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Reviews of Crash Hotel Squamish

2.5 out of 5
Crash Hotel Squamish
38005 Cleveland Ave., Squamish, BC

Reviews

7.6

Good

Rating 10 - Excellent. 212 out of 516 reviews" "
Rating 8 - Good. 133 out of 516 reviews" "
Rating 6 - Okay. 78 out of 516 reviews" "
Rating 4 - Poor. 40 out of 516 reviews" "
Rating 2 - Terrible. 53 out of 516 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Winnie Yuen Ting

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Affordable room rates, no front desk person on site after 6pm, however staff were attentive, emailed and texted information re: virtual check in, called to ensure we have the steps for checking in. However no parking onsite overnight, need to utilize street parking two blocks away.
Stayed 1 night in May 2024

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are all unique and cool, see pix of your specific room as you book. Check in, room key, etc is all on your phone, it's great. The location is pretty ideal, downtown Squamish. The only negative thing about this hotel is lack of parking, you need to find street parking overnight.
Stayed 1 night in May 2024
Response from Crash Hotel on 12 May 2024
We're delighted you enjoyed our unique rooms and seamless mobile check-in! We're sorry about the parking inconvenience. Your feedback is valuable, and we'll use it to improve. Thanks for staying with us, and we hope to see you again soon!

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return Thanks for a pleasant and comfortable stay
Stayed 1 night in Apr 2024
Response from Crash Hotel on 20 Apr 2024
Hello Mary,Thank you for the wonderful review! We look forward in hosting you again!

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service
Great spacious room, comfy bed and really helpful staff. Noisy room, the AC unit, fridge and bathroom fan are all pretty loud when running. Also even though we had a Mountain View room, still loads of noise on Friday night outside our windows. Awesome location in town and great staff, would recommend unless you’re a light sleeper!
Stayed 2 nights in Apr 2024
Response from Crash Hotel on 20 Apr 2024
Thank you for your feedback. We're glad you enjoyed our location and helpful staff. We apologize for the noise disturbances you experienced. Your comments are important, and we'll work to address them. We hope to welcome you back for a more peaceful stay in the future.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Crash Hotel on 20 Apr 2024
Thank you for the amazing review Alison! Have a good day

8/10 Good

Douglas

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
I stayed for 3 nights. Staff was helpful when I arrived. Key is your phone which is kind of cool. Parking is the only thing as you are not allowed to park overnight on the main road. I found parking near by so it was fine. Room was new and unique. I didn’t experience the noise like others have said. My dog and I had a great stay!
Stayed 2 nights in Mar 2024
Response from Crash Hotel on 6 Apr 2024
Hello Douglas,Thank you for the amazing review! We are happy you enjoyed your stay with us.

10/10 Excellent

Melinda

Stayed 1 night in Mar 2024
Response from Crash Hotel on 20 Apr 2024
Hello Melinda,Thank you for the amazing review! Glad you enjoyed your stay with us!

8/10 Good

Kelly, Delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, and the key that was on the phone was very good
Stayed 1 night in Mar 2024
Response from Crash Hotel on 19 Mar 2024
Hello Kelly,Thank you for the review, we are happy to hear that you enjoyed your stay with us!

4/10 Poor

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Extremely loud bar that turns into a night club. The music and bass is very loud until about 3am. The rooms was clean and nice but no parking lot available only street parking that’s hard to find.
Stayed 1 night in Mar 2024
Response from Crash Hotel on 12 Mar 2024
HI Shannon, We are very sorry to hear you had poor visit. We apologize for the inconvenience and do try to ensure everyone is well informed about the noise on the weekends.

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crash Hotel on 12 Mar 2024
Thank you so much for staying with us and your review. We hope you travelled safely.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crash Hotel on 12 Mar 2024
Thank you so much for staying with us and your review. We hope you travelled safely.

2/10 Terrible

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy property and they don't provide slippers
Stayed 1 night in Feb 2024
Response from Crash Hotel on 12 Mar 2024
Thank you for the feedback Richard. We strive to be as accommodating as we can and will look into the slippers for the rooms.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not fancy at all, but clean and comfortable and is close to everything. Views are unbelievable!
Stayed 1 night in Feb 2024
Response from Crash Hotel on 19 Feb 2024
Thank you so much for the review and staying with us! We hope to see you again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Crash Hotel on 19 Feb 2024
Thank you for the kind review. We are pleased you had a great stay. Travel Safe!

10/10 Excellent

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crash Hotel on 19 Feb 2024
Thank you for the kind review. We are pleased you had a great stay. Travel Safe!

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crash Hotel on 19 Feb 2024
Thank you for the kind review. We are pleased you had a great stay. Travel Safe!

6/10 Okay

Noel Sandino, Seattle

Liked: Cleanliness, staff & service
Response from Front Desk on 8 Jan 2024
Hello Noel, thank you for the review, have a great day!

6/10 Okay

Debora

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Free street parking is quite far, the fridge and a/c unit were making a lot of noises throughout the night. The staff at the front desk was friendly and really helpful though!
Stayed 1 night in Dec 2023
Response from Supervisor on 13 Jan 2024
Hello Debora,Thank you for the review and feedback. We will be working on the notes mentioned, especially the A/C and fridge. We understand that parking might be an issue but since we are located downtown, the building does not have a lot space for a private parking. There is street parking one block away. Thank you for commenting about the staff, have a great day!

8/10 Good

Brandon

Stayed 3 nights in Dec 2023
Response from Crash Hotel on 8 Jan 2024
Thank you for your review, have a great day!

10/10 Excellent

Caden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 26 Dec 2023
Hello Caden,Thank you for the review. It was a pleasure hosting you. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, good staff
I booked the family room which located above the pub. The staff is so nice that he try to change our room which is far away from the pub to avoid noise. Finally, he upgraded us to another family room. It was clean and quiet. We definitely will book again.
Stayed 1 night in Dec 2023
Response from Front Desk on 26 Dec 2023
Hello,Thank you for the amazing review and comment. We are happy to hear you enjoyed your stay with us! We look forward in hosting you again! Have a great day!

10/10 Excellent

Lân

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Supervisor on 26 Dec 2023
Hello Lân, Thank you for the review. We glad you enjoyed your stay with us!

10/10 Excellent

Carolyn

Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Jan 2024
Thank you for the Amazing review Carolyn, we are happy to hear that you enjoyed your stay with us!

6/10 Okay

Xuchen

Response from Crash Hotel on 19 Feb 2024
Thank you for your review Xuchen! We hope you had a pleasant stay in Squamish.

10/10 Excellent

Amelia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Crash Hotel on 19 Feb 2024
Thank you for the kind review. We are pleased you had a great stay. Travel Safe!

10/10 Excellent

Dandan

Stayed 1 night in Dec 2023
Response from Front Desk on 26 Dec 2023
Hello Dandan, Thank you for the review. We are happy to hear you enjoyed your stay with us!

10/10 Excellent

holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed. Quality towels and shampoo/conditioner, etc. Easy check in/check out
Stayed 1 night in Dec 2023
Response from Supervisor on 15 Dec 2023
Hello Holly, Thank you for the amazing review! We look forward in hosting you again in the future!

10/10 Excellent

Joni

Stayed 1 night in Dec 2023
Response from Supervisor on 15 Dec 2023
Thank you Joni for the review! We glad to hear you enjoyed your stay with us!

10/10 Excellent

Gagandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well organized with superb view.
Stayed 1 night in Nov 2023
Response from Supervisor on 2 Dec 2023
Hello Gagandeep, we are happy to hear you enjoyed your stay! Looking forward in hosting you again in the future

10/10 Excellent

Karthick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Supervisor on 2 Dec 2023
Thank you for the amazing review Karthick! have a fantastic day!

10/10 Excellent

Priscila

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 1 night in Nov 2023
Response from Supervisor on 2 Dec 2023
Hello Priscila, we are happy to hear you enjoyed your stay with us!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Supervisor on 2 Dec 2023
Thank you for the amazing review!

4/10 Poor

JIAYAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too noisy
Stayed 1 night in Oct 2023
Response from Supervisor on 3 Nov 2023
Hello Jiayan,Thank you for your feedback and we sorry to hear that you had a bad experience staying with us. We are actively working with the bar below to reach a consensus regarding the noise levels so our guests can have a good night sleep. In future stays we recommend to book directly with us so we can provide you with a room in our quiet wing.

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in and check-out are entirely electronic and done by phone. Hence, it is very rapid.
Stayed 2 nights in Sep 2023
Response from Supervisor on 9 Oct 2023
Thank you for taking the time to leave a review! We appreciate your feedback and are delighted to hear that you had a positive experience with us.

10/10 Excellent

Erin, North Vancouver

Stayed 1 night in Aug 2023
Response from Supervisor on 9 Oct 2023
Hi Erin! Thanks for staying with us! We are glad you enjoyed everything!

6/10 Okay

Cassandra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rough around the edges
Stayed 1 night in Sep 2023
Response from Supervisor on 9 Oct 2023
Hello Cassandra, thank you for your honest feedback! We understand that we may have some rough edges, and we're committed to improving. Your input helps us refine our services. Please don't hesitate to reach out if you have any specific suggestions or concerns. We value your opinion and hope to provide you with an even better experience next time.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Supervisor on 9 Oct 2023
Thank you Debra! We had a great time hosting you. See you back soon!

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Supervisor on 9 Oct 2023
Hi Leanne! Thanks for staying with us! We are glad you enjoyed everything!

4/10 Poor

Caroline

Business traveller
Disliked: Staff & service, amenities
The hotel is entirely online - no check-in staff, your phone is your room key (through a URL you get in a text -- what if you're international and you didn't pay for texts? too bad!), no one to go to when you arrive and find the coffee pot wasn't cleaned, etc. I knew from the name and their own site that this hotel can be loud at weekends, but loud enough music to rattle the shelves until 1am on a weeknight was just too much. At $300/ night I would have liked the room cleaned more than once ( and I had to ask even for that!) in 5 days. And with the "your phone is your key" thing - what would you do if your phone died? There is no desk.
Stayed 5 nights in Aug 2023
Response from General Manager on 23 Aug 2023
Hi Caroline, thank you for your thoughts. Yes, many aspects of the hotel can be done entirely online. These programs were put in place to provide convenience and flexibility for our guests. In the event that a manual key card needs to be made for a guest- that is no problem! We do indeed have a front desk with front desk staff every day. We just don't have someone at the desk 24/7 as we are a small operation. In addition, we have a 24/7 guest line that instantly connects you to a human being. In the event that there is an emergency, we alert our on-call staff and they can come to the hotel immediately. It sounds as if you were unaware of this information despite the signage and information sent to you before arriving at the hotel. We also do our best to inform guests of the noise on all booking platforms and our website. We are fully transparent about this and even indicated this in the room name of the room you booked yourself into. In regards to housekeeping, we do ask that the guests simply let us know if they would like their rooms serviced and we are happy to complete this for you.

8/10 Good

Neda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located in downtown Squamish. Our room was very nicely decorated, hippie chic.
Stayed 2 nights in Aug 2023
Response from General Manager on 23 Aug 2023
Hi Neda! Thanks for staying with us! We are glad you enjoyed everything!

10/10 Excellent

Joanna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated. No parking was difficult and prepare to wear earplugs or plan to stay awake until 2am when the club below closes down because it’s super noisy but can’t beat the price or convenience.
Stayed 2 nights in Aug 2023
Response from General Manager on 23 Aug 2023
Hi Joanna, We are glad you enjoyed the upgraded rooms! Yes, the bar can be loud downstairs but we hope the complimentary ear plugs helped. We hope your time in Squamish was lovely!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very awesome place to stay!! Would definitely stay here again. Very clean and great value.
Stayed 2 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Hi Scott! We are so happy you had a great time! We can't wait to have you back soon.

4/10 Poor

Ashley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived in Squamish early. I called to see if we could get an early check in. The staff member was very sweet and helpful over the phone. Accommodated us by saying it would be somewhere around an hour wait and he would let us know. So we waited. Found parking and brought our things in. Were just waiting for his text. Not bothering anyone. And he came over then was very rude to my mother. Told us it had only been around 15 minutes since we had spoken. I called at 1134am. And this was close to 1pm. And I explained we were fine we were just waiting no pressure no rush. He said the room wasn’t going to be ready for another hour. Then about ten minutes later he said the room was ready. Just was a bit intense start to our stay. Hotel was amazing itself. But the digital keys lagged a lot which could be a safety concern. And the parking situation is a bit tricky so plan for that.
Stayed 2 nights in Jul 2023
Response from Manager on 24 Jul 2023
Hi Ashley, thank you for taking the time to let us know your thoughts. I do apologize on the interaction with the staff member in you review. This person is new to the role and was working through the request and the stresses of the day. He did not mean for his persona to come across rude in that moment. I am happy to hear that they worked hard during a busy day to accommodate an early check in for you! We are glad you enjoyed the hotel itself. Depending on your cell phone carrier the load times for the keys can vary. We simply recommend using our complimentary wifi to help connect! Finally, yes we only offer street parking due to our location. Overnight parking in a block up the street and we provide 2 hour parking directly out front of the hotel.

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location , downtown Squamish.
Stayed 3 nights in Jul 2023
Response from General Manager on 26 Jul 2023
Hi Colin! We are so happy you enjoyed yourself! We hope to have you back soon!

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for 2 nights
Stayed 2 nights in Jul 2023
Response from Nathan, Guest Services on 17 Jul 2023
Thank you Colin! We had a great time hosting you. See you back soon!

6/10 Okay

Jordan

Fridge to bright
Stayed 1 night in Jul 2023
Response from Nathan, Guest Services on 17 Jul 2023
Hi Jordan! Thanks for the feedback! That is a fair note about the mini fridge. We will look into solutions for this. We hope to see you back again soon!

10/10 Excellent

Eunhye

Stayed 1 night in Jul 2023
Response from Mathis on 10 Aug 2023
Thank you for your review

4/10 Poor

Linda

Stayed 1 night in Jul 2023
Response from Mathis on 10 Aug 2023
Thank you for your review

10/10 Excellent

Raghu

Stayed 1 night in Jul 2023
Response from Nathan, Guest Services on 8 Jul 2023
Thank you for the wonderful review! I hope that you have an amazing weekend! :)See you next time.

10/10 Excellent

Clarke

Liked: Cleanliness, staff & service, property conditions & facilities
Really fun and hip hotel! Very clean rooms and comfortable beds.
Stayed 2 nights in Jun 2023
Response from Nathan Guest Services on 29 Jun 2023
Glad you loved it! Hopefully we see you again in the future! Have a great week :)