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Beautiful, serene, an absolute amazing paradise resort in Sioux falls
Ken
Stayed 1 night in May 2024
Response from Nick E. - Front Office Manager on 21 May 2024
Ken, thank you for this fantastic review! I am so glad that you had enjoyed your stay with us and hope that the remainder of your trip is just as wonderful!
Great place to relax and walk or bike paved trails.
Mark
Stayed 1 night in May 2024
Response from Nick E. - Front Office Manager on 22 May 2024
Mark, thank you for taking the time to leave us this wonderful review! I am glad to hear that you had enjoyed your stay with us and hope you are able to visit us again soon!
Great location. Room was clean and spacious! Enjoyed walking my dog on trail behind hotel. Breakfast was average. Good ammenities!
Anthony
Stayed 1 night in May 2024
Response from Nick E. - Front Office Manager on 20 May 2024
Anthony, thank you for taking the time to leave us your feedback! We appreciate every review and use our guests' experiences to better our efforts in providing the best service we can. I am glad that you had an enjoyable stay and hope to see you again in the future!
10/10 Excellent
Ashley
6 May 2024
Ashley
Stayed 2 nights in May 2024
Response from Nick E. - Front Office Manager on 8 May 2024
Ashley, Thank you for taking the time to leave us this outstanding review! We are so glad that you and your family had an enjoyable stay with us and hope to have you back again soon!
It was a bit noisy with kids running around. But eventually it quiet down late at night. I really loved and enjoyed staying here. I’m definitely going to return. All staff members were amazing!
Claudia Marlene
Stayed 2 nights in Apr 2024
Response from Nick E. - Front Office Manager on 30 Apr 2024
Claudia, thank you for taking the time to leave us this great review! I am glad to hear you had an enjoyable stay, even through the busy weekend shenanigan's. We can't wait to have you back!
10/10 Excellent
Christopher
Travelled with family and small children, Travelled with pets
Gave us a late checkout with no problems. The room was fantastic, breakfast was great, HIGHLY recommend the attached coffee shop.
If you have kids the pool is an absolute blast. We’re doing a road trip from Tennessee to Washington so being able to let them go on water slides indoors for a few hours before getting back in the car was amazing.
Christopher
Stayed 1 night in Apr 2024
Response from Nick E. - Front Office Manager on 30 Apr 2024
Christopher, Thank you for taking the time to leave us this excellent review! I am so happy you had an enjoyable stay and wish you the best of luck on the remainder of your travels!
Response from Nick E. - Front Office Manager on 9 Apr 2024
Michael, thank you for taking the time to leave us this fantastic review! We are so glad that you had an enjoyable time and hope to see you again in the future!
The room was clean and beautiful. However, the pool was freezing! This was too bad because we booked the hotel because of the water slides for the kids.
Margaret
Stayed 1 night in Mar 2024
Response from Nick E. - Front Office Manager on 5 Apr 2024
Margaret, thank you for taking the time to leave us your feedback. We do appreciate it! I am sorry to hear the pool was not up to temperature during your stay. We have addressed the issue and have it back up and running as it should. We hope you will give us another chance in the future!
Response from Nick E. - Front Office Manager on 26 Mar 2024
Justin, Thank you for taking the time to leave us a fantastic review! We are so glad that you had enjoyed your stay and hope you visit us again in the future!
Response from Nick E. - Front Office Manager on 19 Mar 2024
Lacey, thank you for taking the time to leave us a great review! We very much appreciate it and hope you visit us again in the future!
8/10 Good
Johanna
Travelled with family and small children
17 Mar 2024
Liked: Cleanliness, staff & service
It was nice but the online pics made everything look nicer. The pool area is tiny! Tiny tiny like great for my toddlers but not any deep or swim
Space for my 10/12 year olds. So that was disappointing but still good for the toddlers. Rooms ok the floor stunk a little of urnine 😑 so nice and average but felt deceived by the pics
Johanna
Stayed 2 nights in Mar 2024
Response from Nick E. - Front Office Manager on 19 Mar 2024
Johanna, thank you for taking the time to leave us your review. We do appreciate all forms of feedback and use these comments to better accommodate guests going forward. We hope you will visit us again in the future!
Property is very nice , staff was helpful and friendly
negative was the extra charges associated with the stay , upon checkout these were explained as additional charges for Wi-Fi and breakfast when both are advertised as complimentary, both were immediately dropped but had to speak to a manager, very cheesy way to do business
Darla
Stayed 4 nights in Mar 2024
Response from Nick E. - Front Office Manager on 13 Mar 2024
Darla, Thank you for taking the time to give us your feedback. We do take every review seriously and use them to improve our guests' experience. ClubHouse does have an 8% Hotel Fee that is added onto every room, nightly. This is stated on our website as well as any third party booking agency we are listed on. I have passed on your concerns to our corporate office to see how we can better handle that in the future. Again, thank you for your input and we hope you give us another try in the future.
10/10 Excellent
Michelle
22 Feb 2024
Michelle
Stayed 2 nights in Feb 2024
Response from Nick E. - Front Office Manager on 24 Feb 2024
Michelle, thank you for taking the time to leave us a wonderful review! We are glad to hear you had enjoyed your stay with us and hope we can have you again in the future!
Everything was okay except the fact that there was zero sound insulation. We could hear people walking, above, below and to the sides of us. It was awful and I’ve never stayed in a hotel where it’s this bad.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Nick E. - Front Office Manager on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Unfortunately, we came with family to get away and enjoy some shopping and pool time but the pool was cold and the hot tub was luke warm at best.
The room was nice and roomy and the breakfast was good. Just was looking forward to the pool with our kids and didn’t get to enjoy it much.
Jordan
Stayed 1 night in Feb 2024
Response from Nick E. - Front Office Manager on 19 Feb 2024
Jordan, thank you for taking the time to leave us a review. We do take every bit of feedback seriously. I want to apologize for your experience, we dropped the ball on keeping an eye on our pool during a busy time and should have addressed the temperature change sooner. We do hope that you will give us another chance in the future!
The hotel is clean, has friendly staff, great biscuits and gravy for breakfast and a nice pool with a slide for the kids. We've stayed here about 6 different times and it's consistently been a great place to stay. We'll be back!
Robert
Stayed 1 night in Feb 2024
Response from Nick E. - Front Office Manager on 16 Feb 2024
Robert, Thank you for taking the time to leave us a fantastic review! We are so glad that you have enjoyed your stays with us time and time again. Can't wait to have you again in the future!
Response from Nick E. - Front Office Manager on 12 Feb 2024
Thank you for leaving a fantastic review Nicole! We are so happy that you enjoyed your stay with us and hope we get to have you again!
10/10 Excellent
Jill
10 Feb 2024
Liked: Property conditions & facilities
Pool slides and complimentary breakfast 🍳
Jill
Stayed 1 night in Feb 2024
Response from Nick E. - Front Office Manager on 11 Feb 2024
Jill thank you for taking the time to leave us a fantastic review! We are glad to hear that you had enjoyed your stay with us and hope to see you again in the future!
Pretty hotel with very nice entry sitting area. Rooms very nice , staff great and coffee shops and eating options very good.
Ericka
Stayed 3 nights in Feb 2024
Response from Nick E. - Front Office Manager on 10 Feb 2024
Ericka, thank you for taking the time to leave us a review. We are very glad that you had enjoyed your stay with us and hope to see you again in the future!
It was a very nice hotel, but not so nice that you feel like you can’t touch anything lol. The “executive suite” listed on Expedia isn’t quite the same as the description of the executive suite when you book with them directly on their site(no wet bar, a tad smaller maybe?). Most of the staff were friendly, a lot of options for breakfast as well. Love that there’s a coffee shop across the street. Overall one of my faves in Sioux Falls :)
Vanna
Stayed 1 night in Feb 2024
Response from Nick E. - Front Office Manager on 3 Feb 2024
Vanna, thank you for taking the time to leave us a review! We appreciate all forms of feedback and use it to offer better accommodations in the future. I will take a look into the description differences and get them corrected. We are so glad to be on your list of faves here in Sioux Falls, hope to see you again soon!
Response from Nick E. - Front Office Manager on 29 Jan 2024
Thanks for your review Molly! We are so glad you had enjoyed your stay at ClubHouse, and were able to experience the expansion of our Great Room which has provided an excellent gathering area for families and friends. Hope to see you again in the future!
Some traffic noise by freeway. But very clean,great breakfast and staff
Laureen
Response from Nick E. - Front Office Manager on 25 Jan 2024
Laureen, thank you for taking the time to leave a review! We love hearing what our guests have to say and are glad we could provide a welcoming stay for you. Hope we see you again soon!
6/10 Okay
maria
21 Jan 2024
Liked: Cleanliness
maria
Stayed 1 night in Jan 2024
Response from Guest Services on 22 Jan 2024
Dear Maria,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty.Sincerely,Nick E.Front Office Manager
8/10 Good
Jeff
18 Jan 2024
Jeff
Stayed 4 nights in Jan 2024
Response from Nick E. - Front Office Manager on 10 Feb 2024
Thank you for taking the time to leave us a review, we take every ounce of feedback seriously to better the experience of our guests. We are glad to see you had enjoyed your stay with us and hope to see you again soon!
10/10 Excellent
Karen
17 Jan 2024
Karen
Stayed 1 night in Jan 2024
Response from Nick E. - Front Office Manager on 7 Feb 2024
Thanks for the review Karen! We look forward to seeing you again!
10/10 Excellent
Alexander
Travelled with family and small children, Business traveller
I’ve stayed at this hotel a few times now. Each time the staff is very accommodating and friendly. The breakfast in the morning is good with a variety of options and the pool with slides is awesome for the kids. Newly remodeled and smelled fresh!
Alexander
Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Alexander! Thank you so much for the fantastic review. We love hearing feedback to better accommodate our guests.Hope we see you again soon!
I always love staying at this awesome hotel whenever passing through the area. Sometimes wish I could stay longer because of how nice it is and how great the staff are! They are super pet friendly (even had pet treats for my dog) and the rooms are always immaculate.
Scott
Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Scott,Thank you for the wonderful review! We are so glad you have chosen us to be your Sioux Falls stop. Hope to see you again soon!
10/10 Excellent
Martin
5 Jan 2024
Martin
Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Thanks for the review Martin! We are glad you enjoyed your stay.
Response from Nick E. - Front Office Manager on 3 Jan 2024
Alicia,Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we love receiving feedback to create and work towards a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.
Our first room had about 6 young girls bouncing off the walls. Birthday and swim party I assume. I asked to be moved and the desk person was very accommodating. He appreciated us not making him yell at the girls. lol Hopefully night went better for people around them. Kids will be kids but I like quiet at night.
Larry
Stayed 1 night in Dec 2023
Response from Nick E. - Front Office Manager on 3 Jan 2024
Larry,Thank you for taking the time to leave a review. We are very appreciative of any and all feedback as it helps us grow and better provide a comfortable and enjoyable stay.
thank you for sharing your ratings on your recent stay with us. Hearing directly from our guests helps us know what we are doing right and what we may have to improve on.We appreciate your feedback and hope to see you again soon!
It was very clean and the employees were extremely friendly! Great rooms and breakfast!
Pamela
Stayed 1 night in Dec 2023
Response from Val on 10 Dec 2023
Dear Pamela,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your business.Sincerely,Val Carman, General Manager