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Reviews of La Quinta Inn & Suites by Wyndham Silverthorne - Summit Co

2.5 out of 5
La Quinta Inn & Suites by Wyndham Silverthorne - Summit Co
560 Silverthorne Lane, Silverthorne, CO

Reviews

5.8
Rating 10 - Excellent. 44 out of 205 reviews" "
Rating 8 - Good. 24 out of 205 reviews" "
Rating 6 - Okay. 41 out of 205 reviews" "
Rating 4 - Poor. 51 out of 205 reviews" "
Rating 2 - Terrible. 45 out of 205 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and location are great. Price was great. The hotel itself is in dire need of some attention. I can't even believe that La Quinta or Wyndham allow its name to be on this property
Stayed 1 night in May 2024

6/10 Okay

Douglas

Travelled with partner
Ok stay
Stayed 1 night in May 2024

6/10 Okay

Gina

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Pool terrible hot tub super dirty outside area discussting...
Stayed 1 night in May 2024

2/10 Terrible

Tuan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Dianna

Stayed 1 night in May 2024

6/10 Okay

Jacqueline

Travelled with partner
Disliked: Staff & service
Good for a last minute stay. Bathroom was small and had sloppy work done with caulk all over and cracked walls. The T.V. didnt work guy at desk said he would be up to reprogram in at check in. He never came up and fixed anything. Room was clean enough and a nice size with a nice view.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms. Very helpful staff.
Stayed 1 night in May 2024

4/10 Poor

Jacob

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was a pretty property outside, but the staff wasn’t the friendliest. Our fridge wasn’t working, shower faucet was broken the hot and cold knobs were backwards. The floor laminate was coming up. Enjoyed the heated pool and hot tub. The cheaper price of the hotel was equivalent of the stay that we received.
Stayed 1 night in May 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Amenities
Great stay
Stayed 1 night in May 2024

4/10 Poor

Therese

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Gustavo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THERE'S PLENTY OF PARKING EVEN FOR BIG TRUCKS. THE BREAKFAST IS VERY POOR, ONLY WAFFLES AND BREAD. THE JUICE MACHINE DOESNT WORK PROPERLY. THE ROOMS ARE ALL RIGHT, REQUIRES A LITTLE MORE DETAIL ON CLEANING. ALL THE ROOMS HAVE THE SMALL TOILET SEAT :(
Stayed 1 night in Apr 2024

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Very basic. Staff were neutral and bored. Room was basic with the tv stand Hal pulled out from the wall. Coffee maker didn’t even have all its parts Clean but that’s about it. Doors opening and shutting were very loud.
Stayed 1 night in Apr 2024

10/10 Excellent

Marguerite H, State College

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, clean room. Hallway and stair carpets could use an upgrade. Overall very satisfied.
Stayed 1 night in Apr 2024

2/10 Terrible

YONG EOB

Stayed 1 night in Mar 2024

10/10 Excellent

richard

Stayed 1 night in Mar 2024

4/10 Poor

Christine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping but the property is not a typical La Quinta. Our room was not clean, the fitness room equipment was broken and unusable, marginal breakfast, and the guest laundry was dirty. Basically this is a dive hotel but yet very expensive. Poor value. Never again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Heather

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is FILTHY!! We had to buy blow up mattresses to sleep on as the sheets were stained up and dirty. Actual visible mud and dirt! Toilet was yellow and had pee on it. Toilet paper was rolled out and the shower was like something out of a horror movie! Walls coming apart. Cable cords running out of giant hole in wall. Dresser was missing a portion of itself. Could not have imagines ever experiencing a situation like this! Talked to front desk about this and many other disugting issues with a response of "our housekeepers get 30 rooms each and we are about to get new owners so they dont care at all about cleanliness. We can try to find another room that maybe a housekeeper cared more about if YOU PERSONALLY want to go search for one, I know thats a lot of work but you can if you want!" Those are just some bullet points. Was hoping using expedia they would have offered us a refund so we could have packed up and went elsewhere, but no luck! Stay in hotels consistently and have never had a problem. They told us expedia makes it hard on them to fix any issues and not to use expedia again if we ever wanted to get immediate feedback. 10/10 do not recommend.
Stayed 1 night in Mar 2024

6/10 Okay

Kris

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was functional the necessities worked but the flooring was peeling up and besides the mattresses nothing had been updated for a long time. The breakfast was very limited and some days ran out of food.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
They are wonderful about pets.
Stayed 1 night in Mar 2024

6/10 Okay

Bonnie, Asheville

Travelled with group
Liked: Cleanliness, staff & service, amenities
The lobby, pool & spa were quite nice. Our room, beds & desk were pleasant But: lighting over sink somewhat dim for applying makeup, there were no water glasses or tissues, the towel bar & flooring near bathtub need maintenance.
Stayed 1 night in Mar 2024

2/10 Terrible

Lynne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were dirty and smelled like smoke. The rooms were run down with use. Our small couch sunk half way to the floor when you sat on it. The hot tub had a gallon of sand in it.
Stayed 3 nights in Mar 2024

6/10 Okay

Alice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needed some maintenance. The breakfast was not that great. Location was good. Front desk attendant was helpful. local restaurants and shopping.
Stayed 1 night in Mar 2024

4/10 Poor

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs renovation. Everything is so old and broken. Also very dirty. Breakfast is a joke too
Stayed 4 nights in Mar 2024

6/10 Okay

Mikole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is old and needs a refresher but it was also dirty. Hair in shower, walls and doors with gunk, and they need more front desk staff. We were move to a new room for our second night when the heat stopped working in the first room.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities
The Hotel is under staff you cant identify who works there they look like the guest no name tag uniform etc, the hotel restroom in the lobby are dirty the breakfast for lack of better words looks bad.
Stayed 3 nights in Mar 2024

2/10 Terrible

John

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They can never seem to figure out how to get rid of ice on their hill of a driveway. For breakfast, both toasters broken, one waffle maker, and things ran out so fast, not replenished. The room was very run down from the last few times we’ve stayed… outlets coming out of wall, floors buckling like they’ve been flooded, paint peeling, blood on shower curtain. Ick. Downstairs bathrooms, no TP or paper towels. Our neighbor playing mariachi music blasting and karaoke singing til late at night… we tried calling front desk, they didn’t answer… so we didn’t hardly get sleep. I rarely write negative reviews… but our stay was awful.
Stayed 2 nights in Mar 2024

2/10 Terrible

Alissa

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and poorly kept. Needs paint, carpet update at least. Water damage on floors in the bathroom. The pool, hot tub area really needs to be redone. Glass doors in pool area have rusty padlocks on them. One of the stalls in the restroom by the pool had no toilet. The hot tub has sand on the bottom.

8/10 Good

Bret

Travelled with family
Liked: Staff & service
The staff were helpful but the property is showing it’s age.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 5 nights in Feb 2024

2/10 Terrible

Megan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the worst hotels I've stayed at in a very long time. I travel around the world - and this is still one of the worst, even compared to some in very poor countries. The condition of this property has made me pledge not to stay at a La Quinta hotel ever again.
Stayed 1 night in Feb 2024

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast included? Not really. There is seating for over 60 in the breakfast room. The room was full every morning and people waiting. Only hot food is a waffle and there is only one waffle iron. Who has an hour to wait to cook your waffle. We went to Wendy’s across the street.
Stayed 3 nights in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room, good breakfast, great location near ski hills and outlet malls. Shower water was barely luke warm so we showered in pool area. Hot tub had a very full layer of sand at the bottom (which looked like it could be vacuumed out easily, but wasn’t at all during our 6 night stay.)
Stayed 1 night in Feb 2024

2/10 Terrible

Trevor

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed with our stay
Upon checking in and getting to our room we went to put some food and drinks into the fridge and there was food left in the fridge. Then as we were sitting in the sitting area we noticed that the wall sconces had a bunch of dead bugs in them. After returning back to the hotel after dinner we went to the pool. Once we opened the door to the pool area we were hit in the face with a very pungent chlorine smell. We tried to swim in the water but there was so much chlorine in the water that it was hurting our eyes and turning them red. With the amount of money that we were charged we expected more.
Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Stayed 2 nights in Feb 2024

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I have been a traveling business executive for 50 years. I have stayed in many many different hotels over this time period. I must say this hitel is one of the dirtiest, big infected , non operating shower, gross toilet seat, filthiest hitel I have every stayed in. I will be disputing the charges
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds uncomfortable, generally not clean.
Stayed 1 night in Feb 2024

8/10 Good

Marc

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Monica

Stayed 1 night in Feb 2024

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Vinay

Disliked: Cleanliness, property conditions & facilities
AC fan was making noise all the time old room and not well taken care.
Stayed 3 nights in Feb 2024

2/10 Terrible

Jim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay here again ever ever
We have stayed at this hotel before a couple of years ago, but it has really went downhill since then. the toilet wouldn’t flush the room was filthy. The towels were so crunchy that you almost cut your skin. The breakfast area and lobby were filthy. The fireplace was never turned on in the lobby.
Stayed 4 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good staff, run down room
Polite and accommodating staff. Beds were nice. Room was not as clean as you would expect... torn curtains, dust on floors, shower curtain smelled like mildew.
Stayed 2 nights in Feb 2024

4/10 Poor

sean

Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub was not working. Breakfast was not up to snuff
Stayed 2 nights in Feb 2024

4/10 Poor

Ericka

Business traveller
Disliked: Cleanliness, property conditions & facilities
Old property , heat didn’t work all that great , trouble with TV -the staff did help that. Dirty , bathroom falling apart , stained duvet. Old cheap towels , elevator scary noises , slow , felt at any second it would breakdown, inconvenient parking for people that have mobility issues. Requested room in first floor due to MS, fridge smelled like something died in it. I’ve stayed in some old hotels but at least they felt and looked clean . Slept in my clothes on top of the sheets
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Woken up by emergency fire alarm at 7:30 am. Kids running up and down hallways yelling in evening and early morning. Continental breakfast has very few options, it is entirely disappointing and disgusting.
Stayed 1 night in Feb 2024

2/10 Terrible

Jeff

Disliked: Cleanliness, property conditions & facilities
The floor in my bathroom was bubbling up and not clean. Worst Hotel I've stayed at in YEARS.
Stayed 1 night in Feb 2024

6/10 Okay

mahmoud

Liked: Staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Average
The hotel needs some updates and repairs. The bathroom floor was water damaged, there was mold on the bathroom ceiling and the beds were not very comfortable. The pool needed to be cleaned. The breakfast buffet was good with make your own waffles. The location is very convenient to get to the ski resorts.
Stayed 3 nights in Feb 2024