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After my stay, they called me up shortly after leaving to remind me of a jacket I left in hotel room. I really appreciated them calling me about this and shows the integrity of the people that work there.
Verified traveller
Stayed 4 nights in Jan 2024
Response from Josh P on 18 Feb 2024
Thanks for your feedback! We are glad to hear you enjoyed your stay!
Was informed at check in that there were no rooms and I could stay about 5 minutes away in another hotel. Very disappointed that they took the reservation but didn't have rooms.
Mark
Stayed 1 night in Jan 2024
Response from Josh P on 18 Feb 2024
We are sorry for inconviences we have caused you. We appreciate your feedback! This will help us improve in these areas.
Very bland, generic IKEA type furnishings. Bed/pillows not that great. No reading light do hubby could get to sleep while I read. Breakfast area low on food when we went to eat at 7:30. Very slow to refill. Totally disappointed with our stay.
Sheila
Stayed 1 night in Dec 2023
Response from Josh P on 18 Feb 2024
Sorry for the inconviences during your stay. This will help us in these areas.
Best ADA Accessible bathroom with roll in shower that we have seen in a hotel! Plenty of space and no lip or step into the shower at all. Gretchen at the front desk was very helpful and we appreciate her help getting that room.
Jacob
Stayed 2 nights in Dec 2023
Response from Josh P on 7 Jan 2024
Thanks for your feedback! We are glad to hear you enjoyed your stay! Thanks again for choosing Tru!
10/10 Excellent
vincent
Travelled with partner
31 Dec 2023
Lots to do plenty places to eat and drink
vincent
Stayed 2 nights in Dec 2023
Response from Josh P on 7 Jan 2024
Thanks for your feedback! We are glad to hear you enjoyed your stay!
The room was quiet but we observed several loose hairs all throughout the bed. Ughh very uncomfortable to look at or clean up. The front desk was notified once I checked out. My first visit was perfect this was not so the same.
Jill
Stayed 1 night in Dec 2023
Response from Josh P on 18 Feb 2024
Thanks for your feedback! We are glad to hear you enjoyed your stay!
8/10 Good
steve
27 Dec 2023
steve
Stayed 1 night in Dec 2023
Response from Josh P on 18 Feb 2024
Thanks for your feedback! We are glad to hear you enjoyed your stay!
Lovely place overall - tone down on the marijuana!
We were shocked with the location and how nice it was, expecially for the price. Our ONLY complaint was the very heavy smell of marijuana in the lobby a couple of times. It was so strong it was burning eyes/noses.
Lisa
Stayed 1 night in Dec 2023
Response from Josh P on 7 Jan 2024
Sorry for the inconveniences during your stay. We will try to work on improving in these areas.
Wonderful hotel! Location is fantastic…close to the highway and many restaurants/bars/entertainment within walking distance. The hotel is very new, clean and modern. Great free breakfast in the morning. Rooms are a bit tight but accommodating and perfect for our one night stay. On site parking is free. There’s a pool table in the lobby (we didn’t use but nice to have the option). The staff (housekeeping included) were wonderful! Would definitely stay again!
Jamie
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Thank you for your feedback. We appreciate you staying with us! We are glad you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Patrick
Travelled with family, Travelled with family and small children
Gretchen, at the front desk, was super friendly and helpful. She gave us a lot of information about the area and was thorough in telling us about the hotel. She even spoke to us when we arrived in the lobby and asked if our room was satisfactory.
Carmi
Stayed 1 night in Nov 2023
Response from Josh P on 18 Nov 2023
Thanks for your feedback! We are glad to hear you enjoyed your stay! Thanks again for staying with us here at Tru!
10/10 Excellent
Brian
Travelled with partner
7 Nov 2023
Liked: Amenities
Location, near Streets of St. Charles and casino’s
Brian
Stayed 2 nights in Oct 2023
Response from Management on 8 Nov 2023
Thank you for your feedback. We appreciate you staying with us. We hope to see you again!!!
This was our second stay in the area. We liked the location of the Tru by Hilton, it was an easy walk to our browse choices before dinner. Also found 3 more places we would like to eat next time.
Susan
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank for your feedback. We appreciate you staying with us! We hope to see you again soon!