Exterior

Reviews of Sandman Hotel & Suites Squamish

3 out of 5
Sandman Hotel & Suites Squamish
39400 Discovery Way, Squamish, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1043 reviews" "
Rating 8 - Good. 306 out of 1043 reviews" "
Rating 6 - Okay. 65 out of 1043 reviews" "
Rating 4 - Poor. 32 out of 1043 reviews" "
Rating 2 - Terrible. 13 out of 1043 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carolyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked having a separate area to watch TV aside from where the bedroom was. Bed was comfortable Still a little over priced
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 25 May 2024
Thank you Carolyn for taking time to share your feedback after your stay here at Sandman Squamish. We are pleased to know that you appreciated your comfortable bed and your complimentary upgrade that offered you a little more space to watch TV aside from the bedroom area. Squamish is a popular destination these days and there is a growing demand for accommodation so we are glad we could host you here! We hope you will have another opportunity to visit Squamish Sandman again soon!

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well guest service. Towels provided for pool. Air conditioning is a bit loud but acceptable. With the price, this is the best and convenient place to stay in Squamish for young family with children
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 25 May 2024
Thank you very much Andy for taking time to share your 5 star review and great feedback after your stay here at Sandman Squamish. We are delighted that you and your family appreciated our clean property and guest services! If there are any concerns with your air conditioning system in future, please let us know at front desk and we will do our best to remedy that for you. We look forward to welcoming you back soon!

10/10 Excellent

Manal Maroua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 25 May 2024
Thank you very much Manal Maroua for posting your 5 out of 5 star review! We are pleased to know that you were 100% satisfied with your guest experience here at Sandman Squamish! We look forward to hosting you again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful professionals (employees). Nice to have a bike wash station .
Stayed 10 nights in May 2024
Response from Heidi - Duty Manager on 25 May 2024
Thank you very much Alan for taking time to share your 5 star review! We were happy to host you during your stay here at Sandman Squamish! We are pleased that you had opportunity to enjoy the biking trails right from our hotel location and you appreciated our bike wash station too! Thank you for your positive feedback regarding our friendly, helpful staff! We look forward to hosting you again soon!

10/10 Excellent

Pippin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water slide is a bonus with the kids. Decent location with lots of stores near by
Stayed 1 night in Feb 2024
Response from Heidi M- Duty Manager on 21 May 2024
Thank you very much Pippin for sharing your happy feedback after your stay here at Sandman Squamish. The waterslide is always a great hit with all the families that come and we are pleased that your family also enjoyed the time at the pool and waterslide as well as our convenient location. We look forward to welcoming you again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of the scenery… easy drive to amenities..
Stayed 1 night in May 2024
Response from Heidi M- Duty Manager on 21 May 2024
Thank you very much Robert for taking time to share your feedback and 5 star review after your stay here at Sandman Squamish. We agree, the scenery is amazing here and we are happy that you got to enjoy it during your stay as well as our convenient location! We look forward to welcoming you back again soon!

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 2 nights in May 2024
Response from Heidi M- Duty Manager on 21 May 2024
Thank you Mathew for taking time to post a review after your stay here at Sandman Squamish. We are pleased that you enjoyed your stay. If you have any suggestions that would enable us to offer you an even better stay next time, we welcome your suggestions. Happy onward travels.

10/10 Excellent

Harvinder Singh

Great experience
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 20 May 2024
Thank you very much Harvinder for taking time to share your 5 star review after your stay here at Sandman Squamish! We really appreciate it! We are pleased that you had a great experience and we look forward to welcoming you back!

4/10 Poor

Thomas

Travelled with group
They are an expensive hotel. Very. The “breakfast “ was very disappointing. I have had better food. Eggs etc at cheaper places in Canada. After my first meal I went out for breakfast. I learned as I left, they don’t have a full kitchen. Question. Why not and why advertise breakfast? I don’t know who manages the hotel but there is no housekeeping after 4!! I returned to my room around 5 and it was partially cleaned and poorly serviced. I was told the left at 4 pm. Again very poor management. I think they are focusing on making a lot of money on very poor services. I did talk to one of the “managers “ and I realized he hid not listen and displayed a dismissive attitude. I was not impressed at all. Overall I found the hotel very overpriced and poor service. For the money everyone paid I would expect a full warm breakfast with eggs etc. The front desk staff were great but probably constrained by the managers is what I sensed. I have never in all my years of travelling felt I had to write a review like this. I think the fault lies with the managers and their desire for profits. I am sorry to say. I will not recommend the hotel or return there.
Stayed 3 nights in May 2024
Response from Mark Enright - General Manager on 21 May 2024
Thank you, Thomas, for your feedback. I understand that you were disappointed in your stay. I am sorry you requested an Accessible Suite due to your knee surgery and we couldn't accommodate that due to you booking the stay through Expedia. All our rooms have bathtubs except the 2 wheelchair accessible rooms, as the team explained to you and I know you were not pleased with this, I am sorry about that. Had you called directly we could have organized a wheelchair accessible room for you. We advertise a Continental Breakfast sir, no fully cooked options. I am sorry for any confusion around what you think a continental breakfast includes. We have never advertised a Fully Cooked Breakfast and we are happy to provide you with local recommendations, most people appreciate that we include a breakfast for all who stay with us, the only such hotel in the Sea to Sky region. We provide all our guests with respectful and friendly service the hotel and unfortunately we did not get this in return from you. While you can blame "management", the whole team work together to delight our guests. All the best with your recovery!

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, smell was so calming and nice, staff was very welcoming and nice!!! Our stay was perfect.
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 19 May 2024
Thank you very much Cecilia for sharing your very positive feedback after your stay here at Sandman Squamish! We are delighted to know that you appreciated our clean property and that your stay met your expectations with perfection! We look forward to hosting you again soon!

6/10 Okay

tracey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Mark Enright - General Manager on 17 May 2024
Thank you, Tracey for your feedback. I am sorry we could not delight you in your stay. Please let us know if there is anything we can do to make your next visit even better, we always want to improve the services we offer. All the best!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our studio room was spacious and beautifully serviced. Lots of hiking in the area. Enjoyed soaking in the hot tub of an evening.
Stayed 5 nights in May 2024
Response from Heidi M- Duty Manager on 18 May 2024
Thank you very much Carol for taking time to share your positive feedback along with your 5 star review! We are delighted to know that you enjoyed your spacious studio suite, our hot tub facility and the good selection of hiking trails in the area! Thank you for your good recommendations for future guests! We hope you will come back again soon!

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never been to squamish before, this was the first time, the sandman was clean and quiet, the highway noise was not noticeable and the rooms were pretty quiet.
Stayed 2 nights in Apr 2024
Response from Heidi - Duty Manager on 15 May 2024
Thank you Dianne for taking time to share your feedback after your stay here at Sandman Squamish! We are pleased that you appreciated a quiet, restful stay at our clean property. If you have any suggestions that could enable us to offer you a 5 star stay next time, we welcome your suggestions. We look forward to welcoming you again soon!

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I’ll only ever stay here from now on!
Stayed 6 nights in May 2024
Response from Heidi M- Duty Manager on 14 May 2024
Thank you very much Rebecca for your 5 star review! We really appreciate it and we are so pleased for your recommendation for future guests as well! Do come again soon!

10/10 Excellent

Rosely, Kelowna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The place is easy to enter and easy to find
Stayed 1 night in May 2024
Response from Heidi M- Duty Manager on 14 May 2024
Thank you very much Rosely for taking time to share your feedback after your stay here at Sandman Squamish! We are delighted to see your 5 out of 5 star review! We are pleased that you appreciated our easy to find location! We look forward to welcoming you again soon!

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Mark Enright - General Manager on 13 May 2024
Thank you, Paul for your great review! I'm delighted you had a great stay with us at the Sandman Squamish and we look forward to welcome you back again soon!

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 12 May 2024
Thank you very much Efren for sharing your 5 star review! We are delighted that you enjoyed your stay and you appreciated our nice hotel! We look forward to hosting you again soon!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel in like new condition. My big issue was a low hum that drove me nuts trying to sleep. Turned off the refrigerator but still heard a hum. That was room 236. Luckily I had ear plugs. I think it was coming from the room above or below.
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 12 May 2024
Thank you Richard for your feedback. We are pleased that you appreciated our well maintained hotel! We are sorry that there was a disruptive low hum in your room. We will have a look into the cause of the humming noise. Thank you for letting us know. We look forward to welcoming you again!

10/10 Excellent

Areg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 12 May 2024
Thank you very much Areg for posting your 5 out of 5 star review after your stay here at Sandman Squamish. We really appreciate it! We are happy to know that you were 100% satisfied with your guest experience. We look forward to hosting you again in the future!

2/10 Terrible

Toluwapemi

Disliked: Staff & service
Terrifible service- had my reservation cancelled and they couldn’t even send me an email that it was cancelled
Stayed 1 night in May 2024
Response from Mark Enright - General Manager on 13 May 2024
This review is FRAUD, supported by Expedia! The only terrible service us by Expedia. Please complain directly to Expedia about your service, as the fault is theirs. You get your cancellation email from the Expedia website, not the hotel. This guest NEVER stayed at the hotel and the issue was with Expedia, yet the guest blames the hotel. This was not in our control.

8/10 Good

Minamur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent expect that the breakfast was too simple. We were expecting but more.
Stayed 2 nights in Apr 2024
Response from Heidi - Duty Manager on 11 May 2024
Thank you Minamur for taking time to post a review after your stay here at Sandman Squamish. We are pleased to know that you had an excellent guest experience. Though we do not have cooking facilities for hot breakfast options, we are pleased to offer a great variety of options including fresh fruit, yogurt, granola, cold boiled eggs, bagels & cream cheese, croissants, muffins, toast, tea, coffee and juices. Perhaps you would have suggestions for other items you would like to see and next time, we can recommend nearby restaurants that offer hot breakfasts as well. We look forward to welcoming you again!

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean. The staff were all very welcoming, friendly & helpful. The breakfast was EXCELLENT! The room was excellent too.
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 11 May 2024
Thank you very much Dana for sharing your 5 star review after your stay here at Sandman Squamish! We are delighted to know that you appreciated our very clean property and our welcoming, friendly and helpful staff! We are pleased that you also loved our continental breakfast included with your stay. It sounds like you really enjoyed your guest experience! Thank you for your recommendations for future guests! We look forward to hosting you again soon!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Very clean. Good choice of continental breakfast. Room is dated, need to be renovated.
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 11 May 2024
Thank you Amanda for sharing your positive feedback after your stay here at Sandman Squamish. We are pleased to know that you appreciated our friendly staff as well as our very clean property and our good selection of breakfast options included in your continental breakfast. We are constantly updating and upgrading our rooms so year by year there is always a reflection of all the changes we are making to make our guests experience the best it can be. We look forward to welcoming you back again soon!

8/10 Good

Brit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good breakfast
Stayed 2 nights in May 2024
Response from Heidi - Duty Manager on 7 May 2024
Thank you Brit for taking time to share your review after your stay here at Sandman Squamish. We do appreciate hearing from our guests and we are happy to hear that you enjoyed our complimentary breakfast included with your stay! If you have any suggestions that would enable us to offer you a 5 star stay next time, we are also happy to hear. We look forward to welcoming you again soon!

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the sandman squamish. It was exactly what the doctor ordered- a restful weekend away from home. Staff were friendly and helpful. Check-in was fast and hassle-free. 👍
Stayed 3 nights in May 2024
Response from Heidi - Duty Manager on 7 May 2024
Thank you very much Lindsay for your positive feedback after your stay here at Sandman Squamish! We are delighted to know that your weekend stay was just what you needed! Thank you for your appreciation of our friendly and helpful staff! It is always our aim to offer our guests the best stay each and every time. If you have any suggestions that could enable us to offer you a 5 star stay next time, please let us know. We look forward to welcoming you back!

8/10 Good

Lorinda

Stayed 2 nights in May 2024

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and enjoyed having a pool and hot tub to use at the end of a busy day walking the nearby trails.
Stayed 2 nights in May 2024
Response from Heidi - Duty Manager on 7 May 2024
Thank you Marilyn for taking time to share your feedback after your stay here at Sandman Squamish. We are pleased to know you enjoyed our great location and the walking trails nearby as well! We are happy to know you appreciated the pool and hot tub facilities at the end of your busy day. We hope you will have another opportunity to come again soon!

6/10 Okay

Carlissa

Travelled with family and small children
Liked: Cleanliness
The breakfast is not comparable to hotels , cereal and pastry only.
Stayed 2 nights in May 2024
Response from Mark Enright - General Manager on 7 May 2024
Thank you, Carlissa for your feedback. We offer a well-stocked Continental Breakfast, which includes Cereals, and Pastries, as well as, Fresh Fruit, Yogurts, Waffles, Bagels, Boiled Eggs, Juices and Hot Drinks. We are the only hotel in the Sea to Sky to offer this included service. We do not have facilities to offer fully cooked options and do not advertise that we do so. We can recommend local breakfast restraurants nearby for fully cooked options. We hope you enjoyed your stay and wish you all the best!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Heidi M- Duty Manager on 18 May 2024
Thank you very much Lance for taking time to post your 5 star review after your stay here at Sandman Squamish! We are delighted to know that you thoroughly enjoyed your guest experience! We look forward to your return!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
What an incredible check in from Mark E. he listened to all of my requests and dealt with them perfectly. The hotel is still very new and shiny and I really hope the standards are maintained as this currently is a real find for travellers.
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 6 May 2024
Thank you very much Simon for sharing your positive feedback after your stay here at Sandman Squamish! We really appreciate your 5 star review! We are pleased to know that our GM, Mark gave you incredible service at the time of checking in and all your requests were met perfectly! We appreciate his excellent example in delivering a guest focused hospitality experience for you! We are pleased to know that you also noted our hotel is well maintained! We appreciate this "real find" recommendation for our future travelers and we look forward to hosting you again soon!

8/10 Good

Mark

Business traveller, Travelled with partner
Liked: Staff & service
Clean
Stayed 1 night in May 2024
Response from Heidi - Duty Manager on 6 May 2024
Thank you Mark for taking time to share your feedback after your stay here at Sandman Squamish! We are pleased to know that you found our property to be clean and up to your expectations. We hope you will have another opportunity to come again soon!

8/10 Good

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 30 Apr 2024
Thank you Mark for sharing your feedback after your stay here at Sandman Squamish! We are pleased that you appreciated our convenient location. We are always open to learning of your suggested improvements that could enable us to offer you an even better stay next time as well. We look forward to welcoming you back!

10/10 Excellent

brad

Travelled with family
Liked: Property conditions & facilities
Was welcomed by great staff
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 29 Apr 2024
Thank you very much for your positive review and your 5 out of 5 star review. We are pleased to know that you appreciated our team and the welcome here! We hope you will come again soon!

2/10 Terrible

Bev

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Quiet time hot tub
Stayed 1 night in Apr 2024
Response from Mark Enright - General Manager on 29 Apr 2024
Hello Bev, I am sorry to see this review. Although we had no complaints from your room and did all we could to assist you, I see that it is still not enough. Please contact the front desk with any issues and we would be happy to assist. All the best.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean. Rooms large. Great location.
Stayed 2 nights in Apr 2024
Response from Heidi M- Duty Manager on 28 Apr 2024
Thank you very much Angela for taking time to post another 5 star review with your positive feedback! We really appreciate it! We are pleased that once again you were welcomed by our friendly staff and you appreciated the spacious, clean rooms! It is a delight to host such happy guests! We do look forward to hosting you again!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities. Friendly staff. Spacious rooms.
Stayed 2 nights in Apr 2024
Response from Heidi - Duty Manager on 28 Apr 2024
Thank you very much Angela for sharing your feedback and your 5 star review after your stay here at Sandman Squamish! We are pleased to know that you appreciated our spacious room, convenient location and friendly staff! We look forward to your return in the near future!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with great pool and water slide for kids.
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 28 Apr 2024
Thank you very much Mark for sharing your positive feedback along with your 5 star review! We are pleased to know you appreciated our clean property as well as the pool and waterslide! We look forward to welcoming you and your family again!

6/10 Okay

Young Ae

Travelled with partner
Disliked: Property conditions & facilities
There was a long black hair on the middle of the bed as I opened the bed. coverit.
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 22 Apr 2024
Hello Young Ae, We apologize for not meeting our highest standard of cleanliness. We always aim to provide the best guest experience so please let us know during your stay so that we can rectify your concerns as soon as possible. We look forward to welcoming you back.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a soccer tournament. Very close and convenient
Stayed 2 nights in Apr 2024
Response from Heidi - Duty Manager on 22 Apr 2024
Thank you very much Samantha for taking time to share your 5 star review and your positive feedback after your stay here at Sandman Squamish! We are pleased to know that our location was convenient for your soccer tournament! We look forward to hosting you again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. I loved the hot tub in my room . Very awesome stuff . So friendly and they made sure I’m comfortable with the property .
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 20 Apr 2024
Thank you very much Charles for posting your 5 out of 5 star review! We appreciate your feedback and enthusiasm regarding your stay here at Sandman Squamish! We are delighted to know that you enjoyed the suite room with the soaker tub! It is a bonus feature for sure! We are pleased that you appreciated the welcome by our friendly team! We hope you will have another opportunity to come again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast options. Beautiful large room
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 20 Apr 2024
Thank you very much Susan for sharing your 5 star review after your stay here at Sandman Squamish! We are delighted to know that you appreciated our complimentary breakfast included with your stay as well as our spacious rooms! We hope you will come again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We found the staff to be very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Heidi - Duty Manager on 21 Apr 2024
Thank you very much Deborah for sharing your 5 star review and we appreciate your positive feedback regarding our friendly and helpful staff! We do hope you will return soon for another great stay!

8/10 Good

Macky

Business traveller
Pleasant
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 23 Apr 2024
Thank you Macky for taking time to post a review after your stay here at Sandman Squamish. We are happy to hear that you had a pleasant stay! We always appreciate our guests' feedback and suggestions that could enable us to improve your stay as well. We look forward to welcoming you again soon!

8/10 Good

Stuart

Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 7 May 2024
Thank you Stuart for posting a review after your stay here at Sandman Squamish. We appreciate hearing from our guests and if you have any suggestions that could enable us to offer you a 5 star stay next time, please let us know. We look forward to hosting you again soon!

10/10 Excellent

julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our second time here and our first choice for hotel in Squamish. Nice building, modern rooms, staff is friendly and welcoming and the pool is great for the kids.
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 19 Apr 2024
Thank you very much Julie for taking time to share your positive feedback after your stay here at Sandman Squamish! We really appreciate your 5 star review and we are delighted to know that you and your kids enjoyed the modern rooms and no doubt the pool would be a hit for all! We are happy to know that you were welcomed by our friendly staff as well! It is always our aim to provide the best guest experience each time! We look forward to hosting you again soon!

10/10 Excellent

Emeraude

Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 6 May 2024
Thank you very much Emeraude for taking time to post your 5 star review after your stay here at Sandman Squamish! We do appreciate it and we are pleased to know that you were 100% satisfied with your guest experience! We hope you will have another opportunity to come again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of.it was wonderful
Stayed 1 night in Apr 2024
Response from Heidi - Duty Manager on 19 Apr 2024
Thank you very much Jennifer for posting your 5 star review after your stay here at Sandman Squamish! We do appreciate your feedback and as always, if you have any suggestions that could make your stay even more enjoyable, please let us know. We look forward to welcoming you back!

6/10 Okay

Britt

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
An outdated hotel with 5-star prices, unfortunately. For example: the food offered at the provided breakfast was stale and unappetizing (croissants wrapped in saran wrap, green bananas, and the coffee was dark and acidic). The TV was classic from the 90's- not a smart TV or even a cable guide available. I travelled here for work and there went many other options, so the fact that it was clean and the staff was friendly met the bare minimum that I needed. But not work paying $750 for 2 nights.
Stayed 2 nights in Apr 2024
Response from Mark Enright - General Manager on 15 Apr 2024
Thank you Britt for your feedback. I am sorry we could not delight you in your stay. We are not an outdated hotel and we offer some of the best value in the Sea to Sky. The hotel is very well maintained and offers up to date amenities and our TVs are all modern, flatscreen Samsung TVs that will connect to any streaming device. There is Cable TV with 55 channels and a Channel Guide - just Press 2. If you are unable to work the TV, our friendly team will help you out. The included Continental Breakfast is all high quality with many options, including Cereals, Bagels, French Toast, Belgian Waffles, Muffins, Oats,Yogurts, Boiled Eggs etc. Plastic wrap is used to over the Croissants to keep them hygenic, not to wrap them. Bananas come to us as they come from our grower/supplier, sometimes they are not as ripe as we would like. Our Dark Roast Coffee is full of flavour and brewed fresh, but we understand this will not meet all tastes and we can let you know the nearest cafes for options for a lighter roast. We always aim to get better and we always want to help our guests have a great stay while in Squamish for business or pleasure. Safe onward travels.

10/10 Excellent

Kyle, Vancouver

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and will likely stay again in the future.
Stayed 2 nights in Apr 2024
Response from Heidi - Duty Manager on 15 Apr 2024
Thank you very much Kyle for sharing your 5 out of 5 star review after your stay here at Sandman Squamish. We do appreciate it! We are pleased to know that you have enjoyed your guest experience each time you have come and we do look forward to welcoming you again soon!

4/10 Poor

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Arrived to find out the pool and hot tub were closed for maintenance. I specifically chose this hotel for those amenities. No notice was provided of this closure. Very disappointing.
Stayed 1 night in Apr 2024
Response from Mark Enright - General Manager on 12 Apr 2024
Hello Bonnie - while we appreicate your feedback. the pool closure was clearly shown on all booking engines, including Expedia. Please ensure you read the amenity closures prior to booking, if it is important for you. The team went to great lengths to ensure our guests were aware of this closure and this is the first complaint as a result. We need to close the pool for major cleaning and maintenance once per year. I am sorry for your disappointment, but we did all we could to inform guests of the closure and your negative review is not fair given this communication. It was clearly noted on Expedia. During the closure, we also offered complimentry access to Public Pools in both Squamish and Whistler. I am sorry you did not read about the closure on Expedia and I wish you all the best.