"The only thing grand about this hotel is its name. This property falls well short of what I would expect from a 5-star hotel and struggles to meet even a 4-star standard.
The room amenities were extremely basic. We were provided with only one shower cap and one vanity kit, with no additional toiletries. There were only two mugs in the room, no teacups and no complimentary bottled water for a 2-night stay. The breakfast buffet costs an eye-watering $45, yet even basic details seemed overlooked. There were no tongs available to remove bread from the containers, which is both unhygienic and surprising for a hotel claiming a premium standard. We witnessed grown men touching pastries with their hands and putting them back down for unsuspecting guests to eat. The lift situation was frustrating. Despite having three lifts, wait times were consistently long. The location is the hotel’s strongest feature, but paying over $300/night for a harbour view room is not worth the lack of sleep and peace and quiet. The biggest issue was the complete lack of soundproofing. We could hear neighbouring rooms showering and flushing toilets, phone alarms going off, loud conversations, and guests moving around at all hours. Babies screaming, toddlers running up and down hallways and doors slamming throughout the day and night (thank you, room 1721, with the unruly children!) made it impossible to relax or get a decent night’s sleep.
See Google for full review."
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