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"My stay at this property was ultimately disappointing, especially considering the high price. While the grounds were well kept and clearly cared for, many other aspects of the experience fell short. Service The staff were consistently rather rude, which set a negative tone from the start. Interactions felt dismissive instead of welcoming. Food & Dining The food was mediocre at best, and the menu was extremely limited. Breakfast was only served 2 out of the 5 days that we were on property. This was frustrating and inconvenient. Facilities The pool clearly needed cleaning and updating. It didn’t feel inviting or well maintained a separate children’s area would be a great upgrade. Rooms & Property Condition The property itself shows its age. While the rooms have been somewhat updated, the overall feel is still dated and doesn’t match the price point. Value For what we received, the stay felt very expensive. The quality simply didn’t align with the cost. Positive Note The one standout was the well‑kept grounds, which were pleasant and nicely maintained. "

"Staff was great!!! Very personal, friendly and available. I would highly recommend this place for a relaxed getaway. "

"My wife and I had an amazing stay at the Cruz boutique hotel. It’s located in a great spot with many things nearby, the staff were very helpful and generous. They offered beach chairs and towels and ice, they housekeepers went by everyday in the morning. And the staff gave great recommendation for parking, restaurants and beaches. Definitely will be back and staying with them again. 10/10"

"Property is old and units need updated. Staff is very poor at communicating and do not want to help guest. They are hateful and rude. The concierge staff is not helpful at all and the Ocean 362 restaurant is poorly staffed. You will find the concierge is the bar tender. The owners need to get better staff! We will not stay here again! Not worth the money."