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Reviews of Fragrance Hotel - Kovan

2 out of 5
Fragrance Hotel - Kovan
760 Upper Serangoon Road, Singapore

Reviews

6.4
Rating 10 - Excellent. 11 out of 67 reviews" "
Rating 8 - Good. 17 out of 67 reviews" "
Rating 6 - Okay. 19 out of 67 reviews" "
Rating 4 - Poor. 12 out of 67 reviews" "
Rating 2 - Terrible. 8 out of 67 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, compact, and simple. People at front desk are helpful.
Stayed 1 night in May 2024
Response from Roland on 21 May 2024
Dear Robert,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to serving you again!Warm Regards,RolandGuest Experience Executive

4/10 Poor

RUSSELE

Stayed 1 night in Mar 2024

10/10 Excellent

Dulaj

Liked: Cleanliness, staff & service, property conditions & facilities
I had a really great stay at the hotel. The hotel staff was really kind. They even offered me to keep my luggage with them until my flight even though i checked out at 12 noon. That gave me more time to explore the city. Well managed and very clean hotel. Absolutely worth the amount i paid. If i comeback to singapore again, i will definitely stay here.
Stayed 4 nights in Jan 2024
Response from Thaddaeus on 12 Feb 2024
Dear Dulaj,The Hotel Team is delighted to learn of your wonderful stay experience with us, from our hotel's excellent value and amazing hospitality team. It is always our pleasure to assist our arriving and departing guests with keeping their luggage safe and secure while they are away touring the city. We will be eagerly awaiting your next stay with Fragrance Hotel - Kovan! See you soon!Best Regards,ThaddaeusGuest Experience Executive

10/10 Excellent

bruce

Stayed 1 night in Nov 2023
Response from Roland on 20 Nov 2023
Dear bruce,Thank you for giving us a perfect rating! We are delighted that we are able to fulfil all expectations of your stay. We look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive

8/10 Good

Saimon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

bruce

Stayed 1 night in Sep 2023
Response from Roland on 22 Sept 2023
Dear bruce,The Hotel Team is pleased to receive your perfect rating. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

2/10 Terrible

Mun Yee, SELANGOR

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly not recommened. This place is not suitable for overnight stay, it is more like a few hour room. The area was so bad, and not safe. Parking is not available it is only 2 little space beside the bin behind their building back door. With the price i can stay somewhere better. The content and photo is totally misleading! So disappointed and could not even stay and booked somewhere else in the end.
Stayed 2 nights in Apr 2023
Response from Roland on 19 May 2023
Dear Mun-Yee,We appreciate your review but we CANNOT agree with your comments. Singapore is one of the safest cities in the world while Serangoon is a very authentic and peaceful neighbourhood estate. Hence, I cannot understand your cause of concern. Our photos are taken by professional photographers and most of our guests find that they are a good representation of the design of our rooms. We will strive and continue to to make each stay as comfortable and affordable for all our guests.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

CAROLINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful.
Stayed 4 nights in Nov 2022
Response from Roland on 20 Dec 2022
Dear CAROLINA,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Nonita

Stayed 5 nights in Sep 2022

6/10 Okay

Amos

Liked: Staff & service
Disliked: Amenities
LIke: Pleasant, helpful receptionists especially Shanti. Granted a quiet upper floor room. Near bus-stop and 10-min walking distance to metro station. Next door to two convenience stores and food court. Coffee-making and bottled water topped up daily. Dislike: Tv channels confined to local free-to-air ones, just one relevant channel for foreigners. Small room, no closet, drawers or safe-box. Oldish bed and threadbare bath linen. Shower has no walls so toilet wet and floor slippery. Inconsistent daily cleaning standard. Faint cigarette smell in corridors despite hotel being smoking-free.
Stayed 6 nights in Sep 2022
Response from Stanley on 22 Oct 2022
Dear Amos,Thank you for staying with us and writing a detailed reivew of your stay. As the majority of the hotel guests would be spending their entire day out of the hotel exploring the city sights they would consider the hotel TV programmes as secondary entertainment. We will look into how we can improve our offerings for a better experience. Warm Regards, Stanley Guest Relations Executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Thaddaeus on 12 Sept 2022
Dear Guest,Thank you for taking time to leave a great review for our hotel.It has been a pleasure to serve you well.Warm Regards,ThaddaeusGuest Experience Executive

8/10 Good

Lye Him

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room is very clean and nice design. Good for the prices i pay for a 2 night stays.
Stayed 2 nights in Jul 2022
Response from Stanley on 27 Sept 2022
Dear Lye,We appreciate your kind compliments on our clean rooms and great prices. We look forward to welcoming you back to our hotel in the future.Warm Regards, Stanley Guest Relations Executive

10/10 Excellent

Vipe

Stayed 1 night in Feb 2022

6/10 Okay

Melson

Stayed 3 nights in Dec 2021

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Kok cheon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from cynthia on 25 Jun 2021
Dear Kok cheon, Thank you for taking time to rate your positive stay experience here. The Hotel Team will continue in its efforts to further improve its service standards and facilities. The Hotel Team looks forward to be of service to you again. Regards, Cynthia Senior Customer Relations Executive

8/10 Good

JUBIN

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly wonderful
Stayed 2 nights in Oct 2020
Response from Jack Chee on 14 Mar 2021
Dear Hotel Guest, The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit! Regards, Jack Chee Senior Customer Relations Manager

6/10 Okay

Ah Leng

Liked: Staff & service
No window and strong cigarette smell
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Stephen

Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.. everything was good.. nearby to shop
Stayed 1 night in Aug 2019

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy, can’t even have a good sleep.
Stayed 1 night in Aug 2019

8/10 Good

Monica

Liked: Staff & service, property conditions & facilities, room comfort
The Fragrance with some extra fragrance
The Hotel was easy to find. From AirPort we took the MRT to Serangoon Station. The Hotel was a 10 min walk. The Fragrance Hotel had unfortunately an extra to offer, that I hope they do something with. Either the guest smoke in the rooms or the staff.. either wayI hope they solve this issue. There are no smoking signs in the corridors. We just stayed for one night, but this is a fair good deal. Very convenient to go downtown. The purple line (NorthEast) to Harbor Front, goes all the way from Serangoon to LittleIndia/ClarkeQuay/China Town and ends in Harbor Front. Clarke Quay is quite a night life place!! Even the smell of old smoke, we will come back to stay on the way back. Good value for money!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Aug 2018

8/10 Good

Sundaram

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

Shu Juan, Singapore

Liked: Cleanliness, staff & service
Is not a bad choice to stay in this hotel
1. The size of room is okay but only toliet is small and is not what I expected. 2. Easy to walk from the bus stop where I take public transport. 3. Replenish the new items when the items is finish. 4. Will clean up when I needed

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Customer service needs improvement
Stayed at other fragrance before, staff service was bad, attitude was like they owned the place , stayed at other fragrance chains before and at least cust service were better else where. Bed sheets and pillow cases were stained like omg? And their wifi signal sucked.. Budget hotels need not have budget Cust service too..

6/10 Okay

Micheal, Hong Kong

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is clean but the smell was not pleasing and there was no window in the room. In such price, I feel it is already satisfactory. Transportation is acceptable but there was not much facilities around.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Vanessa Meiyan, Singapore

Good, but not fantastic.
It was good, but not fantastic.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel under renovation
Room is in bad condition. Air con is very noisy and not effective. Staff is quite friendly and helpful when I request to change room due to air con.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Noisy renovation work
I guess we came at the wrong night. There appears to be some construction work in the building. Like all other fragrance hotels, the one in kovan is revamping too. Even so they should put it on the website to let guests know that they are renovating.even at night there was still some work going on. And we were woken up by the hammerings early in the day. Also there wasnt cable tv as stated. Staff was accomodating. And room was clean. If there wasnt all the hammerings, it would have been a good stay.

6/10 Okay

Vincent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre
There was renovations going on therefore it was quite disturbing. Other than that the room's clean. TV channels are fine. Not many varieties.

6/10 Okay

Huan, Singapore

overall it's ok
It was ok, better than the previous hotel I'm staying

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room
It's small, but predictable. With TV, 2 bottles of drinking water, glass. No fridge, safety box. The bed is hard, but I prefer it this way due to my back problem. Not so convenient to mrt station.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Stay at Kovan
It was terrible. Supposed to be a non-smoking room, however it was filled with someone smoking.

8/10 Good

Verified traveller

Liked: Cleanliness

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

azhar, jurong

Liked: Staff & service
###
Nice location, bed n pillow are no good TV is to high up

8/10 Good

Glades, Bulacan, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fragrace smells good
I miss the smell of this hotel. Smells really good. Room size is ok with queen sized bed. The wifi is a bit slow. Bathroom was clean. Very nice personel, even let us borrow adapter for cellphone charging.

4/10 Poor

Chris & Lyn, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
average hotel, in the middle of nowhere
Nice and helpful Staff, But hotel very average nothing special. We would not stay there again. Only one tea bag and one coffee supplied for two people........

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Trav Eller, Bellevue, WA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Budget style.
The hotel staff was wonderful, nice and very friendly and kind, so I feel bad writing the review as the hotel was a sore disappointment. It is a non smoking hotel yet the rooms reeked of smoke in a really bad way. The room I was allotted was a tiny box, and lacked a window, making it even more claustrophobic due to the smell. This is absolutely no value for money.

6/10 Okay

Cassie, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
small simple room
friendly helpful staff, very basic, small room. expensive for what it was, but Singapore is expensive

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort