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Rating 10 - Excellent. 452 out of 1004 reviews" "
10 - Excellent
452
Rating 8 - Good. 275 out of 1004 reviews" "
8 - Good
275
Rating 6 - Okay. 134 out of 1004 reviews" "
6 - Okay
134
Rating 4 - Poor. 68 out of 1004 reviews" "
4 - Poor
68
Rating 2 - Terrible. 75 out of 1004 reviews" "
2 - Terrible
75
8.0/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
carla
Travelled with family, Travelled with family and small children
Thank you for your review. We are upgrading our TV’S gradually and I have noted your comments and this is one of our rooms that is getting the upgrade. I look forward to you returning to see the upgrades and enjoy all the amenities we have to offer.
The young man at the stand seemed friendly and approachable. The food area was attended to by a young lady who was constantly restocking everything in a timely manner.
Yamile
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your wonderful review it is greatly appreciated.
Me and my family had a awesome time here everything was perfect love the breakfast too definitely coming back here
Anita
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your wonderful feedback it is greatly appreciated.
8/10 Good
Shaundrai, Grand Prairie
Travelled with family
28 Mar 2024
Liked: Cleanliness, staff & service, amenities
The property was nice as well as the staff. The only problem that I had and I know others did as well was the key card to the doors. I had to go to the front desk twice during a 4 day stay. We struggled each time when trying to get into the room. The cards were programmed twice. That was frustrating especially after check in when you just got off the highway from traveling over 5 hours.
Shaundrai
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback it is greatly appreciated.
Thank you for your review it is greatly appreciated.
6/10 Okay
McKayla kae
Travelled with family
26 Mar 2024
Liked: Cleanliness
Wish I was in a room where there was no dogs around us, so loud with all the barking. An hot tub was worthless
McKayla kae
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback it is greatly appreciated. I am sorry for the noise
8/10 Good
remon
Travelled with family, Travelled with family and small children
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
Pool wasn't heated, only 1 dryer available and no free toothbrush or toothpaste available at front desk.
remon
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
I am sorry the pool wasn't working I am looking into this issue.
6/10 Okay
Lori
Travelled with family and small children
21 Mar 2024
Disliked: Property conditions & facilities
Breakfast staff used their fingers without gloves, to clean the utensils off into the community breakfast food, hard boiled egg was raw. Pool was not heated and knob was missing from hot tub so no jets. Many bright lights around the property, safe but difficult for blocking it all out at night. No complementary coffee or tea in dinning room. No maid service on our second to last day.
Lori
Stayed 5 nights in Mar 2024
Response from General Manager on 2 Apr 2024
I am sorry you didn't enjoy the breakfast I have handled your concerns with the staff and this has been resolved. Thank you for your feedback.
10/10 Excellent
Janise
Travelled with family and small children, Travelled with pets
Had a light fixture fall on me and my wife while in the elevator, manager claims they’re not liable for anything that happens in the elevator.
Well I guess I’ll be escalating this to TDLR since the hotel apparently doesn’t take responsibility for their own elevators. On the good note
Jason the host was the only genuine person there . Every one else seems to hate there time at the hotel giving attitude for no reason.
Adrian
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. I am sorry for the inconvenience I have communicated with the staff to improve this.
8/10 Good
Pablo
1 Mar 2024
Pablo
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Apr 2024
Thank you for your response it is greatly appreciated.
10/10 Excellent
Denise
Travelled with family, Travelled with family and small children
Great for families, stayed here with my three little ones and they enjoyed it so much. You can walk to the beach. Safe and very clean hotel. We will be back! Ohhh and the breakfast was AWESOME! Very crowded and not a lot of seating but overall cannot complain.
Denise
Stayed 1 night in Feb 2024
Response from General Manager on 2 Apr 2024
Thank you for your wonderful feedback it is greatly appreciated.
Unorganized staff. I was sent to a room where the entire floor was under construction. I had to request to be moved. House keeping did a partial cleaning, either do it all or stay away.
Sean
Stayed 4 nights in Feb 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback I am sorry we have been doing construction to better provide a updated space for our guests. I look forward to you returning to see the wonderful changes we have made.
Airborne toxins were present because of rooms being renovated. Breathing in airborne toxins truly is a deal breaker for me. I was told that a manager would contact me about my request for a discount on my room. Perhaps it was simply an oversight or the person working the desk lied to me. I believe I should have been refunded my payment because of the airborne toxins; but, management and staff simply expected me to be happy breathing in toxins and go on my way with no complaint.
Dennis
Stayed 1 night in Feb 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback I use your feedback to better improve our property.
10/10 Excellent
Sarah
Travelled with family, Travelled with family and small children
11 Feb 2024
Liked: Cleanliness, staff & service
Overall happy with our stay, only thing that could have been better was if the room was ready for us. We got a room with two beds and a fold out. The room was for six, two adults and four children. It would have been nice if the blankets and pillows were in the room and ready for us. Overall it was a nice stay but the pictures compared to reality were not the same.
Sarah
Stayed 1 night in Feb 2024
Response from General Manager on 2 Apr 2024
Thank you for your comments they are greatly appreciated.
Thank you for your Feedback it is greatly appreciated.
8/10 Good
Steven, San Antonio
6 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is run down but it is clean.
Steven
Stayed 3 nights in Feb 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback it is greatly appreciated.
10/10 Excellent
Verified traveller
31 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Good value
The staff at the front desk was excellent and gave amazing service
Jessica, was so wonderfully helpful and through her assistance and the help of her manager they warned us of a scam we were about to be victimized by while trying to buy concert tickets. We are so thankful for their assistance, they had our backs.
We enjoyed our stay here very much, everything was clean and very quiet.
Verified traveller
Stayed 2 nights in Jan 2024
8/10 Good
Deborah
Travelled with family
20 Jan 2024
Liked: Cleanliness, staff & service
Clean, comfortable room, great breakfasts. The bad, pool and hot tub closed the whole week I was there (one of the main reasons I chose this hotel). At checkin I was told they might be open in 3 days, or by the weekend. Any time I went to check I was told "We dont know". Sadly, I never got to use hot tub at all.
I would have rated this hotel as excellent but the free breakfast needs a little fine tuning. Otherwise a nice hotel. You gotta look hard for the entrance though, it is a little tricky.
Property was two blocks from the beach. A giant condo building was between beach and hotel.
William
Stayed 3 nights in Dec 2023
4/10 Poor
Kyle
Travelled with family
4 Jan 2024
The swimming pool and hot tub were closed for maintenance (unknown at the time of booking). The jetted bathtub in my room didn’t work. The room door handle would stick, making it difficult to open the door.
Nice view from the top floor we could see the beach😁
Stephanie
Stayed 1 night in Dec 2023
8/10 Good
Lonnie
Travelled with partner
1 Jan 2024
Liked: Cleanliness, staff & service
Limited options for tv and channels. Pool under renovation. Entrance to property difficult to see from the road. Exiting the parking lot to busy main road crosses bicycle lane. People riding the wrong direction on bicycle lane makes pulling out dangerous especially at night.
Advertised heated pool unavailable without warning
Bad circumstances collided. We booked the hotel specifically because of the advertised heated pool only to arrive and find the pool under construction. Then we found out only two housekeeping staff showed up so the room was delayed. We wound up going elsewhere because we wanted the heated pool for the kids. If a major advertised amenity is unavailable, there should be some warning on the website (even checked the hotel website prior to booking through hotels.com. The hotel may be plenty nice otherwise but we spent money for something that was unavailable.
Pool was torn up- no idea this was going to happen. Lobby bathrooms not working. Room given wasnt what was booked. Moved to another room that smelled like paint. Shower broken. Very poor place to stay