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The hotel did not honour my booking through hotels.com (on the pretext that they were not getting paid by their branding partner Oyo). They asked me to pay AGAIN for the room.
Sumit
Stayed 1 night in Dec 2019
Response from Regards, Rahul on 6 Jan 2020
We never expect any of our guests to face such issues Sumit! We’re extremely apologetic after knowing such kind of hassle faced by our guests. We have shared this with our team to take necessary action to ensure it's not repeated again.