Individually furnished, blackout curtains, free WiFi, bed sheets
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Reviews of Welcome Suites Hazelwood

2.5 out of 5
Welcome Suites Hazelwood
155 Chapel Ridge Dr, Hazelwood, MO

Reviews

4.6
Rating 10 - Excellent. 28 out of 157 reviews" "
Rating 8 - Good. 17 out of 157 reviews" "
Rating 6 - Okay. 13 out of 157 reviews" "
Rating 4 - Poor. 14 out of 157 reviews" "
Rating 2 - Terrible. 85 out of 157 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the employees here especially Amber , Lavir , and Angel they are amazing..Thank you three for everything.
Stayed 7 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing....Amber,Angel, and Lavir are wonderful employees..They are very caring and take care of anything that needs to be done....Thank you guys for everything..
Stayed 7 nights in Apr 2024

4/10 Poor

J

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 11 nights in Apr 2024
Response from General Manager on 22 May 2024
Sorry for any inconvenience you may have experienced, we strive to give our guests a great stay, hope to be able to service your needs in the future.Thanks for staying with us. We appreciate your feedback!

4/10 Poor

J

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They fix nothing
Stayed 7 nights in Apr 2024
Response from General Manager on 22 May 2024
Sorry for any inconvenience you may have experienced, we strive to give our guests a great stay, hope to be able to service your needs in the future.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
I had a decent time
Stayed 4 nights in Apr 2024
Response from General Manager on 22 May 2024
On behalf of my staff I want to Thank You for taking the time to give us this great review. We are glad you enjoyed your stay. We hope to see you again soon.

2/10 Terrible

paris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomnhad roachesvsnd was dirty
Stayed 7 nights in Mar 2024

2/10 Terrible

Lyric

Travelled with partner
Drug addicts and alcoholics sit around the outside of building. Stole my deposit when nothing was wrong with the room added two more days and put them on someone else room never received a refund ! Very money hungry. Suppose to be nonsmoking rooms but manager sit around in their room and smoke weed all day ! Keys doesn’t work to any doors barely the room door.
Stayed 7 nights in Apr 2024
Response from General Manager on 22 May 2024
Sorry for any inconvenience you may have experienced, we strive to give our guests a great stay, hope to be able to service your needs in the future.

8/10 Good

Geraldine

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from General Manager on 22 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Geromey

Travelled with partner
Disliked: Amenities
Welcome suites Hazelwood say now I can't pay in Expedia no longer I would have pay in person that crazy crap I'm unhappy as is this place charge to much money for a trash dump hotel full Roches, lice, bed bugs
Stayed 14 nights in Jan 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is horrible!
I 100% do NOT recommend this place. Got there and it was dirty and dusty and gross. They guy walked us to the room and the hallway smelled like pee, the paint was peeling off the walls and doors. The room wasn't ready after all that. They couldn't find anyone to clean the room. There was nasty stuff all over the bathroom. Since they couldn't find someone to clean the room they said we would have to come back the next day. We chose to cancel and go somewhere else.
Stayed 11 nights in Dec 2023

2/10 Terrible

Minda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT prepay at this property, if you do not end up staying, they will VIOLATE their own policy and keep all your money. Expedia sends you their cancellation policy and it is on the hotels public website, so I don’t understand why they seem to believe that telling you “it’s hotel policy” will work? No, your policy is not that you get to keep hundreds of dollars while providing nothing. FYI, they keep taxes and fees plus one nights stay if you cancel less than 24 hours before check in not your entire stay. Make sure you read the fine print when you book with Expedia. Expedia does not have your back against greedy property owners. I am done with Expedia due to my experience with this property. This hotel is the last stop on the way to homelessness, if you are shopping for drugs, I promise you can get them there. The place smelled of weed so bad I was nauseous. Expedia does inform you that you need $100 deposit, however, Expedia did not inform me that the hotel requires it in cash. Sketchy no? Why cash? Why do you say plainly you accept all major credit cards but then require cash deposits? Simple, it’s easier for them to steal cash. Other reviews mention they had to keep coming back trying to catch the manager who had the only key to the safe. They count on people giving up because they make it so difficult to get money they owe you. If it’s on your credit card, you can dispute the charges. You can’t do that with cash.
Stayed 13 nights in Dec 2023

2/10 Terrible

Geromey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To much pay to much money for a run down hotel
Stayed 7 nights in Nov 2023

2/10 Terrible

Geromey

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To expensive to much money for a rundown hotle that is crappie trashy and room are terrible, cant fine host at dask half the time
Stayed 9 nights in Nov 2023

2/10 Terrible

Geromey

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotle is very dirty and unclean short of staff and they don't clean a room thoroughly clean and charging way to much money for rooms for a tore up unclean hotle.
Stayed 7 nights in Nov 2023
Response from Management on 27 Nov 2023
I appreciate your feedback and am working diligently to address all of your concerns. However, I have come to visit you to no avail or complaints in person. While I do not have control over the rates, I do appreciate your continued patronage. Please feel free to stop by the desk and ask for me personally if you have any further concerns.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Management on 27 Nov 2023
Thank you for your rating and continued patronage.

2/10 Terrible

Geromey

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is not available most times and cant get of hold of anyone when need them
Stayed 7 nights in Nov 2023

2/10 Terrible

Geromey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

April

Stayed 7 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Efiong

Stayed 7 nights in Sep 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the worst group of employees I've ever dealt with in my life. They are rude and considerate they don't know what they're doing the front desk it's closed a lot when it should be open they tell you the wrong check out dates. You pay for certain amount of days and they tell you your check out date as sooner than when you pack up all your things you come down they tell you you have a few more days left. When I arrived I put down $100 cash deposit upon departure they kept my deposit stole my money because it was cash and gave me a bogus reason why they kept it. Stay away from these people and this hotel they will steal from you and laugh in your face. The new manager is arrogant pompous arrogant ignorant self-absorbed and mean and a thief
Stayed 7 nights in Sep 2023

10/10 Excellent

melissa

Travelled with partner
Liked: Staff & service
Staff is awesome
Stayed 7 nights in Sep 2023

8/10 Good

LaVelda

Stayed 7 nights in Aug 2023

6/10 Okay

Regina

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not what we expected but we made the best of it. We have had to fix our shower faucet,buy a new toilet seat in the bathroom. The ac leaked all in the floor from not draining properly. We fixed that...And now the rent has went up 100more dollars a week...beginning to not be worth staying here for the.price we pay now.
Stayed 7 nights in Sep 2023

10/10 Excellent

melissa

Liked: Staff & service
Stayed 7 nights in Aug 2023

2/10 Terrible

Darlene

Disliked: Cleanliness, property conditions & facilities
There was only one room left, it didn't have proper window coverings, the bathroom was completely filthy. There were bugs in the room. They handed Him a bag with sheets in it, the bed wasn't even made up. This was a complete joke.
Stayed 7 nights in Aug 2023

2/10 Terrible

Geromey

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When call ahead to reserve Reservation management tells you got rooms available when they do not, as well you let management know are disabled they promise put on bottom floor since no elevator, but lie bout that, Worse things iswhen you show up on time for Your reservation the management tell no rooms open come back 3pm then when we come back another person working tells are no rooms at all, we got lie to wasting out time and money there
Stayed 7 nights in Aug 2023

4/10 Poor

Valerie

Stayed 7 nights in Jul 2023

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
It was the worst place I ever stayed. Especially the maintenance man he thinks he can say and what ever wants. That'is what he said. I would rather stay on street then ever go back to this place. No recommended for anyone. They need to be condemned. The owners hiring people needs better education.
Stayed 14 nights in Jul 2023

2/10 Terrible

Gina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible everything, should be 10.00 a night, doesn't even deserve a star!!!
Stayed 7 nights in Jul 2023

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If u looking for a ghetto place this is it
Stayed 9 nights in Jul 2023

10/10 Excellent

melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 7 nights in Jun 2023

10/10 Excellent

melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing..
Stayed 7 nights in Jun 2023

2/10 Terrible

Sherron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Sherron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Management on 2 Jul 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sherron

Stayed 7 nights in Jun 2023

2/10 Terrible

Buffy

Stayed 11 nights in Jun 2023

8/10 Good

Jameco

Liked: Cleanliness
Disliked: Property conditions & facilities
Friendly
Response from Management on 27 Jun 2023
thank you. We are glad you enjoyed your stay

6/10 Okay

Regina

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room we were in was nasty, the toilet was broken when you sit down on it. AND THERE WERE ROACHES EVERYWHERE!! The staff said the orkin man was coming to spray when he did come he only sprayed a little around the frig..IT DIDNT HELP!! It price was cheap so i guess u get what u pay for!!!
Stayed 7 nights in Jun 2023
Response from Management on 27 Jun 2023
Sorry for your experience. We will work diligently to correct this issue and hope to see you again in the future.

4/10 Poor

Regina

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was very understanding & helpful in our situation. The front desk worked woth us till our issue was resolved. But THE PLACE IS OVER RAN BY ROACHES!! ROACHES crawling on hallwalls. We checked in there was roaches crawling up our door to our room.
Stayed 7 nights in May 2023
Response from management on 27 Jun 2023
Sorry for your experience. We will work diligently to correct this issue and hope to see you again in the future.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches!! No air conditioning!! And horrible customer service
Stayed 14 nights in May 2023
Response from management on 27 Jun 2023
Sorry for your experience. We will work diligently to correct this issue and hope to see you again in the future.

2/10 Terrible

Crystal

Stayed 3 nights in Apr 2023
Response from management on 27 Jun 2023
Sorry for your experience. We will work diligently to correct this issue and hope to see you again in the future.

2/10 Terrible

Mathew

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cockroache infestation
Stayed 3 nights in Apr 2023
Response from management on 27 Jun 2023
Sorry for your experience. We will work diligently to correct this issue and hope to see you again in the future.

10/10 Excellent

Trina

Stayed 7 nights in Apr 2023
Response from management on 27 Jun 2023
Thank you. We are glad you enjoyed your stay

8/10 Good

Donna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 7 nights in Apr 2023
Response from Management on 27 Jun 2023
Thank you. We are glad you enjoyed your stay

2/10 Terrible

Rodney Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Management on 27 Jun 2023
Sorry for your experience. We will work diligently to correct this issue and hope to see you again in the future.

2/10 Terrible

Diane

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was full of roaches and I still haven’t gotten my refund as promised
Stayed 5 nights in Apr 2023

10/10 Excellent

Trina

Stayed 7 nights in Apr 2023

10/10 Excellent

Donna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office staff is friendly.
Stayed 7 nights in Apr 2023

6/10 Okay

Tony

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I work really late shift and the staff is there for me no matter my late hours.☺️
Stayed 7 nights in Apr 2023