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"I was COMPLETELY & UTTERLY disappointed with our stay. I am TRULY bewildered with the fact this is SUPPOSED to be a 5-star hotel! I have wanted to stay here since I saw the hotel on the movie Last Holiday….do yourself a favor, DO NOT spend the time, expense, nor travel to waste it all!!! I’m sure at one time, during its “heyday” it was a lovely place to stay, however, we found the public spaces were worn, sad, barren, smelly and dirty (looked as though no one had vacuumed nor dusted for months!) The carpets are in desperate need of replacement, it needs to be painted, as well as simple repairs throughout. Though, I must add, our room itself was very clean (small miracle). Attention: Hotel Pupp employee who is responsible for comment evaluation: Do NOT leave me a canned response as you have with every other person who has left comments. For YEARS, you have known and are completely aware of the degradation of this establishment, yet nothing is done about it!! These comments are STRICTLY to let others know about the sad situation which will befall them if they still decide to visit. I truly wish I would have read the reviews BEFORE I stayed. Lesson learned😞"

"Amazing breakfast, the staff were really kind, a lovely room with everything u could need"

"Our family reunion at Swissôtel Mariánské Lázně exceeded expectations. The hotel is only a few months old, and it shows in every detail, modern design, immaculate spaces, and a sense that everything is operating at its best. The staff were consistently outstanding, warm, attentive, and genuinely engaged, which made a large group stay feel effortless. The food and wine were truly exceptional, easily the highlight of the experience, with quality and presentation well above typical hotel standards. The pool and spa area are equally impressive, spacious, clean, and thoughtfully designed for both relaxation and longer stays. Overall, a standout experience. For a new hotel, the level of execution is unusually high."

"The heaters didn’t work. They would fix them and then the next day, they didn’t work. They don’t have covers/blankets either, just small twin size covers like a twin mattress pad. The restaurant was the best part and so was the location!"

"Great spa and great breakfast "

"The staff was wonderful, efficient and pleasant. The property is a 19th luxury building, fully modernized while retaining its charm. Very clean, excellent breakfast, quite near the center of town with the collonades for taking the waters [the hotel had excellent spa facitliies]"

"Good breakfast with a decent selection. The hotel is clean, rooms are renovated. The bathroom is a bit outdated but well maintained and clean."

"Room fine. "

"Excellent"