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"breakfast need improvement. should also cater for westerners"

"Room was generally clean, but mugs were changed on one of the days. There was a very strong smell of smoke on the last night of stay, when we had to get up 4:30 to catch a flight, it was disturbing…but I understood if other hotel guests choose to smoke in a non smoke room, the hotel has limited things to do at the time. "

"Location: 10/10. Just next to Xinjiekou MRT (50m walk)"

"Nice view out there"

"Clean room"

"Cynthia Zheng was a lovely doorman. Club Lounge is amazing. Would stay at Shangri-La again."

"The first room we checked in had very strong chemical smell and even the electrician who came to fix the bathroom room power noticed the smell. We changed to another room but the bathroom had faucet leaking. The room was in poor condition. Breakfast quality was not good and the staffs not well trained. This hotel is lack of management. the only reason I gave it 2 stars is the great location. "