Reception

Reviews of Insail Hotels East Railway Station Shenzhen

3.5 out of 5
Insail Hotels East Railway Station Shenzhen
118 Buji Road, Longgang District, Shenzhen, Guangdong

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 66 reviews" "
Rating 8 - Good. 23 out of 66 reviews" "
Rating 6 - Okay. 12 out of 66 reviews" "
Rating 4 - Poor. 5 out of 66 reviews" "
Rating 2 - Terrible. 2 out of 66 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one staff at Reception. Check in delayed. Bathroom towel not clean. Twin beds not separated but joined. Amenities - sewing kit, cotton buds missing. Toilet & bedroom only divided by a glass panel so one gets disturb by noises when one pax is washing up. Poor layout. Breakfast everyday same. Should change some items. Wont want to stay here nor recommend to anyone.
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness
Stayed 1 night in Oct 2019
Response from yang on 15 Nov 2019
Dear guests: hello! Thank you for your stay and sharing! As long as you are satisfied, we will be happy if we put in more efforts. Looking forward to your check-in again! !

10/10 Excellent

Lau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Cigarette smoke odor May linger around room after aircond was on... overall, good customer service and clean room.
Stayed 4 nights in Nov 2018

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy staying here.
Always pleasant , relax and enjoy staying in this hotel. Best value in Shenzhen, highly recommend.
Stayed 2 nights in Sep 2018

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value Hotel in Shenzhen
New , Clean, comfort bedding, nice shower, Always friendly and attentive staff, lots of restaurants and stores, shops nearby, the nearest hotel Shenzhen East Railway Station, best value can get in Shenzhen.
Stayed 3 nights in Sep 2018

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Always friendly, clean, best value in Shenzhen. Thank you hang and staff .
Stayed 3 nights in Sep 2018

4/10 Poor

gusman, hong kong

Disliked: Property conditions & facilities
No WiFi, no tv, awful breakfast
if you can’t speak mandarin don’t bother here, not suited for English speaking people
Stayed 1 night in Sep 2018
Response from Kevin on 5 Oct 2018
.尊敬的宾客:非常感谢您对迎商酒店(深圳东站店)的点评,感谢您的宝贵意见,我们一定及时改进,入住期间给您造成的不便我们深表歉意,真诚期待您的下次光临!祝您生活愉快

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend, excellent hotel!
Clean , New , Friendly Staff , Smart Management, Best choice best price , The nearest hotel to Shenzhen East Rail Station.
Stayed 2 nights in Sep 2018

8/10 Good

lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but...
Sound proof not so good. Was affected by rooms next door. The hotel refused to lend an umbrella while it was raining. The rest was good.
Stayed 4 nights in Aug 2018
Response from Kevin on 3 Oct 2018
Hello, distinguished guests! Thank you very much for choosing to stay in our branch store and share your stay experience. We will try our best to help you solve the problem as soon as possible. We are committed to providing you with a kind and thoughtful stay experience. We sincerely look forward to your visit again.

10/10 Excellent

Verified traveller

i love this hotel. is new, is near the subway, about 5 mins walk, and a lot of great restaurants around and is cheap !!!!
Stayed 1 night in Sep 2018
Response from Kevin on 3 Oct 2018
Hello, dear customers! Thank you very much for your support to our hotel. We always believe that good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are welcome to choose our hotel no matter business trip or travel. Sincerely look forward to your coming again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
OK Hotel for One Night Stay
Pro -- the right beside Buji subway station location is extremely convenient, breakfast is fresh and sufficient selections, staffs are very friendly Con -- the rooms on street side are very noisy with non stop honking plus loud music playing in shops till mid night; floor and tatami are both wet due to super high moisture level; weak sound insulation -- I can hear next door cellphone, TV, talking/ fighting
Stayed 4 nights in Jun 2018

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Here Again
New and Clean Hotel, Friendly staff, comfort bedding, nice room size,lots of restaurants and super markets around. Most convenient to Shenzhen East Rail Station.
Response from Kevin on 6 Apr 2018
Distinguished guests: Hello, thank you for checking in and sharing your experience. Thank you for your support for our hotel. We believe that good word of mouth must be recommended from the most sincere satisfaction of guests. Your satisfaction is the best affirmation and encouragement for us. Our service staff are professional training, the purpose is to create a beautiful mood for each guest, we will continue to work hard for you to better create a clean and comfortable environment. Look forward to your coming again and recommending! 双语

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Wifi connection is good and staff are helpful.
Got an "upgrade" from the staff, however, not much difference compared to the room I booked.. breakfast is good.
Stayed 2 nights in Mar 2018
Response from QiuMing on 22 Mar 2018
感谢您的点评,指出的问题我们在今后会加以改善,让我们在今后的服务中不断提升、不断创新,迎商酒店深圳东站店期待您的再次光临,我们将竭诚为您服务!

8/10 Good

CHEUNG KONG

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
性價比很高的酒店,出入方便!整體感覺很好
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
性價比很高的酒店,出入方便!整體感覺很好
Stayed 1 night in Dec 2019

8/10 Good

Benoit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
The Hotelis great, very close to the subway station. Many shops and restaurants around. Very clean also. The only problem is nobody speaks english, so you need to have a translation app on your phone.
Stayed 12 nights in Dec 2019
Response from xiaoying on 30 Dec 2019
Respectful guests: first of all, thank you for your valuable time and leave your comments here. We are very pleased to see that you are satisfied with this experience. For Xiaoying traffic, the surrounding environment, service comment is more can not help but give you a compliment, the next time you come over we are willing to do a detailed recommendation for you. If you like our Xiaoying, I hope you can also recommend us to your relatives and friends, Xiaoying look forward to your visit again, I wish you a happy life!

10/10 Excellent

Ling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店好舒適,休息好地方。
Stayed 1 night in Dec 2019
Response from xiaoying on 30 Dec 2019
尊敬的宾客:您好!非常感谢您对我们的支持与信任,我们将继续秉承用心做事、细心 服务的服务理念,让您在 XX 的居停感受到家一般的温暖。期待您能再次光临检阅我们的 进步,祝您开心每一天!

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
ไม่ถือว่าใกล้ metro เพราะเดินค่อนข้างไกล เป็นสถานีนอกเมือง ไม่เหมาะสำหรับการมาไฟล์ทดึก พนักงานไม่เข้าใจภาษาอังกฤษทำให้มีปัญหาในการเช็คอิน พนักงานหา booking จาก expedia ไม่เจอ อาหารเช้ามีให้เลือกน้อย สถานที่ใกล้โรงแรมมี restaurant มาก สำหรับเราคิดว่าไม่โอเคถ้าเป็นคนไทยแนะนำไปหาแถวสถานี shaipu ดีกว่า กลางคืนมีคนเมาแถวนั้นเยอะ
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
is a good hotel but not so confident for traffic in shengzhen
Stayed 2 nights in Sep 2019
Response from yang on 15 Nov 2019
Dear guests: hello! Thank you for your stay and sharing! As long as you are satisfied, we will be happy if we put in more efforts. Looking forward to your check-in again! !

10/10 Excellent

HAU LEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Cheap price with suprise treatment and stay experience
Stayed 1 night in Sep 2019
Response from yang on 15 Nov 2019
Dear guests: hello! Thank you for your stay and sharing! As long as you are satisfied, we will be happy if we put in more efforts. Looking forward to your check-in again! !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
최신시설로 지불한 값 충분히 보상 영명이나 한문으로 호텔표기 아쉬움 현지인에게 호텔안내부탁이나 교통편의를 위해서 영명 또는 중국어 호텔이름 필수
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地理位置優越,鄰近車站,房間整潔,但電視機用不到,而且在馬路旁,路邊不斷傳來車響,甚為嘈吵,入睡較難。
Stayed 1 night in Jun 2019
Response from Ivy on 10 Jul 2019
尊敬的宾客您好,感谢您入住迎商酒店(深圳东站店)以及给我们提供为您服务的机会。您的点评里有支持有建议是我们非常难得的宝贵财富,我们也将继续努力不断完善各项服务,希望能与您再相逢。祝您心情愉快,阖家幸福!

6/10 Okay

INCHUL

Liked: Property conditions & facilities
잉상 호텔 숙소 경험담
전체적으로 나쁘지 않으며 주변에 먹을곳이 좀 있습니다. 한가지 아쉬운것은 도로변쪽 숙소는 차량에 경적소리가 많이 나는 편이라 예민한 분들은 안쪽 자리를 추천 찾아 사용하시면 도움이 될것 같습니다.
Stayed 2 nights in May 2019
Response from tiki on 2 Jul 2019
안녕하십니까,Insail Hotel (Shenzhen East Station)에 머무르고 숙박을 해주셔서 감사드립니다. 머무시는 동안 불편을 끼쳐 드려 죄송합니다. 단열재 문제를 해결하기 위해 노력해 왔습니다. 이 호텔을 계속 지원하고 행복한 삶을 기원합니다.

8/10 Good

Samson, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and price
The location is perfect many local food nearby and easy to get around with bus and metro! Don't expect too much on breakfast it was enough to fill u up
Stayed 1 night in May 2019
Response from tiki on 2 Jul 2019
Dear guests, thank you very much for choosing and staying at Insail Hotel (Shenzhen East Railway Station)! We are very honored to receive such a high evaluation from you. On behalf of all the staff of the hotel, I would like to express my deep gratitude to you! We look forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好 已經住過好多次 又可以兩點退房
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Ka Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
只係check in時酒店用唔到booking confirmation No 找到記錄, 所以花了較長時間才能完成程序
Stayed 1 night in Apr 2019

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

2/10 Terrible

chi kwong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
該酒店制度和服務很差
我已經交待了
Stayed 1 night in Dec 2018

4/10 Poor

MK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad breadfast Smelly floor Transportation convinence
Stayed 1 night in Dec 2018

8/10 Good

Wing Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
very nice new and clean hotel. Good price incl breakfast. Convenient location closed to subway. Area with lots of eateries. Will recommend to everyone
Stayed 2 nights in Nov 2018

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
skvělé
bylo to super všichni se snazily pomoci s prekladem manager byl super
Stayed 3 nights in Nov 2018

6/10 Okay

James

性價比高,適合短途旅遊。 房間清潔程度一般,枕頭有污漬,浴室渠有異味,用品不齊全。 位置偏遠,去市區要坐車半小時。 附近餐廳沒有太多選擇,建議出市區用膳。
Stayed 2 nights in Nov 2018

8/10 Good

kamanChristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
休閒旅遊之選
地點尚算方便,周圍都是食店,有平有貴。 缺點是房內沒有雪櫃,電視節目沒有心水選擇!
Stayed 1 night in Oct 2018

6/10 Okay

MASANAO

Disliked: Cleanliness, property conditions & facilities
庶民的駅前ホテル
深圳東駅に近く飲食街もホテルの周辺に多く点在していて便利である。 タクシー運転手はホテルの看板を見ておろされたが、入り口がなく反対側の商店街の中ほどまで五分ぐらい歩き見つけたので注意すべき。 一番高いグレードをえらんだが、ただ、50m3と広いだけだった。
Stayed 2 nights in Oct 2018

8/10 Good

cindy, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比很高的酒店,還不錯。就是離些商場比較遠,但附近還是有很多吃的,火鍋,喝早茶那些。性價比很高的酒店,還不錯。就是離些商場比較遠,但附近還是有很多吃的,火鍋,喝早茶那些。性價比很高的酒店,還不錯。就是離些商場比較遠,但附近還是有很多吃的,火鍋,喝早茶那些。
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good experience
Good experience and comfortable ,feel safeful,staff politely!
Stayed 1 night in Oct 2018

6/10 Okay

wing tat

Stayed 1 night in Oct 2018

8/10 Good

cman, Hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨的酒店
酒店的設計風格簡潔,令人入住舒服。而且,亦有提供早餐。酒店的設備齊全,有提供洗涮用品。酒店位置鄰近深圳東站,人流較多,不過酒店隔音不錯,晚上沒有嘈雜聲音。
Stayed 1 night in Sep 2018
Response from Kevin on 3 Oct 2018
感谢亲爱的客官,您的肯定是我们不断前行的动力!迎商,总有不期而遇的温暖!迎商酒店深圳东站店一直在努力!酒店是去年3月装修装修风格是从大自然中汲取灵感,原木与嫩芽新绿配色、简约的配饰、精选的品质备品。房间里面的床品是普兰特专属定制的,独立弹簧筒支持,符合人体构造学,不会出现起床身体不适的情况。期待您的下次入住。祝您生活愉快

8/10 Good

Verified traveller

good location and room is big and clean. Wifi is not good enough
Stayed 1 night in Sep 2018
Response from Kevin on 3 Oct 2018
Thank you for your comments on Yingying. Thank you very much for your suggestions on our work, because we are engaged in the Humanities Hotel, all the design is very humanistic yo ~you can feel more of our other hotels, but also look forward to bringing you a different experience of accommodation! I also expect to get your five points next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Lage, nähe Bahnhofs.Viele Einkaufsmöglichkeiten und Restaurants
Stayed 5 nights in Aug 2018
Response from Kevin on 3 Oct 2018
Danke für die pro - yingying sind Kommentar!Danke auch für ihre vorschläge für uns Arbeiten, Weil WIR mit der Hotels an, Design für alle sind sehr Freundlich!! sie können uns an andere fühlen Sich MIT hotel, erwarten auch, dass bringen sie andere check - in - ERFAHRUNG!Auch können sie erwarten, dass die nächste fünf - punkte - loben -

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
new renovation, big smell
smelly
Stayed 1 night in Jul 2018
Response from Kevin on 3 Oct 2018
Honorable Guest: Hello, thank you very much for your comments. I'm sorry for the inconvenience. We will strengthen the training and communication of staff service in the future, and strive to improve the quality of staff service. Thank you again for your comments. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average
The hotel is brand new and clean. TV provides us with a lot of shows and programme. The metro and bus stops are nearby. But the surrounding environment is not well-developed.
Stayed 2 nights in Aug 2018
Response from Kevin on 3 Oct 2018
Thank you, dear officer, your affirmation is our driving force. Welcome to business, there is always a warm encounter! Yingshang Hotel Shenzhendong Railway Station has been working hard. The hotel is last March decoration style is inspired by nature, logs and buds new green color, simple accessories, selected quality spare parts. The bedding in the room is exclusively customized by Prandt and supported by independent spring barrels. It is constructive and does not cause any discomfort in getting up. Looking forward to your next stay. I wish you a happy life.

6/10 Okay

May, Hong Kong

Liked: Staff & service
CP值高的酒店
地點:-- 酒店周邊有很多平民餐廳 交通:-- 徒步由布吉地鐵站, 穿過深圳東站前往酒店約5-6分鐘, 算是方便 酒店房:-- 床ok. 唯厠所及沖涼分開間格, 不太好用, 因沖涼地方沒有位置放毛巾/衣物. 毛巾有漬, 感覺不良好. 沒有預先放置房間拖鞋, 要打電話客服才送來. 馬桶去水不佳, 有嚴重淤塞的狀況. 酒店早餐:-- 免費, 所以不能有要求. 好一般的質素 ** 要是以價格而言, 是一間很好的酒店.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
服務人員態度良好,地理位置,裝修也不錯, 問題是酒店2樓正在裝修中, 住到第六層的房間也充滿大量天拿水味道,由於是中央冷氣是不能避免這些裝修味,只能給差評. WIFI 要有國內手機才能收到MESSAGE,非常不便
Stayed 1 night in Jul 2018

10/10 Excellent

Mandy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯
位置很容易找, 地鐵,巴士站在附近, 周邊很多商場食肆, 食物種類很多。大堂很舒適,服務員態度很好,服務員及房務及工作人員,全部都懂廣東話及普通話,完全沒有溝通問題。上房必須要在電梯刷房卡才可按樓層,很安全。房間如描述一樣,很乾淨,整潔,舒適,冷氣很夠,熱水也很夠熱,水力也不錯。餐廳在5樓,環境雖小,但味道尚算不錯。唯一是只給一張房卡,有點不方便,因只住一晚也沒有再向前台申請多領一張,所以不知道能不能多要一張房卡。只試過不懂電視怎樣弄,一打給前台,幾分鐘便有工作人員來幫忙,很有效率。
Stayed 1 night in Jul 2018