Search Hotels Near Shelter Cove Towne Centre, Hilton Head Island

"The pool was great but the service the cabana service was really bad and the service at the bar could have been better. Also there was construction on the bathrooms and it was super loud and made it difficult to relax. "

"Purchased 2 rooms for 4 nights. Housekeeping was nonexistence. Only after calling front desk for some sort of housecleaning service after 2.5 days, minimal service was afforded with changing out the towels. Used glasses and coffee cups not exchanged for new. Vacuum of floor not performed. You'd think they would focus on last 2 nights for minimal daily service that they admitted is customary did not materialize. Just awful service for 2K... "

"Booked 6 months out, called to confirm a poolside or oceanfront room, instead was given a room outward facing towards the parking lot near the elevator. Had to ask for conditioner 3 times before it was filled."

"It was terrible experience about that place. Because wait rist do rong. There are so terrible in the room. It was holl l in the wall. "

"Check in was pushed back over an hour. Projected time was 4pm but we did not get checked in until after 5. No additional accommodation was made for having to miss dinner reservations that same evening. We went to the XO bar and received horrible service. The waitress acted as if we were inconveniencing her and did not seem like she wanted to be there. When attempting to get drinks at the pool bar it took over 15 minutes to get a single drink. Those staff also seemed very disinterested and acted as if they did not want to be there. All and all this is not the experience I would have expected from an Omni and I will not be going back. "

"The hotel is close to everything and a great price. We were there in April 2026 and the facility is in the midst of being updated. "

"No issues"

"It was VERY hard to communicate with the office when checking out. I had a problem with being double charged and then difficulty in contacting anyone. After several days and calls and messages, the problem was resolved BUT it was very frustrating."

"We stayed, in a luxury condo unit last week. Overall had a positive experience. The location in general is great! Very close to restaurants, shopping, and things to do. The beach/boardwalk access is a HUGE plus. I would expect this property to be even better during peak season! Outdoor pool areas and the sun deck are all well kept and in good shape. The walking paths around the property are great as well. The condo kitchen had everything we needed, which made the stay so much easier. The staff we encountered were the definition of southern hospitality! That said, there are definitely some areas that do need attention, but to at no fault to the owners. The cleanliness of the condo could be improved, particularly to the shower heads, they had visible mold that was easily able to be cleaned off. There was a musty smell upon arrival, but that was just due to a lack of attention to detail on housekeepings behalf, because the plug-in air freshener was empty and had been for awhile. Some other minor issues, again not the owners fault, the elevator in this specific building was down, and is expected to be for sometime. The indoor pool area felt outdated and the people staying above us, were not respectful. However, the owner..extremely responsive! Quickly fixed the thermostat remotely, when the weather changed, even overnighted a first aid kit when the one they provided was found empty by myself. All in all cute condo. Great location! But needs new housekeeping staff."