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Reviews of Holiday Inn Express South Burlington, an IHG Hotel

2.5 out of 5
Holiday Inn Express South Burlington, an IHG Hotel
1720 Shelburne Rd, South Burlington, VT

Reviews

8.6

Excellent

Rating 10 - Excellent. 491 out of 1003 reviews" "
Rating 8 - Good. 330 out of 1003 reviews" "
Rating 6 - Okay. 109 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Wish the pool had towels available.
Stayed 1 night in Mar 2024
Response from NIcole W. on 11 May 2024
Dear Brittany, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed your stay. We are happy to hear that you found our property to be clean. We appreciate you also letting us know where we fell short. We apologize for any inconvenience caused by the lack of pool towels on the pool deck. Please know that your feedback is invaluable to us and will be shared with management in effort to ensure a better guest experience moving forward.

10/10 Excellent

Scott

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and in good condition. Staff was very pleasant and helpful. Room was clean and updated. Would stay here again.
Stayed 1 night in May 2024
Response from Nicole W. on 4 May 2024
Dear Scott, Thank you for taking the time to share your feedback. We appreciate your lovely review and are thrilled to hear that you enjoyed your stay. We would love to have the opportunity to welcome you back for a future stay. Warm Regards, Nicole

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Apr 2024
Response from Nicole W. on 26 Apr 2024
Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and would love to welcome you back for your next visit to the Burlington area.

10/10 Excellent

Myla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff (especially the dream team Rohan and Nicole) were absolutely lovely, and any staff we encountered in the halls were exceedingly pleasant and welcoming. They even gave us eclipse glasses! The room was spotless even when my mom went around with a clorox wipe just in case (literally the wipe stayed white, even on top of the headboard where no one cleans), and it was quiet and comfortable. I intend to return, and I HIGHLY recpmmend this hotel to anyone visiting the Burlington area.
Stayed 3 nights in Apr 2024
Response from Nicole W. on 15 Apr 2024
Dear Myla, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that we were able to provide a quiet and comfortable stay! Please know that your feedback is invaluable. We appreciate your wonderful comments about our hotel and team. We work hard and love what we do! We are so happy that showed through. We would love to have the opportunity to serve you again. Sincerely, Nicole W.

10/10 Excellent

Monica

Stayed 2 nights in Apr 2024
Response from Nicole W. on 4 May 2024
Thank you for your wonderful review! We would love to welcome you back for a future stay!

10/10 Excellent

Eric

Stayed 2 nights in Apr 2024
Response from Nicole W. on 4 May 2024
Thank you for your wonderful review! We would love to welcome you back for a future stay!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were especially gracious and accommodating during the busy solar eclipse stay. Erin, in management was in particular a huge help to my family as we navigated the area. Erin is a true asset to the Holiday Inn Express. Highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Nicole W. on 13 Apr 2024
Dear Paul, Thank you for taking the time to share your experience with us at Holiday Inn Express South Burlington. We are thrilled to hear that you enjoyed your stay. We appreciate your wonderful comments about Aaron, our General Manager. We couldn't agree with you more! We are so lucky to have her. Sincerely, Nicole W.

10/10 Excellent

Shane

Stayed 2 nights in Apr 2024
Response from Nicole W. on 4 May 2024
Thank you for your wonderful review! We would love to welcome you back for a future stay!

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean and comfortable. Great breakfast and amenities. Unfortunately, the room heater and air conditioner was so loud we had to unplug it and our room got very cold. It was impossible to sleep with ut on thumping and making a racket. Staff was nice.
Stayed 3 nights in Apr 2024
Response from Nicole W. on 10 Apr 2024
Dear Jennifer, Thank you for taking the time to tell us about your recent stay with us. We are delighted to hear that we were able to provide a comfortable stay. We are so happy you enjoyed breakfast and our other amenities. We are so sorry the heating unit in your room did not meet expectations. Please know that your feedback is important to us. We will share your comments with management to ensure the heating unit is operating properly. Sincerely, Nicole W.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff did a great job with a full house during the days of the April 2024 eclipse. Thanks for all of your hard work.
Stayed 1 night in Apr 2024
Response from Nicole W on 10 Apr 2024
Dear Mary, Thank you for taking the time to share your experience with us! We are thrilled we were able to be apart such a memorable experience! We appreciate your positive comments about our team. We certainly work hard but enjoy every step. It was a pleasure having you stay with and we would love to welcome you for future stays to the Burlington area. Sincerely, Nicole W.

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NIcole W. on 7 Apr 2024
Dear Karen,Thank you so much for your wonderful review. We are thrilled to hear that you enjoyed your stay with us. We looked forward to welcoming you back soon. Sincerely, Nicole W.

6/10 Okay

Kelsey

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not like that lights above the closet, tv, and bed were on without us asking or being told how to turn them off. Took us about 20 minutes to figure it out and we were trying to get to sleep. I was also told pool closed at 10pm but alls we could hear from our room was what sounded like teenagers yelling while jumping and playing in the pool. Again this kept us up when we had a cheer competition for 9:00am and drove 3 hours to get here. There was also no tissues but empty tissue containers. And with only one elevator available it made it a hassle with waiting and walking all around to get to the only working one.
Stayed 1 night in Mar 2024
Response from Nicole W on 3 Mar 2024
Dear Kelsey, Thank you for taking the time to tell us about your experience at Holiday Inn Express South Burlington.I want to begin by apologizing for the insolvencies you faced during your stay. Please know that your feedback is extremely valuable to us and will be shared with leadership. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Nicole W.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean, nice staff, good indoor pool (kids had fun).
Stayed 2 nights in Feb 2024
Response from Nicole W on 25 Feb 2024
Dear Jason, Thank you for your wonderful review! We appreciate your positive comments about our hotel and staff. We also love to hear that the kids had fun! We would love to have the opportunity to serve you again in the future. Sincerely, Nicole W.

8/10 Good

Paul

Stayed 2 nights in Feb 2024
Response from Nicole W on 20 Feb 2024
Dear Paul, Thank you for your review! It was a pleasure having you stay with us and we look forward to your next visit! Sincerely, Nicole W.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski trip
Recently remodeled. Excellent hearty breakfast with gluten free options. Our room was well appointed and clean. Hot tub spa felt good after skiing. All the staff was well trained to be friendly and proactively helpful.
Stayed 4 nights in Feb 2024
Response from Nicole W. on 13 Feb 2024
Dear Ray, Thank you for your wonderful review! We appreciate your positive comments about our hotel and staff. It was an absolute pleasure to host your group and we would love you welcome you back during your next trip to the Burlington area! Sincerely, Nicole W.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole W. on 8 Feb 2024
Dear Bernard, Thank you for taking the time to leave us a wonderful review! It was a pleasure having you stay with us and we look forward to hosting you again in the future. Sincerely, Nicole W.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were extremely clean and the breakfast was great. My only complaint would be the green water in the hot tub. Other then that it was a great experience.
Stayed 2 nights in Feb 2024
Response from NIcole W. on 5 Feb 2024
Dear Amanda, Thank you for taking the time to share feedback with us about your recent stay. Thank you for your positive comments about our hotel and breakfast. We are so sorry to hear that the hot tub did not meet expectations. We will share your feedback with leadership. Sincerely, Nicole W.

6/10 Okay

Tamarra

Travelled with partner
Liked: Cleanliness, amenities
I didn’t like that in our room to turn on the heat it was through the fan the same fan that the air conditioned came out. It was so loud that I couldn’t sleep and it would constantly flip between cold and hot air. I did ask for some bed sheets and they provided that which helped. Apart from that the room is perfect, the pool and hot tub is great and I love the breakfast. I hope that they can fix the heating situation in the rooms.
Stayed 1 night in Feb 2024
Response from Nicole W. on 4 Feb 2024
Dear Tamarra, Thank you for taking the time to share your experience with us. I am so sorry to hear that the heating unit did not meet expectations. Your feedback is very important to us. We will share your comments with leadership in hopes of improving the guest experience moving forward. We would love to have the opportunity to host you again in the future. Sincerely, Nicole W.

10/10 Excellent

Brendan T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NIcole W. on 16 Jan 2024
Dear Brendan, Thank you for your great review. It was a pleasure having you stay with us! We would love to welcome you back for your next visit.Sincerely, Nicole W.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Room was very clean and beds were soo comfy!
Stayed 1 night in Jan 2024
Response from Nicole W. on 15 Jan 2024
Dear Nick, Thank you for taking the time to share your experience with us. We appreciate your positive feedback about our hotel. It was a pleasure having you stay with us. We look forward to welcoming you back for your next visit. Sincerely, Nicole W.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from NIcole W. on 12 Jan 2024
Dear Dominique, Thank you for your wonderful review! it was a pleasure having you stay with us and we look forward to welcoming you back for your next visit. Sincerely, Nicole W.

10/10 Excellent

patricia

Stayed 11 nights in Dec 2023
Response from NIcole W. on 24 Jan 2024
Dear Patricia, Thank you for your wonderful review. It was a pleasure having you stay with us. We look forward to hosting you again. Sincerely, Nicole W.

6/10 Okay

Jonathan, Montreal

Travelled with family
Liked: Cleanliness, amenities
At check-in, we requested a quiet room far from the elevators, and they gave us a room that was right next to the elevator so we had to go down and switch rooms. The heater and AC unit are very loud also. The only other negative aspect was that we could hear every single movement of the people staying above us. Squeaky beds and floors. Breakfast buffet was good and plentiful.
Stayed 2 nights in Dec 2023
Response from Nicole W on 7 Jan 2024
Dear Jonathan, Thank you for taking the time to share your experience with us. I am so sorry to hear about the inconveniences you faced during your stay. We value your feedback and will share it with leadership to prevent issues like this in the future. Thank you again for your feedback. Sincerely, Nicole W

8/10 Good

Muhammad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Old and noisy heating and cooling units need replacing.
Stayed 7 nights in Dec 2023
Response from Nicole W on 7 Jan 2024
Dear Muhammad, Thank you for taking the time to share your experience with us. I am so sorry to hear that the HVAC unit in your room did not meet expectations. We will share your feedback with leadership to prevent issues such as this moving forward. Sincerely, Nicole W

10/10 Excellent

Richard, Palmyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast wasn’t too good.
Stayed 1 night in Nov 2023
Response from Nicole Welch on 5 Dec 2023
Dear Richard, Thank you for taking the time to share your experience with us! I am sorry to hear that breakfast did not meet expectations. We'll share this feedback with our team members and use it as an opportunity for improvement in the future. It was a pleasure having you stay with us and we look forward to welcoming you back in the future.Sincerely, Nicole Welch

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel, pool area smelt a little funky. Hotel was clean and staff was friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Lilly on 28 Nov 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the staff are so friendly and efficient. Always asking if they can be of help. The rooms are always clean and inviting...and they leave the lights on for you!
Stayed 1 night in Nov 2023
Response from Nicole Welch on 21 Nov 2023
Dear Collette, Thank you for sharing your experience with us! We appreciate your positive comments about our hotel and staff. It was a pleasure having you stay with us. We look forward to your next visit!Sincerely, Nicole Welch

10/10 Excellent

Louis M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower..
Stayed 2 nights in Nov 2023
Response from Nicole Welch on 5 Dec 2023
Dear Louis, Thank you for taking the time to share your experience! We are so happy you enjoyed the shower. We are looking forward to welcoming you back at the Holiday Inn Express, South Burlington.

10/10 Excellent

Johanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole Welch on 5 Dec 2023
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit! Sincerely, Nicole Welch

10/10 Excellent

beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nicole Welch on 18 Nov 2023
Dear Beth, Thank you for your great review. It was a pleasure having you stay with us. We look forward to welcoming you back in the future. Sincerely, Nicole Welch

8/10 Good

Clay

Stayed 1 night in Nov 2023
Response from Nicole Welch on 5 Dec 2023
Thank you for taking the time to provide your feedback! It was a pleasure having you stay with us and we look forward to your next visit! Sincerely, Nicole Welch

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nicole Welch on 15 Nov 2023
Dear Carmen, Thank you for your great review! It was a pleasure having you stay with us and we look forward to welcoming you back in the future! Sincerely,Nicole Welch

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and big and well laid out. Bud was very comfortable. Only issue was the tub not draining. Not fun taking a shower in 3inches of cold water.
Stayed 1 night in Nov 2023
Response from Lilly on 17 Nov 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. I'm very sorry you had to deal with a clogged tub! I will speak to maintenance and have them take care of this.Thank you for staying with us and we hope you will return soon

10/10 Excellent

Cordie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Nicole Welch on 12 Nov 2023
Thank you for your great review! We appreciate your feedback of our hotel and are delighted we were able to provide a comfortable experience. We look forward to welcoming you back during your next visit!Sincerely,Nicole Welch

10/10 Excellent

Matt

Liked: Amenities
Friendly service and clean
Stayed 1 night in Nov 2023
Response from Nicole Welch on 12 Nov 2023
Thank you for your wonderful review! We appreciate your comments about our staff and hotel. We look forward to welcoming you back at the Holiday Inn Express, South Burlington.

10/10 Excellent

eric

Stayed 1 night in Nov 2023
Response from Lilly on 28 Nov 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 Good

Hugues

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Nicole Welch on 7 Nov 2023
Thank you for your review. We look forward to welcoming you back at the Holiday Inn Express, South Burlington!

10/10 Excellent

Harwinder

Stayed 2 nights in Nov 2023
Response from Lilly on 28 Nov 2023
Thank you for taking the time to leave us your review! We're glad you enjoyed your visit to South Burlington. We appreciate you choosing Holiday Inn Express, South Burlington VT and look forward to welcoming you back in the near future.

10/10 Excellent

Max

I visit Burlington a lot and this is a great hotel. Nice room and great bathroom.
Stayed 1 night in Nov 2023
Response from Lilly on 6 Nov 2023
Hi MaxThank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 Okay

Riley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lilly on 30 Oct 2023
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

6/10 Okay

Robert

Stayed 1 night in Oct 2023
Response from Lilly on 30 Oct 2023
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Room Location Issue, Very Disappointed
After traveling all day, arrived to find out the only room they said they had was on the 5th floor but the one elevator they had which went to the 5th floor was broken. The other elevator only goes to the 4th floor. So we had to take the elevator to the 4th, walk across to the other side of the floor and walk up the stairs with our luggage. Mind you I have a bad knee and was wearing a brace and my partner’s arm was in a sling from a shoulder injury. I told the desk clerk and asked if there were any other room and she said no. However a couple checked in right behind me so apparently there was at least one other room. I was quite upset especially since the room was $430. I felt trapped in my room since going up and down stairs is too much on the knee. We ended up not going out for dinner and eating the snacks we had brought for the car. Although I was very unhappy with my experience, I will say the room, hotel, & breakfast were satisfactory.
Stayed 1 night in Oct 2023
Response from Lilly on 23 Oct 2023
Hi JenniferWe are sorry for the inconveniences you had while staying with us, but we do appreciate your positive comments about our hotel. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with the hotel. I was upset they didn't clean my room but they made it right.
Stayed 2 nights in Oct 2023
Response from Lilly on 18 Oct 2023
HI Jennifer!Cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards, but we do appreciate your positive comments about our hotel. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and nice hot breakfast
Hotel was busy when we arrived at around 7 pm and room not ready. Several guests were waiting for rooms. We were told an hour wait but they called housekeeping shortly after and we were able to get a room in less than an hour. Staff was very considerate and professional
Stayed 1 night in Oct 2023
Response from Lilly on 16 Oct 2023
Thank you for taking the time to share your experience with us at Holiday Inn Express, South Burlington! Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. Thank you for staying with us and we hope you will return soon.

8/10 Good

ALAN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lilly on 16 Oct 2023
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

2/10 Terrible

Kerri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff did their best but this property was miserably overpriced for the what we received. Our room smelled like wet dog. The jacuzzi was, and I mean this literally, green and lukewarm. There are no movies to watch on tv. I paid almost 500 a night. For what? No idea and won’t be returning.
Response from Lilly on 16 Oct 2023
Please accept our sincere apologies for the unpleasant experience. Our goal is to provide superior service to all of our guests, and we clearly fell short. We regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

10/10 Excellent

Colleen

Stayed 1 night in Oct 2023
Response from Lilly on 3 Nov 2023
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to welcoming you back in the future.

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a block or so east of Times Square.
Stayed 1 night in Oct 2023
Response from Lilly on 16 Oct 2023
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

6/10 Okay

Vera

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The cleaning staff was really bad . Our room was not cleaned any day . we had to go get towels .. coffee every night
Stayed 7 nights in Sep 2023
Response from Lilly on 13 Oct 2023
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.