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Reviews of Holiday Inn & Suites Clearwater Beach S-Harbourside, an IHG Hotel

3 out of 5
Holiday Inn & Suites Clearwater Beach S-Harbourside, an IHG Hotel
401 2nd St, Indian Rocks Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 341 out of 874 reviews" "
Rating 8 - Good. 267 out of 874 reviews" "
Rating 6 - Okay. 151 out of 874 reviews" "
Rating 4 - Poor. 73 out of 874 reviews" "
Rating 2 - Terrible. 42 out of 874 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay on a family trip
Stayed 3 nights in May 2024

2/10 Terrible

Joshua

Travelled with partner
Disliked: Property conditions & facilities
This was not our first stay at this establishment, but it is certainly our last! Upon check-in, we were told the elevator was not working. Things happen, I understand however, we stayed eight days and it never got fixed. Our very first day at the beach, got back to the hotel, had to walk up two flights, and our keys did not work because they were programmed wrong 😡 had to walk back down to the office Our room, that costed almost $3000, was very dated. Had a full kitchen, but very few utensils. The whirlpool bath was in horrible condition, I used it one time and black stuff came out of the Jets Now, let’s just talk about the band they had! The music was so loud in our room (again just under $3000 for the week) that we could not hear our TV! When I called to complain, I was told the band would be done at 10 PM. So we had our TV turned all the way up, and I could still barely hear it This is definitely not a family, friendly hotel! I feel very sorry for any guests that had small children and had to hear that blaring music I forgot to mention! There was a gap under our front door there were flying bugs all over our room and there were little larva in the bathroom all over the sink … disgusting! The deck was in such bad shape that my husband got a splinter and his foot from walking on it Such a shame, because the first time we stayed there, we loved it! Second time felt that it had gone downhill, but this time I can honestly say it is the worst hotel we have ever stayed in in FL
Stayed 9 nights in May 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pool and the sort walk to the beach was great! The unit we were in needed to be updated but it was very clean inside just needs upgrades. The front office staff was very helpful.
Stayed 2 nights in May 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service
Good location the beach it’s very close
Stayed 2 nights in Apr 2024

2/10 Terrible

Caroline

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bugs were crawling on us last night! Totally unacceptable. We booked a King balcony with Marina View room. I had to move all our stuff to a different room and move my kids at 11pm. Even in new room there were bugs. I was unable to sleep and now I have to fumigate my bags before bringing them home!
Stayed 3 nights in May 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs a Reno, but great location and room size.
Stayed 1 night in Apr 2024

4/10 Poor

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff are great, My complaint is I reserved a room with a private balcony and a marina view. What I got was a private balcony with a parking lot view. When I told the front desk and showed them my reservation reseat they told me the rooms with marina view were sold out and there was nothing they could do. This feels like a bait and switch scam so buyer beware. Call and confirm directly with the hotel before your arrival because apparently computer scheduling is faulty. I never even received a notice that my reserved room was not available. Very disappointed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with partner
Every employee we encountered was so hospitable and friendly and polite!!!
Stayed 2 nights in Apr 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a little dated but pretty great over all. I don't appreciate the additional $34 dollars a day for parking that was sprung on us. But they were very kind and gave us passes to the water park.
Stayed 8 nights in Mar 2024

2/10 Terrible

Chau

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks old, nothing work in the room. Very disappointed
Stayed 4 nights in Apr 2024

10/10 Excellent

Lauren F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasmin

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Dan

Like the food like the location like the amenities however, I did not like being given a bill every morning for breakfast that I paid for in advance and turned coupons over to the wait staff. I don’t believe in errors that profit someone else I take those to be deliberate. After the fourth time, I asked the waitress why this continues to happen and she stated I don’t know they just make us give you it. Sus
Stayed 5 nights in Mar 2024

6/10 Okay

Elizabeth

Travelled with family, Travelled with family and small children
Disliked: Amenities
Really cool place to stay but rooms are the size of closets. Everything at the hotel is extremely outdated and smells mildewy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this hotel is old , it is situated on the intercoastal waterway, so nice views. The restaurant attached to it was great, everything we ate was delicious. The staff was very helpful, met all our needs. We were very pleased.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew Steven

Stayed 4 nights in Mar 2024

8/10 Good

Danielle

Travelled with family
Closing of outside bar at 10 and pool at dark
Stayed 7 nights in Mar 2024

6/10 Okay

Evangeline

Travelled with family and small children
Overall the stay was good. The floors were dirty when we arrived, but housekeeping cleaned them on our second day. The kitchen had limited items, and there was no crib available as stated. Housekeeping only came through on the day that we left before 10 a.m., so if you’re leaving after that time call the front desk to ask for cleaning.
Stayed 5 nights in Mar 2024

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old, gross and mildewy. Great location tho.
Stayed 4 nights in Feb 2024

8/10 Good

Gianna

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Constance

Travelled with group
It was a fabulous hotel convenient to everythinh
Stayed 5 nights in Feb 2024

8/10 Good

Kristy

Stayed 4 nights in Feb 2024
Response from Julia on 13 Mar 2024
Hello KristyThank you for staying at the holiday inn. Thank you for giving the feedback and will pass it on to our team. Hope to see you guys again at our property

4/10 Poor

melissa

Travelled with family and small children
The staff were not friendly or welcoming at all. There needs to be better customer service, especially for people of color. I was treated poorly and there wasn’t anyone that was courteous to be and my 2 daughters. I was pretty shocked. I paid 541 dollars for one night and the closet smelled stale and had a smoke order. The bath towels had hair on them. I was not impressed at all. The lobby and water park were the most appealing the rest rooms in the water park were not kept up and the condiments in the water parks snack shop were old and some rancid. I am a senior leader in the healthcare industry and wanted to ensure that honest feedback was provided for potential improvement in the future. Best regards, Melissa Vann
Stayed 1 night in Feb 2024
Response from Julia on 3 Mar 2024
Hello AngelaThank you for staying at holiday inn. We do apprieciate the feedback. I appolgize for the experience you had and we are working on improving our customer service.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visiting
This place is a quiet area to get away from loud crowds. The stay was good, the one I picked had a kitchen with 1 bedroom 2 beds. Marina view, I did not know it wasn't a balcony. Its basically the walk way with 2 chairs and a table. No privacy. They do start at 8 am to clean and you will hear the cleaning cars rolling on the wood. Unfortunately they have no place to put away theirs cleaning cars and that was part of my view from my window. The check in was great and leaving as well. Prompts to them for being sweet. We did have breakfast and dinner at the Jimmy Guanas restaurant. For breakfast James was amazing and very attentive. He provided all I ask ,the food was delicious. James thank you for making our time spectacular. Dinner we had a very nice lady that I wish i knew her name, but she understood that we had to go to the concert and made sure we were all set fast. Food is delightful. Grilled chicken sandwiches are a must! Great prices. We didnt use the water park, looks good for parents. The place also has mini golf in the middle of the resort, rentals for bikes, stores and live music if you decide to drink outside at the bar. Great staff smiles all the time. Bar tender she was a bit serious. 1 of a million lol.. ice dispenser is on the first floor for my area. Near the elevator. Doesn't smell like swampy so its a beautiful view.
Stayed 1 night in Feb 2024
Response from Julia on 28 Feb 2024
Hello AnonymousThank you for your feedback and I am glad you enjoyed yourself in the restaurant. I understand the frustration about our housekeeping carts going over the wood for those rooms. I will pass on all of the info you provided.

10/10 Excellent

Robin, Arkport

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Julia on 28 Feb 2024
Hello RobinThanks for your feedback and glad you enjoyed your stay.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place. Very peaceful.
Stayed 2 nights in Feb 2024
Response from julia on 28 Feb 2024
Hello DavidThank you for the feedback and glad you enjoy yourself. Hope to see you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Julia on 28 Feb 2024
Hello JenniferThank you for your feedback and glad you enjoy yourself. Hope you see you again.

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The beds were terrible. The rooms had mold in it. No change of towels unless requested. The food onsite was SEVERELY overpriced, overcooked, and not fresh
Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Very nice stay. Great location, no complaints!
Stayed 1 night in Feb 2024

8/10 Good

Ginette

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Julia on 21 Feb 2024
Thank you for the great review and hope to see you again .

8/10 Good

william

Bathroom sink drains are plugged or dirty, very slow draining, needs many , many food preparing pots, pans, utensils were missing
Stayed 6 nights in Jan 2024
Response from Guest Service Management Team on 2 Feb 2024
Good morning William,Thank you for staying with us at the Holiday Inn Harbourside. We appreciate your feedback and I have shared your concerns with the appropriate departments.Hope to see you again in the future.

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property was starting to get in bad shape, especially the wooden walkways on the way to the rooms. Nails were sticking up from the boards that could cause someone to trip a barefoot person to tear their feet up.
Stayed 3 nights in Jan 2024
Response from Guest Service Management Team on 2 Feb 2024
Good morning Michael,Thank you for your feedback from your recent visit at the Holiday Inn Harbourside. I have shared your concerns with the maintenance department so that they can fix the issue.Thank you again for staying with us.

10/10 Excellent

Margery

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property, right across the street from the beach
Stayed 1 night in Jan 2024
Response from Guest Service Management Team on 31 Jan 2024
Good morning Margery,Thank you so much for your feedback. We're so happy you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 Okay

David, Clarkston

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Where do I begin? The photos were obviously photo-shopped. The hotel is stuck in time, say 1970s? We paid up to get breakfast included. When we went to breakfast we were told third-party apps were not recognized. I asked again, and then contacted Expedia who contacted the hotel. Finally our breakfast was included. Food was average. Not bad, just average. No housekeeping on the second day, and we left in the 3rd day.
Stayed 2 nights in Jan 2024
Response from Guest Service Management Team on 31 Jan 2024
Good morning David,Thank you for staying with us at the Holiday Inn Harbourside. Thank you for your feedback and I'm so sorry for your disappointment in the rooms and for the inconvenience you experienced with the vouchers for breakfast. I'm glad it all worked out at the end for you.

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024
Response from Guest Service Management Team on 22 Jan 2024
Good morning Ciera,We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Stayed 1 night in Jan 2024
Response from Guest Service Management Team on 22 Jan 2024
Good morning Susana,Thank you so much for staying with us and for your feedback.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from MC on 23 Dec 2023
Good morning Linda,Thank you so much for staying with us at the Holdiay Inn Harbourside. We're so glad you enjoyed your stay with us and hope to see you again soon.Happy Holidays.

10/10 Excellent

Steven

Stayed 4 nights in Dec 2023
Response from MC on 25 Dec 2023
Good morning Steven,Thank you for staying at the Holiday Inn Harbourside. We're glad you enjoyed your stay with us.

10/10 Excellent

Christopher, Tampa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Service Management Team on 15 Dec 2023
Good morning Christopher,We're so glad you enjoyed your stay with us. Thank you for your feedback.Hope to see you again soon.

8/10 Good

Megan

Stayed 2 nights in Nov 2023
Response from MC on 23 Dec 2023
Good morning Megan,Thank you so much for staying with us at the Holiday Inn Harbourside. We're so happy you enjoyed your stay and hope to see you again soon.Happy Holidays.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
the room where i stayed was quiet and nice also comfortable will stay there again in the future.
Stayed 2 nights in Nov 2023
Response from mc on 14 Nov 2023
Thank you so much for your feedback. We're so happy you enjoyed your stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Guest Service Management Team on 14 Nov 2023
Good morning,Thank you for staying at the Holiday Inn Harbourside. We're so glad you enjoyed your stay with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Service Management Team on 25 Oct 2023
Dear Jason,Thank you for taking the time to tell us about your experience at the Holiday Inn Harbourside. I am so glad you enjoyed your stay with us and have shared your feedback with my staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

David

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We had a good time staff was great, but we noticed there was mold on the wood ceiling and had got into the drywall below, both in the loft ceiling and dormer ceiling below. As we were not staying long enough for it to effect us. but I verbally let them know at the desk. I have deficits physically, and the only toilet was upstairs and that was a pain, It wasn't stated when I booked.
Stayed 2 nights in Oct 2023
Response from Guest Service Management Team on 20 Oct 2023
Good morning David,Thank you so much for staying at the Holiday Inn Harbourside and for your feedback.I am glad you enjoyed your stay and wanted to apologize for the issues in the room.I have shared your feedback with the appropriate departments.Thank you again.

6/10 Okay

judith

Liked: Cleanliness
LIKED jIMMY GUANIAS. fOOD AND ENTERTAINMENT GOOD. hAD BREAKFAST THERE WHICH WAS GOOD. nOT AT CHeckin said breakfast was $10.99, it wasn"t. Bed was uncomfortable but nice hotel
Stayed 1 night in Oct 2023
Response from Guest Service Management Team on 16 Oct 2023
Good morning Judith,Thank you for staying at the Holiday Inn Harbourside. I'm so glad you enjoyed your stay with us. I have shared your feedback with my staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Kathy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I was charged for some things I did not use. We did not go to the water park; we did not use the parking garage, as we had TJ (private driver) take us to and from hotel. But we were charged for both of these. I will reach out to my credit card company if the hotel does not rectify this. We were put at the end of the building, above the bar, so we had to listen to the band and the activity while trying to sleep. We love Indian Rocks beach, and have always enjoyed this hotel. After being away for a few years, due to what happened with the country, we were finally comfortable enough to make the trip again. I was disappointed with the hotel. The staff are kind. We are planning a big family trip next year for 6 people and I'm not sure if I want to stay here due to being charged for a few things we did not partake in.
Stayed 1 night in Sep 2023
Response from mc on 19 Sept 2023
Good morning Kathy,I'm sorry you did not enjoy your stay with us. I do apologize for any inconveniences you experienced. The additional charges were the resort fees which all of our guests pay whether they us the facilities or not. I'm sure when you made your reservation it did state the additional charge.Thank you again for staying with us.Guest Service Management Team