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Queenco Hotel & Casino

Photo gallery for Queenco Hotel & Casino

Featured image
On the beach, free beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, open 8:30 AM to 10:30 PM, free pool cabanas
Outdoor pool, open 8:30 AM to 10:30 PM, free pool cabanas
Outdoor pool, open 8:30 AM to 10:30 PM, free pool cabanas

Overview of Queenco Hotel & Casino

Queenco Hotel & Casino

5 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Victory Beach, Mohavithey Krong, District 3, Sihanoukville, 18000

Explore the area

  • Popular LocationVictory Beach3 min walk
  • Popular LocationSihanoukville Port9 min walk
  • Popular LocationIndependence Beach5 min drive
  • AirportSihanoukville (KOS)18 min drive

Choose dates to view prices

About this area

Sihanoukville

Located in Sihanoukville, Queenco Hotel & Casino is in the business district and on the beach. Shoppers can visit Phsar Leu Market, while everyone can enjoy the natural beauty of Victory Beach and Independence Beach. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.

What's nearby

  • Victory Beach - 3 min walk
  • Sihanoukville Port - 9 min walk
  • Samudera Supermarket - 5 min drive
  • Independence Beach - 5 min drive
  • Sokha Beach - 9 min drive

Restaurants

  • Where to eat
  • BAGO – Beachfront restaurant with a bar offering Asian cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily, happy hour available.
  • An Nam – Restaurant offering Vietnamese cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily.
  • MarcoPolo – Restaurant offering Italian cuisine. Open daily.
  • Onami – Beachfront sushi bar with a bar offering Japanese cuisine. Serves brunch, lunch and dinner daily.

Getting around

  • Sihanoukville (KOS) - 18 min drive

About this property

Queenco Hotel & Casino

Luxurious ski hotel with ski-in/ski-out access
Catch some rays at the beach or spend the day relaxing at Queenco Hotel & Casino's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. All 199 soundproofed rooms feature free WiFi and pillowtop beds. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Queenco Hotel & Casino offers 199 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in October 2015.

An outdoor pool and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • On-site parking options include a carport
  • Free off-site parking
  • Free local area shuttle up to 5 kilometers
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: USD 13 for adults and USD 6.50 for children
  • 4 restaurants and 1 coffee shop
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Access to nearby outdoor pool
  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Motor-boating
  • Motorised watercraft
  • Nightclub
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Snowboarding
  • Steam room
  • Waterskiing
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Fridge (on request)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski-in/ski-out access
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Korean
  • Russian

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

More

  • 28 casino gaming tables
  • 157 casino slot machines
  • Beach towels
  • Casino (26910 square feet of space)
  • Casino VIP room
  • Designated smoking areas
  • Renovated guest rooms – October 2015

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge (on request)

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express checkout

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Customers may be requested by the property to provide a health declaration (issued within 3 days prior to check-in).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for USD 35.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 13 for adults and USD 6.50 for children (approximately)
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 8:30 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Children under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision

Property is also known as

Queenco Hotel Casino Sihanoukville
Queenco Hotel Casino
Queenco Casino Sihanoukville
Queenco Casino
Queenco Hotel & Casino Hotel
Queenco Hotel & Casino Sihanoukville
Queenco Hotel & Casino Hotel Sihanoukville

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 9 out of 30 reviews
5 - Excellent 30%
Rating 4 - Good. 11 out of 30 reviews
4 - Good 37%
Rating 3 - Okay. 6 out of 30 reviews
3 - Okay 20%
Rating 2 - Poor. 3 out of 30 reviews
2 - Poor 10%
Rating 1 - Terrible. 1 out of 30 reviews
1 - Terrible 3%

4.0/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Liked: Cleanliness
Disliked: Amenities
Had a nice open air restaurant on the beach. At night you got eaten by insects. Breakfast was included in my room rate. When I went down to breakfast , I ordered a coffee ( didnt want breakfast) I was ( attempted) charged $US6 for a cup of coffee. "Coffee doesnt come with breakfast" These people ( Cambodians) are screwing their tourist industry by ripping tourists off for every thing. I will never go back there.
Stayed 1 night in Dec 2019

2/5 Poor

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This area is a building site at the moment, with contractors working late in to the night with drills hammers etc. This was made worse by the pneumatic drill at 7am. The cold water went off leaving us unable to shower. This is not the service you expect to receive at a higher end hotel. I have had much better stays in cheaper places
Stayed 1 night in Mar 2019

1/5 Terrible

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The only good thing is that the hotel has a café near the beach
Stayed 2 nights in Jul 2018

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic hotel
Great hotel, friendly staff, great amenities, very comfy bed, great shower, the list goes on.. would highly recommend you stay there
Stayed 2 nights in Jul 2017