Interior

Reviews of MainStay Suites St Louis Airport

2.5 out of 5
MainStay Suites St Louis Airport
11225 Lone Eagle Dr, Building B, Bridgeton, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 123 out of 243 reviews" "
Rating 8 - Good. 67 out of 243 reviews" "
Rating 6 - Okay. 18 out of 243 reviews" "
Rating 4 - Poor. 17 out of 243 reviews" "
Rating 2 - Terrible. 18 out of 243 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

April

Stayed 1 night in May 2024
Response from GM on 11 May 2024
Dear April,Thank you for taking the time to rate us with a 5-star rating. We are thrilled to know that you had an excellent experience at our hotel. Your satisfaction is our utmost priority and your rating reaffirms the hard work we put in every day. We hope to welcome you back for another wonderful experience soon.Warm regards,Hotel Management

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Dear Heather,Thank you for rating your stay at our hotel. We're glad you chose us for your recent visit. If there's anything specific you enjoyed or any area you believe we could improve, we'd love to hear from you. Your feedback helps us deliver the best experience for you and all our guests. We look forward to welcoming you back soon!Warm regards,Hotel Management

4/10 Poor

Leanne

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Leanne,Thank you for your rating. We're sorry to hear your experience didn't meet your expectations. We strive to provide the best service to our guests and your feedback is crucial for us. We would appreciate if you could provide more details about your stay. This will help us in identifying areas where we can improve. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Hotel Management

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Xavier,Thank you for taking the time to share your experience. We are thrilled to hear that you found our hotel to be cozy. We strive to create a warm and welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

6/10 Okay

Jessica, Medina

Property was ok. Front desk staff not overly friendly or helpful.
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Jessica,Thank you for taking the time to share your experience. We're sorry to hear that our front desk staff didn't meet your expectations. Your feedback is invaluable to us as we strive to improve with each and every stay. We hope you'll give us another chance to offer a more welcoming and helpful experience.Warm Regards,Hotel Management

8/10 Good

Feartatious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 6 Feb 2024
Dear Feartatious,Thank you for choosing to stay with us and for your rating. We're glad to hear that your overall experience was positive. Your feedback is invaluable to us as we continuously strive to enhance our services. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Warm regards,Hotel Management

10/10 Excellent

Rykeil

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The property was clean, staff was friendly. They offer a 24 hr store and have complimentary breakfast.
Stayed 3 nights in Dec 2023
Response from GM on 8 Jan 2024
Dear Rykeil,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay, appreciated the cleanliness, friendly staff, 24-hour store, and complimentary breakfast. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience.Warm regards,Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly. Especially the girl during the day. Room was clean.
Stayed 3 nights in Nov 2023
Response from GM on 9 Nov 2023
Dear Guest,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff, especially the daytime attendant, left a positive impression on you with their friendly service. It's also great to know that you found your room to be clean and comfortable. We look forward to welcoming you back for another excellent experience.

2/10 Terrible

keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was filthy and the mattress was bloody
Stayed 3 nights in Sep 2023
Response from GM on 18 Sept 2023
Dear Keith,We're genuinely sorry to hear about your recent experience at our hotel. Cleanliness is our top priority and we sincerely apologize if we fell short in delivering it this time. Your feedback is invaluable for us to ensure proper improvements. Hope to have an opportunity to restore your confidence in MainStay Suites St Louis Airport in the near future.

8/10 Good

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 6 Sept 2023
Dear James,Thank you for choosing MainStay Suites St Louis Airport. We appreciate your feedback and are glad to see that you enjoyed your stay with us. If you have any suggestions or feedback to enhance your experience, please do not hesitate to let us know. We hope to welcome you back soon for another excellent stay.Best Regards,MainStay Suites St Louis Airport

4/10 Poor

Young

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
not working phone and alarm clock. one piece of soap bar only. no lotion,no shuttle service...
Stayed 2 nights in Aug 2023
Response from GM on 30 Aug 2023
Dear Young,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Your comments regarding the phone, alarm clock, and amenities have been noted and will be addressed with our team. We also apologize for any confusion regarding shuttle service, and we will ensure this information is communicated more clearly to our guests. We appreciate your feedback and hope to have another opportunity to provide you with a seamless stay in the future.Sincerely,MainStay Suites St. Louis Airport

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Repeat stay disappointed
This is our second time at this hotel. The room is spacious and the bed were comfortable. We were disappointed in the lack of cleanliness as there were take out food containers left in the fridge and dirty dishes in the dishwasher.
Stayed 1 night in Aug 2023
Response from GM on 26 Aug 2023
Dear Guest, Thank you for choosing MainStay Suites St. Louis Airport again! We appreciate your loyalty. We're glad you found our rooms spacious and beds comfortable. Our apologies for any cleanliness issues you encountered. Rest assured, we'll address this matter with our housekeeping team. Your feedback helps us improve, and we'll work to ensure a more enjoyable stay for you in the future. We hope to welcome you back soon for an even better experience!Sincerely, MainStay Suites St. Louis Airport

10/10 Excellent

cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 20 Jul 2023
Dear Cristina, Thank you so much for your glowing review of MainStay Suites St. Louis Airport! We're thrilled to hear that your stay was nothing short of amazing and that our friendly team played an instrumental role in making you feel welcome. We truly appreciate your kind words and look forward to welcoming you back on your next visit to St. Louis. Safe travels! - MainStay Suites St. Louis Airport.

8/10 Good

Krystina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel served our needs for a one night stay. Bigger room with a full service kitchen. Parking is limited so we had to park down the road.
Stayed 1 night in Jul 2023
Response from GM on 18 Jul 2023
Dear Krystina,Thank you for choosing MainStay Suites St Louis Airport for your one-night stay! We're thrilled to hear that our spacious rooms with full service kitchen met your needs perfectly. Regarding parking, we apologize for any inconvenience caused. We appreciate your feedback and will look into improving our parking availability. We hope to welcome you back soon for another enjoyable stay!Warm regards,MainStay Suites St Louis Airport Team

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 17 Jul 2023
Dear Emily,Thank you for choosing MainStay Suites St. Louis Airport for your recent stay. We're delighted to hear that you found our hotel to be personalized, exciting, and sincere. Your feedback is valuable as we continuously strive to exceed guest expectations. We apologize for any inconvenience you may have experienced and hope to have the opportunity to welcome you back in the future for an even more memorable stay.Warm regards,MainStay Suites St. Louis Airport

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 16 Jul 2023
Dear Kelly, Thank you for awarding us with a wonderful 5-star review! We're thrilled to have exceeded your expectations during your stay at MainStay Suites St. Louis Airport. It was our pleasure to provide you with a personalized and welcoming experience. We hope to welcome you back soon for another fantastic stay!Best regards,MainStay Suites St. Louis Airport

4/10 Poor

Jose

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Comfortable bed
Stayed 4 nights in Jun 2023
Response from GM on 12 Jul 2023
Dear Jose, Thank you for your recent stay at MainStay Suites St. Louis Airport. We're thrilled to hear that you found our beds comfortable! We truly appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you again for choosing our hotel. Warmest regards, MainStay Suites St. Louis Airport

8/10 Good

Randall

Travelled with group
Liked: Cleanliness, staff & service
Not the easiest to drive to because the entrance is on the one-way exit ramp from the highway. If you miss the turn-in (which is easy to do), you must go around back around a cloverleaf on and off the highway again.
Stayed 1 night in Jun 2023
Response from GM on 12 Jul 2023
Dear Randall,Thank you for sharing your feedback about your recent visit to MainStay Suites St. Louis Airport. We apologize for any inconvenience you experienced with our entrance. We understand that it may be challenging to navigate, especially for first-time visitors. Your comments will help us improve our signage and directions. We appreciate your understanding, and we hope to have another chance to impress you during your next visit to St. Louis.Warm regards,MainStay Suites St. Louis Airport

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from GM on 12 Jul 2023
Dear Edgar,Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that your stay at MainStay Suites St. Louis Airport was not only comfortable but also exciting. Our team strives to deliver the best service possible, and your kind words are truly appreciated. We can't wait to welcome you back for another exceptional experience.Warm regards,MainStay Suites St. Louis Airport

4/10 Poor

Tricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The first room that I was put in had hair all over the bathroom floor. The next room I was moved to smelled like pot everyday. The couch had stains and the closet door wouldn't open. This area is very sketchy and always had someone sitting in their car for many hours next to our vehicle. They have lots of security cameras at the front desk but I wouldn't recommend this hotel if you have kids. Complimentary breakfast is horrible unless you make a waffle or eat cereal. I wanted to leave the first day but I had to stay since I booked with Expedia or I wouldn't get my money back.
Stayed 3 nights in Jun 2023
Response from GM on 12 Jul 2023
Dear Tricia,Thank you for sharing your experience with us. We are sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience caused and appreciate your feedback. We strive to provide a clean and comfortable environment for all guests. Regarding the smell, we will address this with our housekeeping team to ensure it doesn't happen again. We take safety seriously and have security measures in place. We understand your concerns and will work towards improving our complimentary breakfast options. We hope to have the opportunity to welcome you back in the future.Sincerely,MainStay Suites St. Louis Airport

4/10 Poor

Tamadja

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from GM on 12 Jul 2023
Dear Tamadja,Thank you for choosing MainStay Suites St. Louis Airport and taking the time to share your feedback. We are sorry to hear that your experience fell short of expectations. Please know that we truly value your feedback and will use it to improve our services. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve.Warm regards,MainStay Suites St. Louis Airport

2/10 Terrible

Aaliyah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The only thing i liked was that the room was clean
Stayed 4 nights in Apr 2023
Response from GM on 12 Jul 2023
Dear Aaliyah,Thank you for choosing MainStay Suites St. Louis Airport and sharing your review. We're glad to hear that you found your room clean during your stay. Providing a clean and comfortable environment is always our top priority. If there's anything else we could have done to make your stay more enjoyable, please do not hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience.Best regards,MainStay Suites St. Louis Airport

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service
Great customer service and clean rooms. It would have been nice to have USB plug outlets in the rooms to plug up my phone.
Stayed 5 nights in Mar 2023
Response from GM on 12 Jul 2023
Dear Edgar, Thank you for your fantastic review! We are delighted to hear that you had a great experience at MainStay Suites St. Louis Airport. We take pride in our exceptional customer service and spotless rooms. Your suggestion regarding USB plug outlets is greatly appreciated, and we will definitely look into adding this convenience for our guests. We hope to welcome you back soon for another wonderful stay!Warm regards,MainStay Suites St. Louis Airport

6/10 Okay

Latonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the fact shower was spraying over whole bathroom
Stayed 2 nights in Mar 2023
Response from GM on 12 Jul 2023
Dear Latonya, Thank you for choosing MainStay Suites St. Louis Airport for your recent stay! We appreciate your feedback and apologize for any inconvenience caused by the shower spray. We will certainly look into this matter to ensure it is addressed appropriately. Your satisfaction is a priority for us, and we hope to have the opportunity to exceed your expectations should you visit again. Safe travels! Warm regards, MainStay Suites St. Louis Airport

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from GM on 12 Jul 2023
Dear Ashley, Thank you for taking the time to share your fantastic experience at MainStay Suites St. Louis Airport! We're absolutely thrilled that you found our hotel personalized, exciting, sincere, and welcoming. Creating a memorable stay for our guests is our top priority, and we're glad that our team exceeded your expectations. We look forward to welcoming you back soon for another amazing stay! Safe travels!

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable. Breakfast selection was good and area clean. Service desk staff were polite and helpful. 1 thing I didnt like, the elevator had an email posted from over a year ago about an appointment to be get state certificates but no actual up to date service certificate.
Stayed 2 nights in Mar 2023
Response from GM on 12 Jul 2023
Dear Sarah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found your room comfortable and enjoyed our breakfast selection. Our team is dedicated to providing courteous and helpful service, so we're happy to hear that your interactions with our staff were positive. We apologize for any misunderstanding regarding the elevator certificate and appreciate you bringing it to our attention. We will investigate and ensure that all necessary certificates are displayed properly. We hope to welcome you back for another great stay soon!Warm regards,MainStay Suites St. Louis Airport Team

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from GM on 12 Jul 2023
Dear Samantha, Thank you for taking the time to share your excellent experience at MainStay Suites St. Louis Airport! We couldn't be happier to hear that our team provided you with a professional and warm welcome during your stay. We strive to make our guests feel at home, and your kind words have truly made our day. We can't wait to welcome you back soon for another outstanding stay. Safe travels!

4/10 Poor

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2023
Response from GM on 12 Jul 2023
Dear William,Thank you for choosing MainStay Suites St. Louis Airport for your recent visit. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments are important, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,MainStay Suites St. Louis Airport

8/10 Good

Kendall

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from GM on 12 Jul 2023
Dear Kendall,Thank you for choosing MainStay Suites St. Louis Airport for your recent stay. We are thrilled to hear that you found our hotel to be exciting and welcoming. Our team takes pride in providing excellent service and attention to our guests. We appreciate your feedback and hope to have the opportunity to welcome you back soon.Warm regards,MainStay Suites St. Louis Airport

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet. The room was nice. I did not give a 5 because the kitchen sink and food disposal were clogged and I told the person at the front desk, but no one came to fix it.

10/10 Excellent

Guinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and breakfast! Room very clean
Stayed 4 nights in Oct 2022

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and clean. No regrets
Stayed 1 night in Sep 2022

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how safe we felt checking in so late at night. Staff was very friendly.
Stayed 1 night in Sep 2022

2/10 Terrible

Ray

Stayed 1 night in Sep 2022
Response from GM on 9 Nov 2023
Dear Ray,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate the opportunity to learn more about your concerns to address them properly. We value your input and hope to have the chance to make it right on your next visit.

10/10 Excellent

Megin

Stayed 1 night in Sep 2022

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peace and quite I liked a lot. But, if you expect anything but the basic breakfast, forget. The most generic, in-expensive pre-made mixes and eggs found.
Stayed 1 night in Aug 2022

10/10 Excellent

Sung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

donald e

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Will not stay here again
Stayed 1 night in Aug 2022

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy our one day getaway
This hotel is close to everything. Very quick check-in and my husband enjoy a one night stay in a non-smoking king suite. Very nice, clean, comfortable and quite.
Stayed 1 night in Aug 2022

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service, property conditions & facilities
We were only staying for 1 night, leaving early the next morni g for our flight. The beds were pretty hard & the pillows were not comfortable at all.
Stayed 1 night in Aug 2022

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relatively easy to get to and convenient location. Room was clean and staff helpful. Could use more breakfast options and ends at 9 which is a little early for vacay. Lobby restroom was pretty nasty and wasn’t cleaned whole 2 days we were there which was really only negative. The parking lot is pretty small and was full both nights but there is nearby overflow parking lot to help with that if you have a teenage driver that doesn’t mind walking to get the car. 😊
Stayed 2 nights in Aug 2022

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property appeared to be newly remodeled and rooms were spacious and clean.
Stayed 1 night in Jul 2022

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Teresinha

Travelled with family
Liked: Staff & service
The staff was very nice . Our room was spacious but floor in kitchen had food all over it . The noise from adjacent room Was horrible but worse was the floor above us . Kids jumping , screaming running terrible . I would suggest family’s with kids be put on lower floors . We had to leave for airport at 3 am we didn’t get any sleep for the short time we were there .
Stayed 1 night in Jul 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area, several blocks from major highways. Lots of free parking.
Stayed 1 night in Jun 2022
Response from Keshia on 22 Jun 2022
Thank you John we appreciate your feedback.

6/10 Okay

deanna

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Keshia on 16 Jun 2022
Thank You for your feedback, we look forward to your stay with us again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay
Stayed 1 night in Jun 2022
Response from Keshia on 16 Jun 2022
Thank you for your feedback, we look forward to your futuere stay with us again.

10/10 Excellent

Kirk, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find (I thought) .
Stayed 1 night in Mar 2020
Response from Bernard on 18 Mar 2020
Thank you for staying with us Kirk, We look forward to having you again soon.

6/10 Okay

Verified traveller

Business traveller
Parking , checkin , food all issues
Couldn’t check in because their computer wasn’t up and running. Then ended up getting charged for the rooms 2 times after already booked. food service started 15 to 20 minutes late each day
Stayed 4 nights in Mar 2020
Response from Bernard on 18 Mar 2020
Hello, I do remember our computers being out of sync with the EMV chip card readers, and it took a few days for tech support to figure it out. We hope you give us another opportunity to prove ourselves to you. Best regards