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Reviews of Quality Inn Shreveport

2.5 out of 5
Quality Inn Shreveport
5402 Interstate Dr., Shreveport, LA

Reviews

6.6
Rating 10 - Excellent. 221 out of 1001 reviews" "
Rating 8 - Good. 264 out of 1001 reviews" "
Rating 6 - Okay. 198 out of 1001 reviews" "
Rating 4 - Poor. 145 out of 1001 reviews" "
Rating 2 - Terrible. 173 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janie

Liked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Kimetha

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very accommodating and courteous. The property could use serious upgrade, especially the bathrooms. The bedspread in our room had a hole in it.
Stayed 2 nights in May 2024
Response from Heather Harvey GM on 11 May 2024
Thanks for the response.

2/10 Terrible

Akemi

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down facility with cockroaches, cups chewed by possibly rats. Door propped open, random people coming in and out throughout the night making it unsafe. Strangers in the parking lot asking for help with money. No housekeeping service during the 5 days there. Asked for towels and toilet paper and tissue but did not receive it. Had to go to the front desk to get towels, toilet paper, and tissues. Had to take out our own trash due to no housekeeping service during the 5 days there. Ladies at the front desk was nice and helpful.
Stayed 5 nights in May 2024
Response from gm on 9 May 2024
Nice and helpful to know you needed service. Front desk is where you get items at when you keep a DND on the door. We can not take trash out, provide toilet paper, or provide towels when you don't let us in room. Cameras and report shows only one day service you asked the whole time or towels only. We would also love to know ahead of time you are having a roach problem because we have a company to prevent having that. As the manager with ownership over ten years, never at the quality inn any Rodents. To keep safe, and feel safe, best thing to do is speak out. We need to know these things right when it happens, front desk should be aware of traffic. Then at that time we would take actions to get the noise, doors open, people in & out, and money asking people under control. We like a neat and clean environment, if we do not work together to keep that way, then we will never feel safe. Thanks for the comments better later then never to report at all.

10/10 Excellent

LynQuiesha

Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lady at front desk was so friendly and helpful.
Stayed 1 night in Apr 2024
Response from Heather Harvey GM on 29 Apr 2024
Thanks for the response and we hope to see you back in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and located near the Interstate for convenience. Free breakfast was a short walk to the hotel next door.
Stayed 1 night in Apr 2024
Response from Heather Harvey GM on 25 Apr 2024
Thanks for the response.

10/10 Excellent

Chyneesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & quiet. The workers are very respectful & nice
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Thanks for the response

2/10 Terrible

Eugene

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast hwas always late or non-existent, the staff at the front desk were eating while checking in guests and my neighbors smoked marijuana on a daily basis. I WIĹL NEVER STAY IN THIS HOTEL AGAIN. If it was not for the fact I had no choice, I would have left day one. I cleaned and sanitized my own bathroom. It was filthy. Just disgusting!!!!!! Shameful
Stayed 1 night in Apr 2024
Response from Heather Harvey GM on 8 Apr 2024
Thanks for the response.

2/10 Terrible

Perry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Scetchy hotel/neighbor hood. Service was none, breakfast person was a no show. So the cleaning lady tried. Don’t do it. Keep looking!!!!
Stayed 1 night in Apr 2024
Response from Heather Harvey GM on 8 Apr 2024
Thanks for the response.

2/10 Terrible

Perry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place you could ever pick
Stayed 1 night in Mar 2024
Response from Heather Harvey GM on 2 Apr 2024
Thanks for the response.

6/10 Okay

Emmie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MANAGEMENT on 30 Mar 2024
Thanks for the response.

2/10 Terrible

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay at the property, the area felt unsafe
Stayed 4 nights in Mar 2024
Response from Management on 27 Mar 2024
Thanks for the response.

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In a bad part of town, took forever to check in, smelled terrible, very run down, curtains were hanging off on the side, remote didn't work for the tv, baby cockroach in the bathroom, heard every door slam in the hallway. Breakfast was bizarre as you had to walk outside and through the parking lot to the other side of a motel next door, to a restaurant to give the vouchers to, but the food was decent.
Stayed 1 night in Mar 2024
Response from Heather Harvey GM on 25 Mar 2024
Thanks for the response.

2/10 Terrible

Hortencia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in the bathroom! Broken beds!
Stayed 1 night in Mar 2024
Response from MANAGEMENT on 21 Mar 2024
Thanks for the response

2/10 Terrible

Jaimie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hallway on our floor smelled of weed and cigarette smoke even though we had a non smoking room. The towels in the bathroom had black hair embedded in them and stains. The sheets on the bed also had stains. Blow dryer in the bathroom didn’t work. Dirty. Looked nothing like the advertised pictures.
Stayed 1 night in Mar 2024
Response from MANAGEMENT on 18 Mar 2024
Thanks for the response. We wish this information was in formed to desk before your late departure for 1pm. We were unaware of any issues. Again we ask you give us another chance in the future with details upfront so we can accommodate to your fullest needs.

2/10 Terrible

Brandy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No cover just two thin sheets tv didn’t work doors barely locked toilet seat full of bleach stains and other stains it smelled horrible and just looked unsafe no peace noises all night door slams just save your money!
Stayed 1 night in Mar 2024
Response from MANAGEMENT on 10 Mar 2024
Thanks for the response.

4/10 Poor

Ana

Stayed 1 night in Feb 2024
Response from Heather Harvey GM on 19 Feb 2024
Thanks for the response.

2/10 Terrible

Aubriea

Disliked: Cleanliness, staff & service, property conditions & facilities
Room is dirty. Bathroom is filthy! Room smelt like air freshener was sprayed to keep from cleaning. I was afraid to go to sleep! I didn’t even put my kids in the tub because of how filthy it was
Stayed 1 night in Feb 2024
Response from Heather Harvey GM on 19 Feb 2024
Thanks for the response.

4/10 Poor

Tiara

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not the cleanest but no distractions. Excellent customer service though.
Stayed 1 night in Feb 2024
Response from Heather Harvey GM on 5 Feb 2024
Thanks for the response.

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We looked at 3 rooms and all were dirty and not fit to stay. The clerk was apologetic and gave us a full refund.
Stayed 1 night in Feb 2024
Response from Heather Harvey GM on 3 Feb 2024
We gave a full refund and again we are sorry. We thought we did the right thing and would like a good comment. Sorry again for the inconvenience.

4/10 Poor

Dennis, New York

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is ironic that you posted a sign saying $200 charge for smoking yet the room I was in smelled like years of cigarettes, shouldn't you be paying me the $200???!!! Also, the lady that runs the morning breakfast is unpleasant to guests...maybe someone should tell her she is in the hospitality business which usually means be nice to guests
Stayed 1 night in Jan 2024
Response from Heather Harvey GM on 3 Feb 2024
We do not know where that's posted but sorry for the issue. Thanks for the response.

4/10 Poor

Raymond

Business traveller
Disliked: Property conditions & facilities, room comfort
The elevator smelled like mold and the tub had rust. The A/C had food in it and the hot water didn’t get very hot.
Stayed 2 nights in Jan 2024
Response from Heather Harvey Management on 2 Feb 2024
Thanks for the response.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Completely Gross, Pass!!!
First this hotel should be completely closed down. I do understand that people believe you get what you pay for but this was a really bad experience for my family & I. The room walls were dirty as if someone had thrown food at the walls. The smoke detectors were taped to wall & was still falling down. The room smelled look smoke, when I requested a smoke free room. There were several roaches crawling around the room. Also there big roaches dead down the hallway. I was so upset that I could not even stay in the room to get photos. This hotel should be deemed unlivable.
Stayed 1 night in Jan 2024
Response from Heather Harvey Management on 29 Jan 2024
Thanks for the response!

4/10 Poor

Donald

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather Harvey Management on 27 Jan 2024
Thanks for the response

2/10 Terrible

LeKendrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Too many roaches
There were lots of roaches in my room
Stayed 1 night in Jan 2024
Response from Heather Harvey GM on 20 Jan 2024
Wish we would of known right away because we would take care of you. We strive to provide good service. Through entire stay you seemed happy and checked out with smile on your face with no details. We are ready to check all areas and fix. We apologize again and hope you give us another chance in the future.

10/10 Excellent

Tiyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and great customer service.
Stayed 1 night in Jan 2024
Response from Heather Harvey Management on 15 Jan 2024
Thanks for the response.

2/10 Terrible

Gloria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience in my life
That was the worst experience I had had in my life I never stay in a place like that in all my life I arrived by 3:00 a.m. I was extremely tired that is why I did not leave the place was nothing dirty they didn't have a covers everything was dirty the walls the beds the bathroom and it was smelling like marijuana the whole hotel it's terrible I don't know how did you recommend a hotel like that I would like people to know so they never go to the place that place should be close or have any management the cleaning take care of that
Stayed 1 night in Jan 2024
Response from Heather Harvey GM on 8 Jan 2024
Thanks for the response .

10/10 Excellent

LATONYA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay quiet and cheap
Stayed 1 night in Dec 2023
Response from Heather Harvey GM on 27 Dec 2023
Thanks for the response.

6/10 Okay

Gonzalo

Travelled with family and small children
Liked: Staff & service
This property was an ok stay for the price we paid. Aside from a couple critter roaches trying to stay in with us not too bad of a problem. One room did not have hot water so we had to use one bathroom to shower out of both rooms that we rented. I knew what to expect when I showed up to the hotel so I was not surprised. Still a decent stay for what I needed the room for. We were out and about the town so we were hardly in the room. Hotel has its wear and tear. I would probably stay again if I had to.
Stayed 2 nights in Dec 2023
Response from Heather Harvey GM on 18 Dec 2023
Thanks for the response.

6/10 Okay

Dennis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Met a need for an overnight stay
Not so good. Place is in need of some serious updating. Linen was essentially two sheets. I mean the comforter was no thicker than a regular bed sheet. Good thing the heat was working otherwise this would have been a cold night. Staff were friendly and immediately tried to fix the staticky reception on the tv. Did an ok job but still not a great picture. All rooms were supposed to have fridge/microwave, ours had neither. GF said the building smelled of marijuana
Stayed 1 night in Dec 2023
Response from Heather Harvey GM on 18 Dec 2023
Thanks for the response.

8/10 Good

Donna

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property was not clean or well maintained. There were NO blankets on the bed or in the room. Carpet wasn’t vacuumed. Staff didn’t greet people when checking in. Front desk clerk refused to look me in the eye when I asked where the breakfast room was. Pathetic. Do not recommend.
Stayed 1 night in Dec 2023
Response from Heather Harvey GM on 18 Dec 2023
Thanks for the response.

6/10 Okay

Antonio Martinez

Stayed 1 night in Dec 2023
Response from Heather Harvey GM on 18 Dec 2023
Thanks for the response.

6/10 Okay

dontrael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather Harvey GM on 18 Dec 2023
Thanks for the response.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness
Bathroom had noticeable hair on floor of bathroom and vanity top had what looked like sugar spilled on it. Highway very close and walls and doors poorly insulated so you could hear lots of noise. Staff persons at front desk during check-in and early in the morning (3 am) when we left were very nice. For the low price, it's hard to complain. But we wouldn't stay there again.
Stayed 1 night in Dec 2023
Response from Heather Harvey GM on 12 Dec 2023
thanks for the response.

4/10 Poor

Rondy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I arrived to dirty bed linen on bed..it was apparent that they didnt terminal clean from last guest. There was women makeup all over the sheets There was trash still under bed and the carpet wasnt vacuum inside or outside front door. I showed housekeeping that morning and asked that enire bed linen on both beds be changed and vacuum carpet. And the elevators and propery was filthy. I met several guest who requested another room because of the cleanliness. The front desk Sharon was nice. But Will Never stay here again Im sure they dont mop bathroom or vacuum. Just empty trash and leave.
Stayed 2 nights in Dec 2023
Response from Heather Harvey GM on 11 Dec 2023
THANKS FOR THE RESPONSE AND WE WILL LOOK INTO AND TAKE CARE OF.

4/10 Poor

Taejin

Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 27 Dec 2023
Thanks for the response.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 27 Dec 2023
Thanks for the response.

2/10 Terrible

Jawadu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us room with no water and toilet didn’t work
Stayed 4 nights in Nov 2023
Response from Heather Harvey GM on 30 Nov 2023
Thanks for the response and we took care of the issues and you were satisfied.

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
was rude and hotel was disgusting, not clean at all. Would not refund money after saying they would
Stayed 2 nights in Nov 2023
Response from Heather Harvey GM on 28 Nov 2023
They had only a family emergency and we did refund the money. Also nothing else was mentioned except that if they did not have a family emergency then they would of stayed.

2/10 Terrible

Jack

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
For starters employees were all nice and helpful but on our first and last day the plumbing went out there was no water then we went to eat lunch were my children noticed roaches were trying to climb on there plates the owners of this property need to quit being slumlords and invest in the property
Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 24 Nov 2023
we are very sorry you felt this way. we had no complaints of water issue that day and we do not have a restaurant on property.

6/10 Okay

Harold

Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 11 Dec 2023
THANKS FOR THE RESPONSE.

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well for breakfast there was no warming station to keep food warm. Clerk kept having to warm each client’s plate. This was a little time consuming
Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 17 Nov 2023
Thanks for the response.

4/10 Poor

Göran

Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 16 Nov 2023
Thanks for the response.

6/10 Okay

Tim

Disliked: Cleanliness
Not a good hotel at all!
Check-in was easy. In the room (112), I sat down in the wingback chair after having moved it over to see the TV better. It was rocking. Looked down and the leg was broken! I called the front desk--I was told that they knew about the broken leg...that's why they don't want anyone to move their furniture. What??? Next the TV--was snowy and not good at all. The carpet was dirty--if you walked barefoot, your feet turned black! Also, in this handicap accessible room, there was no grab bar beside the toilet, only behind it, which is only useable as a towel rack. Lastly, when I checked out, I asked the clerk to email me the receipt--she said, "I'll just print it out."
Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 13 Nov 2023
Thanks for the response.

8/10 Good

Desa

Liked: Cleanliness, staff & service, room comfort
Old old old
The hotel was very old, needs to be updated. People are nice.
Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 6 Nov 2023
Thanks for the response.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 6 Nov 2023
Thanks for the response

6/10 Okay

Kay

Business traveller
Stayed 1 night in Nov 2023
Response from Heather Harvey GM on 4 Nov 2023
Thanks for the response.

2/10 Terrible

Tonya

Business traveller
Disliked: Amenities, property conditions & facilities
I saw a baby roach, toilet handle was broken, so I couldn't flush the toilet. The afternoon attendant was very nice. The morning crew wasn't nice with a little attitude. I didn't want to ask any questions and I was very uncomfortable checking out.
Stayed 1 night in Oct 2023
Response from Heather Harvey GM on 31 Oct 2023
Thanks for the response , we hope that you could give us another shot in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather Harvey GM on 30 Oct 2023
Thanks for the response and we hope to see you back in the future.