Outdoor pool
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Reviews of Holiday Inn St. Petersburg West, an IHG Hotel

3.5 out of 5
Holiday Inn St. Petersburg West, an IHG Hotel
1200 34th Street North, St. Petersburg, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 456 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Maged, Port Orange

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet , polite helpful stuff only complain was the fridge was too loud so I turned it off to be able to sleep
Stayed 1 night in May 2024

10/10 Excellent

lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in and ask for check in early but the whole internet was down so we just waited in lobby and the lady that was at the breakfast area was fantastic and had awesome customer service. The front desk was also amazing.
Stayed 1 night in May 2024

6/10 Okay

Cindy, Harrison Township

There was a leak in the bathroom ceiling near the fan that dropped a lot of water onto the counter. We called the front desk, but the guy who came to look at it couldn’t fix it and they didn’t offer to change rooms. The window shade didn’t go all the way down, which allowed the light from the outside pool area to shine in all night long. No free breakfast, just overpriced food you could order. I expected more from a Holiday Inn, especially for the price of $175 for one night. Very disappointing
Stayed 1 night in May 2024

10/10 Excellent

Lenis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. It’s clean and modern, you walk into lobby and you can smell the cleanliness. Loved it!
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed every bit of it. No flaws. Would stay again
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for the kind words and rating. We look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

2/10 Terrible

J.

Travelled with group
Liked: Staff & service
Disliked: Amenities
Everything was ok except finding a roach crawling on bathroom floor then one crawling across your pillow. So wasnt my best stay for sure.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
I am sorry you did not have a favorable experience with us. I shared your feedback with the management team. I hope you have a wonderful rest of the week.

8/10 Good

LaMonda

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location. I wouldn't mine staying here again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for the kind words and rating. We look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

10/10 Excellent

angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room rather small but good for one or two nights - fortunately we only needed one night as a pit stop after a long flight. Bed and pillows fabulous. Slept really well even though jet lagged. Only saw checkin staff who were great.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for the kind words and rating. We look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

8/10 Good

Alija

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The hotel was fine but it’s located on a busy strip mall like road. Pool was nice for the kids. No frills but good enough especially for the price
Stayed 4 nights in Apr 2024
Response from Shay on 26 Apr 2024
We appreciate your feedback!

10/10 Excellent

Sheri Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! From the bar area to check in, we couldn’t have been happier with our stay!
Stayed 2 nights in Apr 2024
Response from Shay on 22 Apr 2024
Hello Sheri LynnWe’re thrilled that the service, accommodations, and restaurant were all up to par, we strive to provide a positive guest experience in every area. We can’t wait to have you back! -Shay

8/10 Good

Juan

Stayed 2 nights in Apr 2024

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went there to attend the Tampa Bay Rays game. It would be nice if your hotel had a shuttle to take me and my husband to the ball park. I had to end up paying $30.00 dollars for parking because it was just too far for me and my husband to walk. We are in our 70’s.
Stayed 1 night in Apr 2024
Response from Shay on 17 Apr 2024
Hi Becky,Thank you for taking the time to write an honest review! It’s reviews like this that keep us pushing forward to become better at what we do.Thank you once more for the feedback. I hope we’ll be seeing you again!Regards,Shay

10/10 Excellent

Kathleen, Concord

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I stayed at the Holiday Inn for 2 nights when we went to visit Stetson Law school. The hotel was just 10 minutes from law school. The staff was friendly, hotel and lobby were very clean as was our room. Beds were comfortable. Furnishings were fine. Room was quite spacious with mini fridge and microwave. We did not use the bar/ breakfast area nor any of the amenities. Hotel met our needs and was a good price compared to other hotels in the area. We took Uber to downtown St Pete's for dinner and drinks one night and the next night we got Uber to downtown Gulfport. It was a 10-15 minute drive and $12-15 each way. Loved both areas. Lots of fun. When I visit my daughter at Stetson, I'd stay here again. It's conveniently centrally located to downtown St. Pete, St Pete's beach and Gulfport.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

4/10 Poor

Chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on 9 Apr 2024
I am sorry you didn't have a favorable experience with us. I will share your feedback with the team. I hope you have a wonderful rest of the week.

6/10 Okay

Lisa

Stayed 1 night in Mar 2024
Response from Hotel Management on 9 Apr 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 9 Apr 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

Trudy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice and warm. Rooms were clean. Not to far from local beaches.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 9 Apr 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on 9 Apr 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

Tammy

Very friendly and helpful- room is clean and perfect for needs
Stayed 1 night in Mar 2024
Response from Guest Experience on 19 Mar 2024
Thank you for your kind review. Best Wishes...

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness
Although the hotel had a pool, towels were not available. Shortage of room towels. Breakfast staff limited and took a long time to cook meal, negatively affecting ability to sightsee. The surrounding area is depressed, and did not feel safe walking around outside of hotel. Cost was high for such a property. Asked front desk for recommendations for lunch and only supplied one place.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 5 Mar 2024
Thank you for your online review we truly do appreciate it. I am sorry we didn't have towels that is not a norm so not sure what happened but shared your feedback with team. Have a wonderful rest of the week.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
In town one night for the Skyway 10k run. Asked for a quiet room and got one. Did not use any of the facilities. No complaints about my stay. Quick 8 min drive to race start at Tropicana Stadium. A lot cheaper than what the downtown hotels were charging.
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Mar 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Excellent

julie

Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Excellent

Michael, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easily accessible to the St Pete and Gulfport areas. very attentive staff and clean. food and beverage/bar area a plus
Stayed 1 night in Feb 2024
Response from Allan on 3 Mar 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

WILLIAM

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Allan on 3 Mar 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience on 24 Feb 2024
Thank you for you kind rating. Best Wishes...

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last-Minute booking did not disappoint
This was a last-minute booking since we had to cancel our AirBnB due to poor conditions. The front desk was quick and efficient. The room was comfortable, clean, and quiet. The front desk was super-friendly in the morning, and willing to hold our luggage while we visited our daughter at Eckerd College. We will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Guest Experience on 18 Feb 2024
We are pleased we could assist you in a difficult situation. Thank you for your comments. Best Wishes...

8/10 Good

June, Angola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Experience on 18 Feb 2024
Thank you for your review.

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience on 11 Feb 2024
Thank you for your kind comments. Best Wishes..

2/10 Terrible

Tarek

They didn’t honor my reservation and when I called you guys, your rep was rude and unhelpful
Stayed 2 nights in Feb 2024
Response from Guest Experience on 11 Feb 2024
Often times when a reservation is cancelled we were unable to verify the guest details or credit payment in advance. We apologize for the inconvenience.

2/10 Terrible

Verified traveller

They canceled my reservation
Hotel moved my reservation that I made months in advance and did not tell me. Then refused to would not give me a refund at first. It ruined my trip and I had to find another place to stay at the last minute
Stayed 3 nights in Jan 2024
Response from Guest Experience on 11 Feb 2024
We apologize for the inconvenience. We hope the remainder of your time was satisfactory.

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 8 Feb 2024
Thank you for rating the hotel we truly do appreciate it and look forward to seeing you in the near future.

2/10 Terrible

Stephanie

Stayed 1 night in Jan 2024
Response from Allan on 27 Jan 2024
We apologize if we failed to meet your expectations during you recent stay with us. We thank you for your comments. Best wishes...

10/10 Excellent

Kirit, Floral Park

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying.
Stayed 1 night in Jan 2024
Response from Allan on 27 Jan 2024
Thank you for your kind review. We hope you come see us again. Best Wishes...

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Response from Guest Services on 22 Jan 2024
Thak you for your review. Best Wishes...

8/10 Good

Clifford, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Guest Services on 22 Jan 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Allan on 21 Jan 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for your kind review. Best Wishes...

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor housekeeping
We only had one towel in the bathroom, no washclothes, the soap dispenser was broken, and the phone to call down to the front desk did not work. They also claimed to have dinner and breakfast which we did not see. Granted this was just a couples night but I would not stay again.
Stayed 1 night in Jan 2024
Response from Shay on 17 Jan 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly.

4/10 Poor

Anitra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The housekeeping started banging on doors and yelling 3 hours prior to checkout time. Breakfast was cleaned up 20 minutes prior to confirmed end time. The inconvenience completely derailed my family’s day. We were told Breakfast was served until 10am, and I confirmed that time. We came downstairs at 9:40 and it was cleaned up and they refused to serve us.
Response from Allan on 17 Jan 2024
We apologize for your stay being less than you expected. We will take your comments to our staff for training purposes. Best Wishes...

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from allan on 17 Jan 2024
Thank you for your review and best wishes..

2/10 Terrible

Wanjiang

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
1.The staff was racism. 2. We booked two rooms, and we found a baby cockroach on the bed at 9 pm and 3 pm. My friends asked to change to another room. The front desk staff gave us hard times and wanted to charge fee as a third room. In the morning, when we were checking out, they wanted to charge fee. After we told everything to the morning staff, a white man, he was like a leader giving pressure to the lady (who was the night staff) in order to let go the incidence. 3. They even did not have business card, and said they are a new property. No professional. 4. You need to pay for breakfast. No breakfast included.
Response from Allan on 17 Jan 2024
We apologize for any misunderstanding and the condition of your room. We will take your comments to heart and address these kinds of issues in our ongoing effort to improve our service. Best wishes and safe travels.

8/10 Good

Wanjiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was closed to the universal studio. smal double room
Response from Allan on 17 Jan 2024
Thank you for taking the time to respond.

8/10 Good

Deborah

Stayed 1 night in Jan 2024
Response from Allan on 17 Jan 2024
Thank you for your kind review and best wishes...

2/10 Terrible

Alex

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was super kind and attentive, no problems there at all. However my room must not have had clean ventilation because it caused me to be stuffy and sneezing constantly throughout my stay. However when I would leave the hotel room, no sneezing occurred. But after being in that environment for multiple days I am now extremely congested. I had a 6am flight and could not sleep until 2am because my nose was so stuffed up. This alone made this the worst hotel stay I’ve ever experienced.
Stayed 5 nights in Jan 2024
Response from Allan on 17 Jan 2024
We apologize for your experience. We do appreciate your kind words about the staff. Best Wishes...

2/10 Terrible

McKenzie

Stayed 2 nights in Dec 2023
Response from Allan on 17 Jan 2024
We our sorry you felt your experience was not to you standards. Thank you and best wishes...

10/10 Excellent

ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on 20 Jan 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

Keith

Stayed 1 night in Jan 2024
Response from Shay on 25 Jan 2024
WE APPRECIATE YOUR FEEDBACK!

6/10 Okay

Edwin

Travelled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Allan on 17 Jan 2024
Thank you for taking the time to review our hotel. Best Wishes...

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service
Response from Guest Experiences on 11 Feb 2024
Thank you for your kind review. Best Wishes...