Standard Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets

Reviews of Sands Motel

2 out of 5
Sands Motel
581 East St George Blvd, St. George, UT

Reviews

5.4
Rating 10 - Excellent. 74 out of 803 reviews" "
Rating 8 - Good. 161 out of 803 reviews" "
Rating 6 - Okay. 193 out of 803 reviews" "
Rating 4 - Poor. 162 out of 803 reviews" "
Rating 2 - Terrible. 213 out of 803 reviews" "

5.6/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Debi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on the two chairs in the room. Very old room and furniture, Bathroom was somewhat updated. Afraid to touch everything. Total Bates motel. Will not stay here again. Continental breakfast choice was cereal and waffles.
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Travelled with family and small children
Great location, decent room... Parking was very limited.
Stayed 1 night in Mar 2024
Response from hotel management on 1 Apr 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.

6/10 Okay

Cole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spot that was avaliable for us, super dirty rooms and bathrooms. Got the job done, but wouldn't stay again.
Stayed 1 night in Mar 2024
Response from hotel management on 1 Apr 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.

4/10 Poor

Christina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very rundown. Very Old. Holes in window curtains. Furniture very old. Visable stains on chairs. Pillows were so small and flat, hard to call them a pillow. The bathroom and bedding were clean.
Stayed 1 night in Mar 2024
Response from hotel management on 1 Apr 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.

4/10 Poor

Louie

Liked: Staff & service
Room was cold. TV didnt work
Stayed 1 night in Mar 2024
Response from hotel management on 1 Apr 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.

2/10 Terrible

John

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
No heating system of any sort. Cool night =cool room Window drape tattered One tiny bar of soap no shampoo or…
Stayed 1 night in Feb 2024
Response from hotel management on 26 Feb 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Guest comfort is our top priority, and we regret that we fell short of meeting your expectations.Rest assured, we have taken note of your concerns regarding the heating system, window drape, and amenities provided. Your feedback will be shared with our management team to address these issues promptly and ensure that similar situations do not occur in the future.We value your business and would love the opportunity to make it right. Should your travels bring you back to [hotel name], please don't hesitate to reach out to our front desk team, who will ensure your next stay is nothing short of comfortable and enjoyable.Thank you once again for bringing these matters to our attention. We appreciate your understanding and look forward to welcoming you back for a more pleasant experience.

4/10 Poor

Kim

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is a very run down aged hotel. We reserved a non smoking room but we could smell smoke and there were actual cigarette burns on the bedspread. Our remote control did not work. There was not much water pressure in the shower. Our room was cold and we could see a gap around the door. The security chain was missing. I do not recommend this property. There were many simple updates or repairs that could be made to improve the room.
Stayed 1 night in Feb 2024
Response from hotel management on 26 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. It's disheartening to hear that we fell short of your expectations.Maintaining a comfortable and welcoming environment for all our guests is of utmost importance to us, and we regret that we did not meet this standard during your visit. Your concerns regarding the smoke odor, cigarette burns, remote control, water pressure, room temperature, and security chain have been noted, and we will address them with our team to ensure immediate improvements are made.We understand the importance of a well-maintained and fully functional room, and we appreciate your patience as we work to resolve these issues. Your feedback is invaluable to us as it helps us identify areas for improvement and strive for excellence in our service delivery.We sincerely apologize for any inconvenience caused and hope that you will reconsider staying with us in the future. Should you give us another chance, we are committed to providing you with a much-improved experience that reflects the high standards we aim to uphold.Thank you again for bringing these matters to our attention.

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Not bad
Stayed 1 night in Dec 2023
Response from Hotel Management on 13 Dec 2023
Thank you for your brief feedback. We're glad to hear that your experience was not bad. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your patronage and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Renee

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Nov 2023
Response from Hotel Management on 13 Dec 2023
Renee, we are glad to hear that you stay with us went well, we hope to welcome you back in the future!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable, comdortable enough, roomy, no dirty carpets, couch could use cleaning.
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Dec 2023
Thank you for your feedback. We're pleased to hear that you found our hotel very affordable and comfortable enough. It's great that you appreciated the cleanliness and roominess of the space. We take note of your comment about the couch and will address it promptly to ensure a more enjoyable experience for our guests.If there's anything specific you loved about your stay or if there are ways we can make your future visits even better, please feel free to share. We look forward to welcoming you back for another comfortable and affordable stay.

2/10 Terrible

rebecca, SANDY

Disliked: Amenities
This place was very scary as a single woman. It is very dilapidated and old. Not very clean. I felt very unsafe to the point where I had to get another hotel room.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 13 Dec 2023
We sincerely apologize for your unsettling experience at our hotel. It's disheartening to learn that you felt unsafe, and we deeply regret any discomfort you endured. Your well-being is of utmost importance, and we take your concerns seriously.We appreciate your feedback, and we will immediately investigate and address the issues you've mentioned to ensure a safer and more comfortable environment for all our guests. If there's anything specific you'd like to share or if you have further suggestions, please feel free to reach out.We understand the importance of feeling secure during your stay, and we are committed to making necessary improvements.

2/10 Terrible

Cicely

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Dec 2023
Thank you for taking the time to respond. We appreciate your understanding and willingness to share more details about your experience. Your feedback is crucial to our continuous improvement, and we are committed to addressing the specific concerns you've raised.If you have the time to provide additional details or suggestions, it would be immensely helpful in guiding our efforts to enhance our services. We value your input and hope to have the opportunity to better meet your expectations in the future.

2/10 Terrible

jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In front of my room, there is a basket full of trash. The couch was dirty.
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Dec 2023
We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the presence of a basket full of trash and the dirty couch in your room. This falls below our standards, and we're truly sorry for the lapse in cleanliness.Please rest assured that we take your feedback seriously, and we will address these issues promptly to ensure a more pleasant stay for our guests in the future. If there's anything else you'd like to share or if there are additional concerns, please feel free to let us know.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Based on other reviews, my expections were low, but the room was reasonbly clean, everything worked, and it was a fair price.
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Dec 2023
Thank you for taking the time to share your experience. We appreciate your honest feedback and are pleased to hear that your stay met your expectations. We strive to provide reasonably clean rooms with everything in working order at a fair price.Your comments are valuable, and we're always working to improve. If you have any specific suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know.

8/10 Good

Bonnie

Stayed 7 nights in Oct 2023
Response from Hotel Management on 13 Dec 2023
Thank you for taking the time to respond. We appreciate your understanding and willingness to share more details about your experience. Your feedback is crucial to our continuous improvement, and we are committed to addressing the specific concerns you've raised.If you have the time to provide additional details or suggestions, it would be immensely helpful in guiding our efforts to enhance our services. We value your input and hope to have the opportunity to better meet your expectations in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap. But you pay in other ways.
Cordial check-in employee and low price were the only redeeming qualities of our stay. They are neglecting everything about cleanliness and maintenance. Stains, noisy AC, dirty sheets. Free continental breakfast is at another Hotel.
Stayed 1 night in Oct 2023
Response from Hotel Management on 13 Dec 2023
We sincerely apologize for the shortcomings you experienced during your stay. It's disheartening to hear about issues with cleanliness, maintenance, and the inconvenience of the continental breakfast being at another location.Your feedback is invaluable, and we will address these concerns promptly with our team to ensure improvements. We understand the importance of a comfortable and clean stay, and we are committed to making the necessary changes.Thank you for bringing these matters to our attention. If there's anything more you'd like to share or if there are specific ways we can make amends, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 13 Dec 2023
Thank you for taking the time to respond. We appreciate your understanding and willingness to share more details about your experience. Your feedback is crucial to our continuous improvement, and we are committed to addressing the specific concerns you've raised.If you have the time to provide additional details or suggestions, it would be immensely helpful in guiding our efforts to enhance our services. We value your input and hope to have the opportunity to better meet your expectations in the future.

8/10 Good

Amie, Salt Lake City

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 13 Dec 2023
Thank you for taking the time to respond. We appreciate your understanding and willingness to share more details about your experience. Your feedback is crucial to our continuous improvement, and we are committed to addressing the specific concerns you've raised.If you have the time to provide additional details or suggestions, it would be immensely helpful in guiding our efforts to enhance our services. We value your input and hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Tage

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Parking can be cramp but overall good place with plenty of food close by and not far from freeway entrance.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 13 Dec 2023
Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient with plenty of food options nearby and close to the freeway entrance. We appreciate your understanding about the parking situation.If there's anything specific you enjoyed about your stay or any suggestions for making your next visit even better, please feel free to let us know. We look forward to welcoming you back for another pleasant experience.

2/10 Terrible

lloyd

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Moldy smell in room and staying in linens.
Stayed 1 night in Oct 2023
Response from Hotel Management on 13 Dec 2023
We sincerely apologize for the unpleasant experience you had with the moldy smell in the room and linens. This is not the standard we aim to uphold, and we understand the importance of a comfortable and clean environment for our guests.Please rest assured that we take your feedback seriously, and we will investigate and address these issues promptly. Your comfort is our priority, and we are committed to making the necessary improvements to ensure a more positive experience in the future.If there's anything more you'd like to share or if there are specific ways we can make amends, please feel free to reach out.

6/10 Okay

david

Travelled with family
Sands Hotel review
Breakfast was not very good, was finished too early for Saturday morning. Too much left to desired. I don’t know if I will stay there again.
Stayed 1 night in Oct 2023
Response from Hotel Management on 13 Dec 2023
We're sorry to hear that the breakfast did not meet your expectations and that the timing was inconvenient. Your feedback is important to us, and we appreciate you sharing your thoughts about your experience.We are always looking for ways to improve, and your comments will be considered as we evaluate and enhance our breakfast offerings. If there are specific aspects you believe we should address or if there are other suggestions you'd like to share, please feel free to reach out.

10/10 Excellent

Kathy, Amsterdam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfort room (lobby area obviously neglected, but the rooms cleanliness makes up for that). Quiet (no outside noise heard in the room)
Stayed 1 night in Oct 2023
Response from Hotel Management on 13 Dec 2023
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed a clean and comfortable room, and that the quiet environment added to your overall satisfaction. We appreciate your understanding regarding the lobby area, and we'll make note of your comments for improvement.If there's anything specific you loved about your stay or any suggestions for making your next visit even better, please feel free to let us know. We look forward to hosting you again for another pleasant experience.

8/10 Good

Serena

Stayed 3 nights in Oct 2023

4/10 Poor

Robbin

Disliked: Staff & service, property conditions & facilities
DO NOT STAY HERE!
Top lock on door was broken. AC was hard to reach & when it was turned on the room was a freezer box. Remote for TV had batteries held in place with duct tape. Curtain was in poor condition & not attached properly. Rat's nest of cords by TV. Cord by the night stand that wasn't attached to anything. Breakfast was terrible. Sign out front mentions "kitchenettes" -- WHERE? Didn't notice there was HBO, as per the sign. And all this and I paid about $150. I felt I was ripped off! I will NEVER recommend this motel!
Broken lock
dangerous fire hazzard
not attached properly
can't reach & 62 degrees was the only temp
Stayed 1 night in Oct 2023
Response from Hotel Management on 13 Dec 2023
We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect the level of service we aim to provide, and we're truly sorry for the inconveniences you faced. Rest assured that we take your feedback seriously, and we will address each of these concerns with our team to ensure improvements.We understand your frustration and regret that we fell short of your expectations. Your comments will be used to make immediate changes and enhance our overall guest experience. We appreciate your honesty and hope you may reconsider giving us another chance in the future.

6/10 Okay

Robert

Business traveller
Disliked: Property conditions & facilities
Old property & bare bones service and condition
Hotel was ok but very bare bones and somewhat old and tired. WiFi was so weak r was almost totally unusable. Breakfast is at the hotel next door and about as minimal as possible. Very expensive considering the property condition and amenities
Stayed 2 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service
lots of character, great price.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeanine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Sands! Room was comfortable, clean, and quiet. The staff was welcoming and courteous. Definitely will book again!!
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Value. Overall is good, though has some problems with air conditioning setting.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Amenities
For a two star hotel, and the very low cost, it was everything I expected it to be. There were, however, quite a few shady characters in many of the rooms.
Stayed 3 nights in May 2023

2/10 Terrible

Kristina

Disliked: Cleanliness
Stayed 1 night in Jun 2023

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE
First thing we saw soon as we walked in is for big black stains on both beds, shower smell like mold, the TV stand was about to fall over and the beds were hard as a rock
Stayed 2 nights in Jun 2023

8/10 Good

Kenneth

Stayed 2 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service
A
Stayed 3 nights in May 2023

6/10 Okay

Jessica

Stayed 1 night in May 2023

4/10 Poor

Scott

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

LaDena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property last minute because I needed to get out before a snowstorm. So, unrefundable reservation. I knew it was a basic, small property. I have two simple needs as a woman traveling with two daughters. It must be clean and it must be safe. A few glances at the run down property (room doors were wide open) and a few moments with an unfriendly, gruff front desk attendant and I knew I wouldn't stay. On my walk back to the car I saw three men staring hard at me and my daughters from lawn chairs on the second story. Nope. I drove away and did not return.
Stayed 1 night in Apr 2023

4/10 Poor

Elsa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The beds we’re comfortable and bedding was fresh & clean Furniture old & worn. Carpet dirty. Tap in bathtub dripped constantly
Stayed 1 night in Mar 2023

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good price.
Stayed 1 night in Mar 2023

2/10 Terrible

Tyrisa

Disliked: Cleanliness, property conditions & facilities
Room that was booked reeked of cigarettes. There was random stains everywhere. Provided no soap in the bathroom. When i left i felt like my lungs smoked a few cigarettes.
Stayed 1 night in Mar 2023

4/10 Poor

Stacy

Travelled with family
Disliked: Staff & service
Had to cancel my reservation due to snow storm. Called to let them know I wouldn't be there. Was not looking for a refund. Staff very rude and hung up on me.
Stayed 1 night in Mar 2023

10/10 Excellent

Rodrick

Liked: Staff & service, amenities, property conditions & facilities
Very nice front desk staff
Stayed 1 night in Mar 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The furniture was worn out and the room was dirty.
Stayed 4 nights in Mar 2023

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2023

6/10 Okay

Craig

Travelled with family
Disliked: Amenities, property conditions & facilities
Old. Just a highway motel. Too expensive for what it is.
Stayed 1 night in Mar 2023

10/10 Excellent

Austin

Stayed 1 night in Mar 2023

10/10 Excellent

Brandom

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place I have ever0 stayed at in my life I would never go back
Stayed 1 night in Feb 2023
Response from VICK on 26 Feb 2023
dear guest thank you so much to stay with us...........

10/10 Excellent

Jeffrey

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from VICK on 14 Feb 2023
DEAR GUEST,THANK YOU SO MUCH TO STAY WITH US..WE ARE APPRECIATED TO GIVE US AN EXCELLENT RATING...THANKS