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"This hotel was fabulous in every way! It was in a perfect convenient location. The staff was attentive and fabulous before I ever checked in and even better when I arrived! The beds are comfortable. The amenities are plentiful! Excellent!"

"Dylan on reception was outstanding in his role. He welcomed us on arrival giving us all the information we needed. He kindly arranged a taxi for us later and was courteous, helpful and friendly throughout our stay. Also Peter who was cleaning the tables in the bar. A nice friendly interesting gentleman."

"Lovely time i was impressed with the presents for our anniversary"

"Nice hotel within walking distance of the train station and town centre. Large room..which would benefit from a set of drawers though! Shower pressure wasn't great but overall we enjoyed our stay. Breakfast was nice but no pastries etc...if you didn't want a cooked one there wasn't much else. Good value...quiet location....we were glad not to be in the city centre on a Saturday night! Pool was lovely after a day of shopping."

"Parking is not on site - it’s a good 5. Minute walk away at the NCP parking. I opted for a closer one and paid the little more. The American sounding receptionist is useless and isn’t interested in helping or has any knowledge of the city. Room is adequate. No tea coffee or kettle in room"

"Stayed 3 times now. Great hotel. Food OK, and rooms are excellent. Location was handy for me, but required an Uber to get to city center. I’ve already booked my 4th stay."

"Unfortunately my experience in room 414 last night was not good, there was an annoing continuous sound all night up above the room( not the air conditioning unit ss this was off) also the bed was unsteady. Each time my husband or i moved it disturbed the other person. This resulted in myself not having a good nights rest . Shame as all previous visits to the Grosvenor have been amazing ."

"The food was awful!.. and very over priced. Would not stay there again. Hotel very very overpriced!. "

"Great"