Southfield Trip

I loved the people and staff were very friendly and made me feel comfortable! I didn’t have problems at all with my room being dirty or house keeping coming consistently to clean. 10/10 experience

View was partial OCEAN , what I paid for ,

I loved everything about the hotel !

Everything was great about the hotel stay until my family was forced to pay a $700.00 drink bill for alcohol that they stated I reserved which was a lie. I did no such thing I went to customer services to reserve dinner and was never told that there was 4 bottles of champagne attached to my bill. I spoke to staff about the mixed up and wanted to be compensated with photos or dinner but they totally ignored my request. Double check your reservations before you go to any restaurant on property.

The staff was not very friendly some of them wouldn’t even speak to you. When I arrived I felt like I was an outsider and not a guest I had to wait for 20 minutes to be shown to my room after a 15 hour long trip, while I waited I witnessed some guest getting hand towels and a welcome drink, I got a towel which was refreshing but I had to go find my own drink as I waited. There was a lot of things I missed out on because I was not aware or informed it was on property. The WiFi wasn’t that good and I was trying to follow the app for things to do because there were no printed itineraries and the few restaurants were completely booked and the one restaurant I did get in was horrible experience and I paid for Lobster Dinner on my Birthday on the beach that menu was terrible I could’ve just eaten at the buffet so it wasn’t really a good experience for me to be celebrating my Birthday alone. I expected better and got the opposite result.