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Reviews of TouchBed City Apartments St. Gallen

3.5 out of 5
TouchBed City Apartments St. Gallen
Mühlensteg 10a, St. Gallen, SG

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 102 reviews" "
Rating 8 - Good. 28 out of 102 reviews" "
Rating 6 - Okay. 11 out of 102 reviews" "
Rating 4 - Poor. 6 out of 102 reviews" "
Rating 2 - Terrible. 6 out of 102 reviews" "

9.0/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice to be in this beautiful town with the mountains so close by like the sound of music
Stayed 2 nights in Apr 2024
Response from Alexandra on 22 Apr 2024
Dear Gareth. Thank you very much for the great review! We hope you visit us another time again. Kind regards your TouchBed Team

8/10 Good

Erik

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Loved the view, convenience to City center, cleanliness, didn't like no double lock on door, no bathroom products, no coffee for coffee maker. Very bare minimum amenities.
Response from Alexandra on 22 Apr 2024
Dear Erik. Thank you very much for your feedback on your stay and the good review. With this concept we would like to offer the best price-perfomance ratio for our guests. Hope you visit us another time again. Kind regards, your TouchBed Team

10/10 Excellent

Mauro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price is very nice! The place is clean (I checked also under the bed), the air smells of new and the apartment where I was is modern. I experienced quiet time, on a comfortable bad, and there are a lot of useful tools, like an night number of laundry machines and a the kitchen with accessories. The position also was super. Maybe the only thing I can say could still be improved a bit was that the room was empty, with only bed, light, and a hanger for the clothes.. some little accessories more could improve the experience.
Stayed 4 nights in Mar 2024
Response from Alexandra on 22 Apr 2024
Dear Mauro. Thank you very much for your feedback and the great review. Nice to hear that you had a nice stay and felt comfortable in the clean accommodation. We are looking forward to your next stay ;-) Kind Regards, your TouchBed Team

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on the 4th floor. A lift would have been useful.
Stayed 4 nights in Feb 2024
Response from Alexandra on 21 Feb 2024
Dear PaulineThank you very much for your feedback to your stay and your good review. Unfortunately we can't change the conditions of the building.We are looking forward to your next stay.Kind regards, your TouchBed Team

2/10 Terrible

Maria, Malden

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not happy overall because things were not done properly from the beginning. At arrival in St Gallen I was informed that they had a problem with our accommodation and they had solved it temporarily. Then, I was to get an email with the exact way to get into the property. It took a while to get the email. We got it after the check in time. It was a cold afternoon in Switzerland and we did not know what to do or where the entrance to the place was. After getting the information, we realized the place was very hard to get to by car. No parking and on top of a hill. We had to pull heavy luggage's 2 kids and 1 adult. The other adult had to stay with the car. After reaching the entry of the building, we got the keys and realized there was also NO elevator and we had to lift heavy luggage's to the 3rd floor. The other adult had to go around the block a few times to find parking. The first two nights were ok. The owner came to fix the couch for the kids to sleep in. He left and said he had fixed it. When we tried to open it, we couldn't do so and the couch had metal bars sticking out (I wasn't going to let my kids sleep like that because they could get hurt). We told the owner that we couldn't stay there in those conditions. He came personally at 11 pm threatening to kick us out. We simply wanted to leave and get a reimbursement for the nights that we were unable to be there. No response. He doesn't think this entire ordeal was unacceptable. We want money back for 3 nights.
Stayed 6 nights in Jan 2024
Response from Alexandra on 2 Feb 2024
Dear MariaThis case was directly handled and solved through our management. You were serval times in personal contact. We are very sad, that after all you are still not happy with our service.Kind regards, Your TouchBed Team

6/10 Okay

katerina

Liked: Cleanliness
Disliked: Staff & service
I have mixed feelings about my stay at Touchbed. Overall, it was average, but there were some things that quite annoyed me. I got a mail from them with instructions how to get my key the very last minute before I was supposed to check in. I was on foot with a large suitcase and the place is difficult to reach from the station cause it is uphill. So, if you do not own a car and you have luggage, good luck with that! There is no lift inside so you carry you luggage on your own. There is no one there to help, so if your room is on the fourth floor, like mine, good luck with that again! The room was very clean and warm but had a distinct smell of cooked oil, which I found very annoying...they warn clients that there is a fine of 500chf (!) if they smoke in the room but it is ok when they cook and the room smells like a kitchen...the same goes to the fridge which had a heavy smell of salami! I do not know why I was not given a room with a view of the beautiful city since the place seemed ro be practically empty... wonderful view is what they promise, I did not see it because I was viven a room at the back! All in all, I will choose a different place next time...
Stayed 3 nights in Jan 2024
Response from Alexandra on 9 Jan 2024
Dear Katerina. Thank you very much for your feedback on your stay. In principle, the access data will be sent as soon as the room is ready (to avoid unnecessary waiting times on site). In your case, the access data was sent before 02:00 pm (check-in is generally possible from 02:00 pm - but can also be later). You have been allocated a room at the back of the building (facing the slope) as you have booked this category. If you had wanted a room with a view of the old town, you would have had to book the "Superior Studio" category or, if you had wanted a room on the ground floor to avoid having to climb stairs, the "Deluxe Studio" category. Please contact us directly next time if you need help booking a suitable category. We would be very pleased if we could still convince you. Best regards Your TouchBed Team

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot to love about this property - modern, clean, near waterfall and hill train, and spacious. We stayed in the loft and the hot tub with the background sound of the waterfall was exceptional. However, we found it a bit tricky to locate the building and going up a steep hill with your luggage was not fun. It was walkable to the town shops and restaurants. I would have liked to have stayed longer and I would definitely stay there again (with less luggage).
Stayed 1 night in Jan 2024
Response from Alexandra on 9 Jan 2024
Dear Steven. Thank you very much for the great review! Nice to read that our accommodation was completely convincing. We are looking forward to your next stay. Kind regards, your TouchBed Team

6/10 Okay

Andreas

Stayed 1 night in Oct 2023

8/10 Good

Kam Hoong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, well kept. No chambermaid services during our recent 7 nights' stay.
Stayed 6 nights in Sep 2023
Response from Alexandra on 6 Nov 2023
Dear Kam HoongThank you very much for your good review! Yes, we keep it simple. Therefore we can offer a good price level.We are looking forward to your next stay.Kind regardsYour TouchBed Team

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our three bedroom apartment. Perfect for a family. Sparkling clean. I also appreciated the access to a washing machine and dryer. Location is perfect; short walk from restaurants and shopping. I would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Alexandra on 16 Aug 2023
Dear Carol. Thank you very much for the great review and the feedback on your stay. We are happy that you had a nice stay and enjoyed our accommodation. Would be nice if you visit us another time again. Kind regards your TouchBed Team

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great St. Gallen apartment!
Comfortable, clean and convient! Perfect little apartment in a great location. It had everything we neesed to make meals and the grocery store was very close. Parking was close but really expensive.
Stayed 2 nights in Jun 2023
Response from Alexandra on 18 Jul 2023
Dear Susan. Thank you very much for the feedback and the great review! We are looking forward to your next stay;-). Kind regards, your TouchBed Team

10/10 Excellent

Nicolette

Travelled with family
Liked: Staff & service, property conditions & facilities
The bed was very comfortable, we had a nice view of a creek and waterfall. The kitchen was well equipped. The self check-in was quick and easy. The washroom and kitchen are shared with other guests renting rooms in the unit. Unfortunately there is only one washroom in the unit.
Stayed 2 nights in May 2023
Response from Alexandra on 30 May 2023
Dear Nicolette. Thank you very much for the great review! Great to hear, that you liked our comfortable beds from Philrouge and all the rest. If you would like more comfort, we could recommend a Studio, wehere you would have your own bathroom and kitchen for the next time. You are welcome at any time again. Kind regards Alexandra & Team

10/10 Excellent

Liam

Stayed 1 night in Mar 2023
Response from Alexandra on 20 Mar 2023
Dear Liam. Thank you very much for the great review! It would be nice if you visit us another time again in St. Gallen. Kind regards your TouchBed-Team

10/10 Excellent

Roseanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was initially a bit reluctant to book this property as the reviews were varied but so glad we did and didn’t spend double the price on a hotel. We did go for a private studio rather than a room with a shared bathroom which elevated the cost a little but it was worth it. Room had all the amenities we needed, down to a colander and cheese grater so we could make some dinner. The only thing missing was a TV. Check in was a bit of a nightmare as we booked last minute and had no data roaming but they needed a copy of our passports and everything is done remotely - there is no reception. There is wifi when you arrive but then you have to wait for your code to get into the room. Overall a very comfortable stay.
Response from Alexandra & Team on 12 Dec 2022
Thank you for the positive feedback about your stay. We are very pleased that you liked the equipment of our studios, except for the missing TV. However, we deliberately do not have a TV in all our studios, this is part of our concept. We would be very happy if you visit us again in St. Gallen.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Place to Stay
Fantastic, would stay again. Very clean, great location.
Stayed 2 nights in Sep 2022
Response from Alexandra & Team on 12 Dec 2022
Thank you for the positive review and the stay with us. Of course we would be very happy about another booking.

4/10 Poor

Nadia

Stayed 1 night in Jul 2022
Response from Alexandra & Team on 12 Dec 2022
Thank you very much for the review. Unfortunately, it is not clear to us what you did not like. Please let us know.

6/10 Okay

Verified traveller

Liked: Cleanliness
No privacy as room was on ground level with a public walkway straight outside the windows. Room clean, with a bland and unimaginative interior. Good location in walking distance to everything. Overpriced for what it is.
Stayed 3 nights in Aug 2020
Response from Alexandra & Team on 12 Dec 2022
Thank you for the feedback on your stay. We have different room categories. We recommend one of our "Superior Studios" for a beautiful view of the monastery and enough privacy.

10/10 Excellent

paolo

Stayed 1 night in Mar 2024
Response from Alexandra on 22 Apr 2024
Dear PaoloThank you very much for the great review!Kind regards, your TouchBed Team

8/10 Good

Reto

Stayed 2 nights in Feb 2024
Response from Alexandra on 22 Apr 2024
Hallo Reto. Besten Dank für die gute Bewertung. Beste Grüsse Ihr TouchBed Team

8/10 Good

Ralf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Alexandra on 21 Feb 2024
Dear RalfThank you for the good review.We hope you will visit us another time again.Kind regards your TouchBed Team

2/10 Terrible

Qais

Disliked: Cleanliness, staff & service, property conditions & facilities
Es war sehr schlimm. Wir haben eine halbe Stunde auf den Schlüssel gewartet und es gab keine Rezeption. Das Badezimmer wurde mit drei Zimmern geteilt und das Zimmer hatte weder Tisch noch Schrank. Ich denke, wir werden diese Erfahrung nicht wiederholen.
Stayed 1 night in Jan 2024
Response from Alexandra on 9 Jan 2024
Guten Tag Quais. Vielen Dank für die Rückmeldung zu ihrem Aufenthalt. Da wir ein Self-Check-In Hotel sind haben wir keine Rezeption vor Ort; sind jedoch telefonisch sowie auf per Mail von morgens früh bis spät Abends erreichbar. Schade, dass sie die gebuchte Kategorie nicht überzeugt hat. Wir würden uns freuen, wenn sie uns noch einmal besuchen und sich z.B. von einem unseren Privaten Studios (eigenes Bad, eigene Küche) überzeugen lassen. Beste Grüsse Ihr TouchBed Team

2/10 Terrible

Veronique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mon séjour à été comme vivre en coloration, Franchement pas top et pire personne pour nous orienté tout était en allemand.
Stayed 3 nights in Dec 2023
Response from Alexandra on 9 Jan 2024
Dear Veronique. Thank you for your feedback to your stay. As we are a self-check-in Hotel, we have no reception. Please contact us directly next time - we are reachable by phone or E-Mail if you need personal assistance for check-in or other issues. We are sorry that our messages did not reach you in an appropriate language. You are welcome back at any time again. Kind regards, your TouchBed Team

2/10 Terrible

Domenico

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexandra on 2 Feb 2024
Dear DomenicoPlease let us know why you could rate us just with one point of 5. Otherwise we do not know how we can improve our services.Thank you very much in advance.Kind regards, Your TouchBed Team

10/10 Excellent

Nilay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexandra on 9 Jan 2024
Dear Nilay. Thank you very much for the great review! Would be nice if you visit us another time again. Kind regards, your TouchBed Team

8/10 Good

Reto

Stayed 2 nights in Dec 2023
Response from Alexandra on 9 Jan 2024
Guten Tag Reto. Vielen Dank für die gute Bewertung. Wir würden uns über eine Empfehlung oder einen weiteren Aufenthalt sehr freuen. Beste Grüsse Ihr TouchBed Team

10/10 Excellent

Monika

Stayed 1 night in Dec 2023
Response from Alexandra on 9 Jan 2024
Guten Tag Monika. Vielen herzlichen Dank für die hervorragende Bewertung. Wir würden uns über einen weiteren Aufenthalt sehr freuen. Beste Grüsse Ihr TouchBed Team

8/10 Good

Alessandro

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alexandra on 9 Jan 2024
Dear Alessandra. Thank you very much for the good review! You are welcome back at any time. Kind regards, your TouchBed Team

10/10 Excellent

Julieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Segura, tranquila y grande
Stayed 1 night in Oct 2023
Response from Alexandra on 6 Nov 2023
Thanks again for the great review! Wer are looking forward to your next stay ;-)Kind regards,Your TouchBed Team

10/10 Excellent

Julieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Segura, tranquila y amplia
Stayed 2 nights in Oct 2023
Response from Alexandra on 6 Nov 2023
Dear JulietaThank you very much for your great review!Kind regards, Your TouchBed Team

10/10 Excellent

Mondher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Alexandra on 6 Nov 2023
Vielen Dank für die ausgezeichnete Bewertung!Beste Grüsse Ihr TouchBed Team

10/10 Excellent

Andrea Mirjam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alexandra on 6 Nov 2023
Guten Tag AndreaVielen Dank für die hervorragende Bewertung. Über einen weiteren Aufenthalt bei uns im TouchBed würden wir uns sehr freuen!Beste GrüsseIhr TouchBed Team

10/10 Excellent

Emily

Stayed 1 night in Aug 2023
Response from Alexandra on 6 Nov 2023
Guten Tag EmilyVielen Dank für die hervorragende Bewertung! Wir freuen uns bereits auf den nächsten Aufenthalt.Beste GrüsseIhr TouchBed Team

8/10 Good

Etienne

Stayed 2 nights in Aug 2023
Response from Alexandra on 6 Nov 2023
Guten Tag EtienneBesten Dank für die gute Bewertung! Über einen weiteren Aufenthalt bei uns im TouchBed würden wir uns sehr freuen.Beste GrüsseIhr TouchBed Team

6/10 Okay

Alexander

Stayed 2 nights in Aug 2023

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Gute Lage und praktische Einrichtung.
Stayed 2 nights in Jul 2023
Response from Alexandra on 18 Jul 2023
Guten Tag Katharina. Vielen Dank für die hervorragende Bewertung. Wir würden uns über einen weiteren Aufenthalt sehr freuen! Beste Grüsse Ihr TouchBed Team

10/10 Excellent

Beatrice

Stayed 1 night in Jul 2023
Response from Alexandra on 18 Jul 2023
Vielen Dank für die hervorragende Bewertung!

8/10 Good

Zef

Stayed 1 night in Jun 2023
Response from Alexandra on 16 Aug 2023
Dear Zef. Thank you for your positive review! Kind regards your TouchBed Team

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
un peu compliqué à trouver l'entrée, un panneau sur la porte serait apprécié.
Stayed 1 night in Jun 2023
Response from Alexandra on 18 Jul 2023
Nous vous remercions pour votre excellente évaluation. Nous serions ravis de vous accueillir à nouveau ou de vous recommander. Meilleures salutations Votre équipe TouchBed

8/10 Good

An Chi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in war unklar, hat Zeit gebraucht bis ich email von Host bekommen und den Code endlich erhalten. Fast habe ich meine Meeting verpasst, ich wollte mich eigentlich noch frisch machen und bisschen ausruhen aber leider ist nicht gegangen…. Sonst perfekt mit den Preise, zu Fuß Klosterhof viele Restaurants und nah von Bahnhof sehr praktisch, sehr ruhig Neubauwohnung. * Toilette und Badezimmer muss teilen, das habe ich wahrscheinlich nicht genau gelesen.
Stayed 1 night in Jun 2023
Response from Alexandra on 18 Jul 2023
Guten Tag. Vielen Dank für die Rückmeldung zu Ihrem Aufenthalt. Bei Unklarheiten empfehlen wir die direkte Kontaktaufnahme via Telefon. Die Kategorie "Doppelzimmer mit Gemeinschaftsbad" ist gemäss Inserat mit gemeinschaftlichem Bad und Küche. Für mehr Komfort empfehlen wir ein Studio oder Apartment mit eigenem Bad und Küche. Beste Grüsse Ihr TouchBed Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Alexandra on 30 May 2023
Thank you for your stay and review :-)

8/10 Good

Monique

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
L'hôtel a pris beaucoup de temps pour envoyer ĺe code d'appartement Après 15h et on a perdu 1 heure à attendre et à s'inquiéter
Stayed 1 night in May 2023
Response from Alexandra on 24 May 2023
Chère Monique. Nous vous remercions pour votre retour positif concernant votre séjour. Nous avons envoyé les données d'accès conformément à notre confirmation de réservation avant 14h00. Malheureusement, ces derniers temps, nous avons souvent rencontré le problème que la transmission au client par la plateforme de réservation Expedia ne fonctionnait pas. La prochaine fois, veuillez nous contacter directement afin d'éviter ce genre d'attente. Meilleures salutations Votre équipe TouchBed

4/10 Poor

Thierry

Liked: Cleanliness, property conditions & facilities, room comfort
Arrivee difficile... Et depart idem
Stayed 6 nights in Apr 2023
Response from Alexandra on 8 May 2023
Dear Thierry. Thank you very much for your feedback. It looks like you did not have a pleasant stay. To improve our services please let us know what was not good and what you have missed. Thank you very much in advance.Kind regards, Alexandra & Team

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very clean apartment right at the edge of the old town of St. Gallen and a very easy walk to the main train station. Well equipped for a few nights stay. Would consider again for future stays in the city.
Stayed 4 nights in Apr 2023
Response from Alexandra on 17 Apr 2023
Dear Stephen. Thank you very much for your great review! We are very happy that you appreciated our Apartment and are looking forward to your next stay. Kind regards your TouchBed Team

10/10 Excellent

Senay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöner Aufenthalt in St Gallen
Sehr saubere Zimmer , sehr freundliches Reinigungspersonal . Zentral gelegen
Stayed 2 nights in Mar 2023
Response from Alexandra on 5 Apr 2023
Guten Tag Senay. Vielen Dank für die hervorragende Bewertung und die Rückmeldung zu Ihrem Aufenthalt. Es freut uns sehr, dass sie die Sauberkeit und die Freundlichkeit unserer Mitarbeitenden überzeugt haben. Wir freuen uns auf einen weiteren Aufenthalt. Beste Grüsse Ihr TouchBed Team

8/10 Good

Sonja

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Es war zu warm, ich musste die Heizung drastisch runterdrehen. Es hat gestunken nach Parfum & es hatte kein Haarshampoo. Sonst war alles bestens
Stayed 1 night in Feb 2023
Response from Alexandra on 12 Feb 2023
Guten Tag SonjaVielen Dank für die Rückmeldung zu Ihrem Aufenthalt. Grundsätzlich regulieren wir die Stufen auf 2 runter. Natürlich kann es einmal vorkommen, dass dies von unserem Housekeeping vergessen wird oder nach dem letzten Gast nicht mehr kontrolliert wurde - dafür entschuldigen wir uns. Die Flasche "Bodywash" in der Dusche ist für den ganzen Körper und somit auch für die Haarwäsche geeignet. Es würde uns sehr freuen, wenn sie uns bei anderer Gelegenheit wieder einmal in St. Gallen besuchen.Beste GrüsseIhr TouchBed-Team

10/10 Excellent

Marjan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles hat bestens geklappt und das Studio war sehr gut eingerichtet. Das Bett war gut aber etwas zu weich für mich.
Stayed 3 nights in Jan 2023
Response from Alexandra on 5 Feb 2023
Hallo MarjanVielen Dank für den Aufenthalt und die super Bewertung! Es freut uns sehr, dass dich unsere Unterkunft überzeugt hat.Beste GrüsseAlexandra & Team

8/10 Good

Josef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr unkompliziert...ein schnelles Kommen und Gehen
Stayed 1 night in Jan 2023
Response from Alexandra on 31 Jan 2023
Guten Tag JosefVielen Dank für Ihre Rückmeldung zum Aufenthalt und die positive Bewertung. Es würde uns sehr freuen, wenn sie uns wieder einmal in St. Gallen besuchen.Beste GrüsseAlexandra & Team

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Josef

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022