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Reviews of Alila Napa Valley

5 out of 5
Alila Napa Valley
1915 Main St, St. Helena, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 89 reviews" "
Rating 8 - Good. 9 out of 89 reviews" "
Rating 6 - Okay. 5 out of 89 reviews" "
Rating 4 - Poor. 2 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bhavin

Stayed 1 night in Feb 2024
Response from Jamie on 24 Mar 2024
Dear Bhavin,Thank you for your wonderful 5/5 rating for our Alila Napa Valley! It was a delight to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie

10/10 Excellent

Simie Lavern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jamie on 28 Jan 2024
Dear Simie,Thank you for your excellent 5-star rating for our Alila Napa Valley. We're delighted that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest in the future!Warm regards,Jamie

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Melinda on 9 Dec 2023
Dear George,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with fantastic service. I will stay again!
Stayed 4 nights in Oct 2023
Response from Melinda on 9 Dec 2023
Dear Jeffrey,Thank you for taking the time to review our property. We are so glad to hear you found our hotel great with fantastic service. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Jeffery

Stayed 2 nights in Aug 2023

10/10 Excellent

Jeremy Scot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beyond amazing. We thoroughly enjoyed the modern facilities, friendly staff, proximity to everything Napa has to offer.
Stayed 3 nights in Aug 2023

10/10 Excellent

Alejandro

Stayed 2 nights in Jul 2023

6/10 Okay

Betsy

Travelled with family
Liked: Cleanliness, staff & service
The four vineyard suites are over the pool. So if you are sitting on your very expensive balconies, you better like other people’s music and conversations because you will hear them until 9:00pm
Stayed 1 night in Jun 2023

10/10 Excellent

Colleen

Stayed 2 nights in Jun 2023
Response from Alila Napa Valley Guest Services on 14 Jun 2023
Good afternoon Colleen,Thank you for visiting Alila Napa Valley, and thank you for submitting a review. We are happy to know you enjoyed your time on property and hope to welcome you back again soon!

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Alex

Liked: Cleanliness
Stayed 2 nights in Feb 2023

10/10 Excellent

bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional and courteous from start to finish
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Noises from next door room. We could hear the guests talking and sounds of Television from next door room. Other than that everything was fine. The view from our room is amazing and soothing to the eyes. We loved it…
Stayed 2 nights in Dec 2022

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is fabulous!! Everything stands out but i need to give a big thank you to the cleaning service my wife left her bracelet and they returned it! Not many places would have!! Thank you!!!
Stayed 2 nights in Sep 2022

2/10 Terrible

william

Stayed 2 nights in Jul 2022

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Due to covid, they shut the restaurant and room service. They did serve complementary breakfast, but for a property like this one to have no room service is a big disappointment. Also, the electric musak ruins the beauty of the pool area. Service was very good otherwise, and the rooms were very good.
Stayed 3 nights in Jun 2022

10/10 Excellent

Annu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property amazing staff. Front desk ladies were so nice and accommodating. Alexia was the best server ever i have came across. All together it was great experience for us.
Stayed 1 night in May 2022
Response from Morgan Thompson on 16 Jun 2022
Thank you so much for sharing your great feedback and for mentioning Alexia and staff. We are glad you enjoyed your stay and we look forward to having you back!

8/10 Good

Isaiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vineyard view and personal fireplace on balcony. Did not like that they do not have a house car so we had to pay for taxi service, private car service, or chance an Uber. Also did not like the how I could hear the people staying in the rooms adjacent to me.
Stayed 3 nights in Feb 2022
Response from Morgan on 6 Mar 2022
Thank you so much for taking the time to provide your feedback. We are glad you loved the property and we appreciate hearing ideas on how to improve!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

4/10 Poor

Gabriel

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2022

10/10 Excellent

Anna

Stayed 2 nights in Dec 2021

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Dana, East Rutherford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the views will take you away. The staff is very accommodating, professional and goes above and beyond. I was blown away. The rooms are gorgeous. The amenities are AMAZING!! Definitely a 10-Star venue!
Stayed 1 night in Nov 2021
Response from Morgan Thompson on 22 Dec 2021
Thank you for taking the time to provide such great feedback!

10/10 Excellent

Mark F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!
Stayed 1 night in Nov 2021
Response from Morgan Thompson on 22 Dec 2021
Thank you so much!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Peter

Stayed 2 nights in Oct 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for the price of more than 1k/night, I expected better service.
Stayed 1 night in Sep 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite resorts
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Marquis C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in excellent condition, very clean, and the staff was super friendly.
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Alila Napa
Beautiful hotel, service could have been better, as they seemed short handed all weekend, especially in the restaurant.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Alila napa
Beautiful hotel, service could have been better because they seemed short handed all weekend, especially in the restaurant.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful relaxing hotel and the service was perfect which is especially impressive in this Covid era when everyone is short-staffed.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, tasteful and thoughtful, loved our stay!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what an amazing place to settle into if you want to experience and minimalist high end resort. Very beautiful property and grounds. The staff is excellent, kind, and knowledgeable.
Stayed 1 night in Jul 2021
Response from Alila Team on 1 Aug 2021
We appreciate your feedback and are ecstatic to hear you had an amazing time! We hope you return soon for us to welcome you back to the Napa Valley.

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place perfect for a relaxing trip to Napa
Stayed 3 nights in Jun 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect couples getaway
Lovely hotel, super nice staff and GORGEOUS grounds. Not that we don’t like kids (we have two) but great place to far away with your special someone. Quiet & sophisticated.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and amazing property! Thank you!
Stayed 1 night in Jun 2021
Response from Alila Team on 15 Jun 2021
We truly appreciate your thoughts and recognition of our staff and property. We will see you next time!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Morgan Thompson on 13 Jun 2021
Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the stay was good. This is an adult only hotel, and they should make it clear on the website and booking venue’s website. The staffs were friendly and the food was great! I would recommend it.
Stayed 1 night in May 2021
Response from Alila Team on 1 Jun 2021
Thank you so much for your positive feedback and the praise for our staff and Acacia House! We appreciate your suggestion for clarification on our website and booking venues. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for couples! We loved it!
Stayed 1 night in May 2021

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
The Napa Valley is loaded with great hotels and this stands out with the best. Staff was tremendous.
Stayed 2 nights in May 2021
Response from Alila Team on 20 May 2021
Joseph, We are so happy to hear of your pleasure with our property and in the Valley. Thank you for the recognition of our fabulous staff! We welcome you back the next time you want to get away and relax for a couple of days.

10/10 Excellent

Manjunatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility and service , would comeback here anytime
Stayed 3 nights in Apr 2021
Response from Front Desk Host on 26 May 2021
Thank you, we look forward to your next visit!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

AM, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait an hour for our room, but we were escorted to the bar and offered pur choice of any complimentary beverages - unique. No slippers in the room, which was strange from housekeeping. Great vistas. Spa was just ok, the masseuses seem to be working overtike, so a 90 minute Swedish is a 60 minute and 30 minute head rub. We would stay here again
Stayed 1 night in Feb 2020