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Reviews of Travelers Inn

2.5 out of 5
Travelers Inn
401 South Sam Rayburn Freeway, Sherman, TX

Reviews

6.0
Rating 10 - Excellent. 26 out of 167 reviews" "
Rating 8 - Good. 37 out of 167 reviews" "
Rating 6 - Okay. 47 out of 167 reviews" "
Rating 4 - Poor. 20 out of 167 reviews" "
Rating 2 - Terrible. 37 out of 167 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Debra

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel with our large dog and needed a place to catch a few hours of sleep. Based on reviews, this place sounded like a good bet. IT WASN’T. I was quoted a $10 charge for my dog but the woman at the front desk tried to charge me $75! Got that straightened out and headed to the room. OMG. Definitely the worst place I have EVER stayed. Air conditioner blew hot air and the adjustment knob had been removed. The handle on the bathroom sink faucet was also gone. And the dirt…I’ll let you use your imagination. Bottom line: STAY ANYWHERE BUT HERE. Like maybe sleep in your car. Wish we had.
Stayed 1 night in May 2024

2/10 Terrible

Calvin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Drug addict/ dealer paradise
Stayed 4 nights in Apr 2024

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
The parking lot had more holes than payment. Facility is old and showing it. Rooms were acceptable. If you want cheap rate and can accept minimum facilities this place could work for you.
Stayed 1 night in Mar 2024

8/10 Good

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Willow

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation online through Expedia and when I arrived in the evening, the person at the front desk said they had no rooms, that it didn't matter that I had a reservation. I asked what happened to the reservation and they said the reservation didn't guarantee me anything. Very disappointed and had to find another hotel room, on the fly.
Stayed 1 night in Feb 2024

2/10 Terrible

Wing Ching

Disliked: Cleanliness
It is the dirtiest room I have ever stayed in. I was scared of bed bugs or ticks (I was fine after all). Maybe this is what I deserve since it is relatively cheap. I dare not do it again.
Stayed 1 night in Jan 2024

2/10 Terrible

Kathy

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst place to stay!!
My room was like a prison. Hard as stone bed. 1 flat pillow. No remote for the tv. No microwave. The bathtub had cracks in it so no shower cause im a big girl & didn't wanna fall through the floor.
Stayed 1 night in Jan 2024

8/10 Good

latishia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Alvaro

Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

David

Stayed 1 night in Dec 2023

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities
Too close to the freeway!
Stayed 1 night in Nov 2023

4/10 Poor

Jeanelle

Stayed 1 night in Oct 2023

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Olga

Travelled with family, Business traveller
The only thing Bathroom duty
Stayed 1 night in Sep 2023

8/10 Good

Corwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Sep 2023

4/10 Poor

Everardo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

THOMAS

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Sep 2023

6/10 Okay

Daniel, Alpharetta

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Road construction made it extremely hard to find. My alternator gave up the ghost and they were supportive of allowing an angel (fellow guest) to help swap it out in the parking lot. It is a pet friendly hotel.
Stayed 1 night in Sep 2023

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Tabitha

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had roaches
Stayed 1 night in Sep 2023

8/10 Good

Roberto

Liked: Room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel! Dirty, no hot water, ice machine didn’t work, scary! Just bad!!
Stayed 1 night in Jul 2023

6/10 Okay

Lisa

Stayed 1 night in Jul 2023

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Missing smoke detectors, no hot water, broken light fixture laying on the chair
Stayed 1 night in Jun 2023

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Never going back
Stayed 1 night in May 2023

2/10 Terrible

Kendall

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water..still charged?
Got there and they said no hot water so I don't even check in they said I wouldn't be charged so I hope y'all don't charge me either
Stayed 1 night in Apr 2023

2/10 Terrible

robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
price increased over 50 percent on check in
On check in I was told my king bed room was not available. I was offered a similar room with double beds at a 50 percent increase. I showed the agent my reservation and was told they do not honor the Hotels.com rate. I would need to pay the hotel rate for the different room. The hotel is older and near a construction zone on the freeway. I cannot comment on the room condition as I had to find another hotel at 11pm. This hotel is definitely not recommended and hotels.com needs to eliminate dishonest hotels.
Stayed 1 night in Apr 2023

2/10 Terrible

Price

Stayed 1 night in Apr 2023

2/10 Terrible

Duane

Disliked: Cleanliness, property conditions & facilities, room comfort
LODGING FROM HELL!
King Non-Smoking Room I reserved was not available. Substituted Double Queen but "non-smoking" turned out to be "smoking". Moved to another room that was acceptable as "Non-smoking only to find that the TV didn't work, no Wifi available, A/C didn't work, no TV remote, tub over-flow drain missing, sheets and mattress stained and to top it off, charged a higher rate per day than reserved rate. Before I left I could smell what I thought was a skunk...found to be someone smoking marijuana outside their romm. Checked out and went to another hotel 10 miles away at midnight. Have traveled for 20 yrs and never stayed in a place with such conditions!
Stayed 2 nights in Mar 2023

2/10 Terrible

Honeyleen

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was filthy had roaches coming out..the toilet did not work.
Stayed 1 night in Mar 2023

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Coffee in lobby
Stayed 1 night in Mar 2023

2/10 Terrible

angela

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything. The people were rude, charged a fee for my service dog, which is illegal. The room was not even cleaned from the previous people that stayed there. No shampoo, conditooner, coffee, toilet paper, or towels!!!!! I cant believe that this place is even open. Disgusted. I was only able to stay in that room for 5 hours. The smell from the cigarette smoke made me very sick. I was so scared to even walk to my car. A lot of shady stuff goes on there. Not at all satisfied!!
Stayed 1 night in Mar 2023

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was very reasonable, but the construction on US69 made it virtually impossible to get in and out of. Also, the receptionist spoke very little English and couldn't find our reservation. She finally got help from the actual manager via FaceTime but it still took over a half hour just to check in!
Stayed 1 night in Sep 2021
Response from Bob on 7 Oct 2021
Hello Michael, We are sorry you didn't have a great experience with us. We take your feedback seriously and no further action is required on your part. Take Care.

2/10 Terrible

Rahul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place . Don’t ever get a room here .
Drug deals going on outside. Guy threatened me right in front of front desk lady . Then asked me to take him home . He called me names and tried to pick a fight . He was most likely a drug addict . Ac didn’t work in the room . It stunk and deadbolt inside the room was broken , I wish I can give them zero stars . I was scared for my cars safety as well .
Stayed 1 night in Sep 2021
Response from John on 7 Oct 2021
Hello Rahul, We are sorry you didn't have a great experience with us. We take your feedback seriously and no further action is required on your part. Take Care.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is possibly the filthiest establishment I have ever stayed at. The sink drain and shower drain, drained very slowly, so you were standing in nasty water from the unclean tub. The carpet was not vacuumed well. The bathroom floor was caked with dirt and hair. Surprisingly there were no bugs and there was free ice, but no coffee or continental breakfast. The cost was $62 for the night and I would have left a different review if the place had just been clean in spite of the orange walls, cigarette burn holes in the bedspread, and overall uncleanliness. The owners were nice and friendly but it didn't make up for the rest of our experience. Hope this review helps...
Stayed 1 night in Jun 2021
Response from Bill on 15 Jul 2021
Hello Guest, We apologize for your experience. No further action is required on your part and we are reviewing with staff and management what happened Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
good for a short stay.
Stayed 1 night in May 2021
Response from Bob on 15 Jul 2021
Hi Guest, Thank You for your feedback Take Care.

4/10 Poor

Verified traveller

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches in the room .Manager was rude.
Stayed 2 nights in May 2021
Response from Jones on 15 Jul 2021
Hello Guest, We apologize for your experience. No further action is required on your part and we are reviewing with staff and management what happened Thank You

6/10 Okay

Ann

One night stay
Okay stay, bathroom light didn’t work.
Stayed 1 night in May 2021
Response from John on 15 Jul 2021
Hello Guest, We apologize for your experience. No further action is required on your part and we are reviewing with staff and management what happened Thank You

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again
Great stay, quiet, but no coffee available....but there is a store 1/2 block away...this was my 2nd stay..
Stayed 1 night in May 2021

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021

6/10 Okay

Travis

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2021

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was disgusting.. the room was dirty, it smelled like smoke
Stayed 2 nights in Apr 2021
Response from Bill on 13 Apr 2021
Hi Thomas, We apologize you didn't have a great experience with us. We are reviewing what happened and no further action is required on your part. Take Care.

6/10 Okay

Stuart

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Jane on 30 Mar 2021
Hi Stuart, Thank You for your feedback. Take Care and we hope to see you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The road all along the front of motel was under construction to the point I could barely get to the motel. It was extremely rundown. The room was dirty. Found a roach in my bathroom. Cleaning people couldn’t speak nor understand English so they went into my room even though I told them not to, that I would go to the desk if I needed towels. Could barely understand the man at front desk when I checked in. Door to my room barely locked. Overall it was absolutely horrible. I will NOT recommend to anyone.
Stayed 5 nights in Jan 2021

6/10 Okay

Richard

Place to stay
Ot was ok atmosphere was different
Stayed 1 night in Jan 2021

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was good . The customer service was alright one of the night bookers had a little attitude but over all it was Good
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2020

2/10 Terrible

Syretta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020