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Reviews of Hotel Saluja

3 out of 5
Hotel Saluja
Ward 6, Hill Cart Road, Siliguri, West Bengal

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Binoy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In this high dry & hot weather, I was allotted a room without AC at the top 4th floor, where the ceiling fan was blowing hot air through out the night. Horrible sleep less night experience for ever.
Stayed 1 night in May 2024

10/10 Excellent

md, FRANKLIN SQUARE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe n sound
Stayed 3 nights in Feb 2024
Response from Hotel Saluja on 24 Feb 2024
Thank you dear guest for your feedback. We always aim to provide the best stay experience, service, comfort in a budget stay. We are very happy to know your experience was satisfactory. Do visit us again soon!

8/10 Good

md, FRANKLIN SQUARE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe n sound
Stayed 1 night in Jan 2024
Response from Hotel Saluja on 24 Feb 2024
Thank you, dear guest, for your feedback. We always aim to provide the best stay experience, service, and comfort in a budget stay. We are very happy to know your experience was satisfactory. Do visit us again soon!

8/10 Good

Souvik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Saluja on 24 Feb 2024
Thank you dear guest for your feedback. We always aim to provide the best stay experience, service, comfort in a budget stay. We are very happy to know your experience was satisfactory. Do visit us again soon!

6/10 Okay

MD RUHUL

Stayed 1 night in Dec 2023

6/10 Okay

Sourav

Travelled with family and small children
Liked: Staff & service
Despite booking it for 3 person, we were charged for extra bed. Expedia should have mentioned about the charges
Stayed 1 night in Nov 2023

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people , who treated me well.
Stayed 3 nights in Nov 2023

2/10 Terrible

Asim

Disliked: Cleanliness, amenities, property conditions & facilities
DISGUSTING Smell, bedsheet had hairs and stain, room has moulds. They asked me to upgrade to get better room but it was worse and charged just because I requested clean room. TERRIBLE.
Stayed 2 nights in Nov 2023

8/10 Good

Sandeep

Liked: Property conditions & facilities
Transit stay
We stayed for a night as transiting to Gangtok, it’s good and value for money for transit passengers. Food is decent and staff is helpful.
Stayed 1 night in Jun 2023

6/10 Okay

Prasun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
NOT SATISFIED WITM HYGIENE STANDARD.
ROOMS FULL OF MOSQUITOES AND NO MOSQUITO NET PROVIDED. ROOMS ARE FILTHY SMELLING. TOILETS AND BATHROOMS ARE NOT CLEANED. CIGERETTE BUTTS , TISSUE PAPER BINS NOT IN PLACE IN TOILETS.
Stayed 1 night in Dec 2022
Response from Hotel Saluja Cum Bar & Restaurant on 13 Feb 2023
Dear Guest,We are really sorry for the inconvenience, and we will surely look into the matter and take the necessary action required.

8/10 Good

Tarunkumar

Stayed 1 night in May 2022

4/10 Poor

Sayan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was without ac.
Stayed 1 night in May 2022

2/10 Terrible

Anand

Stayed 1 night in Apr 2022

10/10 Excellent

Shubham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good. The hotel saluja is really good one. All staff are of good behaviour.
Stayed 1 night in Oct 2021

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was very good The room which was assigned to us was quite spacious with all amenities. Just need to add Slippers for guest along with Tea/Coffee shushes
Stayed 1 night in Oct 2021
Response from Hotel Saluja on 22 Oct 2021
Thank you dear guest! We are so glad to know you enjoyed the hospitality. Slippers and tea bags can be requested for from the house keeping department. However they are complimentary only for the super deluxe category. Rest of the room categories require a minimal extra charge for the same. We look forward to having you with us. Do give us a chance to serve you again soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING IS GOOD IN SALUJA
Stayed 1 night in Jul 2021
Response from Management on 15 Jul 2021
Dear Guest, Thank you for your valuable feedback. Hope to see you soon again. 🙏🏻

8/10 Good

ATUL

Travelled with group
Liked: Cleanliness
Stayed 1 night in Jan 2021
Response from Hotel Saluja on 3 Mar 2021
Thank you sir for your feedback. We hope you had a pleasant stay. We look forward to having you back with us again soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mosquito in the room, Fan regulator not working in order.
Stayed 1 night in May 2020
Response from Management on 3 Jun 2020
Dear Sir, Thank you for choosing to stay with us. We highly regret that your experience with us was anything short of great. We hope you do give us a chance to serve you again.

10/10 Excellent

HYUNMIN

Stayed 1 night in Dec 2022