Search Motels in South Pacific Coast

"We booked this hotel for a quick stay after a long days bus ride. At time of booking a message was sent to management letting them know that our arrival to the hotel would be late as there was a lengthy bus ride and as the expedia app explained late check in was available as per availability whatever that means. The hotel responded a little later that late check in would not be possible and sorry for the inconvenience. Inconvenience? We were only a few hours from our destination at this point...