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"Staff were pleasant and welcoming. We checked in quickly and were given earlier access to our room. We have stayed there before in a Marina view room, floor 3, which was lovely. This time I made the mistake of booking a city view room. We were on floor 1, facing the street. The traffic noise was awful and fairly constant. We couldn’t have the window open because of the noise and the hotel policy of no air conditioning in winter months meant it was too warm to sleep well. The room itself was fine. Comfortable bed. Very clean. Good shower room. Breakfast was included and was very good. Plenty of choice. Just avoid city view rooms! "