Deluxe Double Room, Balcony | Private kitchen
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Reviews of Hotel Arte

4 out of 5
Hotel Arte
Via Tinus 7, St. Moritz, GR

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 367 reviews" "
Rating 8 - Good. 125 out of 367 reviews" "
Rating 6 - Okay. 27 out of 367 reviews" "
Rating 4 - Poor. 14 out of 367 reviews" "
Rating 2 - Terrible. 5 out of 367 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karl, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you check-in to this comfortable little hotel with an Italian flair, the lovely and endlessly helpful Bianca will be waiting for you. Let me just say it straight out - she is GREAT! Very welcoming and no problem is too difficult for her. She gets everything set-up quickly, is full of information that she is ready and eager to share to make your stay more pleasant, and she solves any issue one might have with efficiency and a smile. My wife and I happened to arrive with a potentially huge problem, and Bianca fixed it in literally 5 minutes. We are so grateful to her. Additionally, her colleague, a young man also working Reception, seemed like a friendly person, too, who was eager to help. We didn’t get to interact with him too much, but when we did, he was very accommodating, as well. So upon arrival, before we even saw the room, we were already satisfied and happy. The room was comfortable with a stove and refrigerator, which we didn’t expect, the bathroom was big enough, and there was even a little balcony (we didn’t use it, though - too cold outside). So we were pleased and do recommend this hotel. Bon voyage!
Stayed 2 nights in May 2024

10/10 Excellent

Clarice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the last stop from Zermatt Glacier Express. Ski season ended so town closed down and quiet. Except Hotel Arte. The restaurant La Salle was outstanding for doing Bernard breakfast. The hotel room had heated towel bar and floors. Don’t let the unassuming hotel and lobby fool you. Beautiful rooms and eatery. Would stay here again.
Stayed 1 night in May 2024

2/10 Terrible

Alka

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad condition Stinking Carpet Very poor Customer Service Check-in and check-out was horrible No one at Reception at Check-out for more than half an hour We were waiting for our inquiry and if required taxi to Train Station We are 60 and my husband was literally slipped due to horrible bathroom Definitely we would like to get refund for this Hotel
Stayed 1 night in Apr 2024

6/10 Okay

Eddie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel restaurant La Stella was a great option for dinning ,breakfast and freindly staff. My wife and I enjoyed our stay at hotel Arte.
Stayed 1 night in Apr 2024

8/10 Good

Ed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at Hotel Arte. Arrived after front desk closed but the staff left my key and other arrival materials where I could fine them when I arrived; front desk not open 24 hours. Hotel is close to everything but it is a steep climb to reach it from the train station. The room was nicely appointed, beds were comfortable and bathroom was large for European standards. Breakfast had both hot and cold options and was very good. Eggs and pancakes are available but you have to ask for them; made to order. Had I not noticed another guest ordering eggs I would not have been aware these hot options were available.
Stayed 1 night in Mar 2024

8/10 Good

Nicole

Stayed 3 nights in Feb 2024

10/10 Excellent

JAMES D

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024

4/10 Poor

Melissa

Travelled with group
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely place to stay. Close to everything, clean and the staff were lovely. The restaurant serves delicious meals if you want dinner there and also a filling breakfast in the morning. Will definitely stay again.
Stayed 1 night in Dec 2023

6/10 Okay

Tina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My husband and I just completed a lovely 2 weeks of winter holiday in Switzerland and Germany. We stayed one night in St Moritz between train trips and wanted a room that was good value for a short stay. Our room was not at all as the ones pictured on the website. The Kama Sutra (not kidding) paintings on the bed headboard along with the 3-D wall mural of the Taj Mahal, grey carpeting, dark lighting and old wooden furniture was bizarre and bordered on creepy. The lobby was also a bit weirdly furnished with a bunch of junk stashed on and around an unused bar. The bathroom was modern and clean and the staff were really nice. The location was very central to shopping and an easy walk down to the lake, but don't try to walk up with luggage from the train station! The restaurant associated with the hotel was decent and served a really good breakfast. Because St Moritz is so expensive, this was the most expensive hotel room of our trip - and def the poorest.
Stayed 1 night in Dec 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable but the room was a little small. Breakfast was excellent. Checkin was not as smooth as it should have been but the staff were helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter, Yorktown

Stayed 1 night in Dec 2023

10/10 Excellent

Binti Hassan

Stayed 1 night in Dec 2023

10/10 Excellent

Shripad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location, and breakfast. The temperature in the room was a bit hot.
Stayed 1 night in Nov 2023

10/10 Excellent

Yelena

Stayed 1 night in Oct 2023

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, restaurant and staff
We only had a one night stay but enjoyed the hotel and it has a great restaurant. Couldn't be located in a better place. We recommend it.
Stayed 1 night in Sep 2023

8/10 Good

Darilynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mr. Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was overpriced. Reception staff were helpful. Breakfast was average. Bathroom supplies for an expensive hotel were minimal. Restaurant evening meal was a disappointment. Poor quality high prices.. 5 euro fee to bring tap water to table.. House carbonated water 11 euros was flat before we drank it. Total disappointment..
Stayed 2 nights in Sep 2023

10/10 Excellent

ROBERT

Stayed 2 nights in Sep 2023

6/10 Okay

Jeri

Travelled with family
Liked: Staff & service, room comfort
Karma Sutra on the walls!
Be careful which room you book- pictures advertised are for their newly remodeled rooms. The old rooms are what we were originally booked in and had to end up switching rooms because of… let’s just say explicit art on the walls! It was very odd as a mother/daughter pair to be placed in a room with Karma Sutra on the walls! Super awkward for a hotel room in general. We were charged 40 euros to upgrade to another room without weird artwork. This room was fine. The breakfast was 20 ish euros per person and had a terrible selection. Would have absolutely never paid that for breakfast, I’m so glad we didn’t. Overall the upgraded room was a fine place to stay, but we would not stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Betty

Stayed 1 night in Sep 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a helpful staff and great location
The hotel is clean and modern with lots of floor and shelf space. The included breakfast was delicious with a variety of options.
Stayed 2 nights in Aug 2023

10/10 Excellent

Christof

Stayed 1 night in Aug 2023

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful. Not a full service hotel. Breakfast poor.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dominik

Stayed 1 night in Jul 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Jul 2023

8/10 Good

Shuk Ping

Stayed 2 nights in Jul 2023

10/10 Excellent

YAO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Do not attempt to walk there from the train station. Despite the short distance, it is a high elevation road uphill. Taxi cost about CHF20. Check in was easy. Very welcoming and helpful. Passage to the room can be adventurous given the pathway and small lift. Fun! Room is nicely decorated with an amazing view, lovely bathroom and a balcony. Do note that there is no phone in the room. Small boutique hotel so easy to get assistance from the front desk. Easy access to the shopping street. Very nice breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Forceman, Bellevue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, even including kitchen facilities. Its too far from the train station, we rode the bus to town but still had to walk 10 minuts uphill to reach the hotel. Other than that, its great.
Stayed 1 night in Jun 2023

10/10 Excellent

Javier

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Comfortable room. Very good breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

NELSON

Stayed 1 night in Jun 2023

4/10 Poor

Gemma

Travelled with partner
Hotel not so clean
Stayed 1 night in Jun 2023

10/10 Excellent

Brigitte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 4 nights in Jun 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel in center of St Moritz. We enjoyed fantastic pizza in hotel restaurant as well as a good breakfast. Fast elevator. Stayed on 6th floor and had nice View. We were there in early June and it was very peaceful.
Stayed 1 night in Jun 2023

4/10 Poor

Karen, Sparks

Travelled with partner
Disliked: Cleanliness
Property is difficult to access and it ould be difficult to evacuate in case of emergency. Breakfast didn't begin until 7:30 am which is too late for us.
Stayed 1 night in May 2023

6/10 Okay

Graham

Stayed 2 nights in May 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 1 night in May 2023

4/10 Poor

Dharam

Travelled with family
Disliked: Staff & service
Rude reception
Stayed 1 night in May 2023

6/10 Okay

Subesh

Travelled with family
Liked: Cleanliness
No front desk staf after 9pm and before 8 am. Inside hotel corridors are very narrow and not easy excess.
Stayed 1 night in May 2023

8/10 Good

Olivier

Liked: Cleanliness, room comfort
Hotel vetuste mais propre, personnel attentionné
Hotel un peu vieillot mais tres propre. Chambre attribuee vetuste en terme de decoration( meubles, peinture, moquette..) qui datent surement de nombreuses annees. Salle de bains petite mais par contre renovee . Decue de la chambre, et hall d'accueil vetuste egalement pour un prix proche des 300 F Rapport qualité prix decevant ( mais je ne connais pas suffisamment le marché Suisse ) Personnel tres gentil. Petits dejeuners copieux et personnel attentionne
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 1 night in May 2023

10/10 Excellent

Richard

Stayed 1 night in May 2023

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great, nice neighborhood. The room was superclean. My only point is that thre wasn’t a cover bedsheet, it was a comforter. I personally don’t like it because not site do f it was clean but other than that I recommend Hotel Arte to anyone. They have a partnership with a restaurant which is also amazing. Great food, great service!
Stayed 1 night in May 2023

8/10 Good

Jennifer

Stayed 1 night in May 2023

8/10 Good

PREM

Stayed 1 night in May 2023

8/10 Good

Walid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was one of the better ones we have had in our travel around Europe, every thing was done well and to be expected in st Moritz
Stayed 1 night in May 2023

8/10 Good

Gerard

Stayed 1 night in May 2023