Sorry to see that you did not had a good experience while staying at Lords Garden Glory. By this review you have given us an opportunity to clarify more on our location and services and limitations so that our forthcoming guest are not disappointed. This place is 16 kms before Shimla, this is clearly mentioned on our website. Our service is appropriate as per our rooms and requirements. We strive to provide hot meals readily cooked and immediately served without delay thus serving guests one by one with moderate speed which we always strive to improve. We do not accumulate food first and serve later in one go to all the guests. Our food menu is limited and simple with vegetarian homemade meals, but we use the best ingredients. We think we provide basic essentials in the room. Towels, soap, water jug & glasses, pillows quilts etc are there. If we miss out something you can always ask for. We always strive to offer the best value for money, cleanliness and service in tune with our guest's expectations.