Garden
Check availability

Reviews of Jungle Lodge Resort

4 out of 5
Jungle Lodge Resort
Vill Shahi, Kasauli Hills, Dharampur, Basholu Road, Solan, Himachal Pradesh

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jigyasa

Travelled with family
Disliked: Cleanliness, staff & service
Hopeless and disgusting experience. Staff is unfriendly and lousy. Checkin time is 2 PM which is quite late considering that checkout time is 12 pm. The rooms were not ready till 2.45 pm. Highly unprofessional and non-responsive staff least bothered about guests. Location is not easy to reach with bad approach road of 2 kms and there is no support from rude staff. Site gives almost zero scenic views unlike claimed in the photographs..Just concrete structures on different floors. DONOT be influenced by Propaganda reviews. Charges are exorbitant and unjustified. No welcome drinks or so. They agreed for the refund of booking as their services were sub-standard & unprofessional and issued a refund slip also. But later on unethically they are refusing the refund. Recommended to avoid at all costs.
Stayed 1 night in Jun 2023
Response from General Manager on 24 Jun 2023
Dear Mr JigyasaFirst allow me to apologize on behalf of everyone here. From the moment you walk into our business it is our responsibility to give you the best possible experience and deliver what we promised. On looking into the matter it was noticed that you came at 11.45am and were demanding an early check in at 12.00 pm which we were unable to provide due to high occupancy. The rooms allotted to you were ready by 2.00 pm. About the charges, they were clearly mentioned to you before booking the property. We at Jungle Lodge Resort do not believe in any propaganda reviews. It’s all the love and affection of guests that they review the property accordingly. In fact on close scrutiny of the cameras it was found that you had the welcome drink as well. Still, please allow us an opportunity to make amends and receive our most sincere apologies. We realize you may not be inclined to visit us again, but please give us a chance you won't regret it.Respectfully yours,Amit Jain General Manager

10/10 Excellent

Vikram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is made really tastefully and located so damn well.it is just in the lap of nature. Place at night looks so out of the world with all the pine trees , breeze ,nip in the air and yellow lights. It is the perfect combination of nature meet art. Staff was very very good every single one of them. Superb view from observation point is awesome. I would go again for sure. Excellent food.
Stayed 1 night in Feb 2023

4/10 Poor

Sumit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience on new years
I have travelled around the world but this was one of the worst experience on new years. They charge you for everything as if this resort is in USA. We did pay $600 for a day for a presidential suite that had two rats in the bedroom. The staff had to come to remove the rats from our bedroom as the kids did not want to enter the room. Charged for everything but they did sell it as all inclusive. We booked for 6 adults and 3 kids but the suite had only 3 king beds and wanted to charge us again for extra bed. Worst part was I had a very bad food poisoning event eating the non-veg section of the buffet. Terrible experience and terrible customer service. There were 4 other families at the resort who thought as if they owned the resort. They were so loud in common areas that we had a headache. Fraud people are running this resort. Please avoid it.
Stayed 1 night in Dec 2022
Response from Amit Jain | General Manager on 7 Feb 2023
Dear Mr SumitFirst allow me to apologize on behalf of everyone here. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. As you can see on other reviews, we are knowing for taking ownership and caring deeply for our guests. The day of your travel was on New Year so the prices were including all meal plans. We checked the buffet part and it was enjoyed by all the guests. We want your business and will appreciate a second chance to earn it fair and square. Again, everyone here is working hard to deliver seamless interactions. For having failed you we are very sorry. Respectfully at your service,Amit Jain General Manager

10/10 Excellent

Sanket

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Fantastic staff, service and place…
Stayed 2 nights in Jul 2022

6/10 Okay

ANIL KUMAR

Business traveller
Disliked: Room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Gurdarshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Bhavna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thanks for the valuable feedback. Hoping to serve you again soon.