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Reviews of Holiday Inn Express & Suites Shippensburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Shippensburg, an IHG Hotel
120 Walnut Bottom Rd, Shippensburg, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 359 out of 518 reviews" "
Rating 8 - Good. 108 out of 518 reviews" "
Rating 6 - Okay. 28 out of 518 reviews" "
Rating 4 - Poor. 14 out of 518 reviews" "
Rating 2 - Terrible. 9 out of 518 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about this hotel!
Stayed 1 night in May 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the king room with kitchenette, full sized frig. Everything we needed, clean, comfortable. Nice breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Dion

Stayed 1 night in Apr 2024

10/10 Excellent

Georgios

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk staff, new and clean rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and room was clean too
Stayed 3 nights in Apr 2024

2/10 Terrible

Walter

Business traveller, Travelled with partner
Disliked: Staff & service
Check in and the room that was assigned it was a mess beds wasnot made tawel everywhere . When down stair and it took foe ever to get the other room.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very comfortable and quiet
Stayed 1 night in Mar 2024

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds uncomfortable, front desk friendly but their computers very slow, breakfast average. Wouldn’t return.
Stayed 1 night in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Good price
Stayed 1 night in Mar 2024

10/10 Excellent

Antonella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price waa right for a basic clean room. I regularly use Holiday Inn express when traveling.
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness
The pool was down. This was of my priority that there was an indoor pool. I was bummed out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Shippensburg for a concert and chose this hotel based on the reviews and price and location. We arrived just before check-in and was greeted by Abby at the front desk. She was very friendly, helpful, and professional. We got checked in and headed to our room; it was very clean and we had a good night sleep on the comfortable beds. The next morning we had breakfast, which was very good. I would recommend this hotel and would stay there again if in the area. The only negative thing I can think of was renovations but that it only to improve a already great hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Feb 2024

10/10 Excellent

Kristofer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was terrible. Other than that, we had a great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay! Cozy room with big shower.
My husband and I spent the day in Hagerstown, MD and weren't comfortable with the reviews of any of the hotels there or nearby. This hotel popped up and was a much better price and way cleaner. The reviews reassured us that we should stay. It was a half hour away from where we were but it was worth it and on our route back home. The hotel was so clean and inviting. The front desk person was friendly and even talked with us for a little bit when we came down for drinks and a snack. Our room was spotless. I've never had a hotel room be as clean as this one was. The shower was also much bigger than we expected and not some janky shower/tub combo. The water pressure is amazing. Our bed was very comfortable and all of the appliances including the tv and the remote worked without any issues. The locations is super quiet. We love that it was a pet friendly hotel so we know we could come back with our dog if we wanted to. Our stay wasn't planned so Holiday Inn really made things easy for us. We enjoyed our stay so much that we may consider coming again in the future when we travel. The only issue we had was our door knob was loose. So we had to lift the whole way up in order to open the door. But it worked fine as long as we did that. The room number was 304. I see no reason to not give 5 stars because we have never had a hotel experience be this perfect.
Stayed 1 night in Feb 2024
Response from Barbara - GM on 12 Feb 2024
Thank you so much for taking the time to let us know about your stay with us. I am very fortunate to have such an incredible staff that works together as a team. I had to be out for surgery and just returned. I could not be prouder of this crew and the great job they have done. We are so glad you enjoyed your stay and we hope you will be visiting again soon. Barbara Motichka - GM

10/10 Excellent

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for a visit to Shippensburg!
Stayed 1 night in Feb 2024

10/10 Excellent

Chaval

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
We've stayed at multiple places in this area when visiting our daughter at college. This by far, our favorite! Clean rooms and pool, friendly staff, great food... ALWAYS A GREAT EXPERIENCE.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean facility.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Leslie

Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 2023 stay
The room was nice and the breakfast was ok. The problem was that the staff, at first, gave me keys for a room that was already in use by someone else. Imagine my surprise when I opened the door and saw someone else’s belongings on the bed. It makes me leery of using this holiday inn express again.
Stayed 1 night in Dec 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Updated, clean. Shower could use some work, mold, dirty "caulk"
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Did I miss the fruit at breakfast?
Stayed 1 night in Nov 2023

2/10 Terrible

Wayne

Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Comfortable beds.
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Although the staff couldn't have been nicer, there were things that needed to be fixed but no one to fix them
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
very nice property; the staff were great, place was spotless, the area around it could stand to be improved
Stayed 1 night in Oct 2023

10/10 Excellent

deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Jerilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel super friendly staff
They had the absolute best continental breakfast I've ever had! The staff was all super friendly and really accommodating when we had to check in 12 hours late due to traffic. Would recommend 10/10
Stayed 4 nights in Oct 2023

10/10 Excellent

Katherine

Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Phil

Travelled with family
Our room had a musty smell and it was not clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Alanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shippensburg Holiday Inn
Nice hotel to stay in for the weekend.
Stayed 2 nights in Sep 2023
Response from Barbara - GM on 28 Sept 2023
Thank you

6/10 Okay

William

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Barbara - GM on 16 Sept 2023
Thank you

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff
Stayed 1 night in Sep 2023
Response from Barbara - GM on 28 Sept 2023
Thank you

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Barbara - GM on 28 Sept 2023
Thank you

10/10 Excellent

Catherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
New, clean, quiet! Comfortable beds!! Cool decor
Stayed 1 night in Sep 2023
Response from Barbara - GM on 28 Sept 2023
Thank you

10/10 Excellent

cris

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend. Very clean, friendly staff.
Stayed 1 night in Aug 2023
Response from Barbara - GM on 28 Sept 2023
Thank you

8/10 Good

Ann

Stayed 1 night in Aug 2023
Response from Barbara - GM on 28 Sept 2023
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Barbara - GM on 16 Sept 2023
Thank you