Signature Balcony Queen | In-room safe, iron/ironing board, free WiFi, bed sheets
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Reviews of Butternut Tree Hotel

3 out of 5
Butternut Tree Hotel
22 Teck Lim Road, Singapore

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 143 reviews" "
Rating 8 - Good. 55 out of 143 reviews" "
Rating 6 - Okay. 28 out of 143 reviews" "
Rating 4 - Poor. 12 out of 143 reviews" "
Rating 2 - Terrible. 9 out of 143 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Peter, PALMWOODS

Liked: Staff & service, amenities
Room to small for four adults and no wardrobe
Stayed 2 nights in May 2024

8/10 Good

Tania

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Within close proximity to multiple MRT stations, Chinatown and Hawkers Markets. Thoroughly enjoyed our stay. Only negative is that the mattresses felt like sleeping on wooden boards but that seems to be a common theme for Singapore hotels.

10/10 Excellent

Sithiphone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to my flight being delayed, it was handy to have a 24/7 reception service upon arrival. Staff where really nice and helpful. Rooms where exactly what I needed during my stay. Hotel was within walking distance to Chinatown food/shopping/train station district and Maxwell Food Centre. The downsides are the hotel's elevator was out of order due to being under maintenance and the loud music at night since the hotel is surrounded by restaurants and bars.
Stayed 4 nights in Dec 2023

6/10 Okay

Doug

Stayed 2 nights in Mar 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

2/10 Terrible

Robert, Harrisburg

Travelled with partner
Disliked: Staff & service, amenities
The room I reserved was an XL - WITH WINDOW - TWIN, described as 150 sq ft. It was actually tiny with not enough space for the luggage of 2 people. One bag had to be stored between the beds. I questioned the reception clerk and she swore that the room was the XL. Maybe they included the nonfunctional balcony. I enquired about an airport taxi for departure and the front desk personnel said you could reserve one for an extra S$8 or they could call on the day of departure and get one in a few minutes. I stressed that I needed a taxi that accepted credit card. I liquidated all my Singapore currency based on that information. On the next morning, I came down to the lobby at 0700 and requested a taxi, again stressing the need to use a credit card. The clerk on duty said the taxis only accept cash. I knew this to be incorrect from past experience - I used CC from the airport about 7 years ago and I checked Google on fares, travel times etc. I asked her check, she told me to have a seat! I waited about 12 - 15 mins and still no information - she was on the phone. At that point, I told her I had to go! I knew I could use CC on the MRT. I walked about a block down the street, hailed a taxi and asked if he could accept CC. Yes, VISA, MC, etc. I find it totally unacceptable that a hotel would put on the front desk a clerk with no clue about Singapore taxies! Note: this clerk was not one of the persons I spoke with on the preceeding day. Pros - excellent location!
Stayed 9 nights in Jan 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced for what you get
Stayed at the family room with balcony for around 200 SGD. Beds were clean and room was big enough for one night. Good part of the hotel is basically it. Following are negative part I wish I knew before I book this hotel. 1. Luggage storage. Hotels.com shows this hotel has luggage storage but they do not have proper locked storage room. They will ask you to put your luggage at corner of the lobby space which is risky. 2. Refrigerator: my room had one but it’s very dirty with molds and didn’t work properly. I put some water and drinks in it over a night but it wasn’t cold next day. 3. Cleanliness of the room: Bathroom door was very dirty with molds and it seems they don’t even try to clean them. Also many area of the room was dirty as well. 4. Noise: my room was facing the street and noise of the clubs around lasted until midnight. With small kids, it’s really terrible. You need ear plugs if you are sensitive for noise. 5. Internet: you get a code for one person. If you plan to use multiple devices, you couldn’t. Anyway their WiFi doesn’t work at all so forget about it. Fortunately I didn’t have to rely on it so it’s ok but if you need Wi-Fi at a hotel, avoid this one. Public Wi-Fi is much faster. 6. TV: after realizing there is almost no internet. Ok. TV remote has buttons of Netflix and Amazon prime… of course it didn’t work either! in addition they only have one channel working… Overall it’s only worth 50-80 dollars considering location.
Stayed 1 night in Dec 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service
The staff were very pleasant and this property is in an excellent position to get around Singapore on public transport both MRT and buses. It is in a great spot for touring Chinatown and for dining at places ranging from outstanding hawker markets to high end restaurants. The hotel decor is kitchy and interesting but little things need fixing like hooks off curtains , shower heads that need replacement hangers and you need a spare roll of toilet paper in the room. We loved our stay here but it would have been perfect if these little repairs had been done by a general maintenance schedule. This is a great position hotel.
Stayed 11 nights in Oct 2022

4/10 Poor

Kin cho

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 15 nights in Nov 2021

6/10 Okay

Ang

Liked: Staff & service
Disliked: Property conditions & facilities
Overpriced
First of all, price was in USD and is definitely more expensive than other platforms. Room was upgraded to XL, but was shocking to see how small it was. I booked 'L' so I cannot imagine how pathetic it can be. Toilet condition is bad. When I try to flush, water from the handle will be leak badly. Overall is not worth the money.
Stayed 1 night in May 2021

8/10 Good

Tiziana

Liked: Cleanliness, staff & service, room comfort
Showerhead
The bathroom shower head needs to be lower & to be able to adjust to the correct position.
Stayed 3 nights in Feb 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
in room have cockroach and pillow, bed have smell musty.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Yarper

Liked: Cleanliness
Yarp yarp yarp yarp Yarp yarp yarp yarp yarp Yarp yarp yarp yarp Yarp yarp yarp yarp yarp
Stayed 1 night in Feb 2020

6/10 Okay

Jenn, Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were helpful and mattress were firm. What we dont like the loud music even on weekdays evenings to 1am.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I didn’t like that I informed them on my first day that the tv wasn’t working. One attendant did come and try to reprogram the tv. When that didn’t work I inform them again and they said they were going to reboot the system. They must still be rebooting the system because the 3 nights passed and I checked out without a working television.
Stayed 3 nights in Feb 2020

8/10 Good

Tim, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, budget, short walk to Chinatown. Room is compact and clean although mattress was quite flat Can hear noise from neighbouring rooms and also processions from the nearby Hindu temple
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
You could reach the hotel by airport bus and a small walk. Hotel is near Maxwell food court and Buddha Tooth Relic Temple. The hotel is expensive comparing to the room quality I get. I booked 3 rooms and 2 nights each. There is no cleaning for the second day; floor is not swiped, bed is not changed. Just fill up the small drinking bottles and change the towels. I saw the room floor was very dirty at the second day which I backed at the late evening and really needed to rest so I decide not to call staff. For me, I will NEVER back to stay here!
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Nice seating area. Too noisy from 10pm - 3am, room too small.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and good value. Location was great for us. Local bakery nice food.
Stayed 5 nights in Nov 2019

4/10 Poor

Chris, Melbourne

Travelled with group
Liked: Staff & service
Room was very stuffy and had a very musty smell. As there’s no windows, the rooms need to be opened up more to allow some fresh air to circulate
Stayed 1 night in Nov 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. The team arranged a table at request and the room was maintained well.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Right around the corner from Chinatown and 5 min walk to MRT. We had the Signature Queen Deluxe room which was nice, but a little loud at night, as there is a bar/nightclub just across the street on that side of the building. They turned the music down after midnight and closed shortly thereafter. This was on weeknights. Not sure if they stay open later on weekends. The room was clean. The staff was professional. There was a problem with our air conditioner one night, so they put us in a different room. It was a much smaller room with no safe and fridge, as they didn't have another of the same room available. They refunded me half the price of the original room I booked, which was more than fair.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff good location close to mrt and maxwell street hawker centre
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel smells so good as you walk in. It is really small and the rooms are tiny- all of that is stated up front. Staff is pleasant. It is at least 10 minutes walk from the train station which can be a pain with a heavy suitcase but otherwise everything else was fine
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fab stay at Butternut the staff couldn't have been more helpful absolutely lovely people. Yes the room is small but we knew that when we booked and felt we had value for money in Singapore
Stayed 4 nights in Sep 2019

8/10 Good

IR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, it is a few minutes walk to China Town market. The hotel looks great and the staff are helpful.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noise disturbance.
My stay was average, as i could hear the restaurant noise from the next door cleaning few times in the morning starting from 1am until 3am in the morning
Stayed 6 nights in Aug 2019

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget-friendly option
Great spot - well located for the interesting bits of Singapore.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Stefan Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Situated in central location. Staff were friendly.Facilities clean and up to date. Tea Coffee facilities in room. Rooms were so small with only hooks on the wall to hang clothes.
Stayed 2 nights in Jul 2019

8/10 Good

Anh Quan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The room is expectedly smaller than other hotels near more modern areas. However the price is competitive and the location is very convenient. Chinatown is within a 3 mins walk and every other popular attractions such as Garden By The Bay, MBS, Raffles Place and Clarke Quay are within easy access via the MRT
Stayed 4 nights in Jun 2019

10/10 Excellent

HeeManYuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son and I recently spent 6 days at Butternut Tree Hotel and we were very pleased with the cleanliness and the high level of Natasha's, Nana's and staff's dedication to ensure we had a wonderful stay. They were very professional, attentive and friendly. Highly recommended! Another plus, they have added a special touch in the form of wall hanging verses and little accessories,here and there, of flower pots etc.... to make one's stay very homey. The location is a walk away from Outram Park Station and about 5-10 mins to China Town. Thank you Natasha, Nana and Staff
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel decorations was awesome and the staffs are friendly.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was stayed in Butternut Hotels for 2 nights, there was very clean and nice atmosphere. Staffs were kind, especially Siti who was very very helpful.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the balcony suite. It was a large room with a comfortable bed. Great view from the balcony. Good air conditioner. Great location for couples looking at exploring. Great bars right outside the front door. Close to purple and blue MRT lines. Only set back was the sound of a reversing truck beeping nearly all day. If you are going to be out exploring and won’t need a rest during the day this won’t bother you. Even though there are lots of bars right outside the front door it was not noisy at all at night time. I highly recommend this property for location, cleanliness and comfort.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Located close to night market and plenty of food options close by. Host were very responsive to queries.
Stayed 1 night in Apr 2019

10/10 Excellent

Wilson, KL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Convenient
Stayed 2 nights in Apr 2019

10/10 Excellent

JP

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel to stay for backpackers, on vacation peeps, and for business travelers whose purpose is to sleep. It is very clean, quiet, and cozy place to stay. The staffs are very kind, accommodating, and helps you in your needs the best possible way they can.
Stayed 3 nights in Apr 2019

10/10 Excellent

Cris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and very helpful!!! Will definitely come back when in town again.
Stayed 2 nights in Mar 2019

2/10 Terrible

Marites

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room is so small and I could not barely put my
Stayed 3 nights in Mar 2019