There was no heat in our hotel room when we checked in during a cold snap. We turned the heater on and realized that there was no weather stripping around the window where the heater was inserted, so cold air was just rushing into our room. We cranked it, but the temperature only rose a couple of degrees in an hour, leaving us with a temperature of about 16 celcius. We decided to take the family out to supper so we could escape the cold room, and on our way stopped at the front desk to ask if the heat was, perhaps, faulty. Both employess did not show an ounce of professionalism, customer service skills or ability to troubleshoot. They gave us blank stares and told us that "it's cold outside". They didnt seem to comprehend that even if it's cold outside, it shouldn't be cold inside a hotel room.
The beds are horrible and cheap 5" pads, not proper mattresses.
No gym.
We will never stay here again.
