Search Apart Hotels in Sierra de las Nieves

"I wouldn't get it again, not very clean, outdated, however location is very good!"

"Excellent hotel. Everything about this hotel was perfect so that on your holiday you can relax. From the moment you walk through the hotel door and you are offered a welcome drink you know you have chosen the right hotel! The staff work as a team and are friendly and helpful. It’s very clean throughout and we couldn’t fault the excellent housekeeping team. Breakfast options are delicious. The hotel bar and restaurant are really good and the hotel is located near many local restaurants and near the old town of Marbella. We will definitely be returning to this hotel in the future."

"Amazing hotel, good location."

"Bathrooms in lobby area need much better cleaning schedules. Both male and female toilets were dirty every time myself and my partner went to use them. Pool bar needs a better system for serving both people on the cafe side and on the pool side. Numerous times I was queuing on the pool side and people would join the queue on the cafe side and would be served before me. This is not very good customer service. The location of the hotel is lovely. It is a bit out of the town but 15 mins on the bus and you are in the centre with lots of bars and restaurants. Bus costs €3.20 for two people one way and they do not take card. Cash only. Breakfast was OK, we only went twice out of the week. Hash browns were lovely. Lunch was the same every day. Cold chips. Everything was cold. Dinner was the same as lunch, same thing every night and just mass produced cheap ingredients but it's the same thing everywhere when you do all inclusive unless it's a very expensive hotel. Roof top bar was shut. One out of the 3 beds had no mattress so was out of use. One jacuzzi was off. It should be sign posted better as it felt awkward and like the jacuzzi belonged to whoever was sitting on the bed beside it but that is not the case. We arrived at 11pm so only had 1 hour of all inclusive which did not include any food on the first day. Day of check out they cut our bands off so we couldn't use even though our flight wasn't until 10pm that night. I've never had that happen before."

"I'm trying to be as objective as I can. Property was great. Views, great. Worth it. Pools were closed, not good. We ran out of water in the room, (Wife Pregnant) asked the front desk lady, we were told to wait until night time to get refills from the cleaning staff. What is the world right? Weird. There was a restaurant down stairs right by the stairs, 8 PM, we asked if we could stop by for some dessert or light snacks, we got told to go to the bar area instead. We want to the bar area, bar area doesn't serve drinks after 6 they said. So we just went inside our rooms and made tea there. On another day, a gentleman working at night was able to offer us water though. Later we found a loophole that if we want something to drink to go to the gym they have a water station there. It's easier than asking at the front desk because we would be told to wait for night time. Juan working the valet was great. Compensated for the other (older gentlemen with smug face) who was not so great. Juan was helpful, would offer water. Would smile. (Not everyone does that here.) I still chose to leave 5 starts because the property is great, and I would still say its worth to check it out, people like Juan do care and are the reason people should still come it regardless of the folks that work here who should not have a job in hospitality. Besides that, Juan is great. If you come here, if you need any help, talk to Juan. Juan is friendly and likes to help people."

"Valet Folks Were Great Breakfast Was Great"

"Excellent peaceful"

"Small rooms, room smelt of smoke, breakfast not great "

"Fine "