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Reviews of Hôtel & SPA Les Violettes

4 out of 5
Hôtel & SPA Les Violettes
Route de Thierenbach, Soultz-Haut-Rhin, Haut-Rhin

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 305 reviews" "
Rating 8 - Good. 103 out of 305 reviews" "
Rating 6 - Okay. 28 out of 305 reviews" "
Rating 4 - Poor. 5 out of 305 reviews" "
Rating 2 - Terrible. 5 out of 305 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spa
Calm environment, various hammams and saunas. Large bedroom but smells cigarette and strong detergent. Breakfast buffet was just ok, nothing amazing for a 4* hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

ETIENNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything, was amazing !
Stayed 7 nights in Jun 2023

10/10 Excellent

Rubens

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

olivier

Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 6 nights in Aug 2019

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway, scenic setting, great food
Stayed 1 night in May 2019
Response from Service Clients on 7 May 2019
Thank you for your stay and this nice feedback. Please come again !

8/10 Good

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spa hotel
Great setting, lovely room, very comfortable, excellent spa facilities
Stayed 2 nights in Aug 2018
Response from Service Clients on 4 Oct 2018
We thank you for your stay and this nice feedback. We hope to see you again.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Service Clients on 3 Jul 2018
Merci pour ce beau retour et à bientôt !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa facilities. Location is wrong on Google maps. It is a bit further up the road.
Stayed 1 night in Apr 2018
Response from Service Clients on 12 May 2018
Thank you for your stay and advice. We are pleased to learn that you enjoyed coming by us and hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small room - although offered a bigger ine, the new one didn't have a balcony
Stayed 10 nights in Aug 2017
Response from Violettes on 16 Aug 2017
Thanks for this note. And sorry for the room with no balcony. Best regards, the Violettes team.

10/10 Excellent

Ann, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay!
We had a suite with 2 king beds for 3 of us. The room was very spacious and designed with a partial wall between the two beds so as to allow for privacy between the two areas. We are had a large balcony overlooking the pool and mountains. It was very peaceful and relaxing to sit out on the balcony and enjoy the scenery. We had a very pleasant dinner in Brasserie Le V. The food was good and the portions generous. One of us tried Les pâtes du moment selon le chef/chef's special pasta (very flavorable) while the other two had salads (La salade de gambas rôtie au thym/Roasted prawn salad, with thyme and La salade de chèvre chaud, magret de canard fume/The Goat cheese salad, Smoked duck breast). We all enjoyed our dinners and had no room for dessert. The next morning we had the buffet breakfast (included in our room rate) sitting out on the terrace. There was more than enough to choose from....fresh fruit to make your own juice....warm baguettes and rustic breads....eggs, bacon, sausage, carved ham...cereals, different kinds of granola with lots of toppings...yogurts...cheeses...smoked salmon and cream cheese with all the accompaniments....croissants and brioche, as well as numerous hot and cold drinks. Our only regret was that we didn't spend more time at the resort. It would have been nice to have been able to partake of the spa facilities and pool. We would definitely recommend spending a few days at Les Viollettes.
View from our balcony
Patio Brasserie Le V

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
Just amazing backdrop and end to end experience!!!!

10/10 Excellent

C, Cheltenham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Great dinner on late arrival. Superb facilities, especially the pool. Good breakfast with a large selection to choose from.

8/10 Good

AD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival we were directed to rooms which were inadequate for the use of a wheelchair. They had been contacted in advance for confirmation that the room was wheelchair accessible Finally we were shown a room in the annexe which was fine and had all the requirments for us. The food was good if a little expensive but there were plenty of options locally. Pool area was excellent.

10/10 Excellent

Gino, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
A charming hotel in a beautifull location. Excellent restaurant as well. Highly recommended.

8/10 Good

Brew, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive
Great hotel in quiet location. Reception staff great. Wifi is a joke. Only available nearest office, can then receive but NOT send emails. Challenged the manager on this, he tried to explain it away as a security issue, and that I should be happy that google etc was available, then, end of conversation. Cannot afford to eat here, most entres start at E20 upwards, breakfast is E23 each. If you wish to eat, go back downhill and find somewhere affordable. We ate at the buffet a couple of hundred metres away, owned by same people, staff great, typical buffet though, but E14.95 buys all you can eat.

8/10 Good

Simon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
We travel from the UK to Italy every year and therefore often do a stopover before going through Switzerland. For many years we have picked hotels and been either dissapointed or unimpressed. This hotel broke the mould however. It was a fantastic overnight stay with lovely swimming pool, set in beautiful countryside but we could have stayed much much longer. The reception staff were very helpful and really made you feel welcome; we were the only english people there which I guess is a good sign. The only let down was the chaos of breakfast where service was not so great. Tip - use the hotel owned restaurant near the church down the hill, apart from a bizarre show in the middle of the meal, it was fantastic and about 1/3 the price of the hotel.

10/10 Excellent

Mery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, big Wellness & spa offering, outdoor pool and jacuzzi.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

nathalie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Frédéric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour très agréable et sympathique
Stayed 2 nights in Nov 2023

10/10 Excellent

KARINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charmant hôtel avec un spa et une piscine des plus agréables et un excellent dîner !
Stayed 1 night in Nov 2023

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Mike

Business traveller
Disliked: Staff & service, property conditions & facilities
Énorme déception !
Réservation au départ effectuée pour une personne. Nous avons appelés l’hôtel afin d’y ajouter une deuxième personne, chose faite. Lors de notre arrivée, en demandant bien si tout était réglé, on nous précisa qu’il ne restait que les taxes de séjour à ajouter. Le lendemain lors du Check out, quelle ne fut pas notre surprise quand on nous annonça des frais de 40€ supplémentaires pour la deuxième personne ayant séjourné dans la même chambre. Ce n’est pas tant les 40€ supplémentaires qui nous on dérangés mais le fait de cacher ces frais jusqu’au Check out en nous mettant devant le fait accompli. Autre problèmes, au vu du prix de la nuit, il serait bien d’accorder l’accès au spa plus longtemps que jusqu’au moment du Check out (soit 11h du matin), ou y indiquer clairement les horaires d’accès au moment du la confirmation de la réservation. Pour nous qui sommes arrivés tard la première journée, il ne nous aura finalement pas été possible de profiter de celui-ci. Être un minimum arrangeant aurait été un plus pour un hôtel spa 4*… Mais le fond de commerce est apparement basé sur les frais cachés et sur le fait prendre les clients pour des cartes bancaires sur pieds ! Dernière chose, le wifi défaillant est apparemment une chose connu de la direction… Mais là encore, aucune compensation ni même d’excuses. Juste un « oui on sait » Cet hôtel ne nous reverra clairement plus.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique!
Stayed 1 night in Sep 2023

8/10 Good

Corina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and its environment is very beautyful. Also the SPA. The dishes are very expensive and the portions are small. The variety of dishes is also little.
Stayed 4 nights in Aug 2023

6/10 Okay

Hideyuki

Business traveller
Disliked: Cleanliness
これで四つ星？
連泊はおすすめしません。 ハウスクリーニングは正午までであり、ゆっくり朝食をとり、部屋に戻ってきましても、クリーニングが終わっていない有様でした。 理由は正午までに終わらせなくではいけないとの事で、バスタオルをおいていきました。 またレストランスタッフも制服もなく、愛想もなく、さして美味しくもなく、これで四つ星ホテル？と。 ミシュランマークがありましたが、過去の話であり、星を無くしたなら、取るべきだと言えます。 二度と使う事はありません。
Stayed 2 nights in Jun 2023

10/10 Excellent

Matthieu

Stayed 1 night in May 2023

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Oleg

Stayed 1 night in Apr 2023

8/10 Good

Serge

Stayed 1 night in Apr 2023

10/10 Excellent

Basil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Pascale

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

8/10 Good

eric

Stayed 1 night in Feb 2023

8/10 Good

Karin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Schöne Zimmer, herrliche Umgebung, Saunen und Schwimmbad toll. Service sehr gut. Das richtige Hotel um aus zu spannen und um sich zu erholen.
Stayed 1 night in Oct 2022

10/10 Excellent

helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable découverte
Parfait séjour , lieu très beau propre et le personnel très gentils agréable. Vu magnifique et tout est de qualité...literie repas etc.... Je recommande ce lieu .
Stayed 1 night in Sep 2022

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Caroline

Stayed 1 night in Aug 2022

4/10 Poor

Yves

Stayed 1 night in Aug 2022

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Erich

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacance 24 h
Stayed 1 night in Aug 2022

8/10 Good

Mickael

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Notre séjour a été convenable. Rien à redire sur la literie, la propreté de la chambre. Mais que dire de l’espace piscine ou les rebords sont pourri, ou les toiles d’araignées sont nombreuses au côté des transats. Côté buffet nous trouvons le prix excessif pour le contenant proposé.
Stayed 1 night in Jul 2022

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Förmodligen det bästa hotellet i Alsace. Andra gången vi bor här och kommer att komma tillbaka. Finns inget att göra i närheten utan här bor man om man när man vill koppla av och ta det lugnt. Alltid trevlig personal, god service och välskött spa och poolområde.
Stayed 2 nights in Jul 2022

10/10 Excellent

Christophe

Stayed 1 night in Jul 2022

10/10 Excellent

Steffen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022