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"Very clean hotel but the staff are rude and ignore you when you ask them questions. Some were helpful but the majority just ignore you. You can’t use the hot tubs unless you have a reservation but the reservations were all taken for our entire stay. The hot tubs were empty every time we walked by them though…. They asked us for our pool towel tickets even thought the pool staff kept them so they said we had to go to our rooms and get the towels for them before we could check out. This hotel has a lot of weird rules that make no sense. You also can’t leave the property without showing security you paid for everything. They also have signs saying you can’t bring in any outside food or drinks….. dinner buffet was decent at least."

"Good location and helpful staff"

"This is the most enjoyable experience we have ever had in a hotel. The location by the Iguaçu Falls and the property, service and good were impeccable"