Room, 2 Queen Beds, Non Smoking | Desk, cots/infant beds, rollaway beds, free WiFi
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Reviews of Super 8 by Wyndham St. Cloud

2 out of 5
Super 8 by Wyndham St. Cloud
50 Park Avenue S, St Cloud, MN

Reviews

6.0
Rating 10 - Excellent. 103 out of 745 reviews" "
Rating 8 - Good. 174 out of 745 reviews" "
Rating 6 - Okay. 169 out of 745 reviews" "
Rating 4 - Poor. 168 out of 745 reviews" "
Rating 2 - Terrible. 131 out of 745 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

John, Piedmont

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
It looks like there have been no updates since it was built which was a long time ago.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear John,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Philip

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property reallyneeds updating. Bare carpet in a number of areas. Bedspread had holds also.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Philip,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Georgina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and checked right back out. The staff at the front was very nice but the condition of the room was awful. Dirty rag in the bed, sink was stained brown as well as the shower, carpets were stained, furniture was falling apart and it did not feel safe. So disappointed that this was a supper 8 and that Expedia was selling it.
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Georgina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Anne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Pot smoking and loud and dirty
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Anne,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Lynn

Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Lynn,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Vanessa

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
No breakfast, no pool, beds had plastic things hanging off the edges the my kids and I all kept hitting with our legs. Would not recommend this hotel. Was sketchy at best.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Vanessa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Kayla

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I really liked the front desk staff but the property was a little run down,rough carpets, nice pillows,no pull out beds for extra guests,vending machine had good prices and waffles in the morning.the price was decent but run down and outdated,weird buzzing sound at night too. Thanks
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Kayla,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear JacobThank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Frank,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

M

Liked: Cleanliness, staff & service, room comfort
The room and the breakfast presentation was very clean. I have spent over 2x as much money a hotel in St. Cloud in the past and wasn’t nearly as clean as this super 8 motel. The staff was friendly and helpful. It was a great deal. This is no frills and clean if that is what you are looking for.
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear M,We loved having you stay with us at Super 8 by Wyndham St. Cloud. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular!!
The room was very very clean. The workers are always so nice and helpful. Always makes sure the guests have what they need... Whatever time... Day or Night!! Pet Friendly!!
Stayed 3 nights in Nov 2023
Response from General Manager on 9 Jan 2024
Dear April,We loved having you stay with us at Super 8 by Wyndham St. Cloud. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Dear Carol,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Najami

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Najami,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Karla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Karla,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a cheaper kind of hotel, it was very clean, staff was more then helpful and nice.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Megan,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

hans

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallway carpets torn up. Several inoperable locks. Noisy. Staff was excellent, but that's the only positive. Several items in the room should have been handled by maintenance; including poor toilet function, frayed towels, a smell of urine, and and inoperable light.
Stayed 1 night in Dec 2023
Response from General Manager on 14 Dec 2023
Dear Hans,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Diane

Stayed 1 night in Jul 2023
Response from General Manager on 5 Dec 2023
Dear Diane,We loved having you stay with us at Super 8 by Wyndham St. Cloud. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Troy or Nadine

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff member Oluwa- She was AWESOME. So friendly and helpful! She absolutely went above and beyond, and she should be recognized for her dedication!! 👏👏👏👏 so thank you!
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 15 Dec 2023
Dear April,We are delighted that you decided to stay with us at Super 8 by Wyndham St. Cloud during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!
Front staff are always friendly when checking you in. Rooms are always clean and smelling good. Housekeeper are very wonderful at their job and very friendly. I Will Always Come Here... Even Tho I Can Get Cheaper Nights!!!! Pet Friendly!!
Stayed 2 nights in Oct 2023
Response from General Manager on 20 Nov 2023
Dear April,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Sharon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Not a bad place. Floors dirty. Poor breakfast selection. Hard mattresses if you like that.
Stayed 1 night in Nov 2023
Response from General Manager on 18 Nov 2023
Dear Sharon,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Battery acid coffee
Overall, this experience would’ve been a five out of five except for the fact I was barked at by a woman working the front desk because I had taken a few cups of coffee. Why offer it if they’re strict limits? Let’s face it is coffee likely would’ve been sitting there all afternoon anyway. Very rude woman.
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Richard,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Gina

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The motel is very rundown, and in an area that supports this point I will not be returning
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Gina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Jackson

Business traveller
Disliked: Staff & service, property conditions & facilities
Average services get what you pay for.
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Jackson,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Clint

Business traveller
Unfriendly counter staff with small rooms. Nousy vehicles outside racing down the street. Then a cheap breakfast. Go next door to Perkins for good food.
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Clint,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy professional checkin. Waffles for breakfast. Close to restaurants and shopping
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear David,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Dennis, New York

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Oh my goodness this place was horrible...the first room I was put in to smelled rancid like a dead animal or a meat that has gone bad...it was so bad, even thought it was 11 pm at night I asked to change rooms which the night clears was indeed nice about but when she took me to the 2nd room, it was still bad smelling but a little better than the first room and cuz it was so late, I just took it as it was too late to switch hotels.
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Dennis,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Deborah

Liked: Staff & service, property conditions & facilities, room comfort
Okay for price
Not the newest place and the room had some cleanliness issues but not bad. Breakfast was sparse and we ended up just going to burger king. Beds were comfortable shower was high pressure and hot.
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Deborah,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Boris

Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Boris,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Great place to stay. I would recommend staying here.
Stayed 3 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Gregory,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Julie, Braham

Liked: Staff & service
Good value
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Julie,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Keslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Keslie,We loved having you stay with us at Super 8 by Wyndham St. Cloud. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Very friendly and easy to visit with. The rooms were clean but do need some touchups like paint to areas around the base of the doors in the bathroom. The surround of the window was pretty scuffed up and worn. Just little things that would elevate the ratings this hotel would get.
Stayed 3 nights in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Brenda,We loved having you stay with us at Super 8 by Wyndham St. Cloud. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Nice hotel for a single guy on a reunion trip. Most of my time was spent out at parties and programs, so no need for high end hotel amenities. Plus, the price was right. Very friendly staff!
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Richard,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No like
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Dear Abraham,We are delighted that you decided to stay with us at Super 8 by Wyndham St. Cloud during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was the filthiest property I have ever stayed at. I unfortunately pre-paid for four nights. I had to leave after the first night due to it being so filthy and unsafe. This was an expensive lesson learned which I will never do again.
Stayed 4 nights in Oct 2023
Response from General Manager on 14 Oct 2023
Dear Kim,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Jennifer, Fergus Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from General Manager on 8 Oct 2023
Dear Jennifer,We loved having you stay with us at Super 8 by Wyndham St. Cloud. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds in room 108 were HORRIBLE! The room smelled and had not been dusted since who knows when! Carpets have not been vacuumed and the place was dirty, period! TV crooked on the wall, and the odor in this hotel is very bad! Definitely not worth the $100 spent on this room! Would have been better off sleeping in my car! I would NOT recommend staying here!
Stayed 1 night in Oct 2023
Response from General Manager on 8 Oct 2023
Dear Kenneth,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terrible

bernie

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We rented four rooms. The carpet in all needs to be replaced. One of the rooms had a wet spot in the middle of the room. In one other room the sink was half broken off. All the rooms need to be redone. One is better off paying another $20.00 and staying in a nice hotel.
Stayed 1 night in Sep 2023
Response from General Manager on 7 Oct 2023
Dear Bernie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 Poor

Tammy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our Room was ok, we were checked in and then found out the room was still dirty so had to wait in our vehicle even though it was after the check in time. The second room was filthy. Garbage on the floors and the carpet should be replaced as it was fraying and so dirty.
Stayed 2 nights in Jul 2023
Response from General Manager on 6 Oct 2023
Dear Tammy,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Amanda,It was great to have you staying with us at Super 8 by Wyndham St. Cloud and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Keslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Keslie,We loved having you stay with us at Super 8 by Wyndham St. Cloud. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

David

Business traveller
Disliked: Amenities
The mattress on the bed needed to be replaced. Otherwise, it was average or above for a motel room in that price range. I was also a little disappointed in the breakfast. There was very little to choose from.
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Dear David,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
A great hotel to stay at. The lady working front desk is thorough and friendly. The head of housekeeping is very kind and helpful and the overnight desk gentleman also deserves recognition for the hard work he puts in.
Stayed 7 nights in Sep 2023
Response from General Manager on 13 Sept 2023
Dear James,It was great to have you staying with us at Super 8 by Wyndham St. Cloud and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

NaTosha

Travelled with family, Travelled with family and small children
Liked: Cleanliness
I really like this property I feel comfortable there my son feels comfortable there. My only problem would be that me, and along with other people have to live in the hotel and we’re given no type of discounts or deals and we’re here every day they in and day out and then scrambling for the next app to get a deal because on the app you can get rooms for $64 and at the front desk they’re charging over 100 of course people are going to use the app but I think if you have dedicated good people that are good to your establishment, they’ve been there for long periods of time. Maybe give them a break every now and then I’m homeless right now and it’s cussing everybody in my life just to have a roof over our head and I have a three year-old, not looking for charity by any means just a little understanding and some help every now and then, even when I asked, if I could do some work they wouldn’t the property itself is very nice for an older hotel. The housekeepers are magnificent they’re my favorite one in particular Jenny is amazing all her resources her hospitality. She definitely is a very good person and makes the super eight look incredible. The front desk staff are very polite , but should smile more I guess they look very unapproachable so much so that people go to the housekeepers for questions you’re in the hospitality business hospital. Their breakfast is good. I love the homemade waffles. Disappointed I couldn’t get any Wyndham rewards when booking through a third-party.
Stayed 2 nights in Aug 2023
Response from General Manager on 9 Sept 2023
Dear Na Tosha,Thank you for staying with us at Super 8 by Wyndham St. Cloud and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Sherri, Missoula

Liked: Staff & service
It was damp. Floor wet. Room clean
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Sherri,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Dan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible neighborhood. Would never, ever stay here again.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Dan,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Jolene

Disliked: Cleanliness, property conditions & facilities
Moldy room
Not sure if the room had flooded but the floor was wet and the room stunk of mold.
Stayed 1 night in Sep 2023
Response from General Manager on 4 Sept 2023
Dear Jolene,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager