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Reviews of Vīb Best Western Springfield

3 out of 5
Vīb Best Western Springfield
1845 E Sunshine, Springfield, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, and the restaurant was nice. Staff were helpful.
Stayed 1 night in May 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took one star off because the room was small. It is clean, quiet, in a decent location and the staff was pleasant Facilities take care of and I slept like a baby. I heard no noise during my stay and the lobby was unique and pleasant. Will stay again here but will get a bigger room.
Stayed 1 night in May 2024

10/10 Excellent

WIlliam

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very clean and professionally run hotel. If I had one complaint, it would be that they close their hotel bar too early haha.
Stayed 3 nights in Apr 2024

10/10 Excellent

Estefani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility has been ver clean the staff are very helpful when asking about places around the area, my stay was 10/10 would definitely stay here again next time around.
Stayed 2 nights in Apr 2024

10/10 Excellent

david neal

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the highlight of the stay! Very great customer service!
Stayed 2 nights in Apr 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was easy to find.....but the street was loud.
Stayed 1 night in Apr 2024

2/10 Terrible

Jordan

Stayed 1 night in Apr 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough choices at bar & dining
Stayed 2 nights in Apr 2024

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good pace
Stayed 1 night in Mar 2024

8/10 Good

Javonna

Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Not very many quality options for stays in that area of Springfield. Vib was very refreshing. I hope they continue to keep it in good condition going forward and not let the neighborhood dictate its cleanliness and quality service.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the set up very modern looking
Stayed 2 nights in Mar 2024

2/10 Terrible

Chelsey

Disliked: Staff & service
Terrible service, small room and staff was very rude.
Stayed 1 night in Mar 2024
Response from management on 26 Mar 2024
Thank you for your response. I am terribly sorry to hear you had a bad experience. Our rooms are smaller due to being a boutique style hotel, however we have raving customer service reviews. I apologize that you feel you had terrible service. We strive for excellence and go above and beyond to make each and every guest feel welcomed. Again, on behalf of my entire team please accept our sincere apologies. Safe & happy travels

2/10 Terrible

Christopher

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Arriving at the property for check in no one was at the front counter, had to wait 15 min for her return. Upon going to my room the A/C system was non functional. Called front desk and was instructed to come down to the front desk for a new room key. Packed things up and went down 4 floors with my luggage to pick up a new room key, for the room next to the original room. Customer service was lacking.
Stayed 1 night in Mar 2024
Response from Jan on 17 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4178819100.Sincerely,VIB Management TeamVīb Best Western Springfield

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and clean property, no complaints as of yet...
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Miranda

Stayed 1 night in Feb 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Amenities, property conditions & facilities
The mattress has what feels to be a hole in the middle of the king size mattress. So my daughter and I sank to the middle all night. There has to be NO insulation. I had to call the front desk twice to complain about the noise! I think I would have slept better in the lobby the noise was so bad. I was woke up the first time by so many doors slamming. When I called the front desk she said there was a show everyone came to see and they was arriving back but she would let them know. The second time it sounded like there was a gymnastic meet going on above us. I had to turn the tv up to try to block the noise.. Literally the worst and I will never stay here again.!
Response from management on 29 Jan 2024
Thank you for your review. We are sorry to hear that you had an unplesant stay here at the Vib. We will be looking into the issue with the mattress and investigate these matters further. Again , please accept our sincere apologies. We do hope to see you again in the future so we may try our very best to exceed your expectations. Safe Travels!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel! Very efficient and comfortable
The hotel is very easy to get to, easy to park and has all of the latest tech considerations. The best part is the staff. They are super professional and always so welcoming. They already know I'm a Rewards Member before I even arrive and they make a point to welcome me back. Nice touch. HIghly recommend.
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel was very clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Robert

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Nice and modern but disappointing
No personal microwave in the room, floor was dirty had to clean it myself with a towel it was black when I was finished. Taylor was so friendly and accommodating and personable. I did have a bad experience a woman at the desk at 9:20am 01/08/24 she had blonde hair and blues eyes she was more interested in her conversation with another employee than helping me, which I wanted to add a couple more nights to my reservation, I still did but I feel like nasty about it. She was not friendly, very short with me and felt like I was at the DMV. Also there’s no complimentary breakfast and there are other less expensive hotels nearby that offer it. The positive amenities are the gym that is not clean with no towels, and the laundry is free to guests.
Stayed 2 nights in Jan 2024

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Too modern for us.
Cleanliness was good, but the ultra modern rooms was less than desirable. Kind of reminded me of a college dorm room. A bed, a counter, a couple of plastic chairs, and a tv. Not much after that. No end tables, comfortable chairs, and the see thru shower from the bedroom to the bathroom wasn’t my wife and my’s style.
Stayed 1 night in Jan 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stayed here before and liked it due to location, cleanliness, and staff. This visit however we had the smallest room ever! The king bed took up most of the room. Typically the tv is on wall at end of bed. Here it was on the side wall near headboard so you had to lay on your side to see it or sit up sideways on bed. Bathroom super small as well. Room wouldve been fine for 1 person, but not 2!
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar and staff

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had good amenities with a great restaurant in the lobby and gym. Good
Stayed 12 nights in Nov 2023

4/10 Poor

William

Disliked: Staff & service
Staff was not helpful, location is inconvienient
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very polite and helpful staff. Around the hotel not as great, numerous cars and motorcycles using street in front of hotel as a speedway.
Stayed 1 night in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice accommodations, although they mattress was a bit stiff and the road noise and hallway noises were noticeable. Arrived late so we didn’t get to enjoy amenities. Good place to stay. 8/10
Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had my elderly mother along and she was able to operate the shower very easy. Nice hotel for the price.
Stayed 1 night in Dec 2023

8/10 Good

mark

Stayed 1 night in Nov 2023

8/10 Good

Barry, Oswego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price.
Stayed 3 nights in Nov 2023

6/10 Okay

G E

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I felt closterphobic in the room. Could hear the TV from the next room. The modern decor was not to our liking. Breakfast not included.
Stayed 1 night in Nov 2023

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. However, paper thin walls.
Stayed 1 night in Nov 2023

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff!
Stayed 3 nights in Nov 2023

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Traditionally this hotel is great to stay at and I have stayed there probably more than 15 times. I arrived late as I have done before and even though the room was paid in full for the previous night the front desk lady only argued with me about checking in. We (myself and my two kids) sat there while she keep telling us her opinions of what we should do, when we should check out. I stated to her that we have been there many times and know the protocol and still she kept forcing her opinions on my family. At 430 am we finally got into our room and somewhere shortly after 5am once the kids we asleep she came knocking at our door waking everyone up as she keep my ID being that I forgot to grab it being that she was extremely difficult to deal with going check in. An email was sent to the manager and after 4 days there has still been no response.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The Wheelhouse restaurant is in the lobby and is an excellent place to eat!
Stayed 1 night in Nov 2023

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Was close to the area we had business. Small rooms and no drawer storage for items during the stay.
Stayed 3 nights in Nov 2023

6/10 Okay

James

Business traveller
Liked: Staff & service, amenities
1st time with a subpar room for cleanliness.
Stayed 1 night in Nov 2023