Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Charmillion Gardens Aquapark

5 out of 5
Charmillion Gardens Aquapark
3 Nabq Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 47 reviews" "
Rating 8 - Good. 13 out of 47 reviews" "
Rating 6 - Okay. 8 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 5 out of 47 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and Helpful Staff in the Hotel.
Stayed 7 nights in Feb 2024
Response from FOM on 8 Mar 2024
Dear Valued Guest,Thank you very much for staying with us and the rating you have given us based on your recent experience.We would like to seize this chance and express our gratitude for your positive comments.We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.We look forward to welcoming you back!Best regards!

2/10 Terrible

yasser

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Probably one of the worst all inclusive experiences. Had to change rooms twice due to poor maintenance. The family room was supposed to have 2 twin bed for kids but they were actually cots. The food and beverage menu was super tiny. And the beverages were all made with slushes. Everything was extra cost. Not to mention the wifi which only allowed 3 devices and 5gb of data for 5 days....the sink had rust water and the showers didn't have pressure and in the mornings no hot water. The property has a huge mosquito problem and they fill the in the evening .
Stayed 3 nights in Jan 2024
Response from FOM on 13 Jan 2024
Dear Valued guest, Thank you very much for staying with us and the rating you have given us based on your recent experience. We appreciate you pointing out some of the observations you had and we will be looking into to make the necessary improvements wherever possible. We hope to welcome you back again soon. With best regards

10/10 Excellent

Aleksejs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from FOM on 31 Oct 2023
Dear Valued Guest,Thank you very much for staying with us and the rating you have given us based on your recent experience.We would like to seize this chance and express our gratitude for your positive comments.We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.We look forward to welcoming you back!Best regards!

2/10 Terrible

Bilal

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service and the room not clean I will never go there again
Response from FOM on 28 Oct 2023
Dear Valued guest, Thank you very much for staying with us and the rating you have given us based on your recent experience. We appreciate you pointing out some of the observations you had and we will be looking into to make the necessary improvements wherever possible. We hope to welcome you back again soon. With best regards

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful family holiday. Everything was as you would hope for an all inclusive resort.
Stayed 5 nights in Jun 2023

6/10 Okay

Shahera

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Mosquitoes were unbelievable no other place in sharm has Mosquitoes like this hotel . We had to spray our room 3/4 times a day it was that bad. Garden rooms are a bit dated. Needs to be brought to life. Surrounding area is beautiful hotel itself is pretty outside. Food was not good everything taste the same and wasn't much to offer. We even got stomach aches from the meat. The slides for adults and kids was fun. Some staff was nice kost was rude. Worse part has to be mosquitoes amount money i spent on cream to treat my kids as even with the mosquitoe spray i took with me couldnt protect them.
Stayed 7 nights in May 2023

10/10 Excellent

Inara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amaizing staff. Food unreal for any taste. Quality so good. Love. Will go again for sure. Best place for family. 😊
Stayed 7 nights in May 2023

8/10 Good

Ammar Ramzi

Stayed 3 nights in May 2023

8/10 Good

Anan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation at Charmillion Gardens Aqua park
The gardens are well maintained. The rooms are clean enough. The service teams are very welcoming and welling to help. The hotel is very comfortable for families traveling with children. Overalls stay was pleasant.
Stayed 6 nights in Apr 2023

10/10 Excellent

Mahdieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 9 nights in Feb 2023

8/10 Good

Yehonatan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

shay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

6/10 Okay

Christiane

Stayed 7 nights in Apr 2022

10/10 Excellent

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place for relaxing and excellent stuff
Stayed 4 nights in Mar 2022
Response from Amgad Rizk on 19 Apr 2022
Dear Valued Guest; thank you very much for your valuable comment and review about our lovely property , looking forward to welcoming you soon again at your 2nd home . Best Regards

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality
Stayed 1 night in Dec 2021
Response from Reda Gomaa on 9 Dec 2021
Dear Valued Guest, Thank you very much for your support, looking forward to welcoming you again at Charmillion. Thank you

10/10 Excellent

Mina Magdy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything is good except for the sea because of the rocks and the marina was too far from the hotel
Stayed 3 nights in Oct 2021
Response from Amgad Rizk on 20 Oct 2021
Dear Mr Mina, Thank you for your feedback on a recent vacation. . We appreciate your comments, because only through the eyes of our guests can we improve our service and the quality of our guest experience. We do hope we will have the pleasure of welcoming you back again. Thank you for your feedback. Best Regards

10/10 Excellent

Adel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2021
Response from Reda Gomaa on 15 Sept 2021
Dear Valued Guest; thank you very much for your valuable comment and review about our lovely property , looking forward to welcoming you soon again at your 2nd home . Best Regards

10/10 Excellent

Adel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Aug 2021
Response from Reda Gomaa on 7 Sept 2021
Thank you for your nice comment, we are looking forward to welcoming you soon at the Charmillion resorts.

10/10 Excellent

Wael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Super good and professional team really I enjoyed thank you so much Team
Stayed 4 nights in Jul 2021
Response from Reda Gomaa on 7 Sept 2021
Thank you for your nice comment, we are looking forward to welcoming you soon at the Charmillion resorts.

8/10 Good

AYAT

Travelled with family
Liked: Cleanliness, staff & service
Everything is ok
Stayed 3 nights in Jun 2021
Response from Reda Gomaa on 7 Sept 2021
Thank you for your nice comment, we are looking forward to welcoming you soon at the Charmillion resorts.

8/10 Good

Ramy

Travelled with family
Liked: Staff & service
Average hotel
The hotel is okay nothing fancy Food is good More activities is required
Stayed 4 nights in May 2021
Response from Reda Gomaa on 20 May 2021
Thank you for your nice comment, we are looking forward to welcoming you soon at the Charmillion resorts.

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor hotel
Food variety is very poor. The staff is not hospital and some asked for tips.
Stayed 2 nights in Nov 2019
Response from Guest Relation Charmillion Hotels&Resorts on 16 Dec 2019
Dear Mr. Christine, Thank you for choosing the Charmillion Gardens Aqua Park Resort and for taking a part of your valuable time to post your review. We believe that the buffet caters to everyone but with 700 guests of different nationalities ranging from infants to senior citizens we recognize that some guest might be more difficult to satisfy than others, hence our willingness to cater individually as needed and upon request. One of advantages of Charmillion is dining around; you are welcome to have meals as alternative in Charmillion Sea life resort. However we apologize for any inconvenience that may have been caused during your stay and we are looking forward to welcoming you at Charmillion in order to let you enjoy a new memorable holiday. Yours truly, Guest Relation Charmillion Hotels&Resorts

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
This was the best decision I made when I booked this trip
Stayed 10 nights in Sep 2019
Response from Guest Relation Charmillion on 16 Dec 2019
Dear guest Thank you for choosing the Charmillion Gardens Aqua Park Resort for your holiday. We are grateful that you took a moment from your valuable time to post your excellent evaluation. We wish to have the pleasure welcoming you soon for further great memories Yours truly, Guest Relation Charmillion Hotels&Resorts

6/10 Okay

Verified traveller

Travelled with family and small children
The buffet / food is poor same thing repeated daily and nothing to eat after 10pm anywhere. So if your a snack we or late nighters good luck.
Stayed 4 nights in Sep 2019
Response from Guest Relation Charmillion Hotels&Resorts on 16 Dec 2019
Dear our Guests, Thank you for choosing the Charmillion Gardens Aqua Park Resort and for taking a part of your valuable time to post your review. We believe that the buffet caters to everyone but with 700 guests of different nationalities ranging from infants to senior citizens we recognize that some guest might be more difficult to satisfy than others, hence our willingness to cater individually as needed and upon request. One of advantages of Charmillion is dining around; you are welcome to have meals as alternative in Charmillion Sea life resort. Regarding a late snack, in the main restaurant serves late dinner from 23: 00-01: 00, every night. However we apologize for any inconvenience that may have been caused during your stay and we are looking forward to welcoming you at Charmillion in order to let you enjoy a new memorable holiday. Yours truly, Guest Relation Charmillion Hotels&Resorts

10/10 Excellent

Hesham ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Awesome stay & sure will repeat it
Stayed 6 nights in Aug 2019
Response from Guest Relation Charmillion on 16 Dec 2019
Dear Hesham, Thank you for choosing the Charmillion Gardens Aqua Park Resort for your holiday. We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memories Yours truly, Guest Relation Charmillion Hotels& Resorts

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Guest Relation Charmillion on 16 Dec 2019
Dear guest, Thank you for choosing the Charmillion Gardens Aqua Park Resort for your holiday. We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memories Yours truly, Guest RelationCharmillion Hotels& Resorts

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Nice staff. Absolutely Recommended. Great prices. Excellent services.
Stayed 5 nights in Jul 2019
Response from Charm on 1 Aug 2019
Dear guest, Thank you for choosing the Charmillion Gardens Aqua Park Resort for your holiday. We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memories Yours truly, Guest Relations Manager Charmillion Hotels& Resorts

10/10 Excellent

Sameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Charmillion on 5 Jun 2019
Dear Mr. Sameh Thank you for choosing the Charmillion Gardens Aqua Park Resort for your holiday. We are grateful that you took a moment from your valuable time to post your excellent evaluation. We wish to have the pleasure welcoming you soon for further great memories Yours truly, Guest Relations Manger Charmillion Hotels&Resorts

6/10 Okay

A, Israel

Disliked: Cleanliness, room comfort
Check in was only after 4 pm and the 2nd room after 7:30 pm, although I got there at 12:00. In the reception of Charmillion they work very slowly. They didnt accept for late checkout as a compensation. Life guards are very good and alert. Food is good, houskeeping is slow. Rooms everyday werent ready before 2-3pm...
Stayed 6 nights in Aug 2018

8/10 Good

cicip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is really nice with beautiful gardens and pools. The food is ok, we really liked barbecue nights and the pasta bar with an italian chef. I would definetely recommand.

6/10 Okay

Umut

Stayed 1 night in Dec 2023

6/10 Okay

salvatore

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Attenzione alla reception non molto onesti!
L’albergo non è da 5 stelle, i letti sono vecchi e soprattutto i letti dei bambini sono troppo scadenti, il migliore è Mustafa (il ragazzo della pulizia stanze) che per farci stare bene era disponibile in tutto! La peggiore esperienza è con la reception, state attenti cercano in tutti modi di imbrogliarvi e di prendere più soldi possibili! Al nostro arrivo avevo sbagliato l’età della bambina e per questo mi hanno fatto pagare 350€ in più ma non solo al momento del check-out dovevo solamente 1.30 (mezz’ora di gioco a carambola) ma al momento di pagare mi hanno detto che dovevamo 3€ ho chiesto e dunque mi hanno detto che dovevo 1.30€ . State attenti alla reception anche quando cambiate i soldi tornano sempre meno di quello che dicono!
Materasso sopra un piccolo divano
Caduta dal materasso
Stayed 7 nights in Nov 2023
Response from FOM on 13 Jan 2024
Dear Valued Guest,Thank you for taking the time to write your comment, You paid extra as you didn't comply with the children policy as you mentioned in your booking children age not matching with the actual....any payment at the reception must be signed by guest and you did not mention any complaints during your stay.Thank you again for your comment and looking forward to welcoming you back to Charmillion to offer you the best service.

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from FOM on 28 Oct 2023
Dear Valued Guest,Thank you very much for staying with us and the rating you have given us based on your recent experience.We would like to seize this chance and express our gratitude for your positive comments.We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.We look forward to welcoming you back!Best regards!

8/10 Good

laurent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023

10/10 Excellent

Eric

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Veldig dårlig renhold , rommene var store men ikke rene. Maten var greit nok . aktivitet om kvelden var ikke gratis. Is var ikke i All inkludert pakken veldig rart. Ikke spesielt utvalg ved bassengene. Området rundt av hotell var veldig fint. Alt i alt jeg skal ikke tilbake til samme hotell . Det står at hotellet har gratis transport til shopping senter, absolutt ikke. De har kun en person bil til hverdag som har plass til kun 4 og er du 5 krever sjåføren ekstra penger.
Stayed 5 nights in Oct 2022

2/10 Terrible

Hassan

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Människona som jobabde där va trrvliga mwn dom i recepttionen var väldigt dåliga!
Stayed 7 nights in Feb 2020
Response from Guest Relation Team on 2 Mar 2020
Dear guests, Thank you for choosing our Charmillion Gardens Aqua Park resort for your holiday and for the time spent writing a review. We are glad to hear that you rated us as one of the best hotels, we, in turn, continue the process of improvement. Your comments were transmitted to the higher management, this will allow us to adjust our actions and avoid further errors. We look forward to welcoming you again in the near future. Best wishes, Guest Relation Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura perfetta per famiglie con bambini, personale attento al cliente, villaggio curato, spiaggia attrezzata, barriera corallina molto bella, ottime cene presso i ristoranti a tema.
Stayed 7 nights in Dec 2019
Response from Guest Relation Team on 31 Dec 2019
Gentile ospiti, Grazie di aver scelto lo Charmillion Sea Life Resort per le Sue vacanze. Grazie per aver dedicato qualche minuto del Suo tempo alla stesura di questa recensione. Speriamo ci tornera' a trovare presto per aggiungere altri meravigliosi ricordi. Un caro saluto, Guest Relation Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Guest Relation Charmillion on 16 Dec 2019
Dear guest, Thank you for choosing the Charmillion Gardens Aqua Park Resort for your holiday. We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memories Yours truly, Guest Relation Charmillion Hotels& Resorts

10/10 Excellent

sameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق مميز جدا
فندق مميز جدا هو عبارة عن ثلاث فنادق في فندق. ويتمتع النزلاء بخدمات الثلاث فنادق إذا كان نوع الحجز شامل كليا، وفي رأي الشخصي أن فرع جاردن مناسب جدا للعاءلات ومحبي الأكوابارك وفرع سي ليف مناسب للعرسان ومحبي شواطيء البحر أما فرع كلوب فهو مناسب للجميع وخصوصا محبي الديفنج أشكر كل العاملين في الفندق على حسن ضيافتهم لنا وأخص بالشكر مسؤول الأستقبال الأستاذ مينا الذي حرص على تقديم أفضل الخدمات للنزلاء
Stayed 5 nights in Aug 2019
Response from Guest Relation Charmillion on 16 Dec 2019
Dear guest, Thank you for choosing the Charmillion Gardens Aqua Park Resort for your holiday. We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memories Yours truly, Guest Relation Charmillion Hotels& Resorts

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la struttura è adatta a famiglie con bambini, il personale è molto disponibile e cortese. Il difetto principale è la troppa invadenza dei "cacciatori di tour" che ti assillano con le loro proposte in ogni momento e la maleducazione di certe famiglie che non rispettano alcuna regola in piscina o nei ristoranti
Stayed 14 nights in Jul 2019
Response from Guest Relation team on 16 Dec 2019
Gentile ospite grazie di aver scelto lo Charmillion Resort per le Sue vacanze. Grazie per aver dedicato qualche minuto del Suo tempo alla stesura di questa recensione. Speriamo ci tornera' a trovare presto per aggiungere altri meravigliosi ricordi. Un caro saluto

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق سيى المعاملة من اداره وخدمات
Stayed 3 nights in Jul 2019
Response from Charm on 26 Jul 2019
Dear Mr. Khalid Thank you for choosing Charmillion Gardens Aqua Park Resort for your holiday. We are aware about your issue and would like to clarify again that the promotion is valid only for Egyptians and Residents. For you as citizen of other country we could not accept the price according to this promotion, that is why the price was higher. Thank you for understanding. Yours truly, Guest Relations Manager Charmillion Hotels & Resorts

6/10 Okay

Bahjat

Disliked: Cleanliness, room comfort
جودة الطعام سيئة
Stayed 3 nights in Jun 2019
Response from Charm on 30 Jun 2019
Dear Mr. Bahjat Thank you for choosing our Charmillion Gardens Aqua Park for your holiday. We are glad that you had enjoyed your stay with us. However we apologize for any inconvenience that may have been caused during your stay and we are looking forward to welcoming you at Charmillion resorts in order to let you enjoy a new memorable holiday. Yours truly, Guest Relations Manager Charmillion Hotels & Resorts

10/10 Excellent

Artyom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Советую
Отель классный, для семей просто супер. Горки, бассейн, территория огромная. Очень советую. Обслуживающий персонал очень добрый, улыбчивый, очень любят детей и это заметно.
Stayed 7 nights in May 2019
Response from Charmillion on 20 May 2019
Здравствуйте, уважаемый гость. Мы благодарим Вас за выбор нашего Charmillion Gardens Aqua Park Resort для Вашего отдыха и за время потраченное на написание отзыва. Мы очень рады, что Вы насладились отдыхом в нашем отеле. Благодарим Вас за рекомендацию, мы будем ждать Вас в снова в скором будущем в наших традициях гостеприимства и тепла. С наилучшими пожеланиями, Команда гостевого сервиса

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale molto disponibile. Struttura curata e pulita. Buona ristorazione presso i ristoranti a tema
Stayed 6 nights in Dec 2018