carpet everywhere and interior is not up to IHG Standard
Stayed 1 night in May 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Jon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to the beach (walking distance) and in a safe neighborhood. The hotel itself was very over priced with small rooms and a slow elavator. The hotel seemed like it was run as a family business with a lot of family members that did not want to be there. The ladies at the front desk were not friendly nor welcoming. The young girl that checked me in had the personality of a oompah loompah. The true saving grace of this property was the restaurant and bar Jims Fish House. The food and drinks tasted great, the patio waitress and live music were amazing. You could clearly tell he is not affiliated with the hotel because they are run much better than them. As a Packer fan I was surprised to see a section of the restaurant dedicated to the team. The hotel wins for its location and restaurant and that’s about it.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room service was tasty and delivered quickly even on a holiday weekend. Very close walking to the beach and plenty of shopping and dining options.
Stayed 2 nights in May 2024

10/10 Excellent

Yuliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything!
Stayed 2 nights in Apr 2024

6/10 Okay

Gerald Joseph

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Gary

Business traveller
Furniture was broken, entree lock was not functioning correctly food was good
Stayed 6 nights in Apr 2024

10/10 Excellent

Ivette Z

Liked: Cleanliness, staff & service, property conditions & facilities
Staff could have been a tad friendly. Overall 4 stars
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is great although disappointed there was no beach access. Housekeeping did a great job in keeping the room clean and comfortable. Kudos to them! Princess Z (sorry don’t recall her name) was helpful and gracious. Offered to arrange airport transportation which worked wonderfully. As my first visit to Clearwater, I would stay again. One issue was with room key cards. The first 3 days I needed new cards multiple times. Inconvenient but not a deal breaker
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Latchmee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is really outdated, very 80's looking worn rugs bedding. The room keys kept losing the ability to open our door and I had to go to the desk each day we were there. Our room had nothing but cold water, went to the front desk and they kept telling me someone would come look and nobody did, I even told a supervisor of the front desk. When I asked for a manager none was available (Easter Weekend), this was really depressing for the price of the room. The front desk had folks that were not really good at speaking english and they were hard to understand.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 15 Apr 2024
Robert:Thank you for sharing your experience during your most recent stay! We will share your comments with our team for ways to improve our services and product we provide. The good news is that our renovations shoudl begin this fall and we are most excited to get them started. Thank you for sharing this valuable feed back with us.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
The connivence the beach access the pool
Stayed 4 nights in Apr 2024
Response from Guest Services Team on 15 Apr 2024
Thank you for the 5 star review

4/10 Poor

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really family friendly, the most shallow part of the pool is 4.5ft. Rooms are dated and dirty, online photos are misleading, ocean views not what posted of the gulf view. Its more like an inlet view, Not the ocean!!!! Breakfast was an awful buffet at Jimmys onsite restaurant. People smoking various things on balconies not even able to open sliding door. Overpriced and misleading.
Response from Guest Service Team on 5 Apr 2024
Kristen:Thank you for your candid feedback. We greatly appreciate your comments and will review them with the staff and Management along with the Management Team of the restaurant.

10/10 Excellent

Kami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in late at night and the front desk clerk was the perfect start to our stay. The facility is older as other reviews have said but it is well taken care of and very clean. From day one all encounters with any staff was friendly and helpful. The onsite restaurants are so yummy and it is an easy walk to the beach or shopping. We would stay here again!
Stayed 6 nights in Mar 2024
Response from Guest Service Team on 5 Apr 2024
Kami:Than you for the 5 star review. We greatly appreciate it! Renovations are coming soon to assist with our older decor. You hope to welcome you back if your stay brings you to our area.

8/10 Good

Keith

Travelled with family
Location is great, short walk to beach. Room could use updating, box springs old and broken. One of the two elevators was out of service, the WiFi was down - pool area needs more seating . Not a good value for the money
Stayed 3 nights in Mar 2024

4/10 Poor

Michael

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old, out dated, room had a funny smell to it.
Stayed 5 nights in Mar 2024

8/10 Good

Aaron

Stayed 4 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great property! Very friendly and close to everything.
Stayed 3 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Lisa Thank you for the awesome review

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is minutes away from the beach, restaurants, shopping opportunities. Very nice pool with beautiful sunsets. The rooms are adequate and the staff were nice.
Stayed 4 nights in Mar 2024
Response from Guest Services Team on 27 Mar 2024
Thank you for the great review!

6/10 Okay

Ginger

Travelled with family
The property was nice but NO beach access like advertised. LOTS of construction in the area. The rooms have furniture that was older and out dated. Staff was nice. For the price, we would not return to this hotel as there were others that were more updated with closer beach access.
Stayed 1 night in Mar 2024
Response from Guest Services Team on 21 Mar 2024
Dear Ginger:Thank you for your valuable feedback. We appreciate you taking the time to share your experience with us. Renovations are coming soon and we are very excited to share with everyone once they are completed.

2/10 Terrible

Jacob

Stayed 4 nights in Mar 2024
Response from Guest Services Team on 15 Apr 2024
Jacob:Our apologies for not meeting your expectations during your most recent stay. Only wish you could share with us what we could have done better!

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff but the property/rooms are old. Really needs to be updated. Hot water for showers would run out at times.
Stayed 4 nights in Mar 2024
Response from Guest Services Team on 21 Mar 2024
Matthew:Thank you for sharing your experience with us. Renovations are coming soon. We can't wait till its complete. We will have our Engineering Team check out the hot water tanks that supply the hot water to the buildings. We appreciate the feedback

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here over spring break. Loved the two bedroom unit! It gave us plenty of room for the little ones to roam around! Beds were comfortable and rooms were very clean! Enjoyed being able to walk to the beach. The only thing missing was a hot tub. Pool water was a little cool, so would’ve been nice to get in a hot tub. Thanks for a great stay!
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 21 Mar 2024
Gregory:Thank you for the business and the great review. We are delighted to hear you enjoyed your visit. Hope to welcome you back if your travels bring you to our area.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach with a wonderful view of the ocean.
Stayed 4 nights in Mar 2024
Response from Guest Services Team on 21 Mar 2024
Thanks for the great review

8/10 Good

Renee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the Balcony. Staff was very friendly and accommodating. Property has not been updated in a while and could use some polishing and maintenance. Very comfortable beds, rooms were large and spacious with the right amout of amenities. A suite for 6 people merits a drip coffee pot, not a tiny single use Keurig you have to wait for the water to heat for each cup. Pool was wonderful. Restaurant was great, food was delicious and service was good. Live music for happy hour was nice. There's not a great beach right in front of the hotel but it is not a long walk to the south end of Clearwater Beach and the beautiful sand, clear water, and gorgeous sunsets.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 21 Mar 2024
Renee:Thank you for the review. We appreciate the feedback. Good news is renovations coming this fall and we excited about that. Hope to welcome you back if your travels bring you this way

8/10 Good

Rod, Green Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The house keeping we had was the best. I believe her name was Gabbary! Fantastic job, young lady!
Stayed 9 nights in Feb 2024
Response from Guest Services Team on 21 Mar 2024
Rod:Thanks for the great review. We will share this with Gabbary and the entire Housekeeping Team

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and close to the beach.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 21 Mar 2024
Thank you for the great review

6/10 Okay

Sherryl

Liked: Staff & service
Great walkability to shops, bars and restaurants. Safe convenient parking. The girl who checked us in at our arrival 8 pm on Tuesday night needs job training; she never even gave us our bfast vouchers. The other front desk staff the next two days were fine. The pool deck looks onto the ocean which is lovely but could use some more shade umbrellas. There is a small beach but no chairs nor umbrellas - I miss having that esp at a beach hotel in Fl. The bfast restaurant staff were super nice and provided great service though neither my husband nor I enjoyed the bfast or the restaurant vibe. The hotel could use a sprucing up esp for its nightly price.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 8 Mar 2024
Sherryl:Thank you for sharing your feedback regarding your most recent stay. We will be sure to continue to work with the young lady that assisted you during the check-in process. We are happy to report that we are planning our upcoming renovations to our hotel and are excited to get them started. We hope you will come back and stay with us once these renovations are completed! Again thank you for your valuable feedback, and thank you for staying with us.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on 27 Mar 2024
Thank you for the great review!

8/10 Good

Marissa

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Carpet was dirty. Washroom has mold and parts of the wall paper peeling all over. Towels were dirty (stains). Blinds were broken.
Stayed 4 nights in Feb 2024
Response from Guest Services Team on 8 Mar 2024
Marissa:Thank you for sharing your feedback from your stay last week. We will be sure to share this with our entire management team and staff so this doesn' t happen to another guest. We appreciate you sharing your feedback.

8/10 Good

Joseph, Shillington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Best open air sunset bar and deck right by the Gulf. The pool is also great with a nice Tiki bar and located right up against the Gulf. We do not mind the short walk to the beach because these views from Jimmy’s Iguana Bar and pool are so worth it! We really enjoy our stay every time. Recommend some upgrading/refreshing, but otherwise love it here!
Stayed 4 nights in Feb 2024
Response from Guest Services Team on 8 Mar 2024
Joseph:Thank you for the great review. Renovations are coming soon. Our ownership group is working on that as we speak. Again, thank you for the review.

10/10 Excellent

james william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At night it was loud from traffic
Stayed 4 nights in Feb 2024
Response from Guest Services Team on 27 Mar 2024
Thank you for the great review!

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at this hotel. We booked it about 10 mins before we checked it. It was very clean and staff was nice. Pool was really nice. Only downfall was it was very dated but pleasant none the less. Would stay again.
Stayed 1 night in Feb 2024
Response from Guest Services Team on 8 Mar 2024
Robin:Thank you for the great review. We are happy to say renovations are coming soon. Its great hearing our guests express their happiness about their stay with us.

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and had the options of walking or driving. Will stay again!
Stayed 1 night in Feb 2024
Response from Guest Services Team on 8 Mar 2024
Meghan:Thank you for the great review! We would love to host you again if your travels bring you to our area.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night for the Super Bowl. Food was yummy. Staff was very friendly. Great sunset.
Stayed 1 night in Feb 2024
Response from Guest Services Team on 8 Mar 2024
Corey:Thank you for the great review.

4/10 Poor

Lisa

Stayed 2 nights in Feb 2024

8/10 Good

Darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location! Very easy to get around and great restaurant on location. Jimmy's had great food and our server Micheal was awesome.
Stayed 1 night in Feb 2024
Response from Guest Services Team on 27 Mar 2024
Darin:Thank you for the great review!

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Great area to stay in
Stayed 3 nights in Feb 2024
Response from Guest Services Team on 27 Mar 2024
Thank you for the great review!

10/10 Excellent

artur pawel

Liked: Staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Guest Services Team on 27 Mar 2024
Thank you for the great review!

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pro's: hotel was in a great location with a very good view. The con's: The facility needs freshening up. We had a non-smoking room, at least I thought. Burn stains in the room and an ash tray on the patio with burn marks on the chairs. The phone was completely unhooked along with the hand set. Towel rack fell off in our hands and the room AC looked like it was falling apart I'll stop there. I only stayed one night for the purpose of a local venue. I'm not in hospitality so maybe this is the way hotels run now..... sad !! We did have dinner at the Columbia restaurant that I would recommend. Excellent food and wine with a great atmosphere.
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chunyun

Stayed 3 nights in Dec 2023

10/10 Excellent

Khanjan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mehta’s review
Near to beach, oceanfront views, parking, clean rooms, quite, restaurants and foods at walking distance
Stayed 1 night in Dec 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Nagappan, Norcross

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was old and saw few cockroaches in the floor. Apart from that staff was kind and helpful.
Stayed 2 nights in Dec 2023