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Reviews of Yue Jia Apartment Shenzhen Bay Branch

3 out of 5
Yue Jia Apartment Shenzhen Bay Branch
B809 Tech-Biopark Shenzhen Bay, Building 5, Nanshan District, Shenzhen, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

5.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Edward

Disliked: Cleanliness, amenities, property conditions & facilities
Apartment conditions did not match pictures, cancelled second night booking but did not receive a refund.
Response from Yixiao Wu on 17 Sept 2023
Thank you very much for staying. Since the fee is prepaid on the platform, the refund needs to be negotiated with the platform. If you need any assistance later, you can always find us through the reservation platform. I'm very sorry for your unpleasant experience.

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The Yue Jia Apartment Hotel is only a 15 min walk from the Nanshan Metro Stop. Their are plenty of restaurants and convenience stores nearby. Their was also a bakery not too far from the Metro Stop. I really enjoyed eating at the Hot Pot restaurant downstairs from the hotel
Stayed 4 nights in Apr 2019
Response from Dan Liu on 23 Apr 2019
Thank you for staying in Yuejia Service Apartment and sharing your experience! We look forward to seeing you again!

8/10 Good

Donato

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from 刘丹 on 26 Oct 2018
感谢您的好评！我们会继续保持优势，改正不足。欢迎下次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed our stay
We enjoyed our stay. Good location, nice staff, clean, big and comfy bed. towels, shampoo are provided. construction nearby works 7 days, but sound insulation does good, just heard a bit noise in the morning.
Response from WU on 8 May 2018
Thank you for your careful comments! We will make further efforts! Look forward to your coming again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find, worth the search
This is an apartment hotel, good for short or long stays. No typical hotel services (but most folks never use them anyhow). Safe area with Chinese and Western fast food options nearby. Apartment has a clothes washer--very hand--and a porch to dry clothes on (just be sure to remember your clothes when you leave!). Check in on 8th floor. Friendly manager gave me a ride to the nearest subway station as I was leaving with an overloaded suitcase. Good deal all around !
Response from WU on 8 May 2018
Thank you for your careful comments! We will make further efforts! Look forward to your coming again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a new development in Shenzhen
Nice, clean, quiet, comfortable... a great value for a stay in one of the new developments in the Shenzhen Bay Area
Stayed 12 nights in Dec 2017
感谢您入住深圳悦家服务公寓！感谢您的好评！我们会更加努力，完善我们的设施与服务。欢迎您再次入住悦家服务公寓！

10/10 Excellent

kaho

Stayed 2 nights in Sep 2023
Response from 刘丹 on 10 Nov 2023
感谢您的入住，下次再会！

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Feb 2023
Response from 刘丹 on 10 Feb 2023
感谢您入住深圳悦家服务公寓（深圳湾店），并分享您的入住感受。深圳悦家服务公寓（深圳湾店）位于南山区粤海街道深圳湾科技生态园园区内，周边配套齐全，餐饮店种类多，交通便利，地铁9号线就在楼下。房间配齐了生活必须品，有冰箱，洗衣机，电视/投影等，房间都带阳台/落地窗。深圳悦家服务公寓，让您的短期出差有更好的选择

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2022
Response from 刘丹 on 16 Nov 2022
感谢您入住深圳悦家服务公寓，您的认可是我们的无限动力。再次感谢您的支持，期待您的下次光临！

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2019
Response from 刘丹 on 22 Jul 2019
感谢您的入住！我们会更加专注做好我们的服务，期待您的下次光临！

6/10 Okay

Verified traveller

Business traveller
場所がわかりにくい。　ビルの一部（8階と36階）をホテルとして利用しており、気が付きにくい。 シャワーのお湯が、シャワー室の隙間から、洗面所に流れ出し、水溜りとなった。修理をお願いします。 洗面所の床の構造が、排水管に向かって水が流れる傾きが不十分で、ところどころで、水たまりになった。 ホテルの部屋の管理者は、愛想は良く、普通の対応をしてもらいました。
Stayed 2 nights in Jun 2019
Response from 刘丹 on 2 Oct 2019
感谢您入住深圳悦家服务公寓！您对我们提出的建议非常及时，并且很有必要。我们会及时作出修整。您对我们的宽容使得我们更加惶恐！我们会更加注重细节，提升服务质量来迎接每一位顾客，期待您的下次光临！

8/10 Good

SHANTUNG

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2019
Response from 刘丹 on 13 Jun 2019
感谢您选择悦家服务公寓作为您的下榻之所！感谢您对公寓的认可，悦家公寓全体员工期待您的再次光临！

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
長住且有自己開伙再考慮
日租公寓套房 我的房間樓層很高 洗澡時水壓不穩忽冷忽熱忽大忽小 附近都是辦公大樓 晚上沒啥店家開著 都是連鎖店
Stayed 4 nights in Jan 2019
Response from 刘丹 on 30 Jan 2019
感谢您的评价，祝您生活愉快！

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
找了很久才找到的公寓，去到那裏不是我想像的，所以我退了房，他們也答應了，等退款。職員挺好的。希望退款能快快處理。
Stayed 1 night in Dec 2018
Response from 刘丹 on 1 Jan 2019
公寓位于科技园南区科技生态园内，毗邻深圳湾公园与红树林海滨公园，周边有腾讯大厦，芒果大厦，百度大厦，顺丰总部，荣超大厦，A8音乐大厦，三诺大厦，华润春茧总部，深圳大学，深圳湾体育中心，海岸城，海上世界，人才公园，很可惜没有入住成功，但是期待您的下次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but hard to find the entrance
Best performance compare to the price per day. The room also has washing machine., It seems to be nice when you have long day trip. But hard to find the entrance. When you cant find the entrance then call the hotel in front of BAMA TEA shop. Then the hotel guy will come out. Have a nice trip
Stayed 1 night in Dec 2018
Response from DAN LIU on 18 Dec 2018
Thank you for your choice of Shenzhen Yue Family Service Apartment, and in the busy time out of comment! I look forward to meeting you next time! Thank you!

8/10 Good

yongsung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
total things, are good place for business trip.
for business trip, good place. 1. he & she can't speak english well so they use translating APP 2. they are kind. ( when we request to call taxi, .. it was not call, he took us to Road, and then he catched Taxi ... lol ) .. anyway they were kind. 3. there is a apartment building. just some rooms are using as Hotel. 4. total things, are good place for business trip. but if tour, not good choice.
Stayed 3 nights in Sep 2018
Response from 刘小姐 on 19 Sept 2018
Thank you for your stay, for your praise, and for forgiving our shortcomings! We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We welcome you to choose our Shenzhen Yuejia Service Apartment again whether you are on business trip, friends gathering or traveling. Sincerely look forward to your coming again!

10/10 Excellent

Ka Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務好, 房間寛敞
地點並不難找, 我們打車來的, 就在5棟A座旁下車, 走兩步就是了. 前台在8樓一個住家feel的單位內, 本來有點担心, 但服務人員態度很好, 手續辦的很快, 又把我們房間升級了套房, 而且可1點才退房. 房間在22樓, 景觀非常好, 可惜碰上深圳大暴雨, 未能盡情享受陽台. 由於大雨, 也沒四處去遊玩, (本來想去歡樂海岸的) 都在房間享受清閒, 及到樓下吃飯. 附近中西餐都有, 也有便利店, 挺方便的. 房間比我們自己的家還要大, 很舒服, 也很乾淨 服務好, 我們不懂弄電視, 又忘了帶手機充電線, 服務員很快替我們解決了 性價比很高. 當然, 若要酒店服務及感覺的, 這不是你的茶. 不過, 像我們一家四口, 想過一個悠閒的週末, relax relax的話, 很好的選擇 值得推薦
Stayed 1 night in Aug 2018
Response from 刘丹 on 14 Sept 2018
感谢您百忙之中抽出时间来细心点评，我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的，同时我们也很荣幸能为您提供最优质的服务。非常欢迎您无论商务出差、朋友聚会或是旅行再次选择我们公寓！真诚期待您的再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便
Stayed 6 nights in Aug 2018
Response from 刘丹 on 1 Sept 2018
感谢您的好评！祝您生活愉快！公寓位于科技园南区，毗邻深圳湾公园与红树林海滨公园，是您商务出行与休闲度假的绝佳选择。期待您下次光临！

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地下個商場好方便有食肆又可以購物
Stayed 1 night in Jul 2018
Response from 刘丹 on 5 Aug 2018
感谢您的评价，我们将竭诚为您提供最优质的服务和便利性！期待您下次光临

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方比較偏僻, 不易找.衛生情況不好, 晚上光線不足, 感覺危險
Stayed 1 night in Jun 2018
Response from 刘丹 on 19 Jun 2018
感谢您的入住！我们公寓24小时安保，楼道都有监控的，安全没有问题。入住期间如果有任何需要都可以直接找24小时前台管家。

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒服，整潔
Stayed 2 nights in May 2018
Response from 刘丹 on 3 Jun 2018
感谢您的评价！欢迎下次光临！

8/10 Good

YIM CHUN MAY

Liked: Staff & service
Stayed 1 night in May 2018
Response from 刘丹 on 3 Jun 2018
感谢您入住悦家服务公寓！欢迎下次光临！

6/10 Okay

chao li

Disliked: Cleanliness, room comfort
酒店是新的，但是，整潔度不好
Response from 刘丹 on 3 Apr 2018
感谢您的反馈，我们会加强培训，提高整洁度！您下次预订，争取给您最佳的入住体验！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from 刘丹 on 11 Apr 2018
感谢您的好评！我们会再接再厉，希望做得更好！期待您的下次光临！再次感谢您的点评！