Indoor pool, seasonal outdoor pool
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Reviews of Ocean Mist Beach Hotel & Suites

3 out of 5
Ocean Mist Beach Hotel & Suites
97 South Shore Drive, South Yarmouth, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 241 out of 503 reviews" "
Rating 8 - Good. 142 out of 503 reviews" "
Rating 6 - Okay. 57 out of 503 reviews" "
Rating 4 - Poor. 30 out of 503 reviews" "
Rating 2 - Terrible. 33 out of 503 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Thank you for sharing your rating! We hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Claude, Kemptville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, heated pools, tons of space (we had an ocean view room with a loft that sleeps 4 plus a pull out for 2 more). Within minutes drive to many restaurants. Sink, microwave and sink came very handy.
Stayed 4 nights in Apr 2024
Response from Manager on 7 May 2024
We're delighted you had such a wonderful stay with us! It sounds like you made the most of our beachfront location and spacious accommodations. We're glad the amenities like the heated pools and in-room facilities added to your comfort. Thank you for choosing us for your getaway, and we hope to host you again soon!

4/10 Poor

Jeff

Travelled with partner
Disliked: Property conditions & facilities
Very disappointed with our stay. We were supposed to have a room with ocean view but even if we could actually see the ocean, that was much more a parking lot view with the ocean in the background. Then, the hotel was advertising a kitchenette but they don’t provide any plates, cups, cookware etc…what’s the point of having an electric range if you can’t cook anything on it?
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
We're truly sorry to hear about your disappointing experience. Your feedback regarding the room view and kitchenette amenities is valuable, and we apologize for any confusion or inconvenience caused. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is always so nice to stay at.
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
We're delighted to hear that you consistently enjoy your stays with us! Providing a pleasant experience for our guests is our top priority, and we're thrilled that you find our property to be a welcoming and enjoyable place to stay. Thank you for your kind words, and we look forward to hosting you again soon!

6/10 Okay

Marie Ange

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The property was in a very good location. Our loft style room had an ocean view and was within walking distance to the beach. However, we had an ant infestation that was not adequately taken care of when reported to staff. After our first night, we discovered there were ants crawling all over the sink in the small kitchenette area and near the window. We reported the issue to front desk staff right away and was told they would be sending someone to look at it. Noone came for three hours, and as we were leaving to go get breakfast, I decided to stop by the front desk to alert them of situation again. I had taken some pictures and videos to show them that not only did we find ants around the kitchenette area, but there were ants on one of the beds as well. The gentleman in the front acted like it was a normal occurrence because he stated the ants would come from the sand especially if you leave food out. Definitely not the response I was expecting but since the maintenance guy was right there in the lobby and reassured us that he would be taking care of the ants' problem by the time we got back from breakfast, we left. When we got back to the room, they had gotten rid of most of the ants and taken out the trash. The next morning, we found ants all over the counter again and inside all of the snacks we have stored in the closed cabinets. We checked out early and reported the ant infestation and complained about the spoiled food. Management still has not reached out as promised.
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
We're truly sorry for the inconvenience you experienced during your stay. Ant infestations are not acceptable, and we apologize for any discomfort caused. We regret any lapse in communication and assure you that we're working to improve our response times. Please know that your concerns have been taken seriously, and we're committed to making things right. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your positive rating! We hope to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Milenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
We appreciate your positive rating. Thank you for choosing our hotel and we hope to see you again next season!

8/10 Good

renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I spent 5 nights at Ocean Mist South Yarmouth in Sept. The view from our room was great as was the service and the staff. Everyone we spoke to was helpful and friendly. You can’t beat the location and the private beach. We thoroughly enjoyed the heated pool and hot tub. There were a couple of things in our room that we feel need mentioning. Not things that you should find in a 3 or 4 star hotel. The toilet wasn’t seated properly so it wobbled which made it uncomfortable to use. Someone obviously attempted to fix the toilet because it had caulking along the base, but that didn’t work. Also, the toilet paper is in an awkward place. You need to twist backward in order to reach it. (Which is probably why the toilet is wobbly.) Just really not a good setup. We also found our mattress to be extremely uncomfortable. We kept rolling to the center of the bed and woke with back pain. My husband ended up sleeping on the the pull out couch in the loft because he was that uncomfortable. My adult children slept in the other bed, and did not have a problem. We did very much enjoy our stay but are hesitant to recommend to others or stay there again because of the bed situation. We did not mention this to the front desk because we were very happy with our view and location and did not want to go to the trouble to repack and change rooms. Very concerning is that we reached out to the hotel with our concerns and didn't receive a response.
Stayed 5 nights in Sep 2023
Response from Manager on 31 Oct 2023
We're pleased to hear that you and your family had a nice stay, enjoyed the view, and appreciated the service and staff. We also appreciate your constructive feedback about the room.It's unfortunate that you encountered issues with the toilet and the mattress. Your input is important, and we apologize for any discomfort you experienced. We will look into these concerns to ensure improvements are made.We appreciate your honest feedback and hope that you might consider giving Ocean Mist another chance in the future, as we continuously work to enhance the guest experience. Thank you for sharing your thoughts.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Right near the water, beautiful room with a balcony.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for sharing your feedback. We are delighted you enjoyed your stay and we hope to welcome you back for another great experience next season.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend a weekend or vacation
Stayed 2 nights in Oct 2023
Response from Manager on 30 Oct 2023
We are so glad you enjoyed your time with us. We look forward to welcoming you back for another getaway soon!

8/10 Good

Dolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 30 Oct 2023
Thank you for your rating. We hope to welcome you back again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and friendly
The staff we interacted with were extremely polite. The room was clean when we got in. There were a few items in disrepair, but nothing that detracted from the stay. The mattress had seen better days, so sleep wasn't the best. Other than that, everything else was great. We loved our stay and would consider staying there again!
Stayed 3 nights in Oct 2023
Response from Manager on 24 Oct 2023
We're pleased to hear that you had positive staff interactions. We apologize for any inconvenience caused by the mattress. We're glad to hear that, overall, you loved your stay and would consider staying with us again. Your feedback is valuable, and we look forward to welcoming you back in the future!

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right on the water, the outside pool was heated to 84 .
Stayed 3 nights in Oct 2023
Response from Manager on 23 Oct 2023
We are glad you enjoyed our beachfront location and heated outdoor pool. We appreciate you choosing to stay with us and hope to welcome you back again next season!

10/10 Excellent

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and our room was awesome.
Stayed 3 nights in Oct 2023
Response from Manager on 23 Oct 2023
Thank you for your kind words about our hotel. We appreciate your positive feedback and hope to see you again next season!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 23 Oct 2023
Thank you for choosing to stay with us. We hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room is beautiful, very clean. The problem was no hot water. Ran the water for 20 minutes and it got barely lukewarm. Also, no availability of snacks from machines. The machines are gone because it’s the end of the season the refrigerator and freezer in the little store area it’s just about empty.
Stayed 2 nights in Oct 2023
Response from Manager on 23 Oct 2023
We're pleased to hear that you found your room beautiful and clean. However, we apologize for the inconvenience you experienced with the lack of hot water and the limited availability of snacks due to the end of the season. Your feedback is important to us, and we will address these issues to ensure a more comfortable stay for our guests. Thank you for bringing this to our attention, and we appreciate your understanding.

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice place but the front desk support are not friendly and welcoming.
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
We're disheartened to hear about your experience with our front desk support. We sincerely apologize for any lack of friendliness or welcoming behavior you encountered. Your feedback is important, and we will address this matter to ensure a more positive and welcoming experience for our guests in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved stay on your next visit.

10/10 Excellent

Priscila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Manager on 17 Oct 2023
Thank you for staying with us and sharing your positive feedback. We hope to welcome you back again soon!

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
We appreciate your positive rating! Many thanks for choosing to stay with us!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 3 nights in Aug 2023
Response from Manager on 17 Oct 2023
Thank you for your positive feedback. We are glad to hear you enjoyed our location. Many thanks for choosing our hotel!

6/10 Okay

Leslie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was visibly clean but smelled Musty. The tiles were coming up in the bathroom and the tub/shower was old and has seen better days. I think there might be a leak in the bathroom. Perhaps this is what led to the musty smell. It felt like I was staying in a dank basement.
Stayed 2 nights in Oct 2023
Response from Manager on 12 Oct 2023
We're sorry to hear about the issues you encountered during your stay in the room. It's important that our guests have a comfortable and pleasant experience, and it's clear that we fell short of that during your visit.We appreciate your patience and understanding and hope you might consider giving us another opportunity in the future. Thank you for bringing these concerns to our attention.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right on the beach. Great heated pool. I was there on an unusually hot day in October, truly enjoyed but I imagine the beach is crowded in the summer during high tide.
Stayed 2 nights in Oct 2023
Response from Manager on 12 Oct 2023
Thank you for sharing your experience at the property. It's wonderful to hear that you enjoyed your stay and that you found the beachfront location and heated pool to be great. We're glad you had a pleasant visit, and we hope you might consider returning for another enjoyable stay in the future.

8/10 Good

Judith

Stayed 3 nights in Oct 2023
Response from Manager on 30 Oct 2023
Thank you for your rating! We hope to welcome you back again soon!

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fire pit
Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
We are glad you enjoyed the firepit and we hope the rest of your stay was enjoyable as well. Thank you for your feedback.

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the ocean view and the sound of the waves crashing to shore. The fire pit at night was great.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Thank you for sharing your positive feedback, and we hope you had a truly memorable and relaxing time with us. We look forward to welcoming you back for more coastal charm in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 11 Oct 2023
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Excellent

BARBARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in from Indiana, arrived late and was still greeted with a smiling face. If I had anything negative to say, it would be the key cards didn’t work half the time and had to go the office for replacements. We where right on the ocean and would watch the sunset and sit on our porch and watch the waves . Very clean very convenient. If we ever go back to Massachusetts, we’ll be staying there again
Stayed 4 nights in Sep 2023
Response from Manager on 11 Oct 2023
We're delighted to hear that you received a warm welcome despite your late arrival from Indiana. We're sorry to hear about the key card issues, and we appreciate your understanding in that regard.Your kind words and your intention to stay with us again mean a lot to us. We look forward to hosting you on your next visit to Massachusetts. Thank you for your feedback!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 11 Oct 2023
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Excellent

Renee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Oceanfront room . The staff was so nice and polite and the location was convenient to a lot of things
Stayed 4 nights in Sep 2023
Response from Manager on 3 Oct 2023
We're delighted to hear that you enjoyed your beautiful oceanfront room and had a pleasant experience with our polite and friendly staff. It's great to know that our location was convenient for your needs. Thank you for your positive feedback, and we look forward to welcoming you back in the future!

10/10 Excellent

Zahoor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and area. Very convenient, variety of dinning options, shopping etc. overall great place to stay
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
We are absolutely thrilled to hear that you loved our property and the wonderful area surrounding it. Your satisfaction is our top priority, and we look forward to continuing to provide you with great experiences during your future visits.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
Great location on the ocean and nice room with patio area. Only suggestion I would make is to have a little area in the lobby with fresh coffee or tea in the morning. Staff was great!
Stayed 2 nights in Sep 2023
Response from Manager on 12 Oct 2023
We appreciate your feedback and are delighted to hear that you had a great stay at our oceanfront location. It's wonderful to know that you enjoyed the room with a patio and found the staff to be excellent.Your suggestion for a coffee or tea area in the lobby is noted, and we will consider this as an enhancement to our guest services. We look forward to welcoming you back in the future for another enjoyable stay. Thank you for your positive review!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Thank you for sharing your feedback. We hope you enjoyed your stay!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Thank you for sharing your feedback. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Jake

Stayed 1 night in Aug 2023
Response from Manager on 11 Sept 2023
Thank you for sharing your feedback. We hope to welcome you back again soon!

10/10 Excellent

Traci

Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Thank you for your positive rating! We are so glad you enjoyed your stay with us!

8/10 Good

PETER

Liked: Cleanliness, staff & service, room comfort
Rooms are nice, tub/shower could have used an update. Wifi didnt work from my unit and its something that you pay for with service fees. Great spot otherwise.
Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Thank you for your feedback! We're glad to hear that you liked our rooms and enjoyed your stay overall. We apologize for any inconvenience with the tub/shower and the Wi-Fi issue. We'll look into these matters to ensure a better experience for our guests. We appreciate your input and hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Thank you for your positive feedback. We are so glad you enjoyed your stay with us!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 30 Aug 2023
We are sorry your stay fell short of your expectations and we apologize for any issues that may have occurred. We hope to welcome you back for an improved experience.

4/10 Poor

fred

Liked: Cleanliness
I’ll equipped
Stayed 4 nights in Aug 2023
Response from Manager on 1 Sept 2023
We are sorry you found our property not well equipped. We hope you will give us another opportunity in the future to share an improved experience with you.

2/10 Terrible

Maureen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t able to check in until 5:25pm and missed our diner reservation due to that. the refrigerator was leaking water and had to use room towels to cover the wet carpet. Room had a musty smell to it.
Stayed 1 night in Aug 2023
Response from Manager on 23 Aug 2023
Thank you for taking the time to provide your feedback. We apologize for the inconvenience you faced during check-in, as well as the issues with the refrigerator and the musty smell in your room. This is certainly not the experience we want for our guests. We appreciate your understanding and bringing these matters to our attention. Your comments will help us improve, and we hope to have the chance to provide you with a much better stay should you choose to stay with us again in the future.

10/10 Excellent

MARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 23 Aug 2023
We appreciate your positive rating. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 23 Aug 2023
Thank you for your review. We hope to see you again soon!

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We enjoyed our stay at Oceanmist because of the proximity to the beach! The room advertised a kitchenette but failed to mention that there were no supplies provided to actually cook anything in the room (no plates, cutlery, toaster, pots or pans), which one might expect when a kitchenette is included. We had already purchased a few groceries for our 2 night stay so we could make the most of our time there and not have to leave the property to go out to a restaurant. We ended up having to spend extra money to purchase the supplies we needed to be able to cook dinner. Understandably, it would be costly to outfit each unit with the supplies so maybe take it out of the description altogether so other people don’t make the same mistake and just end up surprised that there is a cooktop. Another suggestion would be to get a few grills outside along the property for the guests to use.
Stayed 2 nights in Aug 2023
Response from Manager on 22 Aug 2023
Thank you for choosing us for your stay and for sharing your feedback with us. We're glad to hear that you enjoyed our proximity to the beach. We apologize for any confusion regarding the kitchenette amenities. It is noted in the room features that there is no flatware or cookware provided. We apologize if that was not effectively communicated to you during your reservation. Your insights are valuable to us, and we hope that despite the inconvenience, you were able to enjoy your stay. We appreciate your feedback and look forward to any future opportunities to welcome you back.

6/10 Okay

Kateri

Stayed 1 night in Aug 2023
Response from Manager on 11 Sept 2023
We are disappointed that you were not entirely satisfied with your stay. We hope you will give us another chance to deliver an improved experience.

10/10 Excellent

KV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to places and great family place to stay…
Stayed 3 nights in Aug 2023
Response from Manager on 9 Aug 2023
We're glad you found our location convenient and enjoyed your family stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Jessica

Stayed 1 night in Aug 2023
Response from Manager on 28 Aug 2023
We appreciate your positive rating. We hope to welcome you back for another great stay in the future!

10/10 Excellent

Prem

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
It's wonderful to hear that you had a pleasant stay with us. We hope to welcome you back soon!

10/10 Excellent

Katelynn

Stayed 2 nights in Jul 2023
Response from Manager on 16 Aug 2023
Thank you for your positive rating. We appreciate you choosing to stay with us and hope to see you again soon!

4/10 Poor

Salvatore

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 24 Jul 2023
We are sorry that your recent stay did not meet your expectations. We hope to have the opportunity to deliver a more positive experience on a future visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 24 Jul 2023
Thank you for your positive rating. We appreciate you choosing to stay with us. We hope to welcome you back for another enjoyable stay in the future.