Serves lunch and dinner

Reviews of Best Western Plus Windjammer Inn & Conference Center

2.5 out of 5
Best Western Plus Windjammer Inn & Conference Center
1076 Williston Rd, South Burlington, VT

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1006 reviews" "
Rating 8 - Good. 278 out of 1006 reviews" "
Rating 6 - Okay. 90 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Property conditions & facilities
Very nice that this hotel is also with the Windjammer restaurant.
Stayed 1 night in May 2024

10/10 Excellent

Thomas, Cape Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and staff
Stayed 1 night in May 2024

8/10 Good

Arlis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lamp on the desk did not work. The wakeup call was a 1/2 hour late. The shuttle driver was great and availability of coffee was much appreciated.
Stayed 1 night in May 2024

10/10 Excellent

Colleen

Stayed 1 night in May 2024

8/10 Good

Katharine

Decent hotel, nice staff and good breakfast. However the walls are paper thin and you can hear people walking down the hallways.
Stayed 1 night in May 2024
Response from Savannah- Front Desk Supervisor on 19 May 2024
Thank you for taking the time to share your experience with us. It's great to hear that you appreciated our staff and enjoyed the breakfast offered at our hotel. However, I'm sorry to learn about the noise issues you experienced due to the thin walls. We understand how important a quiet environment is for a pleasant stay, and I apologize for any inconvenience this caused.We are continually looking for ways to improve our guests' experiences, and your comments are always valued. We will take your feedback into consideration as we assess future renovations and updates to our facilities.Thank you once again for your review. We hope to welcome you back, offering a more serene and comfortable stay on your next visit.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in May 2024
Response from Savannah- Front Desk Supervisor on 19 May 2024
Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay with us. It's always great to know that our hard work is paying off. We strive to offer our guests the best experience possible, and your positive feedback is a great encouragement to all of our staff. We look forward to welcoming you back to our hotel in the future. Thank you again for choosing us for your stay!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Savannah- Front Desk Supervisor on 19 May 2024
Thank you for taking the time to complete our survey. We are saddened to hear that your stay fell below expectations. If there is something we can do to address your concerns, please contact us directly. Thank you again for choosing us, and we hope to get the chance to provide a more positive experience in the future!

2/10 Terrible

Aaron

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Location was good but our room smelt like old snatch
Stayed 1 night in May 2024
Response from Casey Johnson on 14 May 2024
Thank you for taking the time to share your review with us. It is disappointing to hear about your recent visit, as your stay was not typical of our high standards. Please accept our sincere apologies, as we strongly believe every guest should experience a five-star stay. We hope to have another opportunity to leave you with a better impression.Warm Regards,Casey JohnsonAssistant General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to all things in Burlington. Safe and clean. Overall, Excellent value.
Stayed 1 night in May 2024
Response from Savannah- Front Desk Supervisor on 19 May 2024
Thank you for taking the time to share your positive experience with us! We are so happy to hear that you enjoyed the location of our property during your stay with us. We hope to get the chance to host you again in the future. Thank you again for choosing us for your stay!

10/10 Excellent

Sabra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.
Stayed 1 night in May 2024
Response from Savannah- Front Desk SUpervisor on 9 May 2024
Thank you for the wonderful feedback about our staff. Our team strives to provide excellent service to all of our guests. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Savannah- Front Desk Supervisor on 5 May 2024
We appreciate you taking the time to complete the survey. Thank you for leaving us this review.

6/10 Okay

Kathline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They had very nice rooms and the only complaint at all is they have one elevator for this entire enormous building so the hallways are incredibly long . Not sure how someone with a handicap gets around tbh , the hallways are long !!!! They serve milk & cookies every night ; which is amazing, but some guests take like 5,6,7 baggies of 2 for themselves ( really rude and I watched them do this ) when I inquired as to whether there were more or not ( my own kids hadn’t made it down yet to the lobby ) the young front desk clerk was kinda rude about the exchange. She was the only one who treated me as tho I wasn’t welcome tbh ; all the rest of the front desk staff were amazing
Stayed 2 nights in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you for sharing your experience with us. We're sorry to hear that your stay fell short of expectation. We value your feedback and will discuss with our team how we can improve.

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at BW south Burlington. Room was huge, breakfast was incredible with plenty of options. The indoor pool was great. I would definitely stay again at BW when visiting Burlington
Stayed 1 night in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for sharing this positive feedback!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you for taking the time to leave us feedback.

10/10 Excellent

Sundi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, and not overly crowded. Wonderful heated pool. Close to everything!
Stayed 1 night in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us this feedback.

8/10 Good

Dwane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review.

10/10 Excellent

Monika

Stayed 1 night in Apr 2024
Response from Savannah- Front Desk Supervisor on 5 May 2024
Thank you so much for taking the time to complete our survey. We appreciate the wonderful review and hope to host you again!

10/10 Excellent

K David

Stayed 2 nights in Apr 2024
Response from Savannah- Front Desk Supervisor on 5 May 2024
Thank you for the 5 star review! We strive to provide excellent service to all of our guests. We are so glad to hear that you enjoyed your stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient
Stayed 1 night in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us this positive review.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
They were very prepared for the eclipse and even offered little gift bags for each room!
Stayed 2 nights in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for sharing your experience with us.

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were incredibly impressed with our entire experience at the hotel this past weekend. It was "eclipse weekend" and clearly the busiest weekend in Burlington history - ever? STILL everyone was friendly and helpful! STILL everything was clean and accessible.
Stayed 4 nights in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
We are so glad to hear that you enjoyed your stay with us. Thank you for sharing your Solar Eclipse experience.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
I’m staying here as my husband is in the hospital here. The hotel gave me a fabulous rate that I greatly appreciate since I’m going to be here a while
Stayed 1 night in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for sharing your experience with us.

8/10 Good

Dimitrios

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us feedback.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like the place would not stay there again
Stayed 2 nights in Mar 2024
Response from Casey Johnson on 3 Apr 2024
Thank you for taking the time to share your review with us. It is disappointing to hear about your recent visit, as your stay was not typical of our high standards. Please accept our sincere apologies, as we strongly believe every guest should experience a five-star stay. We hope to have another opportunity to leave you with a better impression.Warm Regards,Casey JohnsonAssistant General Manager

10/10 Excellent

Miguel, Mendon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you for taking the time to leave us this review.

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
It had everything I needed
Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you for taking the time to leave us this positive review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us this positive review.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review!

10/10 Excellent

Dr. Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review!

10/10 Excellent

Terry Dean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review.

10/10 Excellent

Laura

Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review!

8/10 Good

Patsy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We always stay at the BW when the rate is good. We will go back again.
Stayed 2 nights in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us a review! We look forward to hosting you again.

6/10 Okay

Rosemary

Travelled with family
Liked: Amenities, property conditions & facilities
Too noisy. Heard every little sound in and outside.
Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you for bringing this to our attention. We’re sorry that your stay fell short of expectations. We will discuss within our team ways to better serve our guests in the future.

10/10 Excellent

maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy access to downtown area
Stayed 2 nights in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you leaving us this positive review. We hope to host you again!

10/10 Excellent

Debra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i go to Burlington. They are really friendly and accommodating, breakfast is really good, and they have this nice little coffee machine in the lobby that makes a variety of hot beverages. There is also the Windjammer restaurant which is a nice place to eat, or have a beer in the upstairs bar.
Stayed 2 nights in Dec 2023
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for sharing your experience with us. We are so glad to hear that you enjoyed your stay.

10/10 Excellent

Debra

Stayed 1 night in Mar 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us this positive review.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, great location.
Stayed 1 night in Feb 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Brenden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and convenient. We were here for a concert at Higher Ground, and the proximity is fantastic. Will definitely stay again when we come back to Burlington
Stayed 1 night in Feb 2024
Response from Kelsey Sheridan, Front Office Manager on 29 Feb 2024
Thank you for sharing your wonderful review! We strive to continuously provide a great all-around experience and it is so important to us to hear we continue to deliver on those expectations. We thank you so much for highlighting the cleanliness throughout the hotel. Your comments validate the goal of providing superior customer service. We look forward to hosting you again soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Continental breakfast was very good.
Stayed 1 night in Feb 2024
Response from Kelsey Sheridan, Front Office Manager on 29 Feb 2024
Thank you for sharing feedback with us and other travelers. We appreciate you highlighting the cleanliness of our hotel, and mentioning our complimentary hot breakfast buffet. We would be happy to welcome you back again in the future.

10/10 Excellent

Shireen, Rutland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Restaurant's food and especially prices were outrageous. It is a Best Western for goodness sakes. Huge disappointment. Aside from that this was a good property to stay out for it's convenient location to the airport and shuttle.
Stayed 1 night in Jan 2024
Response from Kelsey Sheridan, Front Office Manager on 29 Feb 2024
Thank you for sharing a review about your recent stay. The Windjammer Restaurant itself has been a staple in Burlington for over 40 years and has built a highly acclaimed reputation for offering quality meals. I am so sorry to hear that the Windjammer fell below your expectations. Should you find yourself in the area again, we would be happy to welcome you back!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Savannah, Front Desk Supervisor on 27 Apr 2024
Thank you so much for taking the time to leave us this positive review.

8/10 Good

Kimberly

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly prices!! Cappuccino machine is great!
Stayed 1 night in Feb 2024
Response from Kelsey Sheridan, Front Office Manager on 29 Feb 2024
Thank you for your top-notch review! We are so glad you enjoyed our pet friendly accommodations. We are always thrilled to hear from a satisfied guest and are happy to hear you found our hotel to be set up well for you and your furry friend. We look forward to welcoming you back next time.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
All was good!
Stayed 1 night in Feb 2024
Response from Kelsey Sheridan, Front Office Manager on 29 Feb 2024
Thank you for taking the time to share your exceptional review! Providing a comfortable and enjoyable stay for our guests is always our top priority. We aim to create memorable experiences for our guests, and we're thrilled that you had such a positive one.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit.

10/10 Excellent

melhem

Travelled with family
Liked: Cleanliness
Nice
Stayed 1 night in Feb 2024
Response from Kelsey Sheridan, Front Office Manager on 29 Feb 2024
Thank you for taking the time to share your excellent review with us. We are so glad to hear that you had an exceptional experience in all areas of our hotel. We aim to provide a clean and comfortable stay, with a welcoming atmosphere. We hope to host you again in the future during your next visit to the Burlington area.