I’m not sure if some staff is in training, however if they are, it would be great to start off with that. My daughter waited in line to check out and she was passed up. It would be great to ask who the next customer in line was so that those waiting before can be next. An employee tried to let us know that our card was not going through, we had to wait for the manager, Jose. We did ask, why can’t you just let us know what is going on? Employee said, to wait for manager to see what was going on. She then was asking people what they were there for, I asked her do you need us to move to another section, she said, that would be best. I let her know, it would be best for you to let us know as well. Manager comes, I’m about to tell him why we were told to wait for him, employee tries to come to let him know (and I said, I can tell him), she had people that were next—She’s the one who told us to wait for manager. I told him what she told us, he said, she was in training and that all was well, since we booked 3rd party there was a certain way of doing things. Jose was very nice, respectful and he took care of us right away — he did let her know to hold on while I was explaining already. I do know the employees name, but I would rather not give out the name. My thing is, we have stayed here several times, it was a busy weekend - not discrediting anyone- I am just bringing this up, summer is starting, it’s not going to get any easier. Training is important so is customer service.