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Only one staff at Reception. Check in delayed. Bathroom towel not clean. Twin beds not separated but joined. Amenities - sewing kit, cotton buds missing. Toilet & bedroom only divided by a glass panel so one gets disturb by noises when one pax is washing up. Poor layout. Breakfast everyday same. Should change some items. Wont want to stay here nor recommend to anyone.
Verified traveller
Stayed 5 nights in Dec 2019
4/10 Poor
Verified traveller
20 Oct 2019
Liked: Amenities
Disliked: Cleanliness
Verified traveller
Stayed 1 night in Oct 2019
Response from yang on 15 Nov 2019
Dear guests: hello! Thank you for your stay and sharing! As long as you are satisfied, we will be happy if we put in more efforts. Looking forward to your check-in again! !
New , Clean, comfort bedding, nice shower, Always friendly and attentive staff, lots of restaurants and stores, shops nearby, the nearest hotel Shenzhen East Railway Station, best value can get in Shenzhen.
Sound proof not so good. Was affected by rooms next door. The hotel refused to lend an umbrella while it was raining. The rest was good.
lai
Stayed 4 nights in Aug 2018
Response from Kevin on 3 Oct 2018
Hello, distinguished guests! Thank you very much for choosing to stay in our branch store and share your stay experience. We will try our best to help you solve the problem as soon as possible. We are committed to providing you with a kind and thoughtful stay experience. We sincerely look forward to your visit again.
10/10 Excellent
Verified traveller
9 Sept 2018
i love this hotel. is new, is near the subway, about 5 mins walk, and a lot of great restaurants around and is cheap !!!!
Verified traveller
Stayed 1 night in Sep 2018
Response from Kevin on 3 Oct 2018
Hello, dear customers! Thank you very much for your support to our hotel. We always believe that good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are welcome to choose our hotel no matter business trip or travel. Sincerely look forward to your coming again!
6/10 Okay
Verified traveller
10 Jun 2018
Liked: Staff & service
Disliked: Property conditions & facilities
OK Hotel for One Night Stay
Pro -- the right beside Buji subway station location is extremely convenient, breakfast is fresh and sufficient selections, staffs are very friendly
Con -- the rooms on street side are very noisy with non stop honking plus loud music playing in shops till mid night; floor and tatami are both wet due to super high moisture level; weak sound insulation -- I can hear next door cellphone, TV, talking/ fighting
New and Clean Hotel, Friendly staff, comfort bedding, nice room size,lots of restaurants and super markets around. Most convenient to Shenzhen East Rail Station.
ALFRED
Response from Kevin on 6 Apr 2018
Distinguished guests: Hello, thank you for checking in and sharing your experience. Thank you for your support for our hotel. We believe that good word of mouth must be recommended from the most sincere satisfaction of guests. Your satisfaction is the best affirmation and encouragement for us. Our service staff are professional training, the purpose is to create a beautiful mood for each guest, we will continue to work hard for you to better create a clean and comfortable environment. Look forward to your coming again and recommending!
双语
6/10 Okay
Verified traveller
19 Mar 2018
Liked: Cleanliness, staff & service
Wifi connection is good and staff are helpful.
Got an "upgrade" from the staff, however, not much difference compared to the room I booked.. breakfast is good.
The Hotelis great, very close to the subway station. Many shops and restaurants around. Very clean also. The only problem is nobody speaks english, so you need to have a translation app on your phone.
Benoit
Stayed 12 nights in Dec 2019
Response from xiaoying on 30 Dec 2019
Respectful guests: first of all, thank you for your valuable time and leave your comments here. We are very pleased to see that you are satisfied with this experience. For Xiaoying traffic, the surrounding environment, service comment is more can not help but give you a compliment, the next time you come over we are willing to do a detailed recommendation for you. If you like our Xiaoying, I hope you can also recommend us to your relatives and friends, Xiaoying look forward to your visit again, I wish you a happy life!
is a good hotel but not so confident for traffic in shengzhen
Verified traveller
Stayed 2 nights in Sep 2019
Response from yang on 15 Nov 2019
Dear guests: hello! Thank you for your stay and sharing! As long as you are satisfied, we will be happy if we put in more efforts. Looking forward to your check-in again! !
Cheap price with suprise treatment and stay experience
HAU LEUNG
Stayed 1 night in Sep 2019
Response from yang on 15 Nov 2019
Dear guests: hello! Thank you for your stay and sharing! As long as you are satisfied, we will be happy if we put in more efforts. Looking forward to your check-in again! !
The location is perfect many local food nearby and easy to get around with bus and metro! Don't expect too much on breakfast it was enough to fill u up
Samson
Stayed 1 night in May 2019
Response from tiki on 2 Jul 2019
Dear guests, thank you very much for choosing and staying at Insail Hotel (Shenzhen East Railway Station)! We are very honored to receive such a high evaluation from you. On behalf of all the staff of the hotel, I would like to express my deep gratitude to you! We look forward to your next visit!
good location and room is big and clean.
Wifi is not good enough
Verified traveller
Stayed 1 night in Sep 2018
Response from Kevin on 3 Oct 2018
Thank you for your comments on Yingying. Thank you very much for your suggestions on our work, because we are engaged in the Humanities Hotel, all the design is very humanistic yo ~you can feel more of our other hotels, but also look forward to bringing you a different experience of accommodation! I also expect to get your five points next time.
Gute Lage, nähe Bahnhofs.Viele Einkaufsmöglichkeiten und Restaurants
Verified traveller
Stayed 5 nights in Aug 2018
Response from Kevin on 3 Oct 2018
Danke für die pro - yingying sind Kommentar!Danke auch für ihre vorschläge für uns Arbeiten, Weil WIR mit der Hotels an, Design für alle sind sehr Freundlich!! sie können uns an andere fühlen Sich MIT hotel, erwarten auch, dass bringen sie andere check - in - ERFAHRUNG!Auch können sie erwarten, dass die nächste fünf - punkte - loben -
Honorable Guest: Hello, thank you very much for your comments. I'm sorry for the inconvenience. We will strengthen the training and communication of staff service in the future, and strive to improve the quality of staff service. Thank you again for your comments. We look forward to seeing you again.
The hotel is brand new and clean. TV provides us with a lot of shows and programme. The metro and bus stops are nearby. But the surrounding environment is not well-developed.
Verified traveller
Stayed 2 nights in Aug 2018
Response from Kevin on 3 Oct 2018
Thank you, dear officer, your affirmation is our driving force. Welcome to business, there is always a warm encounter! Yingshang Hotel Shenzhendong Railway Station has been working hard. The hotel is last March decoration style is inspired by nature, logs and buds new green color, simple accessories, selected quality spare parts. The bedding in the room is exclusively customized by Prandt and supported by independent spring barrels. It is constructive and does not cause any discomfort in getting up. Looking forward to your next stay. I wish you a happy life.