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Reviews of Sunray Tahoe Hotel

2.5 out of 5
Sunray Tahoe Hotel
2659 Lake Tahoe Blvd, South Lake Tahoe, CA

Reviews

4.4
Rating 10 - Excellent. 12 out of 318 reviews" "
Rating 8 - Good. 36 out of 318 reviews" "
Rating 6 - Okay. 76 out of 318 reviews" "
Rating 4 - Poor. 81 out of 318 reviews" "
Rating 2 - Terrible. 113 out of 318 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

4.0/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Melany

Stayed 1 night in Feb 2022

2/10 Terrible

Alexandra Nichole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was closed, no one there ever to check us in. No one answered the phone but is still allowing people to make reservations. Absolutely filthy grounds.
Stayed 1 night in Nov 2021

2/10 Terrible

Conrad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

4/10 Poor

TRAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was there in 8/20/21. I booked for 2 nights. There was and still has been a raging wild fire at the time. I wanted to cancel the booking but I could not because it passed the cancellation date (8/17/21). I finally got to the hotel on the 20th because I did not want to waste my money. However, the air quality was and still has been hazardous, so due to my mom’ health concerns, we had to leave the next morning. I talked to the front desk man if we could get the refund for the second night. He told me to contact Expedia. I called Expedia in that evening, the agent was nice and he said Expedia approved for the refund. He also called the hotel to tell them about that, but the front desk did not answer. He even left a voice message for them. Next morning, we left the hotel and the area first thing because the air quality is getting even worse. I stopped by front desk, but they were not there. I called the hotel later afternoon for 4 times at various time, but no one picked up. I also left the voice message. I understand that I may not get refunded. But, a word from the hotel would be nice rather than being treated with silence. Super disappointed with customer service. Will never stay there again.
Stayed 2 nights in Aug 2021

6/10 Okay

Cristian

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE ITS NOT SAFE!
BEWARE!! Apsolutly horrible and disgusting, we left immediately and the owner said he was gonna give a refund and never did. Very horrible and smelly and sticky sheets were not clean and floor smelt like mold!!! Beware!!
Stayed 1 night in Aug 2021

8/10 Good

Alicia

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 1 night in Aug 2021

4/10 Poor

Ronald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay.
The place was a dump The accommodations were in poor repair the walls was dingy and crack bathroom shower handles was missing screws and falling off. The carpet in my room was filthy.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s terrible
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The bedding and pillows were high hotel quality. The place is i. between remodeling. They were short staffed. But its fine if youre busy all day and need a place to sleep. Plentiful parking. Wifi works at this place compared to other places that says free and doesnt work.
Stayed 1 night in Jul 2021

6/10 Okay

Oliver

Stayed 2 nights in Jul 2021

2/10 Terrible

Elvira

Stayed 2 nights in Jul 2021

4/10 Poor

Dustan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service
The manager made sure our room was clean upon request before we arrived.
Stayed 1 night in Jul 2021

2/10 Terrible

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was stuff on the sheets in one room ! It was a horrible place to go!!
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in terrible condition. Not up kept at all. The electrical plugs did not work. Not enough towels for guess. The continental breakfast was never to be had. I will never stay at the property again nor recommend.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful, dirty, disgusting, sketchy people on the property, advertises breakfast there was nothing, no room service for room cleaning, no towels , room was not serviced. Had to ask for towels both days. Scary people around the property. Bug crawled across bed. Room smelled awful. Will never stay again!
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised Expedia had this kind of property as a hotel option. The property was dirty both outside and inside the room. I did not feel safe staying there but we had limited options on finding another hotel on a busy weekend.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is very dirty and the crackheads living in the hotel tried to come in my room. Note to self never stay here again.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrible place to stay. I believe the residents that stay there take turns manning the office. You always have to use a phone outside the door to get help. I had to call the police while staying there for domestic violence on the next door neighbor. The location was great but the motel quality seemed like I was in the worst part of town. I don’t recommend this place to anyone.
Stayed 5 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They had only two person working in a very busy day. The same person who was working in the front desk, was the same guy who was housekeeping. He is a hard worker but the property have no condition to stay open in busy days.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not even stay here I got out of the car and walked to the room and that’s all it took for me to feel unsafe staying there. There was several people that were on drugs staying there full time. Many busted up cars partially taken apart in the parking lot. I would never recommend stay here if you have a family.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All tore up and lots of trash around the property
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

4/10 Poor

Piotr

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Fix gap under door
Well we can say this the room that we stayed in the door needs a bottom trim because the gap between the bottom of the door and the floor itself is so big that a regular size rat can fit underneath it
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dont do it
Not somewhere you want your family to stay, dirty broken items in room. People screaming outside of room at all hours of the night.
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty had to wait a day to get towels. I got a non smoking and cigarettes were everywhere it was disgusting and there was mold above the shower in the shower did it turn off completely
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager cancelled my room card after stating my card am was declined. I showed him my receipt. I would not reccomend SunRay to anyone.
Stayed 1 night in Jun 2021

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, room comfort
Waste of money and not safe
The hotel had stains in the bathroom and shower, the water when showering got super hot then super cold. I was constantly adjusting which was very bothersome. There was a few bugs in the room, the front door had tape on it to keep the cold and critters out. Which didn't work well. You could hear everything from crying kids that were not happy to the neighbors talking. Over all this was not worth the stay or the money we paid. We didn't feel safe staying there.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I went to check in at 5 pm and there was no one in the office. No one answered the phone or the referral phone number to call for emergencies. There were vagrants hanging out in the parking lot. As a single woman, I did not feel safe for myself or my property in my car. I went to find another hotel room. I NEED TO PURSUE A REFUND DUE TO NOONE BEING AVAILABLE AT THE OFFICE CAUSING ME TO SEEK ANOTHER HOTEL. PLEASE ADVISE!!!!!
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The low price is not enough to make up for the unkept property. The hotel is near good food which helps. Not a good vibe for families. We will not be going here again.
Stayed 1 night in Jun 2021

2/10 Terrible

Judy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay not recommended for the price rip off
It was BAD!!! Not clean, broken bathroom door did not shut, leaking facets, people doing drugs outside, a pit bull greeted us with a not so friendly hello in a hotel that is not supposed to have pets!! Garbage everywhere. Bodley function Stains on the sheets. No towels to take a shower!!! The door keys that they gave me did not work!!! Broken concrete walkways are a trip hazard. The rooms stunk like musty smoke that permeated our clothes and hair. The hotel staff was no where to be found to even ask for a different room or a refund!!! Very over priced!!!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 1 night in Jun 2021

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed sheets & pillow cases are dirty. the whole building needs attention, i ended up getting another hotel nearby. this place is total disappointment!
Stayed 1 night in Jun 2021

2/10 Terrible

Helina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don't ever book this hotel. The customer service is horrible. No cold water, nothing worked. Lobby is locked, you need to call their number and wait for someone to show up. The front desk guy was rude! Do yourself a favor, stay away from this hotel. I've read their bad review, just bc we booked last minute and only this one still had room available, i lived with regret!
Stayed 1 night in Jun 2021

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Wifi and the room key stopped working with no way to get in touch with manager for another.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Definitely not how it is advertised the bes almost uo to the tub and there was no hot water to fill.the jacuzzi tub it has cracks around the outside if it there is no front person so no one to even call to complain to about the hot water for the tub the young man who checked us in wasnt very personable do to being in a hurry the room lookes old ans out dated Definitely not worth rhe money i paid for it the shower door didnt close all the way and rhe hot water to take a shower waa just warm ans got cold fast not a happy stay at all
Stayed 1 night in Jun 2021

2/10 Terrible

Atul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever stayed at
Worst hotel we have ever stayed in... the bathroom shower was clogged and now fan in the bathroom... The bed were not changed... it looked like they were just done from the prior night... The room was not vacuumed... the fire place glass was broken... overall experience was very bad/
Stayed 1 night in May 2021

6/10 Okay

Sally

Liked: Staff & service
Disliked: Property conditions & facilities
Barely Hospitable
Sunray Hotel is a highway motel in need of repair and maintenance. The price and location are convenient. However, the light and TV fixtures were unstable and wobbly, the power cords unplugged and difficult to find outlets for, the outlet plates were coming off the walls, there was brown splatter opposite the toilet that I wiped off because I was disgusted, and there was no hand towel rack, wifi, or coffee/tea setup. The outside building had water leaks and broken floor tiles. The office is closed. You have to call to get service.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough towels. Towels were dirty. Room was dirty.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location, cute honeymoon suite. I booked this room for the spa tub.. unfortunately it didnt work, bummer. Shower nobs were close to broken; couldnt get the cold water on the first night. Shower head also sprayed at the wall from hookup. You can tell people live out of this place. With a few updates this place can be really great! Bed was nice..
Stayed 2 nights in May 2021

6/10 Okay

cary

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2021

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room and be prepared not to sleep
Got a room for family in town and I regret it. This place is a dump and super dirty. Motel 6 would have been a four star compared to this place. Super dirty is all I can say. Staff seemed ok but I apologized to family that had to stay here. It's the cheapest but I would suggest somewhere else.
Stayed 4 nights in Apr 2021

10/10 Excellent

Brittlynn

Liked: Cleanliness, property conditions & facilities, room comfort
Internet isn’t that great. Tv didn’t work either. Cute room. Heated bathrooms floors. And a fireplace. Great outdoor area in the front.
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor example of hotel room.
Room was in a bad state of repair, electric cables everywhere, exposed electrical plug outlet, dirty bathroom.
Stayed 1 night in Apr 2021