Pillow-top beds, desk, blackout curtains, iron/ironing board

Reviews of Red Roof Inn St George, UT - Convention Center

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 269 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 197 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 124 out of 1001 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

José

Liked: Property conditions & facilities
Iml like everything
Stayed 1 night in May 2024

6/10 Okay

Kevin

Travelled with family
Disliked: Amenities
Best thing about this hotel is the location near downtown St George and the Price. The stay was about what I expected. The rooms have been updated and look nice. But the update was a quick overlay that left it feeling a bit underwhelming. To be clear, I was satisfied with the hotel because that is what I expected for the brand and the price. Check in and service were good.
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Kevin, We are glad to hear you found our location convenient and your stay satisfactory overall. We appreciate your feedback on our updated rooms. Rest assured, your comments will be shared with our team for further improvements. Your satisfaction is our priority, and we hope to welcome you back for an even better experience in the future.

2/10 Terrible

Crystal

Disliked: Cleanliness
Wouldn’t give a refund when I had a family emergency to get to
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Crystal, We regret any inconvenience this may have caused and encourage you to reach out to our management for further assistance with your concerns.

8/10 Good

Joseph, Chula Vista

Travelled with partner
Liked: Staff & service
The staff was helpful
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Joseph,We are pleased to hear that our staff was able to assist you during your stay. Your feedback is appreciated and we hope to welcome you back in the future.

8/10 Good

Mikel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very friendly and helpful. Would stay again!
Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Mikel,We are delighted to hear that you found our front desk staff friendly and helpful. We look forward to welcoming you back on your next visit. Thank you for your kind words.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, newly remodeled, so convenient good vale for cost
Stayed 1 night in May 2024
Response from Sashauna RediResponse Specialist on 3 May 2024
Dear Steven,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our good value, the convenient location and the cleanliness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very friendly. Room was clean and quiet.
Stayed 2 nights in Apr 2024
Response from Tianna RediResponse Specialist on 2 May 2024
Dear Anita, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn St George, UT - Convention Center. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of the staff and the spotlessness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Trever

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Trever,We are thrilled to hear that you had an excellent stay with us! We strive to provide memorable experiences for all our guests, and we hope to welcome you back soon for another fantastic visit.

10/10 Excellent

Erelynn

Hotel was great, very clean and well maintained
Stayed 2 nights in Apr 2024
Response from Manager on 24 Apr 2024
Hello Erelynn,We are thrilled to hear that you found the hotel to be very clean and well maintained. Our team works hard to provide a comfortable and enjoyable experience for all our guests. We appreciate your positive feedback and hope to welcome you back in the future.

6/10 Okay

Peter

Disliked: Amenities, property conditions & facilities
My room was was very basic. Looks old and in need of upgrade.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 5 Apr 2024
Thank you for your review, Peter. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I value you as our guest and appreciate your 3/5 score. However, you indicated that the room looked basic and is in need of an upgrade. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your feedback and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Good

Tammy

Travelled with pets
Disliked: Amenities
The man who checked me in never greeted me or smiled . More of a glare .. very unfriendly.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Tammy,We appreciate you sharing your experience with us. Our team strives to provide excellent service to all our guests. Your feedback will be shared with the appropriate department for further review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly stafff
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Jason,We are delighted to hear you found our staff friendly during your stay. If you have any other feedback or require assistance, please feel free to reach out to our management team directly.

4/10 Poor

erin

Well it was cheap & served it’s purpose. Huge eyelash on the floor by the door & hair in the bath tub. Very old & dilapidated but it was only $56 for the night.
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 26 Mar 2024
Hi Erin,Thank you for taking the time to write a review of your stay at the Red Roof Inn St George, UT - Convention Center. I'm glad you took liking to our prices, however, our apologies for the lash and hair found in the tub. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Karen

Stayed 3 nights in Mar 2024
Response from Nishaye RediResponse Specialist on 22 Mar 2024
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St George, UT - Convention Center and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property recently updated. Check-in fast and pleasant. Had good coffee in the lobby every morning. Close to restaurant's and fast foods.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Robert,We are delighted to hear that you enjoyed our recently updated property and the efficient check-in process. It's great to know that you appreciated the complimentary coffee in the lobby each morning and found our location convenient for dining options. We look forward to welcoming you back for another pleasant stay.

8/10 Good

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness
Very minimalist. Older property, but rooms had nice amenities.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kimberly, We appreciate your feedback on our amenities at the property. Our team strives to offer a comfortable stay for all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team directly.

8/10 Good

Jennifer, Rock Springs

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. No complaints.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jennifer,We are stoked to hear that you had a pleasant stay with us. Your feedback is appreciated, and we hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Russell

Disliked: Cleanliness, property conditions & facilities
Honestly I wasn't expecting much based on previous reviews. I can say that it was not clean, hairs (a lot of hairs) on the bed sheets, gross
Stayed 1 night in Mar 2024
Response from Red Roof Management on 12 Mar 2024
Dear Russell,Thank you for your review following your stay at Red Roof Inn St George, UT - Convention Center. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the hair on the bed sheets, the uncleanliness mentioned and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Ruby, Zimmerman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were curteous. The hotel was close to restaurants & transportation. It was quiet there and comfortable.
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on 2 Mar 2024
The team at our Red Roof Inn St George, UT - Convention Center would like to thank you for sharing your feedback with us, Ruby. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean rooms and courteous staff, along with our comfortable location and our close proximity to points of interest delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

2/10 Terrible

Brandon

Disliked: Staff & service
Didn't stay as my wife and I were sick with the flu. Call Red Roof to explain, I was told to call Expedia for a refund because it was past the 24 hours. Told the person at the hotel that I didn't expect to get sick and again I was referred to Expedia to cancel. Called Expedia - while on the call with them saw the charge for the hotel come through. At that point I knew I wouldn't get a refund. Called the hotel and was told that their policy is their policy whether sick or not. Told them that I would drive down and check-in... Was told by the hotel they didn't want anyone sick checking in and they had already cancelled my reservation as a no show, but kept my money anyway per policy. Won't stay at Red Roof ever again.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Brandon,We're sorry for any inconvenience you experienced. Hotel policies are in place for all reservations regardless of circumstances. Please note that bookings made through third parties adhere to their cancellation policies as outlined upon booking. If you have any further concerns, feel free to reach out to our management team directly.

6/10 Okay

Cassandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
For a lesser expensive hotel it wasn’t bad. The cable didn’t work which was disappointing because we were traveling with children.
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on 28 Feb 2024
Thank you for sharing your feedback with us, Cassandra. The team at the Red Roof Inn St George, UT - Convention Center was pleased to know that our hotel was satisfactory for the price. However, you made mention of the faulty cable. As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Xao RediResponse Specialist on 28 Feb 2024
I appreciate the time that you took to share your sentiments with us, Angela. Our team at the Red Roof Inn St George, UT - Convention Center appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 Terrible

Pablo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
Not clean. The carpets were not vacuumed and the bedsheets were questionable.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Pablo, We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out to our management team directly with any concerns for further assistance.

2/10 Terrible

Jill

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I walked in ready to check in but the smell of the spray or cleaner was awful! And didnt look at all like
Stayed 3 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Jill, We appreciate your feedback and apologize for any inconvenience caused by the scent upon your arrival. We will share your observations with our housekeeping team for their attention to ensure a pleasant experience for all guests in the future.

2/10 Terrible

Natalie

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was gross. Super dirty and unsanitary. The hallways were full of dirt and were not vacuumed. The walls had marks on them, the sinks were dirty. I would not stay here. We booked this for two nights, unfortunately on the first night all other hotels were sold out so we were forced to stay here. We could not sleep all night because you could hear everything going on in other rooms/the hallway. Someone kept snoring and coughing extremely loud. After talking to the front desk employee, he only offered to switch us rooms. Why would we want to switch rooms when we experienced a dirty room already? We were able to find another hotel for the 2nd night. Expedia also was no help. DO NOT BOOK HERE!!
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Natalie, We appreciate your feedback and regret to hear about your experience. We take all guest concerns seriously and will address the cleanliness issues with our housekeeping team. Your comments will be shared for improvement. Thank you for bringing this to our attention so we may enhance our services for future guests.

6/10 Okay

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Bed was good. Towels the size of wash cloths. Listed a breakfast, never saw one and alot of vagrent looking people around
Stayed 4 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Karen, We value your feedback and apologize for any inconvenience. Our team strives to provide a comfortable stay for all guests. Please reach out to our management team directly to discuss your concerns further.

10/10 Excellent

Leslie

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful, I did not request my room be clean everyday but when I asked for towels and stuff they went above and beyond. Really great staff.
Stayed 6 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Leslie,We are delighted to hear that our staff exceeded your expectations in their service during your stay. Our team takes pride in providing excellent customer service, and we are glad that you felt well taken care of. If you have any further feedback or need assistance, please do not hesitate to reach out to our management.

4/10 Poor

Luis

Stayed 2 nights in Feb 2024
Response from Oshane RediResponse Specialist on 21 Feb 2024
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Casey

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Red Roof Inn NOT a win
The appearance of the inn seems fine from first look. But once you step inside the place, this is the stinkiest hotel I have ever been in. Think a mix between wet dog and bad Indian food. We had to run from our room to the exit every day as fast as we could!! It also had whiffs of smoke every couple minutes even though there were NO Smoking signs everywhere. The pool area was swarming with bugs and made a nice feast for all the crows - our nickname for the pool area was “dirty bird bath” I’ll leave the rest up to your imagination. Convenient location and they do clean your rooms everyday.
Stayed 4 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Casey, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here before. The Red Roof is my St. George choice. Quality, price, and convenience.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Leo,We are thrilled to hear that you enjoyed your stay at Red Roof in St. George and found our hotel to be your go-to choice for quality, price, and convenience. Your loyalty is greatly appreciated, and we look forward to welcoming you back on your next visit to the area!

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Propery was dirty and gross.
Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on 19 Feb 2024
Dear Sam,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 Terrible

EDWARD

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on 14 Feb 2024
Hello Edward, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Ayden

Travelled with group
Liked: Staff & service, property conditions & facilities
Good for the price
Stayed 3 nights in Feb 2024
Response from Samantha Rediresponse Specialist on 9 Feb 2024
Dear Ayden,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. Myself and the staff were so glad we earned your 4/5 score following your stay. It's also great to hear that the price to value ratio met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed sheets not clean.
One bed sheets not changed. The sheets were dirty and their was hair on the sheets. Management did not make any apology or offer any resolution to this problem.
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on 9 Feb 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. You indicated that the lack of cleanliness as it relates to our sheets hindered your experience. Please accept our sincerest apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 Terrible

Kelsi

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
This place was disgusting. Sheets were stained the walls had something all over them. There was something reddish orange in the shower, we asked for a new room and the lady accommodated us. The other room was also disgusting. The place smells like cigarettes. We left and got a new hotel and just ate our money because this place was so bad. Don’t waste your money on this place like we did.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Kelsi,We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a clean and comfortable environment for all our guests. We appreciate your feedback and will share it with our housekeeping department for immediate attention. We regret that we fell short of your expectations and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

NIna

Business traveller
Liked: Staff & service
Room was clean and the staff was kind. I used a towel to block the light from the hallway that shone through the door. Very noisy the weekend I was there.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello NIna, Thank you for your feedback. We're glad to hear that you found the room clean and the staff kind. We apologize for any inconvenience caused by the noise during your stay. Your comments will be shared with the hotel management for their future considerations. We appreciate your feedback and hope to welcome you back in the future for a more peaceful experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a rundown dump!
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Dear Guest, We're sorry to hear that you didn't enjoy your stay. We value all guest feedback and will take your comments into consideration for future improvements. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

8/10 Good

Ralph

Liked: Staff & service, property conditions & facilities, room comfort
Good Lighting in the Room
We liked the comfort beds, quiet surroundings, good quality of TV set, updated sink faucet that does not leak or splash water all over the place, the shower water mixed well that does not go extremely hot and then cold, and especially the well lit room. We've been bringing a flash light while traveling due to the poor lighting that made it hard to see on the microwave and TV remote.
Stayed 3 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Ralph,Thank you for choosing to stay with us and for taking the time to leave a review. We are delighted to hear that you enjoyed the comfort of our beds, the quiet surroundings, and the good quality of our TV set. We are also pleased that the updated sink faucet and well-mixed shower water added to your positive experience. Furthermore, it's great to know that the well-lit room made a difference for you. We appreciate your valuable feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Lena

Disliked: Cleanliness, property conditions & facilities
The linens and bedding, shower curtain were all stained!!! The tub was dirty and furniture dusty. My neighbor was slamming doors and stomping down the hallway frequently. I reported in the late evening post putting up with it all day. The office was aware and know the person so apparently from the way she spoke this is an on going problem. Why? Why do they put up with it????
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Lena, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and clean environment for all our guests. We take your feedback seriously and will address the issues mentioned to prevent any future occurrences. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 Excellent

EMÉRITA ARELI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello EMÉRITA ARELI,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

SONEBANDITH

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello SONEBANDITH,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty rooms
Desk staff were nice. Rooms were filthy. Floors looked like they haven’t been swept or cleaned in weeks. Bedding didn’t look much better. I would not recommend this place to anyone.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you had a positive experience with our desk staff. However, we apologize for any cleanliness issues you encountered during your stay. We take guest satisfaction seriously and will address this matter with our housekeeping team. If you have any further concerns, please reach out to our management directly.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean.
Our family enjoy our stay. It was nice and clean. We would love if it could have a continental breakfast.
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Veronica,Thank you for choosing to stay with us and for your positive feedback on our cleanliness. We appreciate your suggestion for a continental breakfast and will pass it along to our team for consideration. We continuously strive to enhance our guests' experience, and your input is valuable to us. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Michelle, West Valley

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 23 Jan 2024
Hello Michelle, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

silvia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was poor condition. You had to be in front of tv to change channel. Bed not comfortable.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello silvia, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the condition of our facility and the TV channel changing. We appreciate your input and will pass it along to our team for further review and improvement. We aim to provide comfortable accommodations for all of our guests, and we regret that the bed did not meet your expectations. If you have any further concerns, please reach out to our management directly.

8/10 Good

Jose

Stayed 1 night in Oct 2023
Response from Manager on 8 Jan 2024
Hello Jose, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

John

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello John, We appreciate you taking the time to rate your recent stay with us. We're sorry to hear that your experience didn't meet your expectations. We kindly encourage you to reach out to our hotel directly, so we can address any specific concerns you may have had during your visit. We value your feedback and hope to have the chance to make it right for you in the future.

2/10 Terrible

Youkyung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this place because there was no dog fee, but it turned out to be the worst place we stayed during our 8-day trip to Utah. The entire hallway on the second floor smelled bad, the bathroom in the room had a horrible urine smell, and everywhere in the room showed signs of not even basic cleaning. There was hot water in the sink, but not in the bathtub. The beds didn't seem to be properly covered either, so we just slept in our street clothes with no covers and left as soon as we woke up at dawn. We didn't even feel like having breakfast. I felt so sorry for the family we were staying with.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 1 Jan 2024
Hello Youkyung,I appreciate you sharing your feedback following your stay at the Red Roof Inn St George, UT - Convention Center. I was saddened to read that your stay fell short of your expectations due to the odor of the room, the uncleanliness of the room and the bedding situation you described. Please allow me to extend my sincerest apologies for the inconveniences caused. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Red Roof Management

6/10 Okay

Jesse

Liked: Staff & service
Disliked: Room comfort
Clean but super noisy. Very thin walls without much insulation. Bed mattress felt old and very uncomfortable. For price was not too bad but would not recommend
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
Hello Jesse,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise level during your stay; we understand how important a peaceful environment is for a good night's rest. Our team is constantly working on improving the insulation to minimize any disturbances. We appreciate your feedback on the mattress as well and will pass it along to our management for their consideration. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They had good customer service, don’t charge a pet fee and filtered water in the lobby, but literally those were the only positives. The hallways smell like cigarettes, the room smelled like cigarettes, the bed linen had stains, the floor in the room was not clean. It was a 2/5 for me.
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Jennifer, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our customer service, pet-friendly policy, and the convenience of filtered water in the lobby. We apologize for any inconveniences you experienced with the smell of cigarettes in the hallways and room, as well as the cleanliness issues you encountered. We strive to provide a comfortable and clean environment for all our guests and we will address these concerns with our team. We appreciate your input and hope to have the opportunity to welcome you back in the future for a better experience.