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"I’m torn about this place because the hotel and the food itself was fantastic. They opened much too early to catch the season and the staff was not properly trained. Walked in, management and staff didn’t even say welcome or provide some sort of welcome drink or information upon entering (as expected by 5+ star hotel). They asked what I was there for, as if a hotel checkin desk has other options. Not even a “welcome”. Checked in, didn’t get the room as advertised. Advertising incorrect by Expedia and The hotel site itself. Rooms are fantastic, just not what I booked. Manager said he’d follow up shortly with options. Received a call only 4.5hrs later with an upgrade, after I was forced to take “the only room available”, turns out there was one more. They ran out of beach towels by 3pm. 3+ weeks open, they don’t even have a layout of the rooms, they send staff to check what the room looks like lol. Printed copy would suffice. Message for hotel; staff should steam/iron their clothes. Smile and welcome guests. Staff are doing their best, solely blame management for nonexistent training. Waited in lobby without anyone saying “can I help you with anything”, and they didn’t keep track of the line of guests, so people waiting were being cut off. Breakfast and lunch was delicious. Would recommend that waiters introduce themselves and share what language they speak. Always different staff from different parts of the world. Confusing. Will come back"

"By far an amazing experience with an incredible staff. Will definitely revisit and 100% recommend."

"Very nice modern room with a fantastic view. Nice pool and good DJ. Adults only hotel The breakfast was also great"

"We were there for 8 days. The hotel was new and clean. The staff were freindly and helpful. It is an easy 20min walk to the promenade with excellent resturants and shops along the way. The one suprise was that it is not actually a beach-front hotel and doesn't own any umbrellas. The beach is a 5min walk away with umbrellas owned by two different hotels. You can rent the umbrellas for the day for €10-€15, cash only. Overall, a lovely stay."

"Very good choice of hotel in Qeparo. Lots of steps to go the beach but if you can manage, it has a direct access to the beach and the boardwalk. The view is absolutely stunning and the breakfast was very good. There is parking available on-site for maybe 10-15 cars."

"Very good choice if you want to get away from the crowd of Ksamil but still be close to the beach and Butrint. On-site parking is easy to access"

"Fantastic "

"Awful hotel. There was a reception desk but we did not see any staff the whole time we stayed. The front door was left open the whole time with no staff there and our room was right at the front. Anybody could walk in and out and we felt very unsafe. The room was fine/ ok. Only a really thin sheet to sleep in and when you have AC on this is not enough so we were cold all night. Found some foul smelling and dusty blankets in the cupboard for the following night which kept us warmer but felt unclean and smelled. A maintenance guy came to our room and barged into the toilet to have a look. He did something with the toilet and then left. We had no idea what was going on. The next day I smelled like sewage/ foul water whilst brushing my teeth with the tap water. From then on we had to use bottled water whilst brushing teeth. This is not even the worst part, the hotel terrace looks nothing like the pictures, there’s no where to sit and relax. It is next to one of the biggest trashiest clubs in Ksamil and you can hear loud banging club music until very late (past midnight). It’s really a horrible place, don’t stay here. "

"Amazing property and very clean . Staff was great!"